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Rated 4.3 out of 5 by 554 reviewers.
Rated 5.0 out of 5.0 by Great Service and great Location first time here and it was great, has a restaurant and entertainment on the weekends. 24 hour front desk service, i will be back again. July 26, 2015
Rated 5.0 out of 5.0 by OUTSTANDING SERVICE , LOCATION, AND GREAT ROOMS THIS WAS THE BEST HOTEL I STAYED IN WHILE ON MY 15 DAY VACATION; THE LOCATION WAS GREAT TO GET AROUND IN LA, THE ROOMS WERE CLEAN, COMFORTABLE BEDS,(I HAD 2 QUEEN BEDS IN MY ROOM) CUSTOMER SERVICES WAS OUTSTANDING, ( THEY ALWAYS HAD TIME FOR ANY QUESTIONS YOU MIGHT HAVE AND THEY MADE YOU FEEL A EASE.) PARKING WAS GREAT AND RIGHT ACCROSS FROM THE HOTEL, CHECK IN AND OUT FAST AND EASY. THE HOTEL HAD EVERYTHING YOU COULD WANT, ENTERTAINMENT, DINING AREAS, AND EVERYTHING ELSE. THE HOTEL IS LOCATACTED IN A VERY NICE AREA, VERY QUITE, AND MANY SHOPS, AND RESTAURANTS; I WISH I COULD HAVE STAYED LONGER!!! lOVED IT; RECOMMEND THIS HOTEL TO EVERY ONE WHO IS GOING TO LA. July 25, 2015
Rated 2.0 out of 5.0 by Bad Experience. Ruined Anniversary Night Called in a Reservation on their site. The person worried about signing me up for their rewards program, misspelled my last name. Couldn't find my reservation. Suggested I go elsewhere. Every where else was full. 2 hours later, and it's now after midnight. Another employee offered to help. They found me. Within 5 minutes. Yay! Blamed it on the other desk people computers on having limited access. [ more like laziness and not caring ]. Our first Anniversary Night. Spoiled! No Romance when your upset and tired. Next time, I will go elsewhere. I also, never received an email. With my confirmation Number or info. But, they did send an email asking for my experience. Imagine that. July 22, 2015
Rated 4.0 out of 5.0 by Business stay Overall a good stay. The room was clean and larger than expected. (I had a suite). Room was quiet and everything worked as expected. Great location for restaurants, shopping, entertainment. The only downside was the pull out sofa sleeper. Like most sleeper-sofas, the mattress is horrible and really not fit to sleep on. There are many new products available now to correct this issue. I suggest the hotel invest in some memory foam sleeper-sofa mattresses in order to make that bed useful. Other than that one small issue, I highly recommend this hotel if you are staying in Burbank. July 21, 2015
Rated 5.0 out of 5.0 by Not your average Holiday Inn I have stayed at this location three times now. The staff have always been extremely accommodating and friendly. The lady in the parking garage goes above and beyond, greeted with a smile and always ask if you need directions. I highly recommend this location. Not to mention close to all the tourist attractions. July 19, 2015
Rated 3.0 out of 5.0 by Hotel It was ok. The hotel wifi was not very good. It kept disconnecting me and when it did work it was very slow. July 17, 2015
Rated 5.0 out of 5.0 by Great Place to Stay Let me start by saying that this Holiday Inn's greatest asset is their staff. From the moment we walked in the door at 3:00am (we had a very late flight) until I walked out after check out, every single staff I met was friendly, courteous and helpful. This was my first visit to California. I plan to move to Burbank so the intention was to visit for a week to see how I like the area. Well, after staying at the Holiday Inn, let's just say the rest is history. I appreciate the hospitality I received in Burbank. Even though we checked in much later than I informed hotel staff I would, Kyle, the night staff who checked us in was very understanding and patient in trying to get us checked in when he encountered a problem (which was eventually resolved) due to our late arrival. One last thing! I must not forget to mention Karaoke Night at 9:00pm on Fridays. We had the chance to attend one before we left. It's a great way for guests to be American Idols for one night, or just relax with a drink and listen to others sing their hearts out. July 17, 2015
Rated 5.0 out of 5.0 by Nice Weekend Getaway This property is great for a weekend away when you want to be near LA but not in the middle of it. The Media Center area has great food and shopping choices a walk away from the hotel. Staff here is very friendly, from the luggage to check-in and out, to the housekeeping and security staff. If you can, visit the garden area outside Tower 2, this is a nice oasis from the "world" outside. July 15, 2015
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