Rated 3.6 out of 5 by 52
Rated 4.0 out of 5.0 by DH59 Older, But Well Kept
I've stayed at this hotel several times over the years, as I have business and family connections to Cambridge. I've noticed that, despite its age, this hotel has remained in good condition, and the amenities have improved.
I was upgraded to a business suite, with a king size bed, flat screen TV, and a Keurig coffeemaker, all without asking. A minor point, there was only one Keurig K-cup in regular blend, one decaf, and a tea blend.
The staff, as always, were extraordinarily helpful, and shortly after my arrival, I was visited personally and asked if everything was as expected.
The heated ceramic floor in the washroom is a nice bonus, and reminded me of my home. The bed and pillows were comfortable, and the room was spotless. A small balcony allowed me to get some fresh air without going all the way through the hotel to reach the outside.
This is an older building, but it's been maintained, and the furniture was modern. The outstanding service and friendliness of the staff more than makes up for the building's age.
February 26, 2014
Rated 5.0 out of 5.0 by Mr. X77 Awesome visit
Amazing staff, went above and beyond, and the food was phenomenal. Excellent work.
February 25, 2014
Rated 5.0 out of 5.0 by Stan1 relaxing
Coming out of the storm it's nice to go to a place that you don't have to worry about anything
February 10, 2014
Rated 5.0 out of 5.0 by Mark121 Great Employees and Excellent Attached Restaurant
All of the employees that I have met during my many stays at the hotel have all been incredibly helpful and friendly. The attached Fireside Grill Restaurant is great food at good prices and with great friendly attentive service. Best food in the immediate area, and the servers Jan and Louise are near the best of any restaurant that I've seen....
February 3, 2014
Rated 5.0 out of 5.0 by Lucy27 A++++++ Service
This is a long-overdue review. I think I've been staying for a year now at this location!
I am frequently away from home for business and am always happy to return to Holiday Inn in Cambridge for a number of reasons.
It is very apparent that management is selective in their hiring process. Staff members are exceptionally attentive, warm, and friendly, and genuinely so. I appreciate how each department works very hard to make every stay for a guest an enjoyable one. As well, I have observed firsthand how different departments work under stress. Dealing with the public isn't always a walk in the park! I have seen some "demanding" individuals during my stays, and the response of employees has always been professional. Always. They are personable and feel comfortable letting their personalities shine. To me it says a lot about the management style at HI Cambridge.
The rooms are comfortable and clean. The beds are very comfortable ... I love the new pillows! The heated floors in the bathroom are wonderful in the winter. The housekeeping staff do a great job cleaning every time. The hotel is not new, but to me cleanliness is the main concern, and this they have maintained. I have seen little improvements to freshen up the place eg. luxurious pillows, which has made a difference. But the main attraction goes back to the first item in my list ... the People. I've stayed at many hotels, some being brand new, but the people don't compare to the HI Cambridge staff. Kudos!!! I have many a time chosen to return to HI Cambridge, only because of the welcoming staff.
The food is delicious, great quality, and VERY reasonably priced. Preferences in preparation are easily accommodated. Great meals, every time. The steak and salmon are amazing! Super chefs, dining room staff, and service!
To be fair, I have to state one area that could use improvement, and that's when sporting teams visit. This has - only the odd time in one year - come up during some stays, but the hotel staff are quick to follow up on any concerns, if it gets to be too much in the later hours. Yes, teams, kids, and families vacation too, and I naturally expect some disturbance, but it would be nice if the "sporty" guests would be mindful of those who are not with their party. The teams have, after all, rented a few rooms and not the entire hotel. Perhaps that could be reiterated upon check-in or at the time of booking?? But, again, this isn't a constant problem nor has it stopped me from returning.
Thank you for welcoming me back week after week. I could probably have stated many more great points, but I'd be here a while. I appreciate all the hard work from the entire HI crew!! My great, quirky-in-a-wonderful-way family away from home!
February 3, 2014
Rated 3.0 out of 5.0 by Signguy Boxing Day stay
Took my family for a 1 day stay to enjoy Christmas with our family. Hotel was very quiet and we enjoyed a pleasant stay at the back of the hotel. We spent very little time at the hotel except to sleep.
December 31, 2013
Rated 5.0 out of 5.0 by Traveller1267 Great staff
Staff are great, good food, great value. Rooms are little dated but clean.
December 16, 2013
Rated 4.0 out of 5.0 by StitchAnn Recent conference
I found this hotel very old and tired. The staff and food was great the bed very comfortable. However the decorating in the rooms needs updating the wallpaper bubbling due to a damp problem.
October 21, 2013