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Rated 3.8 out of 5 by 260 reviewers.
Rated 5.0 out of 5.0 Convenient, great service and comfortable As I was visiting my son who is a student at BC, the hotel is very conveniently placed on the Cleveland Circle T line giving easy access downtown as well as out to BC The hotel staff were very kind and helpful. The room very comfortable and breakfast outstanding. I highly recommend this Holiday Inn September 29, 2013
Rated 5.0 out of 5.0 by Nice hotel. We have stayed here many many times over the years because it is near our son and his family. The hotel has dramatically improved recently. We had good service, a nice room, and good employees. Nice breakfast, quiet room, everything clean. They forgot to replace our towels on the last night, but that is the only error. Pretty good for a multi-night stay! I think that their prices are too high, but I say the same thing in New York. It seems like they really gouged me for the Friday night part of my stay. September 27, 2013
Rated 3.0 out of 5.0 by Very helpful staff, comfortable rooms, except for the very noisy air conditioning system Stayed here for five weeks due to medical reasons, food at breakfast is lack of variety but dinner is good, very clean rooms, but the air system is too noisy. The lower part of the property is out dated and looks depressing without windows looking outside. Front desk staff Johnny ,Jessie,Hector, sandie are all helpful and kind. shutte drivers Pagan and Tom are most thoughtful and kind! Darlene is nice too, we know them like family after such a long stay! September 25, 2013
Rated 5.0 out of 5.0 by Room nice and great service Our room was very nice with plenty of room. The room was very quite with very little outside noise. I would stay here again. September 25, 2013
Rated 5.0 out of 5.0 by My stressful time made easier... My husband was in Brigham & Women's for emergency surgery and I needed/wanted to spend mega time with him. This Holiday Inn provided me a very comfortable and safe place to rest my head, convenient shuttle transport back & forth to the hospital, and an in-house restaurant to grab a bite after a long stressful day. Spent 6 nights and found check-in & out fast & courteous. September 23, 2013
Rated 4.0 out of 5.0 by close to home, T etc An excellent experience. We spent one night because we had to be out of our house for 8 hours. We will do it again in a week. September 10, 2013
Rated 5.0 out of 5.0 by Upgraded to a suite, was awesome. Large room for Boston. Jordan at the front desk is very professional. Used mt points for a free room and it was great. September 9, 2013
Rated 2.0 out of 5.0 by poor hotel with excellent staf and service Overall, I did not enjoyed my stay at this hotel. This is not the first holiday inn I stayed at but deffinitely the worst. This hotel needs renovation and my room was not clean as expected (stained towels & there was a living mouse under the bed). Does not worth the price asked for. Despite some pros, I would not recommend this hotel to anyone and will not go there again. September 9, 2013
Rated 5.0 out of 5.0 by good location and friendly staff went for bu's move-in weekend. great location for west campus access. September 9, 2013
Rated 4.0 out of 5.0 by Comfortable Room I needed a suite with a pull out sofa. Everything as requested. A busy trip for 3 nights but my family and I were able to relax with a quiet and comfortable room. Parking was fine also. The only drawback was the one elevator. September 8, 2013
Rated 5.0 out of 5.0 by Great Place to Stay for a Sox Game Our room was great. Clean, Quiet and comfortable. The Staff was excellent and friendly. The buffet breakfast was reasonable and well prepared. 15 minute walk to Fenway Park through a quiet and safe neighborhood. Two thumbs up!! Eventhough we had checked out we were able to use the parking garage while we went to the game at no extra charge. September 5, 2013
Rated 4.0 out of 5.0 by Always a very pleasant stay!!! My husband and I, and my teenage boys have been staying at the Brookline-Holiday Inn for the past year or so. For our purposes it is centrally located. You can walk to Fenway and catch a Red Sox game, or you can walk to Coolidge Corner for some really good restaurants, shops and cafes, or.... for some Italian flare, hop on the T to the North End. And if you are daring, you can walk to Newbury Street, where all the high end shops are. There are some good restaurants there too. For your convenience, there are cabs right in front of the hotel. The staff have always been helpful and pleasant, and the rooms clean and efficient. The beds are super comfy and the bathrooms clean and stocked. So far, so good!!!! September 3, 2013
Rated 2.0 out of 5.0 Disappointed next day The walk from reservation desk to my room was waaaay too far. I asked for a room which would be an EASY walk since I am not able to walk far. The following day when I reserved shuttle service -- a wheelchair was offered!! Would have been so nice if it had been available at check=in!! The party outside my door was a bit noisy but I was tired so it did not keep me awake. However, staying alone, it was most annoying to have someone knocking on my door. September 2, 2013
Rated 3.0 out of 5.0 by Usually better I would have given higher rating except that I spun the lucky wheel and won free parking but was charged $18. Everything else was fine. September 1, 2013
Rated 5.0 out of 5.0 by Excellent if you need Brookline If you need to visit Brookline / Allston / Brighton, this is an excellent hotel but then there are no other choices in the area. Facility and room well maintained. No extra noises in room though standard air conditioner makes the standard loud noise. There are some days of the week with good rates. Most days the rates are quite high considering it is not in the center of a major city. Parking is $29 for 24 hours. Yes, that is high but rates all over Boston are higher. Be careful of the garage floor....a lot of sand or grit and it is slippery under foot. Rooms can be a long, long, long walk from the main entrance. Free wifi reached my room though a weak and inconsistent signal. Breakfast buffet is satisfactory and there are no eating alternatives nearby. It's a good hotel and I will not hesitate to stay there again. But I do wish there was some competition nearby. August 31, 2013
Rated 4.0 out of 5.0 by Garden View Very nice 2nd floor room over looking a garden that ran along the main road behind a glass wall, complimentary drinks and nibbles on arrival, room had 2 double beds and large bathroom, would stay there again, ( we were on a bus tour ) August 30, 2013
Rated 5.0 out of 5.0 by What a great facility!!!! For about 8 years now my wife and I have been staying at the Holiday Inn, Brookline, MA. My wife has two (2) types of Cancer and we make numerous yearly visits to Dana Farber Cancer Institute in Boston. I do a lot of traveling and always do my lodging within the IHG facilities. No facility provides better service than the staff at Holiday Inn, Brookline. They are to be commended!!!!!!, August 30, 2013
Rated 2.0 out of 5.0 by Poor TV reception and Wifi The room was cofortable but the TV reception was poor. Channels above 40 were either tiling or not available at all. On Sunday morning, there was no TV reception at all on any channels. The Wifi worked about 10% of the time. We were located in the back of the hotel and apparently, the signal does not go that far. For the price we paid for this room, I expected much more. August 29, 2013
Rated 3.0 out of 5.0 by Pleasant staff The staff was very pleasant & helpful. Unfortunately the air conditioning unit was broken resulting in an 83 degree room for the 48 hours we were there. The staff was apologetic but it made for uncomfortable sleeping. August 26, 2013
Rated 5.0 out of 5.0 by great service Stay there for a few nites while visiting colleges in area and was very happy with the hotel. Workers very plesent and helpful and room were comfortable. Breakfast was good and fast with buffet and again great staff. Pool was good for a quick dip. Would stay here again. August 24, 2013
Rated 4.0 out of 5.0 by Good location This hotel was a pretty standard Holiday Inn. The location at Brookline was quite close to many tourist attractions. It was within walking distance of Fenway Park, the Prudential Centre and Boston Commons. It lies right on the Subway line, which made it easy to get downtown too. The only drawback to this hotel is its design. There is a central courtyard, which many of the rooms either are near or have windows open toward the center. Unfortunately, in the morning, it can get quite loud with people eating breakfast and such. This was not ideal for my group as we like to sleep in. Otherwise the stay was very enjoyable! August 23, 2013
Rated 4.0 out of 5.0 by Stay for a convention A good value for the price considering it was the week before schools get in, and a convention at the Hynes center with over 5000 visitors. Room was nice, a tad small but comfortable none the less. It was clean and the staff was energetic and polite. Great location to hop on the T to get around to anywhere in Boston. Nice neighborhood and it felt safe and comfortable during my stay. August 23, 2013
Rated 2.0 out of 5.0 by Holiday Inn Brookline Front rooms on lower floors are noisy. We were woken by an argument in the street. Not given a welcome pack even though I am member of IHG rewards club. Paid for three in a room but had to pay for the third breakfast - crazy mean behaviour. August 22, 2013
Rated 1.0 out of 5.0 by Poor room 287 1. I booked a jr. Suite and was placed in room 287, which was not handicap accessable with luggage, and no assistance was readily available when we departed. I consider it unreasonable for a hotel to have rooms which are not fully handicap accessable with luggge. 2. Excessive automobile parking rates. We think $29.00 per day is excessive, and we were not advised of this excessive fees before we got to the hotel. 3. We anticipated getting coupons to cover breakfast here like other holiday inns, particularly for the cost of the rooms. One breakfast was covered--the other breakfast was not. To us, that was unacceptable. August 20, 2013
Rated 5.0 out of 5.0 by Great service polite and friendly staff rooms nice and clean great location and the food is good although I would like to see more of a variety for the breakfast menu and they should do lunch and it would be great to put a shop in there as well the vending machines dont always work and if it is raining fairly high it can be a pain but it is a nice hotel In have been coming here for the past seven years for medical reasons very convenient. August 19, 2013
Rated 1.0 out of 5.0 by Bad experience This was the second time I have stayed at this Holiday Inn, I have stayed in many other locations as well. This experience was extremely disappointing though. It started with the unprofessional staff at the front desk. The room is dark and dingy with the window not going to outside. Our toilet barely flushed. We called to see what places deliver late at night and the front desk staff told us we could come to the desk to get a menu. They should have offered to bring it to us. I added the parking to my room cost and I was told my room key would allow us to get out of the garage. It said the card was invalid (and I parking was on my bill) so I pressed the button for assistance. The man that took the call told me I could come to the front desk to get a new key. I was already in my car, packed up and at the exit and he wanted me to put my car in reverse and back all the way down the small garage, walk in and wait in line for the front desk to reissue a key. I said all this to him and with a sigh he finally opened the gate for me. I didn't understand why he coulndt be polite and ask me my room number to double check that I had paid for parking and then let me out. The last time I stayed my experience was much better. I wish all had been better, I will think twice before I book a holiday inn in the future. August 19, 2013
Rated 4.0 out of 5.0 by Good customer service From arrival to departure ...every employee was friendly =) August 18, 2013
Rated 3.0 out of 5.0 by Mixed Bag of Issues Upon arrival we were given room 207 which is on level above the front drive way. The window was unable to close and a bus was stuck. The noise of people coming and going was unbearable. It took talking with the Front Desk Manager to get our room changed to the fourth floor. Very big difference. Unfortunately, we then discovered our room had no remote for the TV. It was a good thing the Technician was fast on his feet. We had one in twenty minutes. If we did not eat out each night the hotels dinning accomodations left alot to be desired. We would have had to eat by the bar. Their breakfast was not only uninspiring but very overpriced. Plus guest were charged for parking their cars on the property $30.00 a day. On our last day we asked the Front Desk if we could leave it for a few extra hours. We were charge for four additional hours for the privilage. I have stayed at other Holiday Inns in the past. This one left alot to be desired. Plus the lobby smelled. August 16, 2013
Rated 5.0 out of 5.0 by Hotel Expereince Our time at the Hotel was extremely pleasant. The house-keeping, restaurant and front desk staff were very supportive, knowledgeable and courteous. Thanks to the GM and his entire team for making our stay memorable. August 13, 2013
Rated 4.0 out of 5.0 by Dark room and great service The room we got had plenty of space, great and comfortable bed but without daylight so it was pretty dark. The service at the restaurant was excellent. August 12, 2013
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