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Rated 4.2 out of 5 by 127 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service. Nice staff and slept great in the room. The bed and pillows are very nice. The breakfast was free and okay but not great. November 6, 2014
Rated 5.0 out of 5.0 by Thank you Holiday Inn Casa Grande This is probably my 10th time staying at the hotel and with multiple rooms. It is our home away from home when we are doing prison ministry in Eloy. The guest rooms are aging but the value in rate with breakfast is great and rather have the value then a renovated room. The hotel fits our needs. Thank you to Joanne for booking our rooms and ensuring everything was in order when we arrived. Appreciate the friendly staff and having a pool and jacuzzi. November 5, 2014
Rated 3.0 out of 5.0 by Could be much better While the food was good, the room can be much better. The bathroom smelled like sweat the whole stay and it was so bad that I could not spend more than 5 minutes on it. The staff was okay but there was no breakfast included. Could be much better. October 31, 2014
Rated 5.0 out of 5.0 by Very comfortable bed, excellent service Greatly enjoyed our stay here. The room was clean, bed was extremely comfortable, and the staff was very friendly and helpful - recommend this hotel! Mary October 30, 2014
Rated 2.0 out of 5.0 by Bait and switch check in This hotel is an ok hotel. Unfortunately I was told one thing at the front desk and billed for another. October 28, 2014
Rated 4.0 out of 5.0 by Bar I have been staying at this hotel for the last 7 years during the Copperstate Fly-in. The Bar in this hotel is very unattractive and the seating is terrible. I do like to have a drink or 2 in the evening before dinner, but I go elsewhere. October 27, 2014
Rated 5.0 out of 5.0 by Good service, good restaurant Great staff, good restaurant, nice people that make you feel at home. October 21, 2014
Rated 4.0 out of 5.0 by very clean grounds, friendly staff. Overall I recommend this hotel. However, the mattress was not very comfortable, a large dip to one side of mattress. October 19, 2014
Rated 5.0 out of 5.0 by Great service and a great bar Loved my stay even though it was not a planned stay. But would recommend this hotel to family and friends October 19, 2014
Rated 4.0 out of 5.0 by A nice stay This hotel was excellent for our purposes. Good bed, responsive Wi Fi. Decent TV selection, Friendly and helpful staff. Two minor complaints were the pool was too warm and over clorinated. The bar was ugly and noisy. However the restaurant was quite adequate and the pricing fair. We would stay there again if we had reason to be in Casa Grande again. Marg and Harry October 16, 2014
Rated 5.0 out of 5.0 by Great place to stay We are on a roadtrip traveling across the country. We are staying at random hotels along the way. We knew nothing about Casa Grande but ended us staying there on the way to the Saguaro National Park. We were greeted with warmth and friendliness and given great treatment while we were there. After we visited that area and spent a night in Tombstone, we were heading back into the Phoenix direction but could not make it all the way. We ended us staying at this hotel a second time. The night clerk, Rick, treated us like long lost relatives. He told us he had been thinking about us and was really glad we were back again. He turned to his coworker and told her we had put a smile on his face. That put a warm feeling in our hearts. I wish this hotel could be placed all along the roads we are traveling so we could stay in it again and again. Loved it. October 16, 2014
Rated 5.0 out of 5.0 by Very comfortable rooms and outstanding staff I have stayed at this hotel several times. It is always clean and comfortable. The staff is very professional and friendly. I am always happy to return to this place. October 6, 2014
Rated 5.0 out of 5.0 by Best Hotel Staff Ever I have been in charge of planning many meetings, conferences and overnight events with organizations I work for. The Casa Grande Holiday Inn staff provided the best customer service I have ever had. I arrived at the facility October 1st checking out on October 3rd. The staff was always available, friendly, helpful and solved problems before they ever occurred. What a delight in working with everyone there. Thank you for making my job so pleasant and easy. October 6, 2014
Rated 4.0 out of 5.0 by OK for business stay I stayed here because it is close to work. My room this time was not as shabby as prior years. The room was functional except that the lighting in the bathroom is too dim to even put makeup on. Also, the pillows are way too soft. Please include some firmer pillows too. October 5, 2014
Rated 3.0 out of 5.0 by Enjoyable stay Staff is great. Rooms are getting a little worn looking and could use some refurbishing. Beds are very comfortable. Room service was good and very timely. Wish they had a breakfast buffet - September 26, 2014
Rated 4.0 out of 5.0 by Casa gRANDA Hotel staff was great no internet access what so ever in the room or thruout the hotel cheese burger not cooked or prepared right September 20, 2014
Rated 5.0 out of 5.0 by overall happy this hotel was very nice just don't expect great service at the bar you wont get it unless you have a differant bartender than i did i belive her name was terri1 September 19, 2014
Rated 2.0 out of 5.0 by My nightmare of a stay When I saw Holiday Inn, I had expectations but was extremely disappointing. The rooms were dirty. The pillows had make up and bed sheets had stains. My first room, the sink wouldnt drain, and after multiple requests, I had asked to move me to another room. My room was not cleaned the first night. I had left for work very early in the morning, and did not get back till very late at night, and the room was untouched. When i asked to make it a priority to have my room cleaned, it still wasnt properly. The second room i moved to, i found socks and underwear still in the dresser from previous tenants. The room was better, but the cleaning staff was horrible. I left my used towels on the floor to be exchanged, but all they did was fold them and put them back on the rack. I noticed from the smell that stunk up the whole bathroom. This hotel was a huge disappointment as far as IHG standards go. The upside however, was the staff. They were very courteous and friendly, but someone needs to start managing the place like it should be...If you can drive down 6 minutes, there is a holiday inn express that is way better September 19, 2014
Rated 3.0 out of 5.0 by Good Value - Needs Updating The Hotel staff is super friendly and helpful. The Restaurant and Bar aren't bad, pretty decent prices. The rooms need some serious love though. The bathroom was falling apart, the "non-smoking" room reeked of smoke, the halls smell funny, the wall paper is peeling everywhere; overall the hotel could use a good reno. For the price, it wasn't bad; but it just doesn't quite live up to the quality I have come to expect from Holiday Inns/Expresses. September 16, 2014
Rated 5.0 out of 5.0 by Love this place Our team wouldn't think of staying anywhere else when we are in this area. The staff is super! September 15, 2014
Rated 5.0 out of 5.0 by stay here clean and full service nice hotel great staff well kept grounds September 11, 2014
Rated 5.0 out of 5.0 by Great Value and Service After traveling for more than 12 hours this hotel was a welcomed sight. We called in our reservation and when we arrived we were greeted with cookies and a smile. the pool was refreshing and the room clean and comfortable. For breakfast we expected the regular bare bones, but were treated to a lovely buffet. I frequently travel between my homes in Los Angeles and Houston and will definitely make this Holiday Inn a regular stop. September 9, 2014
Rated 5.0 out of 5.0 by Awesome Staff My husband and I were so impressed with how friendly the staff were. Anything we needed was immediately taken care of. They were so friendly and the hotel was so clean and felt like a safe place to stay. We would definitely return to this hotel over and over again! September 2, 2014
Rated 2.0 out of 5.0 by Poor quality I was tremendously disappointing with my experience this time. As soon as I entered the room I contacted the front desk that the florescent light was flickering - this was never fixed after a second request a day later. I have problems with the TV controller and did have someone come and check it. Instead of replacing it - her got it working ans said call again if it stops working. When I did call back the next evening, it took over an hour for someone to come and replace the controller. My rate for the room included breakfast. I was originally told that I had to wait until the night before to get my morning "coupon" for breakfast then I was told I could not get it until that morning. I have NEVER had this experience at any hotel including any other IHG property. Overall the property is OLD and it shows. Wallpaper is pealing from walls. Walls have been poorly patched and the pealing throughout the property and my room. I can not nor will I recommend this property to anyone. August 31, 2014
Rated 5.0 out of 5.0 by Good Value The reason for my stay was for work as I have a project in the area. I found this hotel to be a well kept and clean. The staff were friendly and courteous. August 31, 2014
Rated 3.0 out of 5.0 by school decent hotel . my roon was next to rr track, but i didnt care i was just there to go to a buisness conferance for 2 days . i was very tired when i got out of class so i didnt care about much.. the breakfast was decent . not much to talk about August 26, 2014
Rated 5.0 out of 5.0 by As always I stay in at this hotel a few times a year and as always it's a great stay for the price! The staff is some of the best in the county. August 24, 2014
Rated 4.0 out of 5.0 Holiday Inn Casa Grande AZ Overall hotel was good, pool was adequate and breakfast was very good. AC wasn't as cold as we wanted but it was doable. August 20, 2014
Rated 5.0 out of 5.0 by Casa Grande Holiday Inn Express Highly recommend this hotel for both the business and leisure travelers. Staff was very accomodating, in all areas. August 7, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and nice pool The rooms here are very clean and comfortable. Staff take very good care of property. The pool is large and very relaxing. August 1, 2014
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