Rated 3.8 out of 5 by 163
Rated 1.0 out of 5.0 by chasnpt the electronic key gone a muck
The hotel installed a new electronic key making system
that did not work and ended up with us not having a key for
the room and wadsting 3 hours in the lounge waiting for new keys. The key company had no weekend customer service
so we were unable to use hotel amenties at all.
January 25, 2013
Rated 5.0 out of 5.0 by Dbqt Very professional service
Good value! Very professional check-in, nice breakfast dining area, good location for NEBH, and free shuttle! Everyone was friendly and helpful.
January 22, 2013
Rated 4.0 out of 5.0 by patient sensitive staff , but heating unit in room fouled up
I was staying overnight before and after surgery and the front desk staff was incredibly sensitive, caring and accommodating. However the room " heating "unit blew cold air (it is winter!) and the in- room thermostat did not control it. Maintenance staff arrived, then unit was reset at front desk control panel, but room never got particularly warm.
January 20, 2013
Rated 5.0 out of 5.0 by Cookingmama A Perfect Location to Boston!
A very nice location. It is directly across the street for the "C" line on the "T". An easy walk to the stores, restaurants and shops in Brookline. Would definitely stay there again. They offer a college tour discount. A nice deal!
January 18, 2013
Rated 4.0 out of 5.0 by JLBee Great view; comfortable sitting room
Our corner room on the 3rd floor overlooked the hustle/bustle of folks walking and window shopping, restaurant activity, esp in the evening. Loved the view! The sitting room was larger than expected. Only one negative item I am reluctant to include is the smaller than typical hotel bathroom, bearly room to move around in. Otherwise, very pleased with the overall 2-nights' stay.
January 15, 2013
Rated 5.0 out of 5.0 by CarolinevG Great staff
The staff is always so nice. I left my phone in the room after checkout. The maid turned it in and it was mailed to me the next week. I was so happy it was returned to me!
January 2, 2013
Rated 3.0 out of 5.0 by murphy55 the good and the bad
The bath room was a real disappointment: very small and in need of renovation. The toilet had to be the lowest to the ground I have ever seen other than in some foreign countries with floor based systems! Really difficult. The heating/cooling system did not allow for easy adjustment and the remote for the nice flat screen TV needed new batteries. Staff was very helpful, the free shuttle to area hospitals quite convenient and the business space was very well equipped. The interior of the hotel could use some attention and maintenance, but the location and value were most important for my stay. The restaurant was nicely accommodating and the food pretty good. The room was comfortable with the exception of those things previously mentioned and quiet.
December 9, 2012
Rated 5.0 out of 5.0 by MHS70 We would definitely return to the Holiday Inn
We were there to visit family and upon check in we told the very pleasant customer relations person that we needed a very quiet room as we had just driven 7 hours after a long day at work. They upgraded us to a King Suite and even though it faced Beacon St., the sound of the trolleys did not disturb our sleep.
The room was very clean and even included a refrigerator!
Parking is a bit pricey but the ability to drive in and out of the garage whenever was very convenient.
We will be visiting family again and will definitely be back.
Thanks to the staff (front desk staff) for making this a very pleasant experience.
December 7, 2012
Rated 5.0 out of 5.0 by ATLzzzzzz December Overnight Stay
We stayed one night at Holiday Inn Brookline - despite having stayed there only once previously a few months earlier, the front desk recognized me by name as I approached and quickly checked us in, recognizing me as a Platinum member and providing us with a junior suite that was spacious, well lit and clean. We did not get the chance to dine at the hotel but the all too brief visit was perfect.
December 7, 2012
Rated 5.0 out of 5.0 by wolfmom Wow!
A great place to stay for any reason. We were there for doctor visits but the staff and service made it so much better for us. Everyone was friendly, helpful and very professional. The room was large and comfortable. We ate at the restaurant and the food was quite good as was the service. We hope to be back when we will be able to enjoy Boston.
December 5, 2012
Rated 5.0 out of 5.0 by eddiemac This is our go to place when visiting family in Brookline for the holidays,,,
Love this location, just a few blocks from family and we can travel with our pets, a real family bonus!
November 29, 2012
Rated 5.0 out of 5.0 by s288 Good value, convenient location
Came for an interview in the Longwood area; they offer a shuttle to the area on the hour and you do have to request it beforehand. Hotel is older but seemed pretty well-maintained and although it wasn't especially pretty to look at, the rooms were clean. Appreciated gift bag for being priority club as well as the coupons for breakfast, which was not free but reasonably priced with the coupon and had a decent selection. Front desk was very pleasant.
November 27, 2012
Rated 4.0 out of 5.0 by Chelechele No complaints
Staff was excellent, shuttle driver was very pleasant, nice comfortable rooms. Will definitely stay again!
November 25, 2012
Rated 4.0 out of 5.0 by BusMan620 Nice hotel, good location
I've stayed at this hotel twice when visiting family at Boston College. The hotel is very clean, has nice amenities, and is in prime location in the city with easy access to the T. Parking is a little steep, but there is unlimited in/out and there is nowhere else to park nearby, so it's really the best option. The exercise facility could use some work. The room is rather small and the equipment is outdated, and sometimes does not work. I've been in the room with several people at once and it's like you are working out on top of each other. The staff is very friendly and helpful, and the rooms are clean and comfortable.
November 25, 2012
Rated 4.0 out of 5.0 by TMC89 great service and location
The customer service was fantastic, especially the girls at the front desk :) They were wonderful about helping me figure out public transportation and walking directions every day. The pillows were pretty square, tall and lumpy causing strain on my neck, but otherwise the room was very comfortable. I liked the look of the overall building. Breakfast buffet was great convenience but extremely overpriced (perhaps that's Boston, though?) Someone kept knocking on my door from 7am to 9 am while I was trying to sleep one morning, but I realize that was probably a confused customer and not anyone on staff. I think I first woke when someone came to slip my bill under the door, and since that noise interfered with my sleep, the continual knocking kept me from falling back asleep.
November 19, 2012
Rated 4.0 out of 5.0 by MemeTravels Comfortable accommodations near hospitals
I appreciated the ease with which I could visit my husband in the hospital by taking the free shuttle service offered by Holiday Inn. My room was clean, adequately spacious and attractively furnished with decor in inviting earth tones. Even with anxiety over my husband's surgery, I slept soundly in the comfortable bed with choice of firm or soft pillow. The location has many amenities within an easy walk and I enjoyed the stroll to a nearby coffee cafe in the morning. Too tired to go out, I had room service for dinner and the food was not gourmet but was tasty enough.
November 18, 2012
Rated 4.0 out of 5.0 by NonnaB Quiet was restored
The only drawback to our otherwise pleasant stay was that we had to move to another room after our first night. We were assured that ours was a quiet room. However, it faced Beacon Street and the "T." Street noise wasn't nearly as discomforting as the sound of the train. Our move around the corner remedied the situation and, although we could hear it, the "T" didn't disrupt our sleep. We suggest you make sure you have a quiet room if you need it.
Our room was very comfortable and clean. Because we have back issues, we would have preferred a harder mattress, but that isn't always possible. The staff was extremely helpful, especially providing us with Google maps and directions - a must in confusing Boston.
November 16, 2012
Rated 5.0 out of 5.0 by JudgeOC Wonderful staff, room and service
This hotel could not have been more accommodating from making the reservation to check out. Friendly and helpful staff, great service, great room. We were there to visit a relative in a nearby hospital. They proveded shuttle service to and from the hospital which was a tremendous help since we were from out of town.
My daughter left a bag in the room and when she called to inquire about it, they had the bag for her and sent it to her at no charge. This was greatly appreciated!
I would highly recommend this hotel.
November 14, 2012
Rated 4.0 out of 5.0 by TeaneckJim Nice hotel but overpriced
Nice hotel, good location, but way overpriced. I think that everything else about the hotel was just fine.
November 4, 2012
Rated 5.0 out of 5.0 by BUAlum great stay!
The staff was kind and helpful. Clean and beautiful hotel and a great location! Easy subway accessibility. I would stay here again.
November 3, 2012
Rated 2.0 out of 5.0 by DrJPS Disappointed!!
Have stayed there before in a upper level room and was ok. We stayed on the first floor and the rooms were disgusting. The room smelled soo bad! had to buy a scented candle to use in room, that's how bad it smelled.
November 2, 2012
Rated 3.0 out of 5.0 by Joslin Concerns with our stay
My husband and I stayed there from Oct. 14-19. During that time we had excellent customer service-but, we also had a mouse that came in our room (170) under the door and we had sour milk from the breakfast buffet. Overall, I was very disappointed-this Holiday Inn did not impress me.
October 28, 2012
Rated 5.0 out of 5.0 by MarlicaAnn Very clean, quiet, great neighborhood.
We went for a family visit and were very happy with the front desk staff, the quiet environment, the awesome access to the green line T, and the cleanliness of the hotel's lobby and especially our room. Close enough to Coolidge Corner that we went to dinner there and breakfast there twice. No complaints.
October 26, 2012
Rated 3.0 out of 5.0 by JMDang Not a great place for the price
The cost of the hotel was extremely high given the quality of food, room - bedding poor, bathroom only a shower, did not provide creamer, etc. for coffee for the next day. The location is far enough away from downtown that it requires a taxi or rental car and taxi's aren't readily available to return to the hotel.
I have paid the same price and higher and received 5 times better overall experience in many other hotels. I would not recommend this hotel if you want a really nice experience visiting Boston.
Oh, one plus, close to the airport.
October 26, 2012
Rated 4.0 out of 5.0 by TEEW Clean and comfortable, easy access from T-line
Hotel very nice. Buffet breakfast very good, but not free like at other Holiday Inn Expresses. $11.95 for the buffet, It also serves an evening meal, we didn't eat dinner there so can't comment how expensive. Several restaurants of varying costs within 3-4 block walking distance for other options. Suggest requesting rooms in the tower with a street view. Inside rooms either look out to the pool or over the restaurant. We got placed in one of those first and very dark with out having lights on, and managed to get a street view instead in the tower. Subway access to and from airport right across street from hotel on the Green line (Cleveland Circle - C).From Airport must take Blue Line to Government Center and then switch to Green line - Cleveland Circle. Courtesy shuttle available to take you to 3-4 common stops in the Longwood Medical Area - Harvard Medical School, Boston Children's Hospital, and one other. Must schedule at the front desk. But talk to driver, and most likely you can get dropped off to where you want to go - tip $ helps. About a 20 minute walk from hotel to Harvard Medical School. Generally pretty safe area to walk around.
October 24, 2012
Rated 5.0 out of 5.0 by Lori22 Good location and friendly service
We stayed for 3 nights and had a pleasant stay because of the nice service. The bed and bathroom were good. Easy location to catch the train into Boston. Close to Kosher food. No night parking in the area so must use hotel parking which was costly per night as an extra add-on to the bill. ($24. per night)
October 24, 2012
Rated 5.0 out of 5.0 by SkiMom Extremely please with our stay. Fun pool!!
What a great Holiday Inn! Our room was very clean, comfortable, and quiet. All staff was so friendly and helpful. I would highly recommend this hotel. And the pool was a bonus, especially for our 8 yr old daughter!
October 23, 2012
Rated 2.0 out of 5.0 by JuliaG Not worth the money
This is an old converted motel and all of the Atrium rooms have no outside light or windows. The Atrium is dark. Found out I was entitled to breakfast vouchers on check in but never received. The rooms are small and very basic. The bathroom we had was tiny and the floor was dirty when we checked in.
October 23, 2012
Rated 5.0 out of 5.0 by DocT Convenient and reasonable rates
Perfect for that parent visit to BU, convenient, clean room, nice restaurant for breakfast. Thanks for the early check-in and suite upgrade!
October 21, 2012
Rated 5.0 out of 5.0 by Sunny12 Cozy & Comfortable Stay
Enjoyed my recent stay at The Holiday Inn in October 2012. The staff is friendly & helpful. I've stayed twice and upon check in I received a "goody bag". Water, apple & chips. Helpful for a late night snack. Convenient to the shops in Brookline. Would definitely recommend.
October 19, 2012