Rated 3.9 out of 5 by 378
Rated 5.0 out of 5.0 by Stella.00 Excellent service and quite room.
Although near the highway, the actual hotel is in a wooded area. Since the property is large there are many rooms, which means guests are spaced out and there is some peace and quite.
July 23, 2015
Rated 3.0 out of 5.0 by Laxmom413 Avoid the Lounge
Our room was filthy, the bathroom was even worse, there were puddles of water near the front desk and snack station that were never cleaned up or CAUTION signs put out to warn the guests. The bartender in the lounge was extremely inappropriate discussing her personal life and how poor she was and when the guests were waiting for drinks she informed them that she was "peeing" or that she was out back eating because she was hungry. If that was the case and the hotel was aware that there was going to be an event that weekend and there would be a full house at the hotel then there should have been adequate staff on to relieve her to eat and use the restroom. They were very understaffed and the waitresses were very overwhelmed.
July 22, 2015
Rated 3.0 out of 5.0 by Grammypam Rewards Club Members Disappointed
We were excited to be able to use our IHG Rewards points for our stay, but were disappointed to learn that they did not include breakfast. We were also disappointed in our room location. It would seem that good customers would be rewarded with a decent room location when using points. Our room was directly across from the vending machine/ice maker. We were awakened at 6am by someone filling what must have been a cooler with ice....the noise went on forever! We were also next to a noisy Exit stairway.
Other complaints include a very noisy air conditioning unit (blower) that made sleep difficult and a check-in staff that was efficient but unfriendly.
We have stayed at many Holiday Inns and have almost always been very satisfied with our accommodations and experience, but we were not impressed with this one and would not recommend it to others. We would suggest that they treat their Rewards Club Members better.
July 21, 2015
Rated 3.0 out of 5.0 by Mikey70 Comfortable bad. Out dated room.
The room needs updating. The staff needs to clean and replenish towels more attentively.
July 20, 2015
Rated 4.0 out of 5.0 by travel425 comfort in nice setting
Pleasant setting, friendly staff at check-in, very comfortable room. I would definitely return if I had business in the area.
July 19, 2015
Rated 3.0 out of 5.0 by MomWithTeenageGirls Guest rooms could use some updating.
This hotel was very easy to find. I enjoyed the ability to take a nice walk via a path to the neighboring Cisco campus. Rooms on the back side of the hotel look out onto a grassy area with woods behind, which was nice. Our room, however, was poolside, so we didn't have any natural light. Our room veranda opened to the pool. This is very convenient for watching your kids swim in the pool if your room is on the first level. Our room was not, so we had to try to find space to watch them in the pool with very limited options since all the 1st level rooms open out onto the pool area. There was a large boys lacrosse team staying there, so all the parents had the same idea to sit outside the pool area with dinner/drinks/etc but there weren't enough seats/table space to do so. The onsite restaurant/bar was convenient, but Holiday hours meant limited service, even for in-room service, which closed at 10pm just like the restaurant (what's the point then?). The bathroom in our adjoining room was quite outdated and the toilet and tub fixtures were not clean. No full length mirror due to broken closet door (which doubles as a mirror). Beds in the double room seemed tiny, but for adjoining rooms could only get double bedded rooms, which isn't great for families.
July 9, 2015
Rated 5.0 out of 5.0 by rocket49 Comfortable bed and great service.
Combined business trip with weekend getaway. Wife's first visit to property - loved it.
July 6, 2015
Rated 5.0 out of 5.0 by janmagic great pool and room
great pool and room balcony
the pool was a good tempure was great the room was clean and the room balcony was great.
July 4, 2015