Rated 3.8 out of 5 by 24
Rated 5.0 out of 5.0 by ralph74 good hotel
i really enjoyed being in your hotel in your amazing city Berlin but the location was not so attractive too far away from the center/
June 23, 2014
Rated 1.0 out of 5.0 by weriur678 Terrible experience ever
Our room was robbed. The laptop, hard discs and other things were stolen. The police told us that such thefts happen in the hotel very often. Strangely the administration does not care about this. We recommended the manager to write warnings for other guests, he promised and did not make it. As well he did not offer any amends.
Besides this terrible accident. The room service was very bad. When we had just come in the room we found uncleaned trash can and bath tube. And all the next days we stayed there the maid made her job very inaccurate.
Don't recommend at all to stay there. But if you will put all your things into safe.
June 18, 2014
Rated 4.0 out of 5.0 by Uli1968 Angenehmer Aufenthalt
Der Check Inn verlief reibungslos, das Zimmer war sauber und gut ausgestattet. Ich habe in dem Bett gut geschlafen. Das Hotel liegt an einer Hauptverkehrsstraße, bei geschlossenem Fenster bekommt man davon nichts mit, bei offenem Fenster ist der Straße deutlich hörbar. Das Frühstücksbuffet war reichhaltig und hat gut geschmeckt.
June 1, 2014
Rated 5.0 out of 5.0 by Landolino1 Everything was right. Excellent IHG recognition
We stayed one night in February at the Holiday Inn in Berlin and were very pleasantly surprised. The staff at check in was efficient and friendly and very accommodating. We had booked a standard room for two people and got a nice room on the top floor.
The room was modern, the bed was comfortable. The internet was very fast, a kettle for tea and coffee was available. It was all very clean. The rooms were well insulated, so it was quiet at night.
We will come back! Thank you!
February 28, 2014
Rated 5.0 out of 5.0 by Landolino1 alles richtig gemacht!
Wir waren eine Nacht im Februar im Holiday Inn in Berlin untergebracht und waren äußerst positiv überrascht. Das Personal beim Checkin war effizient und freundlich und sehr zuvorkommend. Wir hatten ein Standard Zimmer für zwei Personen gebucht und erhielten ein schönes Zimmer im obersten Stockwerk. Das Zimmer war modern eingerichtet, das Bett bequem. Der Internetzugang war sehr schnell, ein Wasserkocher war für Tee und Kaffee vorhanden. Es war alles sehr sauber. Die Zimmer waren gut isoliert, sodass es nachts ruhig war. Wir kommen gerne wieder! Vielen Dank!
February 12, 2014
Rated 2.0 out of 5.0 by cyngi definitely not the best of holiday inns
The hotel is in a good location if you want to do some sightseeing of Berlin at budget. The staff was somewhat lost. Despite an information at the reservation that breakfast is complimentary I was not on the list at the breakfast room. After claiming at the reception I was given the free breakfast, however the next morning situation repeated once again and that time I got half priced breakfast as the reception did not want to accept it as complimentary.
Hotel informed they have the public transit tickets, but in fact they only had 1 variant covering all areas of Berlin that was more than I needed, thus I had to look elsewhere. Last but not least the housekeeping cleaned up my room in the morning on the check-out day when I was having a breakfast, which normally they should do after I check-out,
January 22, 2014
Rated 5.0 out of 5.0 by DC27 Great customer service
As a platinum member I stay in many hotels. I received a fantastic welcome on arrival. The best I have received in any hotel.
I would recommend this hotel and I will be staying there again.
Thanks you so much.
November 25, 2013
Rated 1.0 out of 5.0 by Roadsterlane Unfriendly reception
Unfriendly greeting on arrival. Not recognised as a Platinum Ambassador. No vouchers for drinks etc. or extra points. No upgrade. No nothing, not even a mention. Had to fill out all the forms, that is usually ready at check in. Uncomfortable Twin beds instead of Double bed.
Although this hotel is tucked a little away from central Berlin, it is relatively easy to get to and from, also without a car.
Tram "M6" just 2 minutes walk away, takes you directly to a S Train Station, that circumnavigate Berlin.
Having only read comments from other guests after our visit, I note, that our experience is not a one of experience, but an indication, that staff (perhaps one single person only) at the reception needs a course in Hotel Management.
My wife actually insist, this was her worst hotel experience ever. I am however a little more forgiving.
November 11, 2013