Rated 4.2 out of 5 by 100
Rated 3.0 out of 5.0 by CDGeezer No priority club recognition again
I'm not sure what it is about the Holiday Inn in Belfast but I've stayed 5 times this year, I'm a platinum member and despite exchanging emails with reservations in the past, getting promised by reception that I will be on the list next time, I never am.
My room didn't have a chair for the desk, I had to request one, which was delivered in 30mins, I reported my AC not working after the first night, it wasn't fixed or even a note to say what had happened which was disappointing, so had to suffer the 2nd night.
The staff and food are always great at the hotel, (apart from the one who does the priority club lists ;) ) so no problems there, just a couple of minor issues
June 22, 2013
Rated 5.0 out of 5.0 by MWBx A short stay in Belfast
A short Sunday business event in N.Ireland however weekend flights meant a Saturday and Sunday night stay. As usual a good standard and service in a well placed city centre hotel.
June 19, 2013
Rated 5.0 out of 5.0 by Deise51 A really great place to stay in Belfast
The Hotel is red centre to the City landmarks, near the great river Lagan walk and Belfast Central Train station.
This is our 4th visit to Belfast and 1st by train - the Holiday Inn is minutes by taxi or 15 on foot.
We booked an executive room in advance as a special treat and it proved to be well worth it.
A fine room with 2 couches, really good room to chill-out in.
The staff, housekeeping were so nice and helpful - while we saw a strong rotation of reception staff over 4 days - there service levels were consistent, helpful and friendly.
The food...breakfast is very solid...dinner was a bit various.
The pool and sauna are a welcome respite after a days walk!
This place is well worth booking.
We'll be back.
June 17, 2013
Rated 5.0 out of 5.0 by Ian008 Executive rooms good
Good location to centre of the city, walking, also to train and coach hubs to visit places in NI.
Service good at reception very helpful .
June 2, 2013
Rated 4.0 out of 5.0 by TTRS2480 Belfast
A perfectly good stay.Central location with immediate up grade and fantastic rooms.Bar area good.Restaurant o.k but still felt like sitting in the bar and on quite a busy bar night was a little noisy.
Menu ........... Not that memorable but adequate.
One of the consistently good Holiday Inns
May 28, 2013
Rated 4.0 out of 5.0 by Holidays Great Location good rooms very clean
Always happy with Holiday Inn around the world well done
May 27, 2013
Rated 4.0 out of 5.0 by AndyTracy Great stay
Always a great stay in Belfast, if only all Holiday Inn's could be like this one.
May 26, 2013
Rated 5.0 out of 5.0 by Nessy Very good leisure and gym facilities, good service
We are a family of 5 and stayed at the holiday inn for a weekend break, The service was excellent, staff very accommodating and helpful. There were no family rooms available when we booked and on arrival offered to up grade us to a suite for a small additional cost. Our children loved swimming in the pool and the gym is a very high standard.
The hotels location is fantastic, there are a number of good family restaurants only minutes walk from the hotel and the hotel breakfast was superb.
The hotel had great family packages that included family tickets to either the Titanic museum or W5 both of which we did during our stay in Belfast.
I would highly recommend the holiday inn and would stay again.
May 18, 2013
Rated 3.0 out of 5.0 by obed Great City Location
Everything was ok
Except the toilet extract didn't work and someone came to check and never came back
Against what was advertised, the hotel did not have spare shower caps - shocked
May 12, 2013
Rated 5.0 out of 5.0 Great night stay
Great stay, Great room and Staff Friendly.
Looking forward to next stay.
May 8, 2013
Rated 2.0 out of 5.0 by Tc0111394 Business stay April 2013
Lets start with the positives, Receptionist was excellent really friendly and helpful. Didn't get her name but if I visit again will mention it.
Ok then the negative, really only 1 point the room !!
The bed cover was dirty, black marks over top (they must have noticed it as this was what I seen as soon as I pulled covers back.
Anyway called and again service was great and new cover was brought to room. Unfortunately this was torn, (not a big problem as on side off cover)
Anyway when dirty cover was removed I noticed that quilt has a large brown stain in the middle of it, enough said
I am a regular visitor to Belfast and this hotel but this has put me off visiting again.
May 7, 2013
Rated 1.0 out of 5.0 by sophiesophie92 very noisy
had very noisy people who appeared to be partying on the corridor didnt have a good experience
May 7, 2013
Rated 4.0 out of 5.0 by thesloch Good customer service
I was disappointed that there was no free wifi, however as I am a frequent user of Holiday Inn, (although I did have to tell her, I would have thought your system would have identified that) receptionist gave me a hour's free wifi, good customer service.
May 1, 2013
Rated 5.0 out of 5.0 by EK21 Enjoyable Weekend
We arrived, extrememy tired, at approx 8.45 am (with a book-in time of 2pm) and were just hoping to leave our luggage, but we were greeted by the most lovely girls at reception and immediately allocated our room :o)
All the staff were very friendly and accomodating and the food served at the function, held at the hotel in the evening, was most enjoyable.
The bed was soooooo comfy and breakfast delicious and inviting.
Then, upon checking out, the lovely, lovely young lady on reception casually chatted to me like an old friend! Overall, I thoroughly enjoyed my short stay.
I have no complaints, and believe me, I have been referred to as Mrs Meldrew in the past, so this is indeed a compliment!!!
April 16, 2013
Rated 3.0 out of 5.0 by Pmcmprincess good and bad not up to usual holiday inn standard
hotel is in a good location for getting into and around city centre
menu for guests dinner poor choice food not great quality
breakfast excellent choice well presented
bedroom was small and cramped for a family room
bed was past its best no very comfortable poor sleep
bathroom major problem with water from shower flooding the floor
pool was nice very enjoyable
bar area overcrowded very rowdy due to darts championship taking place in the function suites not at all suitable for families to relax
April 16, 2013
Rated 5.0 out of 5.0 by Dessie8184 Great overall experience
I would definitely recommend this hotel to anyone I know, nice friendly staff and friendly environment, will defiantly stay here again!
April 12, 2013
Rated 5.0 out of 5.0 by Suzie66 Great hotel
We thoroughly enjoyed our stay, the room was very comfortable, the facilities were great, our son particularly enjoyed the pool. The staff were extremely helpful and friendly and we would definitely return to holiday inn again. Many thanks
April 12, 2013
Rated 4.0 out of 5.0 by Spitzbube1 Northern Ireland at its best
- im Zentrum
- kurze Wege zum Crown's, Town Hall & Kino & diversen Restaurants in direkter Nachbarschaft
- sauber & großzügig
- "Holzgardinen" sind nicht optimal, da diese immer mal wieder "aus den Schienen springen"
- Hotel ist im allgemeinen leise
- TV-Senderauswahl ist UK typisch, aber ok
- Badezimmer ist groß & sauber
- Frühstück ist gut, aber bei 5 Tage Aufenthalt sehr eintönig
- bei großen Touristengruppen ist ein "normales" Frühstücken nicht möglich
- Personal sehr umsichtig und höflich
- Dinner/Bar ist gut, schnell & lecker
- Barkkeper sind sehr nett
- ein sehr ausgewogenes und gutes Hotel wie es sein sollte
- sehr gutes Aushängeschild für Northern Ireland
- uneingeschränkt zu empfehlen
April 8, 2013
Rated 5.0 out of 5.0 by Steve2013 Great location in Belfast city centre
We had a great stay at the Holiday Inn in Belfast. Staff was great. Location is fantastic. Room was comfortable and had all the required ammenities.
April 6, 2013
Rated 2.0 out of 5.0 by Dunny21 Room
Two days in a row upon arriving late in day my room had not been serviced as a result created a lot of inconvenience and several hours delay for me to work in my room.
Felt attitude refle Ted was not service minded and really feel returning to this location now out of consideration.
As a active user of hotels this certainly was surprising and annoying one I could understand but two in a row well reflect not acceptable
April 6, 2013
Rated 5.0 out of 5.0 by Chris888 Great service
The staff were very helpful and friendly. An excellent stay.
March 29, 2013
Rated 4.0 out of 5.0 by PriorityClubPro All you can want from a city centre hotel.
This is a model city centre hotel. 5 min walk to all the shops along a single straight road.
The hotel itself is nice with some great rooms. I was given an upgrade for being a platinum member. The gym and pool are great and never to busy. The bar was a nice social place that was fairly busy most nights.
March 26, 2013
Rated 3.0 out of 5.0 by Mimba1 Good location - value for money
Hotel in good location. Value for money. Room was okay needed a bit of TLC - window shutter broken, window looked on to a brick wall and wooden flooring badly chipped. Good choice of food and fair priced. Staff helpful. Only downside was the leisure facilities - i.e.swimming pool not directly off changing room, changing rooms not very clean and exposed wire which I reported to staff.
March 23, 2013
Rated 1.0 out of 5.0 by KCPOBE Rude staff and awful room....
I was booked in to the Holiday Inn, Belfast for a one night stay in March 2013. The reception member of staff who checked me in was clearly new - and had no idea of the process involved. She had to refer at each stage to another colleague. I was put into a room on the 2nd floor.
This was an awful room - to say the least! It was in themiddle of the hotel and the only window looked onto a shaft where the sky was only visible four floors or so higher. The next morning - even when I opened the curtains - I could not see much daylight!
My problem was that I do have a lot fo work to do when I am travelling where I need Internet access. I have a "Three dongle" which provides me with a reliable and useful web feed wherever I go. In this room I had no chance of getting any sort of signal - so neither my phone nor my dongle would connect.
During the evening I asked at Reception if they could provide me with a ticket to be able to conect to the Internet using their wi-fi feed. I was told that free Internet is only provided for Gold Priority Club members - so I got out my card to be rudely told by the guy at Reception: "That card has expired - you are just an ordinary member."
It wasn't just what he said - it was the way it was said - implying that I was attenpting to get something for nothing! As a result I composed a review for Trip Adviser - and after a couple of daye the Manager of the Belfast HI contacted me to discuss my concerns.
He told me that he had spoken to the member of staff and apologised profusely for the way I had been treated.
March 10, 2013
Rated 5.0 out of 5.0 by Gilly24 Fab hotel
First visit to Belfast and first stay in a Holiday Inn.Chose this hotel as we had tickets for a gig held there to see Then Jerico on Saturday 23/2/013 as part of the music festival held at different venues in Belfast.Thoroughly enjoyed our stay. The hotel is centrally located.The room was beautifully decorated and beds very comfortable,breakfast was lovely with good choice of food and all the staff very friendly and helpful.Would love to visit Belfast again and recommend this hotel.
March 2, 2013
Rated 5.0 out of 5.0 by GIRLSNight WILL BE BACK
GReat location lose to Dublin road, city centre and train station. Had breakfast in cafe Renoir on Dublin road - recommended Ulster fry. We were allowed to use swimming pool AFTER we checked out which was excellent and extended our stay. zChlorine levels in jacuzzi would need decreased as we both had rash afterwards but faded quickly. clean and modern but would recommend turning heating down or off at nights as we were too warm both times we have stayed. Some biscuits with the tea would be appreciated but everything spot on and we will definitely be returning for our third visit. Bar was lively with plenty of atmosphere. Busy hotel t check out time hence we booked out earlier with quick service and were able to store our luggage at reception which was great. Pillows slightly low selection would be nice.
March 1, 2013
Rated 3.0 out of 5.0 by Edinburghlad Overall its a reasonable hotel
Certain elements of maintenance could be improved particularly the shower heads. The hotel outwith the public areas is a bit tired and could do with some re-furbishment.
The hotel has also suffered with some issues surrounding the availability of all the published TV channels.
March 1, 2013
Rated 4.0 out of 5.0 by Pierre247 Room for improvement
I am a long standing platinum Priority Club member and have stayed at this hotel many times in the last ten years choosing it for location, excellent leisure facilities, and Priority Club points
The proximity of the hotel to my workplace, the city centre, and a wide variety of restaurants and bars is difficult to better in Belfast.
The rooms are generally well appointed but are now tired and in need of being refreshed. There are too many rooms where the air-conditioning is faulty or ineffective.
Many of the staff are friendly and always willing to help. However a minority, particularly on reception, have a very disinterested approach and demonstrate little commitment in putting things right. Very little acknowledgement is given to Priority Club membership which by some seems to be regarded as an inconvenience. I have had very few stays where there has not been a problem of some type that has needed my intervention to get it resolved.
The breakfast offering is wide and varied. However the standard of cooking is variable with under-cooked bacon and over-cooked eggs frequently being offered. One four slice toaster for a 200 room hotel is insufficient.
The food in the restaurant is generally good with many dishes locally sourced. The food on the bar menu is more variable and offers less value for money.
I shall continue to use this hotel but will hope for more consistency in standards.
February 28, 2013
Rated 4.0 out of 5.0 by conner10 Great Location
Stayed here for a long weekend, great location for the city centre. Staff brilliant, pool and spa lovely. Only critiscism would be we kept having to ask for more teabags and milk. Apart from that definately would return and recommend to anyone wanting a city break in Belfast.
February 26, 2013
Rated 5.0 out of 5.0 by Tom28 Lovely rooms and great facilities
We had a great two night break. The hotel was very comfortable and the staff were friendly and helpful. The rooms were clean, modern and very spacious. The hotel was in a good location, within walking distance of the bus station and city centre. Would certainly go back.
February 17, 2013