Rated 4.0 out of 5 by 76
Rated 5.0 out of 5.0 by ZekeOtown Very impressed with facility, food and staff
I have stayed at this Holiday Inn 2x for conferences and have been very impressed with staff service, food and location. From top to bottom this HI is run efficiently and the guests are a top priority. Thanks for another nice stay.
June 24, 2014
Rated 5.0 out of 5.0 by HotelDweller29 Great stay!
Great facilities, friendly staff.
Wish I had gotten a chance to test out the swimming pool - maybe next time!
June 23, 2014
Rated 5.0 out of 5.0 by Jacque22 Our "Go To" Hotel in Barrie
We almost always stay at this hotel when in Barrie unless it is already sold out.
It is always clean with friendly staff and it is very conveniently located.
The majority of the time they are able to accommodate special requests such as room location and early check in.
June 19, 2014
Rated 4.0 out of 5.0 by Jlynn2014 had problems booking but overall good experience
We had issues finding a room and confirming the number of guests. Three phone calls later, it was correct although I never received the confirmation email. Other than that, it was fine.
June 19, 2014
Rated 5.0 out of 5.0 by MissMae Totally awesome stay
I really enjoyed my stay at the Holiday Inn Barrie Hotel
June 17, 2014
Rated 5.0 out of 5.0 by UnionDude4675 Always a pleasure to come back
I travel about 100 nights per year, and stay in Barrie 25-30 nights per year. It's literally my home away from home. The hotel is comfortable, and the staff treats me like courteous family members. I look forward to my stays at the Holiday Inn Barrie - Hotel
June 6, 2014
Rated 4.0 out of 5.0 by jeannie67 Lovely room and experience
I stay here from time to time and always enjoy it. I think the rooms are beautiful. I especially enjoy the pool, whirlpool and sauna. I slept very well and like the newspaper at my door in the morning.
April 13, 2014
Rated 4.0 out of 5.0 by Elkay59 Older hotel
I've stayed here for business before and find it well preserved. I did not like coming in for one night and the room fridge is unplugged. The notice on the fridge says it is done to save energy. I found that it meant I couldn't use it to store cold stuff I had. Furthermore, I would suggest that regular power on/off uses more energy than leaving it on.
BTW - I really enjoyed the bed!
March 24, 2014
Rated 5.0 out of 5.0 by TravelingCanadian Best Hotel In Barrie
This Holiday Inn is by far the best hotel in Barrie. Staff has always exceeded my expectations and they do their best to make you feel at home.
March 20, 2014
Rated 4.0 out of 5.0 by Val51 Stay in Barrie
We have stayed at the Holiday Inn in Barrie many times. Their rooms in the Executive Tower are fantastic. Unfortunately for this stay, we had one of the drive up rooms. The room itself was fine, it was clean and the bed was comfortable. It was a cold night and the room was extremely cold. We boosted the heat up as high as it would go and we were still cold. The cold air was coming right through the patio doors. The cold affected our ability to relax and also interrupted our sleep. I would definitely stay there again, but not in a drive up room. This was not the first time that we had a drive up room and each time, we were not happy. The staff in the restaurant are outstanding. The food and service is excellent. The front desk staff are friendly. It is a great location and i would highly recommend it to any of my friends as long as they were not in a drive up room.
March 19, 2014
Rated 4.0 out of 5.0 by DougTheCanuck Needs a make over
The Barrie Holiday Inn is the only facility in Barrie where you can stay, and get something to eat without going outside....which is a nice feature in snowy cold Barrie.
The restaurant was excellent. They need more staff, as the two ladies that looked after the dining room and the bar were run off their feet. We have stayed there several times, and it's always the same.
The rooms are tired. This place needs a major face lift.
February 27, 2014
Rated 2.0 out of 5.0 by Annoyed Hockey Dad Hockey Tournament
Purpose of our visit was for a hockey tournament. We have stayed at many hotels for tournaments before and this was one of the worst as far as a team stay.
Our team was split into 2 different wings in the hotel with another competing team in-between. No hospitality suites, although the conference rooms where empty. Which lead to people parting in the halls to all hours. Nothing wrong with fun but in other hotels we have been given a room to contain the noise.
We had to book via the tournament at a special rate but had to book 2 nights even if we where eliminated from the tournament. Yet we had family book separately that got the same rate.
The kids where not aloud to play mini sticks in the halls, Other hotels have made a ministick arena in a conference room.
I would think when you get people booking 30 room nights you would be more hospitable.
February 12, 2014
Rated 4.0 out of 5.0 by Fredericl2013 room comfort
I was dispointed because TV cable is limitted here and there is no french channel at all. Everywhere else in Canada have at least 1 channel in french (SRC) and much more channels on cable. When you,re alone in hotel room, you like to have good tv channels.
January 28, 2014
Rated 5.0 out of 5.0 by Whistance Great service and staff in the restaurant
We ended staying for dinner at the restaurant, it was Saturday night , they had a prime rib buffet. Very good, lot's of choices. The staff was especially nice, Jenny our server was very helpful and pleasant. It was my granddaughter's birthday, and Jenny had the chef make her a special bowl of birthday ice cream with a candle, and they sang Happy Birthday to her. We also had breakfast there the next morning and again had the buffet, which was good. The room was clean and comfortable. I would highly recommend this hotel to anyone staying in the area.
January 15, 2014
Rated 1.0 out of 5.0 by cusbkid Dirty room, disrespectful staff, terrible service.
Upon my arrival, there were a half dozen empty beer bottles left on the balcony outside of my room, the room reeked of cigarette smoke and the bathroom shower wall and floor were absolutely disgusting (both covered in hair and dirt). The staff at this hotel were not accommodating at all and the service was terrible.
January 4, 2014
Rated 3.0 out of 5.0 by sudbury50 Ok service, terrible food
Room was clean but dated. Hotel needs an update. Had dinner in the restaurant and was very disappointed. No promised refills on the kids drinks and the salads and soup tasted a week old. One had the dinner buffet and didn't go back!
January 1, 2014
Rated 5.0 out of 5.0 by Mikesmom friendly staff; clean room
My husband and I have stayed at various hotels in various cities and found this hotel to have the friendliest staff and the cleanest room. We will definitely be returning to this hotel in the summer so that we can enjoy the various outdoor activities available in Barrie.
December 29, 2013
Rated 3.0 out of 5.0 by Duffer13 Our mistake...but follow up, was a new experience
The stay was great....But
We had left something valuable behind in the room by mistake and only realized it when we got home.
We called the hotel to ask them to check the room for us.. the front desk said just leave a voice mail with house keeping they will get back to you... this was within an hour of our 10am departure...
Later that night we called the hotel again, and we're told again just leave a voice mail with house keeping... i was surprised by this... now 8 hours had gone by... the time to deal with the request we felt was right away...
2 days later we called again and the front desk was not helpful to say the least.. after some audible sighs to my wife's questions of when will we ever hear back.. she was told leave a voice mail with house keeping...
The next day someone from house keeping called to say they did not find anything... 3 days later...
Yes it was my mistake.. but I have not experienced this with other hotels... it would have taken a quick call with the walkie talkies I saw them use on check in, to a staff member to ensure the item was retrieved...instead... we are left with a sour taste and are out $250...
Again my fault I should have never left the item behind.. lesson learned and experience remembered.
Other then that the hotel was surprisingly up to date and looked in really good shape.
December 18, 2013
Rated 1.0 out of 5.0 by Primaxx1978 Sleepless night!!
My family and I travelled to the Barrie area on Saturday December 7th to do some Christmas shopping. I have used the holiday inn brand several times and had some reward points accumulated for this stay.
When we went to our room, I noticed that there were several kids playing hockey in the hall. The parents were standing in a group drinking. It was 3 pm!! There was a hockey tournament in Barrie and I knew it would be a long night.
Around 9 pm we got back to our room and the noise was unbearable!! Our young children were trying to sleep and could not due to the screaming kids and yelling parents. It was still early but we asked the front desk to ask them to quiet down a bit. The walls are paper thin and you could hear everything.
The people in the room next to us we're having a conversation about a fellow players mother and how we'll she can perform certain tasks. The players were 10-15 years old with a parent in the room with them. They were all involved in the conversation and using profane language. My wife sat on the bed and made a video which could capture the whole conversation. It was as if they were in the room with us. Our kids got to hear the "play by play".
We called the front desk again. Security came around and made a request for a second time. Security told us that they has a signed contract with the hockey group saying they would keep quiet and obey hotel policy. Yet the security told us this was the second night of problems with the same group. Awesome!
This continued until 1 am. We called 4 times and had the same result each time. We called the front desk to request a refund. We were going to leave and drive a few hours to our hour. They said no refund!!! I decided to go out and have a conversation with the parents. I wasn't going to deal with this anymore. They decided to go to bed around 1:30 am. We finally got a few hours of sleep.
I am extremely dissatisfied with the way this was handled for the following reasons:
- the inability of the hotel to quiet the loud guests.
- the reluctance of the hotel to I force the agreed upon contract after repeated warnings from security! Save the paper and don't bother with contracts if you are unwilling to hold people accountable.
- the refusal of staff to give a refund or voucher considering the circumstances.
- a guest having to take matters in their own hands (which is not the right thing to do) and silence the party.
I frequently travel for work and have been using the holiday inn. There is lots of competition these days and it is service, or the lack of, that makes me reconsider my choice of hotel for future travel.
If you properly deal with problems and put your customers first they will keep coming back. If you do not properly deal with issues and refuse to compensate your customers when they are wronged, then you lose business. Pretty simple actually!
December 14, 2013
Rated 4.0 out of 5.0 by maria1911 Confortable room
For me was a great location, the staff was good, when you ask for something.
December 9, 2013
Rated 5.0 out of 5.0 I stay here often
I come to Barrie roll times a month. Having stayed at many places, I have settled on this Holiday Inn location. Right off the highway and easy to get to. Has a bar for dinner and sandwiches if I do not feel like going out. Also has a very good breakfast buffet. If you ask, they will even fry you up an egg fresh!
The staff has always been very helpful.
December 9, 2013
Rated 5.0 out of 5.0 by email27 comfortable beds, nice restaraunt
overall experience, good. I stayed for a conference in one of the rooms, it was very cold, and we asked a few times for the thermostat to be turned up. Which it was.
December 4, 2013
Rated 3.0 out of 5.0 by Cedricr Noisy
We found the rooms at night were not very soundproof and we battled to sleep due to noisy guests. We were not sure where the noise came from - upstairs or on the same level. We could also hear the guests chatting till late at night in the room next doors. Being from South Africa, we are not used to wooden and drywall structures which are not very soundproof so found the hotel to be average compared to the Holiday Inns in SA which are at a very high standard.
November 13, 2013
Rated 5.0 out of 5.0 by Scorpion11 Stop Over
When travelling to Elliot Lake to visit family. The Holiday Inn at Barrie is a welcome stop over after a long flight before the long drive ahead. Staff are always polite and friendly, rooms clean and comfortable and the meals varied and well priced.
November 1, 2013
Rated 5.0 out of 5.0 by cally Great Experience
I have absolutely nothing negative to say about my stay. The Staff was amazing, the front desk people were knowledgeable and went out of there way to make our stay enjoyable.
The Cleaning staff was awesome as well, no complaints.
October 17, 2013
Rated 4.0 out of 5.0 by 613me Slept well after long drive!
Professional welcome leading to a clean fresh smelling room with comfortable clean bed and a sound sleep.
Quiet and comfortable surroundings.
Well deserved acclaim!
October 9, 2013
Rated 5.0 out of 5.0 by sarnia52 super time
Very helpful with early check in as we needed time to get ready for wedding. We were in nice big rooms with sofas which was wonderful as we had 3 rooms in all so visiting rooms was very comfy. Staff was great and breakfast the next morning in the restaurant was wonderful.
September 24, 2013
Rated 4.0 out of 5.0 by KingTut Hotel OK
The hotel was OK however the staff could be friendlier.
Unless you are in the tower, the rooms are far from the pool and restaurant.
September 21, 2013
Rated 5.0 out of 5.0 by JohnnyL44 Our weekend Getaway
My wife and I have had three weekend getaways to the Holiday Inn in Barrie.
Each time we go the Hotel and Staff exceed our expectations.
In particular, Jenny in the restaurant has been very kind and thoughtful of our needs. She exemplifies what customer service is.
Because of her, we are returning for Thanksgiving weekend.
Also, Wes on the front desk reception was very helpful on our arrival.
He seen that we got the room we wanted and took care of our requests in a professional manner.
We have recommended your hotel to many of our friends.
September 6, 2013
Rated 1.0 out of 5.0 by Dissapointed0000000 Dissapointment
Stayed here 1 night with my wife while passing through to Muskoka. Room smelled musty and of smoke even though it was a non-smoking room, halls were filled with screaming children all evening and into the night, breakfast was way overpriced for a meal that was sub-par - I have had far better buffet breakfasts at hotels for free. I will never be staying here again.
September 3, 2013