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Rated 4.0 out of 5 by 165 reviewers.
Rated 5.0 out of 5.0 Mini Vacation Spot Went there for my sister's wedding. It was like an outdoor wedding only all inside in November. Palm trees everywhere - rooms had their own patio where I sat out and felt like I was on vacation. Beds were so comfortable! Wedding was TOP NOTCH....This is NOT a typical Holiday Inn but a great resort at a great price. November 21, 2013
Rated 5.0 out of 5.0 by Great place Fantastic time - would recommend to everyone planning a wedding November 21, 2013
Rated 4.0 out of 5.0 by Good Front Desk service Front desk people seem to be on the ball even when they had problems with their system freezing. Only unfortunate part was the pool was not heated and was a bit on the cold side for the kids to enjoy. But their event rooms are large and well maintained. November 19, 2013
Rated 1.0 out of 5.0 by Business1 Arrived at midnight, keys didn't work! Room was on other side of property. TV didn't work, property is old and not a good representation of standard holiday inn's. No wake up call, big chips missing in tub, bed wasn't comfortable. November 17, 2013
Rated 5.0 out of 5.0 by nice place to stay and great resting very nice and quiet and rood are great just wish they had smoking room it cool to go outside November 16, 2013
Rated 5.0 out of 5.0 by service was great this hotel is great even thought they don't have smoking room they have balconey you can smoke at out side and the bar is nice to with a great breadfast the best I seen and ate. November 2, 2013
Rated 4.0 out of 5.0 by Comfortable bed, quiet room There were multiple wedding receptions during our stay and the first room we were given was right over and looking out upon the reception area which would have made sleep impossible! Fortunately we were able to switch to a quieter room where we could not hear the loud music. Just be aware that you need to request a room that will be away from the noise of a reception if you want to sleep!!! October 30, 2013
Rated 5.0 out of 5.0 by Day away from stress We recently had the opportunity to combine work and a get away at the Holiday Inn in Boxborough. My husband had training that was held in one of the meeting rooms-we went a day early to enjoy the pool. The staff was very accomodating and gave us a late check-out as the training ended at 4pm. We had a wonderful time and look forward to staying there again in the near future. October 30, 2013
Rated 4.0 out of 5.0 by Beautiful wedding space, everything else lacking I was in a wedding at the Holiday Inn Boxborough. The event space is absolutely gorgeous! Beautiful indoor gazebo with dance floor and archways. Table settings were very nice and elegant. The bride had some issues with the hotel leading up to her wedding though, and dealt with three different wedding coordinators in a year and a half. She was promised she could expand her block of rooms if she needed to, but then had a hard time doing so. The rehearsal was a little hectic and the staff that oversaw it were not very friendly, one woman was actually rude when the bride wanted to do something a little differently. The concierge staff were not nice or accomodating. The honeymoon suite was stuffy and hot, and despite having the temperature setting to cool and the fan on high, the room temperature did not improve. Over two nights I slept and spent time in two different rooms - the honeymoon suite and then a king room. I saw peeling wallpaper in both and overall the appearance was kind of dingy and old. The hotel restaurant service was atrocious. It took us 45 minutes to get our breakfast order, and there were 4 of us, all of whom ate your basic eggs and toast. The food was gross when it finally came. The event staff were rude to guests during the wedding, and cleared the favors before the wedding was over. A server asked the bride's grandmother who had placed a glass on a table she had already cleared - while the reception was still going on! The bride had to go and ask for the night manager to retrieve the favors from the back so they could be distributed to guests. Overall, they have a beautiful event space and it's clear that's where they have put their focus. The rooms are sub-par and the service was worse. October 30, 2013
Rated 2.0 out of 5.0 by Not an easy place to get to rooms I was told I would get an upgraded room and was sent up stairs via elevator only to find I had walk about a quarter mile walk all around the building to get to my room instead of being directed to a back parking lot. Also sent on a wild goose chase to find a pharmacy which I didnt find. Resturant food was good but service is slow. October 28, 2013
Rated 5.0 out of 5.0 We came back We have been to this Holiday Inn twice and have had a very comfortable stay each time. The staff is especially friendly and helpful. The bed is comfortable and the room is clean. October 27, 2013
Rated 4.0 out of 5.0 by Pleasantly surprised We hadn't stayed at a Holiday Inn for years, and we could not have been more pleasantly surprised! Our kids had a blast swimming in the indoor pool and ordering room service, while my husband and I appreciated the spacious room and cleanliness of the hotel. I was hesitant before making the booking, but we'd stay here again without a doubt! October 23, 2013
Rated 5.0 out of 5.0 by Outstanding Weekend Great facility with a perfect location. Hotel was central for all of our guests to be able to attend a great wedding. Everyone had great things to say about the hotel and staff. Amanda and Anwar were especially helpful in coordinating and servicing my son's wedding. The General Manager even showed up on a Saturday night to make sure everything was to our expectations. The hotel and staff exceeded all of our expectations, thank you for everything. October 18, 2013
Rated 5.0 out of 5.0 by Wicked good teriyaki steak tips & Guinness on tap in the pub I've been staying at this location for years while attending vintage fishing tackle shows ... the experience has always been a good one ... the people at the front desk are very helpful and accommodating ... the location makes for easy on & off from Rte 495 October 15, 2013
Rated 5.0 out of 5.0 by Great place to stay I had to travel for work and stayed at the Holiday Inn. Everything was great. Rooms were clean,staff eager to help and the food in the restraunt was verry good at a reasonable price. Will definitley stay again October 14, 2013
Rated 5.0 out of 5.0 by If only there were an elevator to carry my heavy suitcases upto 2nd floor. Good place to stay with your car, if you are visiting nearby area. October 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed and QUIET Have never stayed in a quieter motel. Normally I turn the fan on just for some white noise, but it was not necessary here. October 7, 2013
Rated 3.0 out of 5.0 by Water leak problem Unfortunately the air conditioning system in the ceiling seemed to be leaking (our surmise). We discovered this leak the next morning when my wife noticed that clothes in her suitcase were wet. On closer examination we identified the water leak originating from the ceiling. We reported the problem to the front desk before departing but it was an unhappy circumstance. October 1, 2013
Rated 2.0 out of 5.0 by room charge I was disappointed that I did not receive the discount provided the participants of the Antiquarian book and Paper show. I had tried to reach the appropriate office when I wanted to book my room at the Boxborough Holiday Inn, but was unsuccessful. I spoke to the registration office, but she was unable to reach to appropriate office to get me the special room rate. When I arrived at the hotel on Friday evening, I again tried to get the special rate, but the clerk informed me that the office was closed until Monday. I am a Priority Club member and have been staying at Holiday Inns for over 25 years, and am very disappointed about this treatment. October 1, 2013
Rated 4.0 out of 5.0 by Mother of the Bride My daughter was married at the Holiday Inn recently. Overall they did a really nice job and we were very happy...I would recommend it, but the bridal suite had air conditioning issues and was too contrast, my room was like an iceberg when we arrived. We adjusted the temperature, but the cleaning staff obviously does not pay attention to how people leave the rooms. The bridal suites should be a priority...lots of people in and out and wedding gowns are big and need a cool room. There were many staff members that went above and beyond...and we had a "wonderful" time. I would recommend booking a wedding at this facility...just tell them to check the rooms for comfort. September 24, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great food, terrific room service Love the property - great for walking and enjoying the woods. People were super nice, room service was a great surprise. Had a terrific stay! September 20, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, quiet, relaxing, & great service I had a great nights sleep in a clean, comfortable bed after a nice , warm shower with plenty of water pressure. It was a big room, clean, cozy. The food we had during the day at our show was yummy, reasonably priced. Overall...a really great stay! At a great price! Thank you. September 19, 2013
Rated 5.0 out of 5.0 by Excellent Service Once Again We would like to say thank you to the entire staff at the Holiday Inn Boxboro. We again spent our anniversary there as we have been for the past few years, and it was excellent. We would again like to say a personal thank you to your wonderful restaurant staff, Kerianne, Dawn, Lauren, and of course Andrew. They were all fantastic and very helpful. Please share this with them as they do an excellent job running your bar and restaurant and should be commended for outstanding work! We got home and already made our next reservations for November. Please keep up the great work! Sincerely, DKA September 18, 2013
Rated 3.0 out of 5.0 by Do not disturb On the morning we were checking out (before 11, check out time) the housekeeper banged on our door at 8:30 am and again just before 10 am. We had not put the "Do Not Disturb" sign on our door as we were up and getting ready to leave. I don't think housekeeping should be looking to clean a room before checkout time. It seems intrusive. We ran into the manager and told him about it and he was appropriately apologetic. August 29, 2013
Rated 2.0 out of 5.0 by hotel was not accommodating at all !!!!!! I booked this room back in Jan. 2013 and asked to have a cot if available. I was told no problem....Weeks before our check in date I called and asked for a refrig -- again no problem-- I called 2 days before check in and asked for a microwave--no problem.. Well when we arrived -- Guess what------ no cot, no refrig, no microwave... they could not help us..... poor service and the people at the desk Mark-and Julie should never be the ones guest meet when they first walk in ... very , very, lousy personalities for the first people you meet... maybe they missed their class on HOW TO TREAT YOUR VISITORS !!!!!!! This really was not the hotels fault but my son left a package on the table by the pool where my family and I were sitting all weekend and low and behold when we came back it was gone. My friend found the bag and tags outside by her car. I guess it was not the hotels fault there are awful people in this world. August 28, 2013
Rated 1.0 out of 5.0 Wasn't A Pleasant Experience I called to make my reservation and specially ordered a king bed because I was traveling with my 2 year old daughter and needed the bigger bed so she wouldn't fall off. After lugging all my stuff to my room it had two fulls I had to call down and sit in the hall way till the switched my room and brought me the new keys took 20 min. after getting into my new room I needed to order room service but the phone in the room would not work I had to call the hotel with my cell phone and they got maintence to my room after another 20 min he couldn't fix it and so I had to use my cell phone to call the hotel and be forwarded to the restaurant to order dinner. I then paid 6.95 for a pizza for my daughter and it was nothing more then elios frozen pizza which cost 2.99 for a box of thirty, a little over priced id say. I have always had great experience at holiday inns but this one was not a good one : ( August 28, 2013
Rated 3.0 out of 5.0 by horrible start to wedding weekend I made reservations at this hotel for the proximity of the site of my son's wedding. My husband is a platinum elite member of the hotel, and is entitled to early check in, but not at this hotel. The very unfriendly man at the front desk informed me that check in was at 3:00pm. My husband had already talked to someone earlier in the week, to confirm early check in, but the gentleman didn't seem to care. We had also asked for a 2 room suite, but wasn't available because the person staying in the room wanted an extended checkout! When I asked why they were granted to extended checkout, I was informed it is against the law to say no. How about changing them to another room so the room would be ready for the other confirmed guest. The manager finally let us have a deck room, which did turn out for the best. The one good thing that happened at this hotel. I think the hotel itself had a stuffy smell to the rooms and courtyard area and the room I finally got was awful. The lighting was horrible, and the bathroom had no fan. Overall, my experience there was not very relaxing. I would never stay there again. Most of the staff there seemed as if they did not like their jobs. My husband is giving up his loyalty to Holiday Inn, and switching to another hotel that will treat him better. August 27, 2013
Rated 5.0 out of 5.0 by Great service The rooms were very clean and the staff was excellent. Would recommend this hotel to anyone doing business in the area, August 21, 2013
Rated 3.0 out of 5.0 by Generally ok but, watch out. Overall not bad. Prepaid for rooms ahead of time(2 nights). Upon check-in had hotel complete final charge for a third night. However, the hotel then went and put pending charge for that one night which was additional to the actual charge. Then put another pending hold for all three nights and then some. In total the hotel not only charged my card the three nights then put additional pending hold for three more nights plus. This created a problem with my card that I could not pay for breakfast the morning I was checking out for the hotel had used up all available credit. Then to add insult to injury, was told there was no one there that Sunday to clear up the mess and I just had to wait for Monday. All available emergency credit was gone. After Sunday the account manager offered no compensation for the staff screw up that put me in a financial bind for the excessive pending charges. TG no only problem came up that would have needed additional funds. August 21, 2013
Rated 4.0 out of 5.0 by A pleasant place tucked away in the Massachussetts countryside This hotel has a very attractive central courtyard with a pool which is directly accessible from some suites. It is not too far from Concord, which was the real destination of our travels, but where it is hard to find inexpensive accomodations. August 21, 2013
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