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Rated 4.1 out of 5 by 288 reviewers.
Rated 3.0 out of 5.0 by Good Location Rooms are pretty standard. Not all rooms have a refrigerator and microwave though. Beds are comfortable. No noticeable upgrades for platinum members. Overall good place to stay. October 14, 2013
Rated 5.0 out of 5.0 by You will enjoy this place We go to Buffalo 4 times a year. I will not stay anywhere else. The Holiday Inn is a wonderful place to stay , for your family , for your kid's, for all. Front staff are friendly and so are the cleaning staff and all are there to help. October 10, 2013
Rated 4.0 out of 5.0 by Compfy Food was great bar was good lots to do close by and coffee was great October 8, 2013
Rated 5.0 out of 5.0 by Overall very nice experience This hotel had an excellent staff, both at the front desk and housekeeping. Room was very nice size, but bathroom was a bit undersized (but functional). Convenient shuttle service made available for a mtg at a different hotel. Would definitely stay again if in the area. October 6, 2013
Rated 5.0 out of 5.0 by Food is GREAT! As always my stay at Downtown/HI was fantastic. I am a huge fan of this facility and its people! Usually the food gets overlooked though. The wings are always great-Why drive 2 blocks to the Anchor Bar when the wings are better here? Hotel restaurants get a bad rap but not here. The food is great at a reasonable price, and on top of that they give you discounts towards your breakfast or dinner! Kudos to the kitchen/restaurant staff!!! October 6, 2013
Rated 4.0 out of 5.0 by Comfotrbale big room with poor wifi service The only negative experience I had was with a very poor quality internet. If you are planning to have any video conference do not come to this place. They had the slowest internet service I have seen in years, I couldn't video conference and even smile web surfing was extremily slow. In regards to room, other services it was a very good experience. October 6, 2013
Rated 5.0 out of 5.0 by Comfortable Nice experience quiet and comfortable hotel. Staff very gentle. Located in a quiet area with a variety of restaurants in the neighbor in case you choose differently from the hotel restaurant October 4, 2013
Rated 4.0 out of 5.0 by Lived here again Love the place! Location is good and staff is wonderful September 30, 2013
Rated 4.0 out of 5.0 by Stay here from Mon-Thurs most of weeks Very nice and convenient location. Like the staff. September 30, 2013
Rated 4.0 out of 5.0 by Good location and service. Had a very nice stay. Only criticism, the bed was uncomfortable and the mattress cover was very plastic feeling. September 25, 2013
Rated 3.0 out of 5.0 by Good Downtown Location The staff was not attentive. They were cool and not friendly. The hotel is dated (from the 1960's vintage) well worn and is due for renovation / upgrading. There was no complimentary coffee, tea, cookies, etc. as other hotels. The Platinum amenity is a $5.00 coupon for use in the 620 Grill with very high prices for breakfast items. Would prefer to have a complimentary continental breakfast with coffee and juice. The location while convenient was rater noisy. September 24, 2013
Rated 3.0 out of 5.0 by Good Location but older hotel Very old hotel; Walls are very thin the AC needs re-hauling - very noisy. Did not sleep very well. September 23, 2013
Rated 5.0 out of 5.0 by Great staff and experience at Buffalo Holiday inn Awesome staff. Especially Cari Ann, Linda, Brian, Alexis and everyone there. September 22, 2013
Rated 5.0 out of 5.0 by Local Favorite If you are staying in the Downtown area...There is NO reason not to stay here. Great staff...Great food...Great bar...And all at a reasonable location! Stay here...You'll come back! September 21, 2013
Rated 5.0 out of 5.0 by Pleasant staff. Convenient location. This was second time staying at hotel. 1st was for daughters college visit. Took long train ride they had shuttle service from train to hotel. Hotel than college. Picked up at college and shuttled to train. Drivers were courteous and went beyond call of duty to get our departing train on time. Second visit to move in college student. Upon returning to room found a beautiful note of encouragement and free breakfast vocher. Will definitely be a returning quest over next 4 years. September 8, 2013
Rated 5.0 out of 5.0 by Last Minute Savior I wasn't planning on staying an additional night in Buffalo so I hadn't booked a room. Luckily, I,found this great hotel with great service and it was not too far from the airport. I would definitely stay here again. September 6, 2013
Rated 4.0 out of 5.0 by What I expected Clean room at the going market rate. Nice to have a restaurant on the first floor to go to. Also on a main street that's easy to find, and has a 24 hour drugstore next door. The only weird thing was that they only had ice machines on every other floor. They didn't tell me that when I checked in, so I spent a while trying to find one. September 5, 2013
Rated 1.0 out of 5.0 by Cleanliness We saw some human hair on the rim of the toilet bowl. when we tried to sleep after a long day, it was too noisy. Actually some body tried to open our front door 2-3 times. May be by mistake but not appeciated. September 5, 2013
Rated 3.0 out of 5.0 by Great Area The hotel is in a great location with lots to do within walking distance. There was a problem with the wifi while I was there but I will likely go back to this hotel if I have to stay in Buffalo in the future. September 2, 2013
Rated 4.0 out of 5.0 by Great Location Great Location and easy parking. The staff were very helpful and friendly. August 28, 2013
Rated 3.0 out of 5.0 by Right in downtown I'm working in Hamurg but chose to stay downtown so that my after work activities wouldn't be limited to southtowns / the rooms are a little outdated and my shower was clogged but other than that I have nothing to complain about! The hotel bar is fun and the staff is nice and remembered me from a previous visit! August 27, 2013
Rated 5.0 out of 5.0 by Wonderful service and comfortable pillows! The staff at this hotel is absolutely wonderful! I live 8 hours away and I will be using this hotel when I visit my son in college! I feel safe and welcomed and completely at ease here! August 26, 2013
Rated 4.0 out of 5.0 by Overall Positive Stay, Definite Parking Issues Overall, this hotel was awesome. The location was great and rooms were spacious and clean. The only issue encountered was with parking. One night during the week the hotel was totally booked, as the front desk lady explained, and there were no parking spots available either in the lot or the parking garage. Upon inquiring as to where I should park, the front desk staff told me there was parking 'across the street and down an alley' that many people park at. This was not a Holiday Inn lot and signs in the mentioned lot referenced another building entirely. Not to mention it was 10 at night and dark and I was being asked to park in an alley and drag my suitcases there the next morning. Other than the parking headache, the hotel itself was very nice and the staff personable and friendly. While I didn't eat at the hotel, the restaurant and bar had a nice atmosphere and very nice bartender. Overall I would stay here again! August 26, 2013
Rated 5.0 out of 5.0 by Great people! Not only is the convenient location great but the people are fantastic! August 26, 2013
Rated 5.0 out of 5.0 by great quality for the benefits, such as meals in a central Buffalo City location I was very pleased in the friendly staff, a GREAT breakfast that beats the chain stores ! August 25, 2013
Rated 4.0 out of 5.0 by Great staff, nice property The property itself is a bit older but immaculately maintained. You just can't beat the location though. Beds were very comfortable, bathroom was reasonably spacious. Ample, free parking. There's a Wal-greens right next door and plenty of restaurants within 5 to 10 minutes walking distance. For me, while the physical aspects of a hotel matter considerably, it is ultimately the interaction with the staff that differentiates a good hotel from an excellent one - by this measure, the hotel is indeed excellent. Extremely pleasant and helpful staff and plenty of them always at hand to answer questions, make restaurant suggestions etc. and always with plenty of smiles. Well done - you made all the difference during our stay and we would be happy to return and recommend the hotel to our friends. August 24, 2013
Rated 1.0 out of 5.0 by Look elsewhere Burn holes all over my non-smoking room, stains on the walls, stained linens, closet-sized bathroom in my king room, noisy 24/7, awful parking lot. Overall, look elsewhere in Buffalo. I'm a priority club member and I still got an awful room. August 21, 2013
Rated 5.0 out of 5.0 by Very good Nice stay and room. Wish there was free breakfast! August 19, 2013
Rated 4.0 out of 5.0 by Overall good stay The hotel was generally clean. The staff was helpful with an upgrade. I was surprised that there was only one suite on the property. We stayed on a Tuesday night and was pleasantly surprised with the managers reception with beer and wine. Could use an update in areas of the hotel. August 17, 2013
Rated 3.0 out of 5.0 by Nice People Cons: No indoor pool and hot tub. They had carpet being installed in a few rooms on my floor therefore they had to put all the furniture from the rooms into the hallway, not easy to get around August 17, 2013
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