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Rated 3.8 out of 5 by 20 reviewers.
Rated 5.0 out of 5.0 by Everything was right. Excellent IHG recognition We stayed one night in February at the Holiday Inn in Berlin and were very pleasantly surprised. The staff at check in was efficient and friendly and very accommodating. We had booked a standard room for two people and got a nice room on the top floor. The room was modern, the bed was comfortable. The internet was very fast, a kettle for tea and coffee was available. It was all very clean. The rooms were well insulated, so it was quiet at night. We will come back! Thank you! February 28, 2014
Rated 2.0 out of 5.0 by definitely not the best of holiday inns The hotel is in a good location if you want to do some sightseeing of Berlin at budget. The staff was somewhat lost. Despite an information at the reservation that breakfast is complimentary I was not on the list at the breakfast room. After claiming at the reception I was given the free breakfast, however the next morning situation repeated once again and that time I got half priced breakfast as the reception did not want to accept it as complimentary. Hotel informed they have the public transit tickets, but in fact they only had 1 variant covering all areas of Berlin that was more than I needed, thus I had to look elsewhere. Last but not least the housekeeping cleaned up my room in the morning on the check-out day when I was having a breakfast, which normally they should do after I check-out, January 22, 2014
Rated 5.0 out of 5.0 by Great customer service As a platinum member I stay in many hotels. I received a fantastic welcome on arrival. The best I have received in any hotel. I would recommend this hotel and I will be staying there again. Thanks you so much. November 25, 2013
Rated 1.0 out of 5.0 by Unfriendly reception Unfriendly greeting on arrival. Not recognised as a Platinum Ambassador. No vouchers for drinks etc. or extra points. No upgrade. No nothing, not even a mention. Had to fill out all the forms, that is usually ready at check in. Uncomfortable Twin beds instead of Double bed. Although this hotel is tucked a little away from central Berlin, it is relatively easy to get to and from, also without a car. Tram "M6" just 2 minutes walk away, takes you directly to a S Train Station, that circumnavigate Berlin. Having only read comments from other guests after our visit, I note, that our experience is not a one of experience, but an indication, that staff (perhaps one single person only) at the reception needs a course in Hotel Management. My wife actually insist, this was her worst hotel experience ever. I am however a little more forgiving. November 11, 2013
Rated 3.0 out of 5.0 by Mixed Feelings Although I had reserved a double bed room, it had twin beds. It seems most of the rooms are twins rather than doubles. After my fussing, staff made arrangements with mgr., and we shifted to a double later. Phone was not plugged into the wall, but I figured it out and fixed it. The double bed room lacked a coffee maker, but had microwave, so we made do. New Orleans restaurant had limited menu and poor service - even when almost empty. The other restaurant was good with very good service. Very convenient location with easy access to public transport. Several staff were extraordinarily helpful. November 3, 2013
Rated 2.0 out of 5.0 by Leider nicht wieder Wurde begrüßt mit dem Wort "Ja?". Begrüßung als Premiummitglied -Fehlanzeige. Aussicht aus dem Fenster: nicht vorhanden, da im 2. Stock Kein Gutschein oder Getränkegutschein Duschgel und Shampoo mussten an der Rezeption geholt werden Nur 1 Aufzug funktionierte Insgesamt: eins der schlechtesten Holiday Inns, das ich erlebt habe. Tut mir sehr leid, es zu sagen: das Personal ist zum großen Teil sehr unfreundlich und die Sauberkeit im Zimmer ließ zu wünschen übrig October 22, 2013
Rated 4.0 out of 5.0 by Power Units The power outlets needs to be remodeled, I couldn't plug my power cord for any of my devices/ October 22, 2013
Rated 3.0 out of 5.0 by Priority check in I was not recognised as a Platinum member. I was not sure I got upgraded room or not. Did not mentioned the Platinum benefits, finally I got free internet. One good remark: fruit basket in my room upon arrival. rooms are old, needed to renovate. Dirty carpet with a lot of dark spots in the room. September 10, 2013
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