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Rated 3.3 out of 5 by 197 reviewers.
Rated 1.0 out of 5.0 by Poor quality The hotel looked worn and in need of some updates. The A/C controls in the room did not look like they had been cleaned in a very long time. The knob on the bathroom door did not turn properly from the inside resulting in someone on the outside of the bathroom having to turn the knob. A solo traveler could easily be stuck inside the bathroom! The door to the corridor did not lock when leaving the room.. If the door was opened and then shut again, then the lock would engage. Our bill never arrived before checkout. When we checked out after 7 a.m., I notified the front desk clerk about the problems with the doors, she did not write anything down at that time. July 20, 2014
Rated 5.0 out of 5.0 by A great stay! We were very pleasantly surprised by how wonderful this hotel stay was for us. The hotel is beautiful, the room was very nice, clean and comfortable. We would definitely stay here again. July 18, 2014
Rated 1.0 out of 5.0 Great Hotel, but personal stay was miserable The holiday Inn is located in a decent location near restaurants etc . The room cleanliness and staff were all up to par. However my own personal stay was horrible. I could not sleep a wink (and neither could my pet) due to a crying baby next door. The walls must be paper thin. Also the free wifi is very very slow and spotty at times to the point I had better data speeds from my cellular data plan from my smartphone. The hotel was booked, complaining about moving would have made no differance as I had to leave by 6am. Some things are out of the control of the hotel (which i understand) but I will definitely be more hesitant about staying here again when all i wanted was a nice nap before leaving in the morning. July 16, 2014
Rated 5.0 out of 5.0 by Great staff and room Wonderful service. Gave us a suite and it was what we needed. Staff was very helpful and pleasant. The only draw back was there was no luggage carriers to take our luggage down in the morning at 4am. People had them in their rooms. I would stay here again and would tell others to stay there. Pool was in great shape and with warm water and the floor was not slippery. Had a great stay here. Thank you!!!!!!!!!! July 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed The Grand Montana is a very comfortable hotel and a great sleep over spot when you are traveling July 6, 2014
Rated 1.0 out of 5.0 by Bad experience I stay there two nights 27, 28 June and based on my experience I will be cancelling my reservation there for two rooms on 11 July. When I checked in I never got any recognition and a IHG rewards member. Before always got a neat packet of goodies. Second the grout in the shower had more holes in it that Swiss cheese a good place for bacteria to grow. Third I had another room the second night because my daughter, son in-law and grandson flew in from Atlanta and we got back to the hotel at Seven and the room was still not cleaned. and a crib was not in the room even after I told them they needed a crib in there twice during the day. To top it off our room was never cleaned that day either so for the money I can find better and will appreciate my business. I think I will also cancel my IHG credit card to get a new one form another hotel chain. I also called the hotel and the told me one of the managers will get back to me and never did so that tell me they could care less. So don't waste your money on a place that could care less. July 3, 2014
Rated 2.0 out of 5.0 Needs a good cleaning and better service The value of the room was fair for what I ended up paying. I got compt. one of the nights I stayed. The beds were comfortable and the room was spacious. The room as well as the bathroom needed a good cleaning. I have had better service in other hotel stays even though nobody was rude or disruptive. The staff were not overly friendly though. The food in the breakfast buffet was good with a good selection but we waited for a long time for a table and service which we never ended up getting. If I could make a recommendation. I would staff my hotel better, make sure my cleaning staff were hitting all the major areas and slowing down when they are cleaning. I would also call local authorities when the local high school kids started gathering in my parking lot late at night. It makes the hotel unapproachable when they are listening to loud music and hanging out in the parking lot. July 2, 2014
Rated 5.0 out of 5.0 by Friendly staff and excellent guest room I was greeted with a courteous staff and they promptly attended to my requests. The room was very clean and inviting, my stay was of the utmost comfort. June 30, 2014
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