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Rated 3.3 out of 5 by 96 reviewers.
Rated 2.0 out of 5.0 by Average to Poor This hotel is in need of better management. The grounds flower beds were full of weeds. The restaurant needs a better food choice. The hotel was clean, but dated and the upgrades taking place are average. June 20, 2014
Rated 2.0 out of 5.0 by Responsive Staff Responsive Staff, but pick another place to stay; especially if in a group. This hotel cannot handle it. We found a dirty sock in our room, the bathroom floor was filthy, the toilet paper was terrible, bulb out in a lamp, outlet did not work. June 19, 2014
Rated 2.0 out of 5.0 by Old rooms and very little breakfast The rooms are very dated, nice, but old. When I had stayed here before the Breakfast was very good, I would say great with bacon, eggs, hash browns and sausage. Now a few beagles, toast and orange juice, coffee now good. June 16, 2014
Rated 3.0 out of 5.0 by Breakfast is a joke Everything was nice except the breakfast. Two types of cereal, toast, and mini muffins. That's it?! We have stayed at similar hotels with much better choices. We ended up going out to breakfast. June 10, 2014
Rated 1.0 out of 5.0 by Bad all around for years now worse I have been staying at this hotel for 6 years now and instead of getting better it has gotten much worse. I now have to drive to Acworth GA to stay at the holiday inn express. My company will no long be advising our company world wide guest to stay at this hotel. The roof leaks the beds are uncomfortable the food is not even worth discussing and no elevator. This hotel should be torn down and a modern one built in its place and run by someone that cares about customer retention and service!!! June 5, 2014
Rated 1.0 out of 5.0 by Extremely disappointed I have stayed here many times for business and with family in the past. My most recent stay was extremely disappointing. Upon arrival my keys didn't work. I noticed the number had been changed on my cardholder. My room had been changed from King to Queen with no explanation. What I asked for was available so not sure why it was changed. My shower did not work. There no free hot breakfast as promised on website. No recognition of Priority Club members. I used to like this hotel, but it seems to be going downhill. June 5, 2014
Rated 5.0 out of 5.0 by Hotel Stay I stayed at Cartersville holiday inn and was surprised how nice it was I haven't stayed at this chain for many years, was a pleasant experience an will stay here if in the area again, June 3, 2014
Rated 1.0 out of 5.0 by A/C not working good in the afternoon The A/C unt for the hall ways need to be serviced and checked too hot . May 31, 2014
Rated 3.0 out of 5.0 by Going downhill I have been staying at this particular hotel for almost 15 years The amenities were always great and the complimentary full breakfast was always something to look forward to. Since this place has changed ownership the quality and services have gone down and the rates have gone up. They no longer provide a full breakfast, its little more than a continental breakfast. They have started charging a $25 pet fee that I have never been charged before.lately the lounge has not been keeping consistent hours, and has been closed even though it was within posted hours of operation.It appears that the new owner Is not very interested in keeping the repeat and consistent corporate guest, as these rates have gone up $ 20.00. I hope Mr. Patel realizes it is the corporate clients that keep rooms occupied when there is nothing going on in town and the occupancy rates are low. May 29, 2014
Rated 1.0 out of 5.0 by Very dirty hallways and room. Title says it all. Hallway carpets were filthy and room was dirty and smelled of cigarette smoke. May 28, 2014
Rated 3.0 out of 5.0 by Older Holiday Inn going through renovations Just an average hotel. Nothing great but nothing poor. Hotel is currently going through renovations. May 26, 2014
Rated 3.0 out of 5.0 by Breakfest Thought I signed up for breakfast. Not included but I paid for it according to my reservation May 19, 2014
Rated 1.0 out of 5.0 by Terrible Experience The issues and problems that we encountered were many. This is very unfortunate since we had stayed at that facility many times and we had been IHG Platinum and Gold Members for 10 years, spending thousands every year at the chain's various properties. We were preparing a program for our church group at the facility and we were offered complimentary breakfast both days of our stay. What they forgot to mention was that there are 2 levels of breakfast now at the hotel, continental and hot breakfast. This was not like that in the past. Breakfast was complimentary, period, and it was a full, hot breakfast. On Saturday morning there was no milk, no juice, no yogurt, barely no pastries and the ones that were able were stale. We had to buy and pay $8.95 per person plus tax and tip for our guests to eat. The hot breakfast was not good at all. On Sunday we went out of the hotel to eat. On the IHG rewards page it states that the hotel has free breakfast, there is no mention of 2 different types of breakfast or anything like this. We stay at many, many IHG brand hotels during a year and we have never seen this double type of breakfast option. It is either free or there is a charge, period. As part of our package we were offered catered lunches. The price per plate was $13.95 plus 18% service charge and a 7% sales tax. This is a total of $17.44 per person. This price included one entrée, three sides, salad, rolls, water or tea and a dessert. The first day we got chicken Alfredo, salad and a roll, water/tea. No dessert or additional sides. We had 2 people that step out of the event during lunch because of a family emergency. They came back just as we were done with lunch. I went back to the kitchen and asked for their plates and the banquet manager told me that there was no more food because she had made the exact number of plates that I had told her. I explained her that I told her 32 people but only 30 ate, because 2 were not there. She replied that there was no more food and that the kitchen was closed until 5:00 p.m. I had to personally drive several miles to get this couple food. The second day, we were served a tiny piece of roasted chicken, mashed potatoes and peas. No salad, dessert or anything else. We had to buy snacks because most people were still hungry after lunch. To my dismay our card was charged at a rate of $26.82 per person. Unbelievable! I brought these issues to the attention of IHG Brands Customer Service/Corporate and the hotel management and nothing has been done so far. May 2, 2014
Rated 5.0 out of 5.0 by The Staff Made the Difference The night clerk made our Saturday night stay special by accommodating our need for a down stairs room with out question. The friendly way that she treated our arrival helped to take the edge off a long day on the road. Thank You, May 1, 2014
Rated 3.0 out of 5.0 by Old and dated I have stayed at this property many times. It has a good location, and you can get something to eat without having to drive into town. The management at this hotel seems to be reducing amenities almost daily. There is no recognition of being an IHG Rewards member, and now there is no breakfast . All this, while the price seems to be increasing. The rooms are old and dated, but they have updated the TVs. They were doing some remodeling, so maybe they are addressing some of the problems. Really need to improve the hot water situation. April 28, 2014
Rated 5.0 out of 5.0 by A great place to stay. I stay at this location on a normal basis and will continue to do so. The entire staff is friendly and professional. The lounge is a great place to relax and enjoy a good meal while visiting with other guests. Any issue brought to the Front Desk's attention is immediately taken care of then, or in some cases the next day. Love staying here. April 21, 2014
Rated 2.0 out of 5.0 by Disappointing This facility did not meet my expectations that I am used to as a guest at Holiday Inn. There was no recognition for being a Rewards Club Member. April 20, 2014
Rated 3.0 out of 5.0 by large room but dated the room was huge and relatively comfortable. the receptionist was helpful and pleasant. but... the room was dated. the carpet was worn so it didn't feel as clean as it could. hot water was a little limited as well as pressure. breakfast was a disappointment but we have been spoiled by HI Express and staybridge suites. I wouldn't avoid this hotel if you are in the area but compared to other IHG hotels you may be a little disappointed. Perfect location if you are heading to Tellus. April 16, 2014
Rated 1.0 out of 5.0 by Horrible breakfast!!!!! We stay in alot of Holiday inns, but this one gave us a bad experience. First no elavator, second the breakfast was only toast, bagles and cereal with no bowls. We had a rewards night and we feel we were punished because we were put on the second floor the farthest room away from the front desk. Will not stay here again!!!!! April 16, 2014
Rated 4.0 out of 5.0 by It's OK There spiffying up the place (Not so dark and dreary) Was disapointed in the fact that they eliminated the Hot breakfast buffet. Did not acknowledge us as Rewards Club Members. April 16, 2014
Rated 4.0 out of 5.0 by Very courteous and helpful and informative. Laundry area was under construction so had to find a Laundromat. But the staff gave directions on where to find one. Had to change rooms at first, one of the beds was not made April 14, 2014
Rated 5.0 out of 5.0 by Most relaxing I visit this location several times per month. I choose it for both the location and the comfort and friendliness of the staff and management ... Highly recommend this location !!!!! April 7, 2014
Rated 2.0 out of 5.0 by Bad Experience First of all Parking lot was dark!! Front desk receptionist was not very friendly!! The bed was very well used past it's prime The sheets were stained!! Room wasn't very clean!! The shower had no water pressure most of the water was coming out the tub filler not shower head!! the water was cold before bed and in morning at wake up. Hotel just seemed dated and no one cared!! April 2, 2014
Rated 5.0 out of 5.0 by Best Hotel for Everything Every year I travel down to Florida and I have to drive through Georgia. I always stay at the Holiday Inn in Cartersville. The people that work there are so friendly. The rooms are always clean and they have microwaves ovens, refrigerators, comfortable beds with clean bedding, room service and a great cable television selection. I recommend this hotel with the greatest of praise : ) March 31, 2014
Rated 3.0 out of 5.0 by A BIT DISSAPPOINTED THIS TIME WE HAVE BEEN STAYING AT CARTERSVILLE HOLIDAY INN FOR THE PAST 6-7 YEARS ON OUR WAY TO FLORIDA AND BACK IN THE WINTER. I HAVE ALWAYS RATED IT 5 STAR, IN EVERY WAY UNTIL THIS YEAR. THE PROBLEM WAS WE HAD BEEN DRIVING ALL DAY AND WERE TIRED, WENT TO BED AND AT 11:30 P.M. OUR PHONE RANG, SCARING THE DAYLIGHTS OUT OF US. IT WAS THE FRONT DESK, SAYING SOMEONE HAD BEEN IN OUR ROOM PRIOR TO US AND LEFT SOME CLOTHES THERE, COULD THEY COME TO GET THEM? NEEDLESS TO SAY, WE AGREED BUT MY HUSBAND WAS VERY CONCERNED THAT WE WERE OPENING OUR DOOR TO A STRANGER. IT WORKED OUT O.K. BUT AFTER IT WAS OVER I COULDN'T GET BACK TO SLEEP. ALSO, WHEN I MADE COFFEE THE NEXT A.M FOR US, THE COFFEE GROUNDS FROM I DON'T KNOW WHO/WHEN WERE STILL IN THE COFFEE POT. WE WILL CONTINUE TO STAY THERE BUT A BIT DISAPPOINTED THIS YEAR March 19, 2014
Rated 4.0 out of 5.0 by Registration was a breeze The front desk personnel was very friendly and helpful. The restaurant was okay. Took a long time to get our food. The rooms were nice enough and comfortable. Did not like the fact that the only way to our room and back up front was past all the smoking rooms. It was raining that night and could not go outside to the front where the retaurant was. We did not use the rest of the facilities so really can't comment on that. A bottle of water for priority club members is almost a joke. March 8, 2014
Rated 5.0 out of 5.0 by Outstanding hotel Excellent in every way. Great location when traveling from Illinois to Florida and returning to Illinois. March 1, 2014
Rated 5.0 out of 5.0 by Relaxing Experience What a wonderful place to stay! Can't say enough about the entire staff. Very friendly and courteous. Great food and a very relaxing bar. Great nights sleep!! Recommend very highly! February 23, 2014
Rated 2.0 out of 5.0 by Dated property I stayed at this hotel in January 2014. I agree with many of the other posters. It is old; it even has an odor of smoke probably left over from when they banned smoking at the hotel. It does not have an elevator to the second floor. If you have a sensitivity to flicker, this hotel has bare compact fluorescent lights (CFLs) in many locations. Is it Holiday Inn’s policy to have this unpleasant lighting? CFLs should be covered. Better yet, use LEDs. The staff was excellent, but this property needs some investment. I checked out early and went to another hotel. February 16, 2014
Rated 5.0 out of 5.0 by Restful oasis during our winter travels Excellent Value. Not plush but a very well managed and maintained hotel. Nice decor in the lobby and rooms. The bed, pillows, and bath were very clean and comfy. The staff were all friendly, efficient and knowledgeable. Probably the best free breakfast of any hotel in our travels. February 12, 2014
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