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Rated 3.4 out of 5 by 347 reviewers.
Rated 5.0 out of 5.0 by EXCEPTIONAL FRONT DESK STAFF The front desk staff were very friendly upon my arrival and gave me a warm welcome and kindly upgraded me to a queen executive in the atrium during my check-in. The rooms are very clean and the beds are comfortable. I had a pleasant visit and the hotel staff are very helpful. Great place to relax and enjoy the amenities that this beautiful Holiday Inn has to offer. January 27, 2015
Rated 2.0 out of 5.0 by unsatisfactory review previous comment from survey. bathroom was not very clean when arrived in room service was long and not attentive overall dissatisfied January 27, 2015
Rated 2.0 out of 5.0 by Bad Service Figure out how to staff your bar and grill. Should never wait 10 plus minutes to have a drink. January 26, 2015
Rated 3.0 out of 5.0 by Time for a major over-haul While I truly enjoy the staff at the Grand-Montana Billings it is becoming increasingly difficult to make a choice to stay there due to the uncomfortable nature of the room. It is time to remodel and update each room to a standard that reflects the quality of a Holiday Inn. I have found better hotels within the chain that would be considered budget hotels. It's time to make this place shine once again. January 13, 2015
Rated 4.0 out of 5.0 by Back to the Future First and foremost I will commend the staff and say that the service and attitudes of the core reception team are fantastic. Travis at the Front Desk went above and beyond the level of service expected as Did the shuttle Driver Micheal. Everyone from the housekeeping staff up to management were courteous and took the time to say hello and inquire about my stay. That said, the property is a bit on the dive side and needs a serious updating. From the over the top loud waterfall in the lobby to the worn out décor and loose carpets throughout. The rooms were equipped with older heat / AC units that were so loud and blew so much heat you want to open a window, and then would power down to freezing point. Combining that with the hard beds and uncomfortable pillows leaves for a less than restful sleep. I hope this feedback motivates the property owner to inject some cash into the updating as I was staying to attend an annual trade show and heard from many other guests similar thoughts and opinions of the hotel. January 12, 2015
Rated 1.0 out of 5.0 by Stay Elsewhere My stay was awful. The main tower part of the hotel looks clean and modern, but the one story part, which is a maize of halls, is old and dirty. It needs to be gutted. January 12, 2015
Rated 2.0 out of 5.0 by Hotel below acceptable standards This property obviously lacks sufficient management attention to maintenance and housekeeping. The bathroom was a wreck and the housekeeping staff failed to clean my room after the first night. (I stayed two nights). Bathroom had a scum buildup in the shower, the curtain rod was busted (pulled out from the wall), and the tempering valve in the shower didn't work. The thermostate in the room's heater wasn't working so it was either running full hot or cold. They did come and reattach the shower curtain rod. It was not really fixed, but I could live with it. January 10, 2015
Rated 2.0 out of 5.0 by Overall Visit Fair The hotel is very dated and the conditions were questionable. Food and service in restaurant and for conference meals were poor. January 10, 2015
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