Rated 4.2 out of 5 by 150
Rated 4.0 out of 5.0 by Charvey The most inconsistent newspaper round in the UK!!
Ok folks, this is the first hotel review I have ever written and here is why. I've stayed in the Holiday Inn in Belfast, on a more or less weekly basis since the beginning of December 2013. During those 13 weeks I have enjoyed a generally very agreeable number of stays. The front desk, breakfast, room service and bar staff are generally friendly, courteous and helpful. My IHG Rewards card has secured me some lovely upgrades. The hotel has a good gym and pool (the latter a rarity in the city).
However, and here comes the 'but'.............I have only ever once received a newspaper to my room in the morning every day of my stay, in 1 week out of 13. This is despite asking to take advantage of this service every time I check in and advising the front desk staff (in as nice a manner as I know how!) that I had not received it every day when checking out.
Now this may seem like a matter of little consequence but it appears to be the little things that give me greatest irritation! Not helped perhaps by the fact I stayed in a rival hotel chain's premises in Reading last year virtually every week for 7 months, during which time I received a paper to my door every single day between 6 and 6.30am without fail.
So this is rather a long-winded plea to the senior management at the hotel to take some notice and sort this out. If you can't offer a consistent service then don't bother offering it all, it just delivers disappointment, and if you choose not to deliver it, then it begs the question 'why are you not able to'?
You will be glad to know I shall be back shortly for another stay, so here's looking for signs of an improvement :)
I don't need to leave my name as the front desk staff will know who I am!
See you soon
March 10, 2014
Rated 4.0 out of 5.0 by Noel mc1975 comfortable bed and good facilities
Hotel is in a very good location. Family Room was perfect an all beds were very comfortable. The use of the pool and other facilities made the stay very good value. Would highly recommend this hotel.
February 28, 2014
Rated 3.0 out of 5.0 by The Vole Missed opportunities
Much about the hotel was good and in line with Holiday Inn's standard and approach. What let it down was attention to detail throughout and a few specific aspects. When I checked in the only girl on reception was extremely helpful and pleasant but, as she admitted herself, very inexperienced. I produced my Gold Card as I checked in; no mention was made of this; I realised she did not know what it was when she asked me if I wanted to join the Reward Scheme! When I questioned whether I got a free drink/extra points offer, she sent for someone else, who came -- with a less than gracious attitude -- and eventually found the vouchers at the back of a drawer (this was not a major incident but after a seriously delayed flight I did not want further delays.)
In my room, one of the lights over the mirror did not work -- I did not notice until I was getting ready the following morning, so did not report it. On the other hand, the room service meal was quick, efficient and very pleasant. The biggest problem was a slamming door: this was at 2 a.m., it woke me, and I counted 12 slams after I had become aware of it, so there were more. I did not report this either as I continued to hope it would stop; there were no voices and always seemed to be the same door. I visit Belfast twice a year for work but have not stayed at this hotel before. I probably will not do so again.
February 28, 2014
Rated 3.0 out of 5.0 by JFG41 What is happening
I stayed two nights, the room was comfortable & clean (a lot cleaner than my last two Holiday Inn’s I have stayed in) the first night the service & food were excellent at both dinner & breakfast. There was however a broken bulb in the desk light (pin broken off the bayonet) so I took it out & laid it next to the light in case the maid did not turn on the desk light to notice it, the next day the bulb had gone but not replaced? the second night I decided to eat in the hotel again as the previous night had been so good. Big mistake the bar was crowded which was fair enough but it was different staff in the restaurant & the service was atrocious, The food was still good but I like my chips with my steak, not following well behind. I have tried to work out my bill but I cannot other than to say it probably reflects the service on the second night. I use this hotel because the location suits me & the service is usually very good, I will be back in April when hopefully everything is back to normal
February 3, 2014
Rated 5.0 out of 5.0 by JackieBr Perfect location, perfect place
Great location, surrounded by facilities. Very cheap considering the amazing breakfast choice, and facilities of a swimming pool, gym, sauna, steam room, etc. The staff are very down to earth, extremely friendly and helpful. Without a doubt the best place to stay for value and facilities. Kids stay and eat free so will we return with the kids next time? Absolutely!
January 27, 2014
Rated 4.0 out of 5.0 by Bearsarus Good All Round
Room, service, buffet breakfast all great. Relatively basic evening snacks/ meals offered in restaurant but we didn't eat in - don't think many do !. Conveniently located for city centre, Great Victoria St bus/train station and restaurants etc. .
January 15, 2014
Rated 4.0 out of 5.0 by Willnda Breakfast
Have stayed here a number of times and always enjoyed our stay. Especially the breakfast. On this occasion a little disappointed as ran out of some items and the beef sausages no longer on menu. One of few hotels that had still offered these.
Room and facilities good but heating/air conditioning rarely work but generally still comfortable. Staff friendly and helpful. Hotel in great location to shops and nightlife.
January 11, 2014
Rated 5.0 out of 5.0 by dermy Best in Belfast
I've been staying in Belfast for work since July 2013 (nearly 6 months). This was the first hotel I stayed at but I also tried Days Hotel, Hilton, Travel Lodge and Jurys. Without a shadow of doubt this is the best hotel out of all of them and this is why its been the only one I've returned to for the last 5 months.
The staff are lovely and will do anything for you. If something does go wrong (it can happen sometimes) they are very quick to put right and with compliments. It's not just front of house staff but the bar staff and the cleaners/porters. All very nice and friendly. Night or Day you are greeted with smiles.
The rooms are well designed and comfy. An extra bonus is having a fridge in some rooms which is great for when you have longer stays, as you can keep real milk and other cold food items in your room.
It's perfect location. Whilst in the middle of the city, it is still quiet and not a lot of street noise. It's good for me as it is close to work but is also good for anyone stay for leisure as it is close to everything else too.
The food is nice in the restaurant but my only criticism is that I didn't feel it best value for money. With the offers elsewhere in the city its hard to compare. But if you didnt want to venture out it would be perfect for a relaxing time for some grubs and a little drink before settling back into your room.
Express check in for IHG Gold/Platinum members is great. Quick sign of your name and within minutes you are in your room. But for Club members check in is quick and easy and generally a good laugh with the staff while they are doing everything to make sure you have the best stay.
I highly recommend this hotel for anyone needing to stay in the city for leisure or business and I can only hope you stay has been as enjoyable as mine over the last 6 months.
January 10, 2014
Rated 4.0 out of 5.0 by MaccaTyrone First class Leisure and facilities but early breakfast finish time
Would highly recommend the facilities and staff. However the early breakfast times (only served until 9.30 left us (and many other guests) feeling rushed. We arrived for breakfast at 9.20 along with many others and had to wait for a seat. Then the chef was running out of prepared food and had to put more on, for which we had to wait a further 10 minutes. In fairness to the chef & staff they kept working to ensure everyone was fed, but I reckon they werent finished until at least 10.15. Usually a hotel will offer breakfast until at least 10.30. I hope the management & policy makers read my opinion and make a change.
January 5, 2014
Rated 3.0 out of 5.0 by jesstess room
Bedroom was basic and small , that's all I have to say
January 5, 2014
Rated 4.0 out of 5.0 by Anne1939 great service
Most enjoyable couple of days spent in Belfast everything very satisfactory, reception staff very courteous and resturant staff could'nt have been more pleasent and friendly, hotel very convenient to city centre, would certainly stay again.
January 5, 2014
Rated 4.0 out of 5.0 by Les52 Comfortable hotel with good location.
Stayed for one night only over the Christmas holidays. Room comfortable and clean. Pool facilities good. Staff friendly and helpful. Hotel location excellent for our requirements. Good breakfast in the morning although had to wait for some time for bacon and coffee. Coffee pot on the table would be helpful.
Only downside was that there was no hot water in the morning for showering and washing which took the gloss off our stay.
January 2, 2014
Rated 5.0 out of 5.0 by Linzi5 Fabulous hotel and great atmosphere!
This hotel had everything we wanted. The location was ideal, the staff were friendly and we felt really at home. The service was brilliant and the bar staff were very helpful. The atmosphere was very relaxing yet busy and we loved it! We will be back!
December 11, 2013
Rated 4.0 out of 5.0 by RobNatasja friendly staff at good location
Stayed in HI Belfast for 1 night. Very friendly and helpfull staff. Clean room. Hotel is located at very good location. thanks for the great experience.
December 8, 2013
Rated 1.0 out of 5.0 by Moggie Cold rooms
Arrived at hotel on Friday 29th November. Put the heating on late but it was blowing cold air, reported it to reception and still not repaired following evening so spent the whole weekend in a cold room. Breakfast was late, cold and greasy. Tiles below bath tap, had fallen off then re-applied but had black mould around them, shower head filthy. Receptionist unfriendly and dismissive, however Simon very friendly and helpful.
December 4, 2013
Rated 5.0 out of 5.0 by paxterg family stay over
Had a great time, hope to be back soon. Food and drink was good. Atmosphere of hotel was friendly.
December 3, 2013
Rated 5.0 out of 5.0 by balfey spacious room and lovely staff
lovely clean hotel friendly staff we were a family and hotel suited everyone
November 30, 2013
Rated 4.0 out of 5.0 by North60a Holiday Inn Belfast
Great central location for staying in Belfast. Staff are extremely helpful. Room was above expectations and bed was so comfortable. Staff extremely helpful despite our late return!!
One thing that impressed me was the lack of street noise as previous city visits in other hotels have been ruined by traffic throughout the night and this was not even slightly evident in our room despite it overlooking the main road. Only issue was lifts not running properly on arrival and having to get to our room which was on floor 3 but was still a hike when manouvering bags. This had been resolved on our return.
would definetly recommend for anyone looking for comfortable break in Belfast.
November 30, 2013
Rated 3.0 out of 5.0 by MissMac Great Hotel - Shame about the Guests
Stayed in Belfast to attend a Gymnastics Competition, Friday night was fab, relaxing comfortable and the staff were brilliant. Saturday was a NIGHTMARE, but purely because of the other ignorant guests who feel it is ok to go around the hotel screaming their heads off at 2/3/4/5 am, unfortunatelt the hotel staff did not appear to want to do anything about these guests :( (Premier Inn guarantee a good night sleep - might go back to staying there)
I feel annoyed because this really did affect my overall stay in belfast, I was really dissapointed in the fast that I was woken up several times between 2am and 5am - and hotel staff would not look at interveining....
November 28, 2013
Rated 5.0 out of 5.0 by RedDevil28 Another great trip to Belfast.
This is the second time visiting the Holiday Inn and could not speak highly enough of the hotel.
We will be definitely returning for another stay.
November 27, 2013
Rated 4.0 out of 5.0 by JoShark Room size
Room was small to share with 2 children and we noticed a smell every time we came into the room. The staff were very nice.
November 26, 2013
Rated 5.0 out of 5.0 by maureen61 excellent stay
We arrived early and were lucky to be able to be checked into our rooms straight away as they were ready. They were extremely comfortable and clean. We had a lovely lunch at the hotel and have to say that the staff were extremely friendly. We all slept very well in a comfortable bed and a lovely quiet room. Would definitely stay at this hotel again.
November 23, 2013
Rated 5.0 out of 5.0 by Bassedhard Great staff, feels like home on a long stay!
Great place if you like to be near the action. It can be a little noisy at times out side the hotel. The hotel has nice wooden shutters in the rooms to block the noise, this works great unless you are a very light sleeper.
The staff is friendly and fun. The really want you to enjoy your stay.
Comfortable beds and clean rooms. Great place to stay while touring Belfast.
One of the best pints of Guinness can be found right across the street at Morrison's. Cheers.
November 21, 2013
Rated 5.0 out of 5.0 by Gavin1710 5 Star Treatment & Great For Kids
Stayed In Holiday Inn Ormeau road Belfast as we were attending a function. My wife and I and 3 little tired children ages 4, 6 & 8 were greeted by lovely staff who immediately upgraded us to a suite with a little bed for my daughter. What a pleasant surprise we found in the room, little bottle of whiskey for me, little bottle of baileys for my wife and 3 little dairy milk bars for the kids all beside the beds. Very happy children all round. We awoke after a restful nights sleep to a wonderful breakfast with nothing too much trouble for any of the staff. Would come here for the breakfast alone! The staff even came over and chatted with the children and gave them little lucky bags to take home. I give them 5 stars as I have travelled extensively and stayed in a lot of fabulous hotels, they are right up there with the best. Their attention to detail is fabulous, are very child friendly unlike some hotels. Their staff manners are unmatched.
Special thanks to Sinead, Shelley, Anita and Mary ( the little lady at breakfast ). See you soon again.
November 19, 2013
Rated 5.0 out of 5.0 by AlMac Perfect Break
This is our second visit to Holiday Inn, Ormeau Ave and if the opportunity arises I'm sure we'll be back. It is perfectly situated as we like to get out & about. On this occassion we had tickects to see a band play at the Odissey, Belfast which was not far at all and there are loads of good pubs and restaurants just a stones throw from the front door. The staff are all very professional and friendly. We booked a room with a Queen size bed which was really comfortable and the breakfast was a perfect start to the day. The only down side was car parking which is on the street or in a nearby car park. However I haven't marked the hotel down for this as it is in an established part of the city.
November 14, 2013
Rated 4.0 out of 5.0 by Conor88 Enjoyable weekend break!
Myself and my girlfriend played the tourist in Belfast for two days recently. The Holiday Inn was ideally located near the city centre. Everywhere that we wanted to go, everything that we wanted to see or do was only ever a 10min drive away. And if you weren't driving, the direct, dedicated phone line from reception would have a taxi for you outside within minutes. The room was clean, the bed was comfortable, the staff friendly and the swimming pool enjoyable (apart from the smell of urine coming from the ladies changing room...which I was assured by staff would be taken care of immediately). I would definitely use the hotel again if ever returning to Belfast.
November 14, 2013
Rated 5.0 out of 5.0 by Geodoc Family trip to Belfast
Booked a standard room as needed twin beds, the room was spacious and well decorated. Liked the internal wooden shutters.
Did not eat in the hotel other than breakfast but the breakfast was very good, lots of choice and the pancake machine was entertaining
The hotel has a swimming pool which was the main reason for choosing it, best Holiday Inn I have stayed in
November 14, 2013
Rated 4.0 out of 5.0 by Celticfc november visit
have never been offered an upgrade at this hotel despite being a gold member
November 12, 2013
Rated 5.0 out of 5.0 by Dottydori Great time in the city centre
This was a great stay. The room was cleaned daily and all the staff were very friendly and helpful. I did love being able to use the swimming pool every day too. The only thing we will change next time is not prepay for our supper. The menu was restricted although we could choose from the general menu If we chose. Next time we will skip the main course and just have the soup (which was very heart) and the pud, as we didn't need more. We will definately come again.
November 5, 2013
Rated 5.0 out of 5.0 by Ndg1976 Ideal location for visiting Belfast
Family of 4 had a pleasant 3 nights stay. Only issue was slow response to sort light not working in room and confusing bill when checking out (still waiting for a callback as I think we've been overcharged for food & drink).
November 3, 2013