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Rated 4.3 out of 5 by 185 reviewers.
Rated 4.0 out of 5.0 by A great staff Our over all stay was excellent. One thing I did not like was a workout room on premises. They do have a tiny room w/3 machines, but invite you to use the gym across the street. Not exactly convenient. July 1, 2014
Rated 2.0 out of 5.0 by Good staff, but problems. 1. There was a charge for breakfast. Most hotels I stay at have some kind of free breakfast. Moreover, this was not disclosed. Needless to say, I only ate breakfast there once. 2. AC died during my stay. Fortunately, it was cool at night, so no problem. Also, the fan was quite loud. 3. Room cleaning took partially used soap and shampoo and did not put new in its place. I had to ask for more. Also, there was no attempt to reduce resource consumption by suggesting guests leave towels on floor to signal they needed to be cleaned. (Or leave them on towel rack if guest did NOT think they needed to be cleaned.) 4 I got the impression the captive audience from VA Tech enabled this Holiday Inn to get away with a lot. 5. One bright spot: the staff was helpful and friendly. July 1, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at the front dest, bar, and at breakfast were outstanding. Very courteous and professional. Thank you very much! June 30, 2014
Rated 2.0 out of 5.0 by unhappy in Blacksburg We made a reservation on 06/27/2014 for a 1st floor room, a queen executive suite. When we arrived at 5:00 pm on Saturday 06/28/2014 we were very upset to learn that the room we reserved was not available. Evidently the housekeeping staff did not clean it. We called the day of arrival to add a room to our reservation for our niece. We to Ryan he assured us everything was a go. Upon arrival everything was not a go and we were told the only room was available was on the 2nd floor. My husband walks with a cane and has a very, very difficult time with stairs. To say that it was inconvenient to have a room on the second floor in a hotel with no elevator is an understatement. So we paid for a room on the 2nd floor because we had somewhere we needed to be and really had no other choice. I worked for Holiday Inn for 12 years. While I understand that mistakes happen our reservation was for room 121. It was noted in your system. The desk clerk even asked if there was a particular reason we had asked for that room. We had made the reservation by phone directly at your location. We spoke t a young man and told him what we needed. He told us that room 121 was the best one for us. We trusted him to know your hotel better than we did. So he noted in your system. We called the day of arrival around 1:00 pm. Ryan again said everything was good and we would be in room 121. This was certainly before housekeeping left for the day. How is it that your executive housekeeper did not check the reservations against her room sheet? When it was discovered by the desk clerk, Marisa?, that room was not clean we were offered the Presidential Suite for the same price, but then it was discovered that room was not clean either. Whether that room was on the 1st or 2nd floor, we have no idea. While the young lady checking us in was very nice, she was at a loss to really do anything accept offer us a room on the second floor stating it was all that was available as the hotel was booked. There was no manager on duty, Saturday evening. When asked the next morning there was still no manager on duty. This guest is completely dissatisfied. Not that it seemed to matter to Kinsey, the young lady at your desk Sunday morning. Another guest overheard the conversation at the desk Sunday morning and volunteered to me that he had a room on the first floor and that he had not checked in until very late Saturday night. He stated he did not request a 1st floor room. He wondered why they did not just give us a room that someone had not checked into yet. We wonder the same thing too. June 30, 2014
Rated 5.0 out of 5.0 by Great location Hotel is very close to Virginia Tech. Front desk staff was very helpful in helping us find points of interest in the area. June 26, 2014
Rated 5.0 out of 5.0 by Comfortable room Everything was nice "except",, they really need to add micro waves to the rooms. Fridge was great, but could have used a micro wave for popcorn! :) June 23, 2014
Rated 2.0 out of 5.0 by Eat breakfast somewhere else The breakfast here is awful. The restaurant never opens on time and the service is horrible. June 23, 2014
Rated 5.0 out of 5.0 by Better than the Hokie Stone building across the road! Greeted by a very efficient staff, checked in quickly and easily found our room. The room was clean and comfortable and featured a sliding glass "back door" that opened up onto a semi-private courtyard - a VERY nice feature. Good central location. Easy to get to campus either driving or on foot. Easy access to the highway. June 22, 2014
Rated 4.0 out of 5.0 by convenient We had a problem opening our door and after several attempts the front desk called maintenance who found the lock to be broken. June 21, 2014
Rated 4.0 out of 5.0 by I stayed at the Holiday Inn Blacksburg VA Overall the stay was comfortable with amenities that was good value for the money. However, there is no way you can satisfy a vegetarian and someone with muscular dystrophy. The staff and the General manager sent different messages to their guests. That GM must be relocated and retrained to show more sensitivity. The shuttle service is inadequate and is parked 90% of the times outside of operation hours. June 18, 2014
Rated 5.0 out of 5.0 by Bed too high/exercise equipment Because I am short, the bed was too high for me to get in easily. Fortunately we had a sturdy suitcase which I used for a step stool! None of the exercise equipment had safety lanyards. June 18, 2014
Rated 5.0 out of 5.0 by excellent service While staying in their establishment for five days and nights I experienced caring and helpful staff. The check in was quick and easy. Parking was never a problem, they had entrances that were convenient. I enjoyed my stay and will be returning. June 17, 2014
Rated 5.0 out of 5.0 by Will come back. Nice hotel with clean, comfortable rooms. Bathroom very clean but tiny. Good breakfast buffet. Friendly staff. June 17, 2014
Rated 5.0 out of 5.0 by Excellent service. The staff were all kind, friendly and helpful. My family and I all had a wonderful time. We visited a local tourist attraction at the recommendation of one of the staff and it made our trip even more fun. I am so thankful for the great staff and facility. You can have a beautiful building but if your staff are rude, condescending, or indifferent to the needs of their guests, it will not be a happy experience for the guests. June 16, 2014
Rated 5.0 out of 5.0 by Will Be Back Again You can't beat the location in Blacksburg. Easy to get to everything I needed. I enjoyed my stay and the staff was very helpful. June 16, 2014
Rated 4.0 out of 5.0 by Nice accommodations, but don't expect anything out of the front desk The accommodations were nice. It was clean and scenic. Very close to VTech. However, the person at the front desk 3 out of the 4 times I went up there was completely unhelpful. She had no idea what was going on at the hotel and looked at me like a deer in headlights whenever I asked any question. People at the front desk should know about the hotel they work at. I also was not recognized as a Platinum Elite member. June 3, 2014
Rated 5.0 out of 5.0 by Better than The Inn at Vtech We walked in from a 6 hr drive and asked for availability. Helen greeted us with a smile and promptly tended to our needs. She gave us a great rate and hooked us up with the breakfast buffet for both mornings we were there. She even showed me a room to assure all my needs we're met, including a microwave, refrigerator, room location and more. We stayed at The Inn at Virginia Tech the third night because we were attending a wedding reception there, and it wasn't even close to being as nice as the Holiday Inn and was more expensive with no fridge, micro, or breakfast included! We were so disappointed and wished we could have cancelled to stay another night at the Holiday Inn. We recommend this hotel for all around great stay! (We did not use the pool, room service, laundry, go to the restaurant or bar) The breakfast buffet was great and included eggs, bacon, sausage, biscuits, gravy, home fries, baked apples, oatmeal, pastries, fruit, juice, coffee, and Belgian waffles you can make yourself! And, we joined the Holiday Inn rewards club (it's free) and it gives you perks like checking out at 2pm instead of the usual 11, and a free night stay after you stay for a certain amount of stays. June 2, 2014
Rated 4.0 out of 5.0 by Just off the campus of Virginia Tech Found the location to be very close to the main highway. Front desk service was highlight of stay, although the cold beer and quick service on our evening meal weren't too far off. Great breakfast provided gratis by front desk, but A/C in room turned itself off after several hours of not being used. Both wife and myself sleep best in cooler temps and we were awakened by the rising temperature in the room about 2:00 AM. I reset the A/C once again, and it operated well throughout balance of evening. June 2, 2014
Rated 5.0 out of 5.0 by great service and good price The front desk staff is very friendly and helpful. The price is reasonable, and the bed is very comfortable. June 1, 2014
Rated 1.0 out of 5.0 by cleaniliness needs improvement I had been staying there for years. Used to be very clean. But over graduation weekend was the worst ever. And one had to commit to three nights. I let them know I would be arriving late which gave plenty of time for room and bath to be cleaned. Nothing was dusted of vacuumed. The beds were made. The next day I spoke to a maid who said she had a lot to do. Our beds were not even made that day. The following day, diff maid. She vacuumed, but still no dusting, etc.. All the front desk said was that they were sorry. I am very unhappy. May 21, 2014
Rated 5.0 out of 5.0 by VT Classic Our stays over the years have been great! Love the location and how friendly the staff has been to us! Our rooms have been clean and neat as well! Thank you for such excellent service over the years ! May 21, 2014
Rated 5.0 out of 5.0 by Nice room, great location I was in Blacksburg for a conference at Virginia Tech. This hotel is right across the street from the convention center next to the campus and there is also a mall and several restaurants nearby, not including the restaurant and bar in the hotel. The beds were very comfortable, the room was spacious and had very nice furnishings, including a large HDTV with dozens of channels. I rode the bus from the airport and got dropped off on the VT campus. The friendly staff sent a shuttle to pick me up after a brief phone call and allowed me to check in early, which was greatly appreciated after 12 hrs of traveling. This is one of the nicest Holiday Inns I have ever stayed at and the staff is top notch. May 19, 2014
Rated 5.0 out of 5.0 by Great place to meet with friends I reserved a suite and had an evening with friends relaxing in the Babcock Suite. The suite was awesome. How cool that there was a full size refrigerator, a sink, counters, and microwave. The living room was cozy, with windows overlooking the pool. The bedroom was huge with a king size - very comfortable bed, not to mention, the huge shower. I felt so pampered. The staff checking me in was great. Melissa worked with me to have an earlier check in, which I really appreciated and the lady she was training was just as helpful. I will totally stay there again. May 5, 2014
Rated 3.0 out of 5.0 by Good location but issues with services Stayed the weekend of April 12th. Great location right in front of Virginia Tech. Good room. Front desk staff service was superb. Wireless connection is very slow, which can be solved by using LAN; there was no cable available in the room, but was provided by the front desk. Breakfast was disappointing. The first morning the restaurant ran out of milk at the buffet. The second morning morning there was no buffet; waiting time to be seated was 20 minutes; order came after another 20 minutes; the restaurant ran out of orange juice. The hotel is fine, but it had issues with things that you take for granted. April 30, 2014
Rated 4.0 out of 5.0 by Always a good place to stay in Blacksburg My family and I have stayed at this hotel numerous times while visiting our son at VTech. It's reasonably priced, in a great location with easy access to campus and a few decent eating places, quiet, and I always feel safe, even when travelling alone. The staff at the front desk have always been friendly and the hotel is kept very clean. The only reason I did not give this hotel 5 stars is that the pillows are too thick for my preference - even though there are plenty of them. Would not hesitate to stay here again. April 22, 2014
Rated 3.0 out of 5.0 by Average hotel, great location The staff was super friendly at check in and throughout our stay. When we arrived in our room, we were greeted by several stinkbugs. I just grabbed them and discarded them, but was surprised to see so many (alive and dead). The room otherwise was clean, but the upholstery is in need of an update. The bathroom vanity was nicked in several spots and in need of some TLC. We stayed for two nights. Upon returning to the room the second day (at 2:30)...I was surprised to see that housekeeping still had not cleaned our room. I was looking forward to a shower and resting and had to go hunt down housekeeping for a clean towel and toiletries. I felt that it was very late in the day to not have our room cleaned. I found the maid and took the towels and toiletries. I never had her come to the room to clean, I just made the bed and cleaned up the room myself. She offered, but at that point I wanted to shower and rest. The location cannot be beat. With a little updating and TLC, the hotel would be great! April 9, 2014
Rated 5.0 out of 5.0 by Comfy, Great Stay I stayed in a suite at this hotel and it was one of the best hotel stays I have had in a long time. It was quiet and clean. The bed was comfy. I will be returning again. I highly recommend their suites - totally worth it! April 8, 2014
Rated 3.0 out of 5.0 by Surprises We have stayed at this Express once before and enjoyed it a lot. However, this time there were a few surprises: 1. In our room, there were only huge, fat pillows and I needed a flat pillow. I woke up with a kink in my neck. 2. The mattress was way too soft and I woke up with a sore back. 3. At 7:30 am, the front desk was actually out of coffee and, apparently with no desire to refill, told me to go to the restaurant to get a cup. 4. At midnight, 15 minutes of firework went off across the street at V Tech for no reason that I could think of, waking us up to what sounded like gunshots--not a sound I wanted to hear, considering it was Blacksburg and Virginia Tech. Who has thousands of dollars to waste like that, and scare and wake up people in the process? April 3, 2014
Rated 5.0 out of 5.0 by 2 for 2 This was my second time staying at the Holiday Inn - University. Both times, I utilized their services for major events in my life. The first was my wedding and the second was for a conference. BOTH times they exceeded my expectations. Kudos to the entire staff! I can't wait for the third major life event! March 7, 2014
Rated 5.0 out of 5.0 by Mid-Atlantic University IIE Conference It was great to be able to book a room at such short notice for the IIE conference and it was ready for me by the time I got there. The concierge was really helpful in providing scanning services so that I could get my work done that Friday. March 4, 2014
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