Rated 3.0 out of 5.0 by ExpressiveTraveler Comfortable room on a spooky hallway.
We have stayed at this hotel occasionally over 30+ years, and knew what to expect. The room interiors have been updated, with comfortable beds, flat-screen TV, curved shower rod, etc. but the hallways remain rather dingy-feeling, mainly due to the dropped ceilings, low light and no natural light. The staff was friendly and helpful. This is important due to the complicated layout of the place. Once you figure out where your room is, you are able to park close to it. The room was quiet, spacious, and comfortable, but it would have been improved by a refrigerator/microwave, and more convenient bedside outlets. It seemed clean,but the bathroom exhibited a few hairs on the floor. The windows open but screens are lacking. There are long uninviting outdoor green spaces between wings, with landscaping minimal and rather unkempt. The parking lots also could use some landscaping. Generally, it seemed overpriced for its condition and amenities compared to newer hotels in the area.
May 13, 2013
Rated 3.0 out of 5.0 by margo80 very nice hotel. not happy with room received with what we thought we reserved
When reserving the room, I wondered if it had a fold out couch. I actually called and asked if it did. The lady on the phone assured me it did. At the time, I wasn't sure if there would be 3 or 5 of us going. Upon arrival of just 3 of us, I found it was only a king size bed with no couch. We did get a roll away, but if we had all come, there would have not been enough room. Also, we came for the soccer tournament which you guys were the host hotel. We asked where the soccer field was, and the lady at the counter didn't even know where it was....ended up like a 1.5 miles away.
Atmosphere was very nice though.
May 10, 2013
Rated 3.0 out of 5.0 by Beth44 Great Service
The checkin service at this hotel was excellent, as was any dealings I had with the guest service. They were always helpful and courteous. The waitresses in the onsite restaurant however, were generally rather dour. They seemed either lazy or not happy with their job. In any case, the service was poor. The food at the restaurant was less than stellar. The only meal our party had there was breakfast (two mornings), and the fruit available was outstanding. However, those items that were supposed to be hot were not just "not hot," but were in fact, cold. Literally, cold and frozen - as in the case of the biscuits.
So, with all this said, I prefer to consider the positives. And that includes the guest services staff.
May 10, 2013
Rated 1.0 out of 5.0 by Mike2669 Worst Holiday Inn I have ever stayed in.
The staff was good and tryed to correct issues . It isn't the staffs fault the hotel is old and in dis repair. The owners of this hotel or its managers need to fix this place or it shouldn't be allowed to carry the Holiday Inn name.
May 7, 2013
Rated 5.0 out of 5.0 by Psvenomrider Awesome Service
I stay at a lot of hotels all over the world ranging from seven stars to no stars. The service at the Grand Montana is outstanding and on the same level as some of the world's finest. Only at the Grand, the people are genuinely friendly and not just doing their job. From the minute we checked in, everyone we encountered was great. While looking for a misplaced tv remote, i looked under the beds and behind the tv. Surprisingly they were as clean as the rest fo the room. The halls and common areas look a little worn but the rooms are well furnished, modern, and very clean. I never fill out surveys and usuaaly just delete the requests but i couldnt let this one go without saying something.
April 27, 2013
Rated 2.0 out of 5.0 not good
the staff was non-attentive and this property is declining. the atmosphere was loud and sleep was nearly impossible. when management was informed, they were not inclined to intervene. overall: this stay was very disappointing.
as a priority club member, i was not treated any different than anyone else. save your money and select a different hotel location!
I DO NOT RECOMMEND!!!
April 25, 2013
Rated 3.0 out of 5.0 by Fredfun Good room long check in
Took long time to check in . Two guests in front of me, one clerk checking all in. Another employee behind desk but did not offer any help
April 25, 2013
Rated 5.0 out of 5.0 by thedriver43 The service received during my dining experence.
I have stayed at this location many times and have always received excellent service. The last stay on April 10 and was teated very well in the dining room as i was informed that the waitress by the name of Jodie was new , but how she greeted and made me feel like she had been there for many years was unreal! She made you feel like you were home dining in your nook or dining room. I was very pleased with the service that i received at this location. I will be back and that you dom the same.
April 16, 2013