Rated 4.2 out of 5 by 169
Rated 4.0 out of 5.0 Brief but enjoyable
The hotel was very nice and the staff very helpful and pleasant, the room was very well presented and equipped however for a 3 person stay we were only left 2 of everything e.g. towels, cups, teabags etc which was ok for a 1 nighter but any longer we would have had to ask for more. The room was advertised with a double pull out bed which it didn't have it had 2 singles which for my 6ft2 brother was a little cramped. Barring these very minor things it was a very enjoyable and comfortable stay and would definately stay again.
June 13, 2014
Rated 5.0 out of 5.0 by gerry b excellant
door closes urgently need adjusting as the doors were continually banging
June 12, 2014
Rated 3.0 out of 5.0 by charlie0o5andhalf not as told it would be
when booking i took it for grated !!!!!!!!! <shouldnot have> staying in an excutive room that breakfast was in the deal~~~ it wasnot, it also say that water, chocs , and wine would be in your room , all but wine was!!!!!!!!!, will stay again but very disapointed with no breakfast and wine as it was a special break for my wife and myself
June 9, 2014
Rated 5.0 out of 5.0 by RAAmbassador Comfortable in Belfast
This property has a great location, spacious rooms and great staff. It is one of the nicer holiday inn properties to stay at. Would look foward to staying here again if ever in Belfast.
June 8, 2014
Rated 5.0 out of 5.0 by Jenny1031 Affordable, quality stat in downtown Belfast
Traveling from Ohio, USA to Northern Ireland with three school-age kids. Good family room in metro area for good price. Kids appreciated the fact that hotel has a pool. Would recommend. Would stay here again.
June 7, 2014
Rated 3.0 out of 5.0 by LadyJane53 Breakfast Service
Breakfast service was chaos, with dirty tables and staff who had no idea what they were supposed to doing.
June 4, 2014
Rated 5.0 out of 5.0 by Richard 11 Fabulous staff - great value
Every member of staff was great - very friendly and hard working, particularly in the dining room Kamilla, Natalie, Shannon and Oonagh, who were under great pressure with large groups. Also the gentleman who was multi-tasking in the pool and housekeeping whose name I don't know and all the ladies on reception were fabulous.
June 2, 2014
Rated 3.0 out of 5.0 by AmbassadorJohn Belfast Experience
Upon arrival I was greeted and my status recognized,the check in was very quick with room keys and greetings letter waiting for my arrival.The hotel in general was very clean and tidy but however in my opinion the rooms could do with refurbishment.The servicing of the room was not adequate as on one of the days I was not in the room for about 6 to 7 hours and on my return the room was not serviced on reporting this to reception I was asked if I had left the Do Not Disturb notice on the door "which I had not" but however I went to report the room status and not to be questioned. With this incidence aside my overall experience at the hotel was good and the location is very good.I have stayed at this hotel before and will probably stay there again should I return to Belfast
May 31, 2014
Rated 3.0 out of 5.0 by MikeB_uk Tired furnishing - poor room maintenance
The public areas are good but the rooms and showing their age. Fitted with full height wooden blinds for curtains, these are partially hanging and did not meet when closed, allowing light egress in the morning. They're not that old judging by the other room fitments, so seem more style over substance! Have stayed here before and other rooms are the same.
Mattress is too soft (old) for my liking.
The TV was faulty and required some fiddling to get it to work (newish flat screen)(reported), and a ceiling light was dud. So room maintenance is not kept up very well.
May 15, 2014
Rated 3.0 out of 5.0 by MickandAl efficient, friendly and professional staff
Good value, central location with decent leisure club / spa/ pool on site. Very friendly and efficient staff, Anita on reception was very welcoming and charmed us with her bubbly personalty and professional efficiency. Highly recommend this hotel as a central venue stay in Belfasy City
May 4, 2014
Rated 5.0 out of 5.0 by Allofus Excellent family hotel
We stayed two nights during the Easter holiday and had a great time. The hotel is in a great location, the staff are super friendly and helpful and the service we received was excellent. The room was comfortable and the kids loved the pool. The family rate we got was excellent value for money. We will be back!
April 27, 2014
Rated 5.0 out of 5.0 by Dermott_M Home from Home
Without a doubt this is one of my favorite hotels in Belfast. I've stayed here for the past 9 months and I could not fault the staff, the facilities or the hotel itself. The only down side for me is I don't think the food is the best value for money or much choice compared to restaurants around. That said, I wouldn't choose somewhere else to stay. Staff are always smiley happy and polite. Excellent place to stay and highly recommended.
April 21, 2014
Rated 5.0 out of 5.0 by Taliewalie Best stay!
Staff were so friendly and could not do enough for us! Well worth the the money. Highly recommend this hotel for a wee get away!!
April 10, 2014
Rated 5.0 out of 5.0 by kmnmn Good hotel
After reading a few less than favourable reviews about this hotel, I have to say I was pleasantly surprised! The staff on check in and out were lovely. Thanks for the personal welcome, D.
Our room (exec on 7th floor) was a good size. Bed comfy. Bedroom and bathroom both nicely decorated. And room had a few wee extras added in which makes it worth paying that bit extra (although we somehow missed our complimentary nightcap?!). It was a Saturday night so there was a bit of noise from the street below, but not to the point it would keep you awake all night.
Breakfast buffet wasn't bad, with a decent selection, but it was very busy. Staff were a bit slow on the response time and another coffee would've gone down very well! Maybe our timing just wasn't great.
We used the gym twice during our stay - good, clean facilities.
Parking available behind at NCP for £8+ per night, but we managed to get on-street parking right outside the door which was great!
Great location and only a short walk to city centre.
Two things to mention as negatives:
Each time we entered or left the building, we had to fight through a giant cloud of cigarette smoke due to the crowd hovering just outside the doorway. Very unpleasant for non-smokers. I would suggest keeping smokers to one side, rather than bang on in front of the door.
Secondly, we had been out for dinner, and decided to go back to the hotel for drinks in the bar (discount offered when we checked in). Unfortunately we only managed one drink, as the noise from the people in the seating area was deafening. Yes it was Saturday night, but not everyone wants to 'yahooooo' their way through to Sunday morning.
Overall, a good stay and wouldn't have a problem recommending this hotel.
April 3, 2014
Rated 2.0 out of 5.0 by VUPU Overall Experience
Not a good one!!!!
Stayed there 2 nights and 3 days - My room was never cleaned.
Major issues in billings
Wrong names on the invoices etc....
Will not stay at this next time - unless these issues are resolved!!!!
April 2, 2014
Rated 4.0 out of 5.0 by Omnath False information
The day I checked-in into the hotel, I asked the staff in the reception about the tap water, if that is safe to drink. They told me that it's not recommended and due to that false information I had to purchase water for self-consumption.
Same I discussed with my couleagues and they told me that it's not true, they told me that in whole UK it's very much safe to dring tap water.
April 2, 2014
Rated 5.0 out of 5.0 by Wen21 Fabulous Stay
We were warmly welcomed upon arrival and our room was ready. The pullout couch was made into two single beds for our children which was wonderful and saved us having to do it. The room was very clean and very quiet. Sliding window covers kept out the morning sunshine and we all had a lie in. We enjoyed dinner in the hotel restaurant and the food and service was excellent. The waitress found activity books and colouring to keep the kids busy which was greatly appreciated!
The pool was warm and clean and the kids enjoyed it. The location was great and walkable to many things. We would stay here again!
April 1, 2014
Rated 5.0 out of 5.0 by SteveandZoe Nice stay
What a shame we only visited for one night! The hotel is in the centre of Belfast and has everything you could wish for either in the building or within a couple of minutes walk.
The room was extremely comfortable with a great view of the BBC building with its illuminated satellite dishes at night. The bathroom a good size and there is a large selection of TV channels to choose from.
Staff were really friendly and helpful although we were greeted as Gold (and not Platinum) members so no upgrades etc offered, This being said we were treated well and the staff were overall a credit to the hotel. Evening meal was superb and extremely generous portions!
Breakfast was nice and the pancake machine was something our daughters missed (again) however poached eggs took ages and were overcooked.
March 20, 2014
Rated 5.0 out of 5.0 by ianbax Business Stay
Room booked by me for work colleague who used the gym regularly. As always a very pleasurable experience. Staff very friendly and helpful
March 12, 2014
Rated 4.0 out of 5.0 by Charvey The most inconsistent newspaper round in the UK!!
Ok folks, this is the first hotel review I have ever written and here is why. I've stayed in the Holiday Inn in Belfast, on a more or less weekly basis since the beginning of December 2013. During those 13 weeks I have enjoyed a generally very agreeable number of stays. The front desk, breakfast, room service and bar staff are generally friendly, courteous and helpful. My IHG Rewards card has secured me some lovely upgrades. The hotel has a good gym and pool (the latter a rarity in the city).
However, and here comes the 'but'.............I have only ever once received a newspaper to my room in the morning every day of my stay, in 1 week out of 13. This is despite asking to take advantage of this service every time I check in and advising the front desk staff (in as nice a manner as I know how!) that I had not received it every day when checking out.
Now this may seem like a matter of little consequence but it appears to be the little things that give me greatest irritation! Not helped perhaps by the fact I stayed in a rival hotel chain's premises in Reading last year virtually every week for 7 months, during which time I received a paper to my door every single day between 6 and 6.30am without fail.
So this is rather a long-winded plea to the senior management at the hotel to take some notice and sort this out. If you can't offer a consistent service then don't bother offering it all, it just delivers disappointment, and if you choose not to deliver it, then it begs the question 'why are you not able to'?
You will be glad to know I shall be back shortly for another stay, so here's looking for signs of an improvement :)
I don't need to leave my name as the front desk staff will know who I am!
See you soon
March 10, 2014
Rated 4.0 out of 5.0 by Noel mc1975 comfortable bed and good facilities
Hotel is in a very good location. Family Room was perfect an all beds were very comfortable. The use of the pool and other facilities made the stay very good value. Would highly recommend this hotel.
February 28, 2014
Rated 3.0 out of 5.0 by The Vole Missed opportunities
Much about the hotel was good and in line with Holiday Inn's standard and approach. What let it down was attention to detail throughout and a few specific aspects. When I checked in the only girl on reception was extremely helpful and pleasant but, as she admitted herself, very inexperienced. I produced my Gold Card as I checked in; no mention was made of this; I realised she did not know what it was when she asked me if I wanted to join the Reward Scheme! When I questioned whether I got a free drink/extra points offer, she sent for someone else, who came -- with a less than gracious attitude -- and eventually found the vouchers at the back of a drawer (this was not a major incident but after a seriously delayed flight I did not want further delays.)
In my room, one of the lights over the mirror did not work -- I did not notice until I was getting ready the following morning, so did not report it. On the other hand, the room service meal was quick, efficient and very pleasant. The biggest problem was a slamming door: this was at 2 a.m., it woke me, and I counted 12 slams after I had become aware of it, so there were more. I did not report this either as I continued to hope it would stop; there were no voices and always seemed to be the same door. I visit Belfast twice a year for work but have not stayed at this hotel before. I probably will not do so again.
February 28, 2014
Rated 3.0 out of 5.0 by JFG41 What is happening
I stayed two nights, the room was comfortable & clean (a lot cleaner than my last two Holiday Inn’s I have stayed in) the first night the service & food were excellent at both dinner & breakfast. There was however a broken bulb in the desk light (pin broken off the bayonet) so I took it out & laid it next to the light in case the maid did not turn on the desk light to notice it, the next day the bulb had gone but not replaced? the second night I decided to eat in the hotel again as the previous night had been so good. Big mistake the bar was crowded which was fair enough but it was different staff in the restaurant & the service was atrocious, The food was still good but I like my chips with my steak, not following well behind. I have tried to work out my bill but I cannot other than to say it probably reflects the service on the second night. I use this hotel because the location suits me & the service is usually very good, I will be back in April when hopefully everything is back to normal
February 3, 2014
Rated 5.0 out of 5.0 by JackieBr Perfect location, perfect place
Great location, surrounded by facilities. Very cheap considering the amazing breakfast choice, and facilities of a swimming pool, gym, sauna, steam room, etc. The staff are very down to earth, extremely friendly and helpful. Without a doubt the best place to stay for value and facilities. Kids stay and eat free so will we return with the kids next time? Absolutely!
January 27, 2014
Rated 4.0 out of 5.0 by Bearsarus Good All Round
Room, service, buffet breakfast all great. Relatively basic evening snacks/ meals offered in restaurant but we didn't eat in - don't think many do !. Conveniently located for city centre, Great Victoria St bus/train station and restaurants etc. .
January 15, 2014
Rated 4.0 out of 5.0 by Willnda Breakfast
Have stayed here a number of times and always enjoyed our stay. Especially the breakfast. On this occasion a little disappointed as ran out of some items and the beef sausages no longer on menu. One of few hotels that had still offered these.
Room and facilities good but heating/air conditioning rarely work but generally still comfortable. Staff friendly and helpful. Hotel in great location to shops and nightlife.
January 11, 2014
Rated 5.0 out of 5.0 by dermy Best in Belfast
I've been staying in Belfast for work since July 2013 (nearly 6 months). This was the first hotel I stayed at but I also tried Days Hotel, Hilton, Travel Lodge and Jurys. Without a shadow of doubt this is the best hotel out of all of them and this is why its been the only one I've returned to for the last 5 months.
The staff are lovely and will do anything for you. If something does go wrong (it can happen sometimes) they are very quick to put right and with compliments. It's not just front of house staff but the bar staff and the cleaners/porters. All very nice and friendly. Night or Day you are greeted with smiles.
The rooms are well designed and comfy. An extra bonus is having a fridge in some rooms which is great for when you have longer stays, as you can keep real milk and other cold food items in your room.
It's perfect location. Whilst in the middle of the city, it is still quiet and not a lot of street noise. It's good for me as it is close to work but is also good for anyone stay for leisure as it is close to everything else too.
The food is nice in the restaurant but my only criticism is that I didn't feel it best value for money. With the offers elsewhere in the city its hard to compare. But if you didnt want to venture out it would be perfect for a relaxing time for some grubs and a little drink before settling back into your room.
Express check in for IHG Gold/Platinum members is great. Quick sign of your name and within minutes you are in your room. But for Club members check in is quick and easy and generally a good laugh with the staff while they are doing everything to make sure you have the best stay.
I highly recommend this hotel for anyone needing to stay in the city for leisure or business and I can only hope you stay has been as enjoyable as mine over the last 6 months.
January 10, 2014
Rated 4.0 out of 5.0 by MaccaTyrone First class Leisure and facilities but early breakfast finish time
Would highly recommend the facilities and staff. However the early breakfast times (only served until 9.30 left us (and many other guests) feeling rushed. We arrived for breakfast at 9.20 along with many others and had to wait for a seat. Then the chef was running out of prepared food and had to put more on, for which we had to wait a further 10 minutes. In fairness to the chef & staff they kept working to ensure everyone was fed, but I reckon they werent finished until at least 10.15. Usually a hotel will offer breakfast until at least 10.30. I hope the management & policy makers read my opinion and make a change.
January 5, 2014
Rated 3.0 out of 5.0 by jesstess room
Bedroom was basic and small , that's all I have to say
January 5, 2014
Rated 4.0 out of 5.0 by Anne1939 great service
Most enjoyable couple of days spent in Belfast everything very satisfactory, reception staff very courteous and resturant staff could'nt have been more pleasent and friendly, hotel very convenient to city centre, would certainly stay again.
January 5, 2014