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Rated 3.9 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Awesome location, amazing staff I stayed there with my friends for the first time on my visit to Banff. The hotel is good, rooms are clean, restaurant provides with good quality food. The front desk staff Sachin and Preeti were cheerful and helpful. A great place to stay for a getaway. July 21, 2014
Rated 2.0 out of 5.0 by Family stay To start with the staff mixed up my reservations I had asked to pay for one night and use points for the other two. When I went to check in they wanted to. Barge me for two nights and use points for one. After explaining what I would like to do for the fourth time I was told that it was sorted out but my room was not ready and to come back after 4 to check in. When I did they again tried to charge me for two nights and this time also use points for two nights one of which they were trying to charge me for. When that was finally sorted out for the three nights four days that that we stayed after a beautiful day of hiking in Banff and being exhausted we came back to the hotel room and found our key did not work. This happened every night!!! I was told that it was probably because I paid for one night and used points for the other two. I stay in many holiday Inns and this has never happened. It was very frustrating we found out that the people next to us and two others also had the same issues with the room cards. So being told that the issue with the room cards were my fault for the way I made the reservation was more the inexperience of the staff. July 21, 2014
Rated 5.0 out of 5.0 by Great hotel and restaurant Room was comfy and clean. We ate at the restaurant several times. Service staff was friendly and fun. Love that kids eat free with adult meal. We'd definitely stay here again. July 21, 2014
Rated 4.0 out of 5.0 by Comfortable Location Nice location for some days to start individual tours to Kananakis Area, WIFI connection is not excellent in some rooms, good restaurant with friendly staff, July 20, 2014
Rated 5.0 out of 5.0 by Great views, very close to Banff Always stay here when exploring Kananaskis, Banff or Lake Louise. Great views from any of the rooms we have had. Pizza Co. had good Pizza at a reasonable price, salad also looked good, but the menu is very limited in choices. Will stay here again in the autumn on our way to the Okanagan. July 8, 2014
Rated 5.0 out of 5.0 by Great location, comfortable hotel. We stayed at this great hotel in Canmore for three nights. In total we booked three rooms and had no complaints at all. The front desk staff remembered me by name and I was very impressed by his. We ate dinner in the hotel restaurant and had a good meal. The hot tub was great for relaxing after a day out. We would have enjoyed a pool but this hotel doesn't have one. We certainly enjoyed our stay and would return to this hotel when we are in the area. July 5, 2014
Rated 5.0 out of 5.0 by Peaceful weekend between business with clients I had a weekend to use between trips in Alberta and transiting to Europe. I wanted to return to Banff and Lake Louise. Of all the hotels nearby the Banff Area this one is placed best and offers the best value for money. Traveling on business I spend anywhere from ten to sixty nights a year in hotels. The Holiday Inn provides two things which make me return; firstly they are consistently well run, clean, quiet, the Internet works (I live on line and have clients world wide and it has to) and the rooms are similar enough so I feel comfortable in them. Secondly the hotel "does what it says on the box". I have used Holiday Inn hotels for ten years and competing brands. The fact that the points never expire makes it worth while if I have a gap of three months and don't go anywhere. I can then give the nights to friends who might otherwise not be able to afford a hotel of this quality. Well done staff - I hope I can come back one day. July 2, 2014
Rated 4.0 out of 5.0 by Bed too soft and Wifi signal poor The hotel meets our expectation as a holiday Inn but the poor wifi experience and the bed that is too soft for comfort was a let down. The location being just outside of the Canmore business area is very convenient, and it is only a short 20 minutes drive to Banff. June 30, 2014
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