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Rated 4.0 out of 5 by 140 reviewers.
Rated 3.0 out of 5.0 by Average I usually stay at any Holiday Inn (Express) when I can as I find the service and quality to be great. This particular one has been my worst experience, however still over all not that bad. When I arrived, one lady was complaining about something I don't think anyone understood, another had complained that when she got to her room, she found that her toilet had been 'well used' and not flushed. I personally found a sort of small worm on one of the pillows and no facecloths in the bathroom. We received 3 vouchers for a free breakfast. The rest of the room was clean and our stay was comfortable. The restaurant seemed short staffed. Tables weren't and didn't get cleaned off. Service was friendly but lazy and very unprofessional. Overall, our stay was ok and I would book a room here again. Next time could be a completely different experience. July 25, 2014
Rated 5.0 out of 5.0 by Life Saver! We had planned to stay in Banff but when we got to our motel there was no air conditioning in the motel except in the hallways. We opted to cancel our reservation and travel a bit further to Canmore - wow did we luck out! This was fabulous! We had a super nice room! Restaurant had pizza just as we were looking for plus drinks to go with it! The restaurant needs another staffer as they could not keep up but it was worth the wait. Only thing we missed was a free continental breakfast. We had to purchase breakfast. July 24, 2014
Rated 4.0 out of 5.0 by Ski Chalet feeling Great Hotel and accommodations. Would have given five stars across . But one exception. King Bed Loft with Jacuzzi was a beautiful room but not designed for summer. The AC downstairs couldn't accommodate the trapped summer heat in the loft bed area making for an uncomfortable night. But that aside I understand this is more of a winter hotel. And would love to return and experience the comfort in the winter months. July 24, 2014
Rated 5.0 out of 5.0 by Great staff and excellent facility I had a wonderful stay. My only complaint was tour bus customers arriving late and being somewhat noisy. The staff was excellent, Angelina, I believe, and Hal were very accommodating and helpful with checking in early and with directions in Canmore for dining. I used the fitness center every day and thought it was well equipped and clean. I would definitely stay at this location again on future trips to Canada. Thanks to the staff for a very professional job. Again, my only complaint was noise that was not the problem of the staff July 23, 2014
Rated 4.0 out of 5.0 by Holiday Inn was fine It was available on a weekend in the summer in Canmore - It was fairly expensive but overall clean and walking-ish distance from where we attended a wedding. July 23, 2014
Rated 5.0 out of 5.0 by Awesome location, amazing staff I stayed there with my friends for the first time on my visit to Banff. The hotel is good, rooms are clean, restaurant provides with good quality food. The front desk staff Sachin and Preeti were cheerful and helpful. A great place to stay for a getaway. July 21, 2014
Rated 2.0 out of 5.0 by Family stay To start with the staff mixed up my reservations I had asked to pay for one night and use points for the other two. When I went to check in they wanted to. Barge me for two nights and use points for one. After explaining what I would like to do for the fourth time I was told that it was sorted out but my room was not ready and to come back after 4 to check in. When I did they again tried to charge me for two nights and this time also use points for two nights one of which they were trying to charge me for. When that was finally sorted out for the three nights four days that that we stayed after a beautiful day of hiking in Banff and being exhausted we came back to the hotel room and found our key did not work. This happened every night!!! I was told that it was probably because I paid for one night and used points for the other two. I stay in many holiday Inns and this has never happened. It was very frustrating we found out that the people next to us and two others also had the same issues with the room cards. So being told that the issue with the room cards were my fault for the way I made the reservation was more the inexperience of the staff. July 21, 2014
Rated 5.0 out of 5.0 by Great hotel and restaurant Room was comfy and clean. We ate at the restaurant several times. Service staff was friendly and fun. Love that kids eat free with adult meal. We'd definitely stay here again. July 21, 2014
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