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Rated 3.9 out of 5 by 341 reviewers.
Rated 3.0 out of 5.0 by Recommend with reservations This was my second time staying that this hotel. Both times have been for vacation. The location is great (right across the street from the St Pauls stop of the T), and is walkable to some very good restaurants. Not having a fridge in the room is a drawback, but we actually were able to get one this time. That was wonderful!! Having stayed in both the Tower and the regular part of the hotel, I prefer the Tower, it is a bit quieter, rooms a little nicer, wireless seemed to work better, and the possibly of an exterior window is a bonus (had that the first visit). If you do not have an exterior window, the rooms can be quite dark. My only complaint is that our AC was not working. We were there for 4 nights, we only had working AC for 1. Normally this may not be a big deal, but it was in the middle of a heatwave (about 100 degrees with heat index) and the room did not have an exterior window. Our first room was consistently around 80-85 degrees, too warm and stuffy to sleep comfortably. Once we brought it to the staffs attention they were all over it. When they could not resolve the issue, we were moved to a new room. The working AC was glorious, for the 1 night it lasted. On our last night the AC unit completely died in the new room. Again, once we alerted the staff, they addressed the issue. The AC was reset, but only worked for about 1 hour. We ended up having a fan brought to our room to get us through the night. We really like this location. The staff was lovely to work with. The non-working AC was our only complaint about our whole trip, unfortunately it was a huge pain. July 7, 2014
Rated 2.0 out of 5.0 Poor quality and overpriced Room furniture needed an update. Bathroom not clean. Advertized free WiFi did not reach our room. July 3, 2014
Rated 3.0 out of 5.0 by Comfortable good service Good luck good service, Good condition, good service, very nice, a bit expensive, and ends with very little food and transportation services July 1, 2014
Rated 5.0 out of 5.0 by A comfortable, safe place to relax your night away. A very pleasant stay with my family during my wife's surgery. Was able to check in a bit early which helped me cope with an overly tired seven year old Granddaughter. Rooms were clean and comfortable. The staff was very helpful and the food was excellent. During our down time we were able to enjoy the pool and relax. The neighborhood in which the hotel is located is a wonderful place for a family walk. Places to shop and stop for a coffee. I couldn't of asked for more. June 29, 2014
Rated 5.0 out of 5.0 by Excellent service in an otherwise good hotel Excellent service, better than average Holiday Inn but not excellent. The location is good with many fine restaurants within a mile. June 28, 2014
Rated 3.0 out of 5.0 by They didn't hold our room for late arrival We had made a reservations 3-4 months earlier for a 3-night stay. We were arriving at 1:00 a.m. and we called early in the day to request that they hold our room for late arrival; we were assured that was no problem. We indeed walked into the lobby at 1:00 a.m. The look on the front desk clerk's face said it all; they had booked our room, and had none others available. We were a weary family of 4 with no place to lay our heads. The front desk person called his supervisor and then started calling other hotels (12 or so) and was getting nowhere. Then my husband got on his smart phone and started calling. He found a hotel almost immediately in Boston's Wharf area. Finally by 2:00 a.m. we had a place to stay. Holiday Inn Brookline did pay for our first night at the other hotel, and after several calls to them they next day, they found room for our 2nd and 3rd nights at their Brookline facility. They also threw in free breakfast and parking, and delivered a fruit and cheese tray to our room. So, it was a bumpy start but we were satisfied with the corrections they made. June 28, 2014
Rated 4.0 out of 5.0 by Great location and otherwise adequate for our needs We were in town for a family/friend celebration and this hotel definitely met our needs. It was not the fanciest or nicest hotel we have ever visited, but it worked well for us. My biggest complaint was the bathroom, which was tiny and in somewhat poor shape. The toilet almost completely blocked access to the stall shower, the door did not close easily and the towel rack seemed to be coming out of the wall. We did eat breakfast in the restaurant (which was fine) and used the pool and hot tub. For a family traveling for an event or on a budget, I think this is a very good option. If you want luxury or pampering, go somewhere else and be prepared to spend more money. June 27, 2014
Rated 2.0 out of 5.0 by Good location, subpar everything else A discounted room block rate made the mediocre room bearable. It was by no means great quality but it was clean enough. I worked with them for my wedding room block and encountered several issues from mistakes in our contract to a confusing process for people wanting to stay more than one night. I arrived with my dress and tons of bags and nobody offered any help until I was already done. The most shocking was when two bridesmaids who were busy running between rooms couldn't remember their own room number and went to the front desk to find out. The front desk could not tell them what room they were in! Even though they had checked in, handed over a credit card and license, been issued room keys, and registered a car for parking. Ultimately I fixed the problem myself by finding their room key slip with the number written on it in my own room. The breakfast was fine and the staff there were fine. The front desk staff and event staff are definitely subpar. The redeeming quality is the location and lower room rate than most other downtown hotels. June 26, 2014
Rated 5.0 out of 5.0 by Medical Stay Very accommodating. Clean and comfortable. Shuttle to hospital extremely helpful. Would recommend highly. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable stay and attentive staff The hotel is an excellent value for the accomodations offered. The staff is extremely attentive and accommodating and the service is excellent. I would not hesitate to stay at this hotel again in the future. June 21, 2014
Rated 5.0 out of 5.0 by convenient location and comfortable bed It was very easy to catch the subway to site see from this location and it is in a safe and quiet location. June 20, 2014
Rated 3.0 out of 5.0 by Overall decent, room had odor Overall it was a decent room but for the price I would have expected it to be better. I was suppose to have a room on the 2nd fl. but was given a 1st fl room (it seemed that they had lots of rooms that were not ready) which I was okay with. However, the room had a smell (kinda like a rotten egg) that I tolerated b/c my stay was short. In general the room was nicely updated and furnished but I cleanliness is suspect... The toilet had one of those public handles that you step on to flush (and not in a good way). it also had a shower only basin that wasn't level so my shower gel wouldn't sit on the shelf w/out sliding off and it was impossible to shower without wetting up the entire bathroom floor. All in all it was just OK. I probably wouldn't choose it again if I was in the area, for the price there seemed to be many other options in the area (I'd take my chances somewhere else). June 16, 2014
Rated 5.0 out of 5.0 by Decent stay As we approached the desk with four people behind it we were not greeted which seemed sad. The housekeeping staff was very friendly and helpful. Room, for the price, was decent but not outstanding. I booked a tower executive which did not seem more spacious than an average hotel room. The chair and footstool were badly worn. There are some grout issues in the bathroom but overall the room was very clean and basically comfortable. Sometimes it is all about location, location, location and this hotel fit the bill. June 15, 2014
Rated 5.0 out of 5.0 Best staff at any hotel The staff employees at this hotel were fantastic. Everyone was attentive, helpful, and service oriented. They made pleasant conversation, asked how they could be of service and made sure I had everything I needed. I was very impressed. June 13, 2014
Rated 5.0 out of 5.0 by Genuine Courtesy of the staff I was coming to a conference in Boston and had a room at a nearby B&B and it was a DIVE! So moving to the Brookline Holiday Inn was HEAVENLY! The front desk staff person allowed me to check in early (with a genuine smile!) since there was an available room which allowed me to enjoy the city with my husband and be completely settled after the fiasco at the local inn. Then, there was a tiny glitch with our air conditioning and within 5 min of calling the front desk, the engineer was at our door! Woo hoo for service! When I asked the hostess from the restaurant where the restroom was, she actually WALKED me to the restroom! with a SMILE! So gracious! When I asked to extend my check out time because I was running late, the front desk was so cheerful and kind about it. Then, when I came in to the desk, she recognized me and said, "Oh, I'm glad that worked out for you!" (again with a smile) That genuine smile is worth so much to me. It's almost like they WANT to make sure that I enjoy my stay. I am telling all my friends and would come back in a heart beat. June 13, 2014
Rated 4.0 out of 5.0 by good location for dana farber patients i stay here twice a year for my semi-annual visit to dana faber cancer institute. there is a free shuttle to hospital from hotel. the rooms are adequate, nothing fancy. the restaurant is open for breakfast with a decent buffet or menu items. the lounge is open in the evenings for drinks or dinner. the hotel is located near many neighborhood shops and restaurants in the brookline neighborhood, all within a short walk. the airport is seven miles away, about a $30.00 cab ride. June 10, 2014
Rated 4.0 out of 5.0 by Potential to improve The staff were the best thing, shuttle service to Harvard medical school and the nearby hospitals was an asset. Menu variety and food options were limited. Room's furniture is run down and A/C is old and buzzing with little air in the room. June 8, 2014
Rated 2.0 out of 5.0 by Comfortable bed and nice area This hotel is usually very nice. The only bad experience was my last visit and it was mainly the hotel staff that were rude and not welcoming at all! May 30, 2014
Rated 5.0 out of 5.0 by great location -good stay Excellent location to Boston. Green line subway is 5 minutes away from Boston. Comfortable rooms and good food..especially the all you can eat Sunday breakfast buffet! Glen the General Manager was visible, active and making sure all guests were well taken care of. Would definitely return! May 28, 2014
Rated 4.0 out of 5.0 by Cleaning Solution First room had a sliding door to outside that would not lock. Both first and second room had an excess of cleaning solution odor May 17, 2014
Rated 5.0 out of 5.0 by Great front desk staff Exellent food service I would highly recommend this hotel . We had a wonderful stay! May 14, 2014
Rated 3.0 out of 5.0 by Convenient value My business was in the financial district and my child was at Boston Univ. The Green Line's Kent Street stop is right outside the hotel and BU's West Campus is walking distance. So that's the convenience factor. The value was that the rate is relatively low for Boston (of course, the hotel is in Brookline!). The real problems are the parking garage is sketchy (tho I felt safe enough as I tried to find my way from the garage into the hotel at night). Also, the rooms need a SERIOUS refresh or at least a deep cleaning. The dust in the corners was thick. The bathroom was clean enough but also needed a fresh finish and fixtures. May 13, 2014
Rated 3.0 out of 5.0 by Good Location, Nice Facility, Spotty Service This motel was ideally located for visiting our daughter in the Brigham and Women's Hospital. Free hourly shuttle is available to and from the hospital complex on weekdays. The motel pays for taxi service on weekends. Our only complaint about the facility was that the very low toilet made it hard to for us to get our old bones off it. We ate one late supper in the dining room and were served very decent BLTs by an attentive dining host. We left a Nook recharge cord in our room when we left. It was found and promptly returned when we inquired about it. Services were decidedly spotty. We left one wakeup call. It was not delivered the next morning. It took four phone calls to get a shower chair. What was initially delivered was a package of bath soaps. "I thought you asked for bath gel, not a shower chair," said the bellman. May 12, 2014
Rated 3.0 out of 5.0 by Nice Surrounding The A/C wasn't turned on yet so it made it very difficult to sleep comfortably at night during our stay with it being 76 degrees in the room with no fan. The pool water was slightly colder than expected while the hot tub was extremely hot with strong chemicals that made breathing difficult. May 12, 2014
Rated 3.0 out of 5.0 by Good by expensive I travel to Boston a lot and use many hotels in the area. This hotel is average for a Holiday Inn...meaning it is a nice place. However, unlike most Holiday Inn's it is a little over priced (room rate) and they charge a lot for parking ($30.00 a night). The food is good, especially their breakfast, but here too a little over priced. It is in the center of Boston which makes in convenient and I am sure justifies to them the over pricing of services, but if you can drive a little or take the T... there are many more affordable hotels in the greater Boston area that include a free breakfast and free parking... which for two people saves an additional $60.00 a day. May 7, 2014
Rated 5.0 out of 5.0 by Location, location, location This Holiday Inn is conveniently located steps from the Green Line...literally just across the street. The area has great walk ability to bars, restaurants, nail salons, drug stores, Whole Foods and Trader Joes! Very quiet and rooms were quite nice. We had a temperature problem, but the manager, Glen, saw to it that we were moved to another room due to the malfunction and even sent up a fruit/cheese/cracker plate for our troubles. Our daughter lives in the Boston area so we visit often. Holiday Inn Brookline will DEFINATELY see us again! May 7, 2014
Rated 5.0 out of 5.0 by Hoping no one reads this review! My best kept secret I am hoping no one reads this review because I do not want to have ANY difficulty booking a reservation in the future. I booked this hotel for my teenage son and me to stay in Boston while visiting colleges and universities. It was PERFECT! I great location across from the green C transit stop which got us to the Quincy Market with great ease. We walked to Fenway ( but easily could have taking the T) as well as Northeastern. A short drive to Boston College but we also could have taken the other branch of the green line and been there quickly. Nice shopping area ( with a Trader Joe's), Panera's, boutiques all within a five minute walk. Felt very safe. You have to pay for parking but you have to pay most places in Boston. Staff was exceptionally helpful and friendly. Building is older but clean well furnished and well cared for. The buidling fits into the neighborhood well. We did not eat at the hotel but it was a pleasant area and the breakfast buffet looked awesome. During the time we were there, they were having trouble with the key system. The staff bent over backwards to insure that it did not interfere with our safety or stay. April 29, 2014
Rated 5.0 out of 5.0 by Wonderful Trip We have stayed here before and enjoyed it so we booked here again. This trip exceeded the first. The staff was exceptional. From the moment we walked in. The Front Desk staff was friendly and professional, even graciously changing our room. The lounge staff greeted us every time we came through. The Housekeeping staff went above and beyond accommodating and working around our strange running schedule. We will stay here every time we come to Boston. April 28, 2014
Rated 4.0 out of 5.0 by Viaje de Placer La pasamos de maravilla. Fue un viaje para compartir tiempo con mis hijas y fue excelente. April 22, 2014
Rated 4.0 out of 5.0 by conveniently located for hospital visits the hotel is a little dated but very comfortable. The staff was supportive and best of all was the free shuttle to the hospital.and directly across the street from the T for transportation back to town. I would definitely stay there again for hospital visits. April 12, 2014
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