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Rated 4.1 out of 5 by 194 reviewers.
Rated 2.0 out of 5.0 by the room was ok I think the hotel was overpriced, it was small, the bed was comfortable, but the bathroom is very small and i think the room is very overpriced. you don't get a breakfast included. we paid almost 150 a night and nothing is included. the only good thing that we thought was it is very close to the train station to take you to the arena for the hockey games. we woke up the next morning and noticed we had a dirty blanket, also the front desk was not very friendly. would not recommend the hotel. April 11, 2013
Rated 5.0 out of 5.0 by Excellent stay Although it is a downtown location an older building it was well managed with some upgraded amenities. The view of downtown from our 11th floor room was very nice. The Wine and espresso bar is a nice touch. Service was very congenial and helpful. Breakfast was good. Thanks for a nice stay, we will be back. April 1, 2013
Rated 3.0 out of 5.0 by Great location The location of the hotel was excellent for getting to a function at First Niagara Centre and the local transit. The hotel itself is old but the room was clean. The air conditioning did not work, only heat came out so we had to open the window. The hotel staff were very nice , the problem was with the restaurant waitress on Sunday morning. The restaurant was open but when we entered we were told to go down the hall to the bar to have our breakfast. When we returned to the dining room she was extremely rude to us. It appeared we were a real inconvenience to her. I expect to be treated better than that when I go out o eat.Not a very nice way to finish a great weekend in Buffalo. We will stay elsewhere the next time we are in town. March 24, 2013
Rated 4.0 out of 5.0 by Overall very positive experience Staff were wonderful at this location, particularly at the front desk. The property itself is a bit shabby and in need of renovation. Room cleanliness was good, not great. Coffee shop was a pleasant experience. I'd stay here again, no question. Great value for the money! March 13, 2013
Rated 4.0 out of 5.0 by Excellent customer service Excellent customer service and recognition for Priority club members March 11, 2013
Rated 5.0 out of 5.0 by Nice and convenient I have stayed at this hotel for several times. The location is convenient for visiting the downtown area. The service is excellent and the room is clean. Good experence. March 6, 2013
Rated 1.0 out of 5.0 by Totally Unfriendly I had stayed in Holiday Inn Amherst which is one of the only two Holiday Inn hotels in Buffalo the day before I check-in this hotel, I called the front desk and asked if they can picked me up at Holiday Inn Amherst. They refused and claimed that they can only pick me up at the airport. The airport is as far as Holiday Inn Amherst, it does not cost you anything since you can provide a free shuttle to the airport. When I finally arrived, I asked if there is a discount for the guest in their resterauntant, which is normally provided in other holiday inns, the staff was like mocking me by replying "No, we never provided that." Really? I got four discount voucher at my last stay in this hotel. So, you NEVER provided? really? The staff is kind of rude and unfriendly. Will never stay here again. March 5, 2013
Rated 4.0 out of 5.0 by Short stay - accomodating staff We stayed 1 night for a concert at the First Niagara Center. Staff very accomodating in assisting with transportation. After visiting though I believe next time we will take our vehicle. I would suggest your staff/managers have an awareness of large events taking place in downtown and the needs of customers coming in for those events - you could even charge $10 bucks a head for guests who would gladly pay Enjoyed our stay - thanks!! March 2, 2013
Rated 4.0 out of 5.0 by Bed Wonderful experience. Needed 2 light bulbs though in the room February 23, 2013
Rated 5.0 out of 5.0 by Outstanding Great wine bar...great Staff...outstanding manager Judy Thanks February 20, 2013
Rated 5.0 out of 5.0 by Above the call of duty Starting the day with a snow fall, one guy and I forgot his name took it upon himself to brush off the guests cars in the parking lot. This saved me time for what I had planned for the day. When in Buffalo I stay at the Downtown property because of the people that are behind the desk and workers on the other side. I always feel welcome in Buffalo, NY February 13, 2013
Rated 5.0 out of 5.0 by Hidden Gem This is a quirky, kind of old HI, from a building standpoint. Pool is outside, no hot tub, and the elevators should have a man sitting in them pushing the buttons. However, the service is so good, that I think they lost money on me. Pickup at the airport. Dropoff at the hospital desination. Pick up at hospital, drop off at airport. Real nice bag o goodies in the room. Provided me with a phone charger as mine broke. Happy hour wine with snacks. Very friendly and easy to make requests of. And the best chicken wings are around the corner... February 11, 2013
Rated 4.0 out of 5.0 by Convenient downtown location Front desk staff were very helpful and friendly. Lobby was clean and nice. Elevators were a bit small, slow and noisy. Hallway was clean and well lit. The king room was very roomy and clean, although the bathroom was rather small. We were on the eighth floor on the street, so sounds from the street were heard from our room, but it wasn't so bad that we coudn't sleep. Bed linens and towels were clean. There was plenty of parking and the hotel appeared to be in a fairly nice neighborhood for being downtown. Overall a very good experience. February 9, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. I have stayed at this hotel several times, never disappointed. February 4, 2013
Rated 4.0 out of 5.0 by comfy beds, hot room Love Holiday Inns bedding and pillows. Room was very hot and we had trouble getting right temp so first night we had to open window. Second night figured out how to turn off heat entirely. Great location, wonderful staff and service. February 2, 2013
Rated 4.0 out of 5.0 by Decent Stay Staff is pleasant and the room was fine. The TV remote was missing in the room. February 2, 2013
Rated 5.0 out of 5.0 by Great location. The staff, during a very cold time, with snow, made my stay very comfortable. Nearby amenities permitted me to limit need to drive on sometimes very slippery roads. I will return when in the area. January 30, 2013
Rated 5.0 out of 5.0 by great location and great service we love that the hotel has a restaurant and bar, and is in walking distance to the Anchor Bar January 7, 2013
Rated 4.0 out of 5.0 by check in check in was the easiest and best yet. the receptionist had a warm smile and made it a very pleasant experience-best ever in all of my travels. The afternoon receptionist was very pleasant and helpful as well. I needed an envelope for my gift card so we devised one with her available materials so I wouldn't have to go to the store in bad weather. The desk staff should be commended for best customer service ever! My husband and I were satisfied with our room as well. January 7, 2013
Rated 5.0 out of 5.0 by All around great The staff were very helpful, friendly and accommodating. Everything went smoothly. Unlike a lot of hotels, there were not a lot of hidden costs and the food in the hotel was reasonably priced. I would have appreciated a little less cholesterol in the meal choices, however. January 4, 2013
Rated 5.0 out of 5.0 by Great location! This property is in a great location -- right in the center of Buffalo and close to restaurants and shops. Easy drive to the Walden Galleria Mall and the front-desk was happy to give us easy-to-follow directions. Wonderful food and service in the restaurant. We will be back. December 12, 2012
Rated 3.0 out of 5.0 by Inappropriate behavior by staff member Around 11:00pm there was a loud knock on our door. My family was all in our night cloths because we were about to go to bed. I went to the door as the person was knocking again. I left the chain on the door so it would only open a little because I had no idea who this person was. When I opened the door, a man started yelling at me accusing us of smoking in the room and stating he could smell the smoke coming from our room. This was impossible because no one in my family smokes. He threatened to remove us from the hotel and continued to yell at me. Finally I removed the chain from the door and opened it up wide, yelled back at him that my family does not smoke. He then put his head into the room and sniffed a few times and then apologized in a harsh manner before he left. I heard him knocking on other doors after this. This is totally inappropriate behavior. The hotel staff member needs some serious training on how to handle this type of situation. December 8, 2012
Rated 2.0 out of 5.0 by WAY TOO HOT! Although the staff was very nice and the room was clean, we were given the wrong room and had to take a room right in front of the elevator instead. But the worst part was the room temp (both rooms the wrong room and the elevator room). It was over 80 degrees when we walked in (we were there the first week of DECEMBER!) and there was no way to cool it down! The air conditioning had been turned off for the season, the windows didn't open and even turning on the "Fan" blew out HOT air. It was a sauna and far too hot to get a good night sleep or even relax comfortably. Not the fault of the staff, they apologized but there was little they could do. December 8, 2012
Rated 4.0 out of 5.0 by Comfortable bed and pillow..terrible restaurant The room was great especially the pillows that had tags on them so you can choose the type of comfort you wanted>> The restaurant on the other hand is a different story..poor service..the food was just ok... December 7, 2012
Rated 4.0 out of 5.0 by Great Stay for Business Trip This hotel is located on the edge of downtown opposite end of the lake. You may have to drive to go to a meeting if it is somewhere. But the value is great and the staff is wonderful. You are clearly recognized as a Priority Club member. You get coupons that give you excellent deals in the restaurant which was extremely nice. December 5, 2012
Rated 5.0 out of 5.0 by wonderful stay I had a wonderful stay at this hotel. Everything was perfect will come again November 30, 2012
Rated 4.0 out of 5.0 by Nice hotel experience I stay at this hotel when I am in Buffalo for business. The location is very convenient and the hotel is comfortable. My rooms are always clean and well appointed. The lobby and restaurant are welcoming and exceed my expectations. The staff are very pleasant - from the front desk to the housekeeping team members. There are smiles and helos whenever I visit this hotel. November 28, 2012
Rated 5.0 out of 5.0 by Great location great location, with a short walk to downtown. staff and hospitality were excellent. Bar and restaurant on site with a breakfast bar were an added bonus. great stay!!! November 22, 2012
Rated 5.0 out of 5.0 by I love HI/Downtown Buffalo! As always I am treated like a king at this facility. I am greeted warmly by the front desk, the maintenance staff is always friendly and ready to help, the housekeeping staff is always on point keeping the rooms spotless, and the main bar staff is wonderful, attentive, and just plain fun to be around...Thanks Joe! I know I'm not the only one that feels this way. I spend alot of time there and I frequently hear the same from other customers. October 30, 2012
Rated 5.0 out of 5.0 by A very pleasant stay in Buffalo A thoroughly enjoyable stay at the Holiday Inn in Buffalo, Great rooms and a gracious staff, Will be back soon!! October 27, 2012
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