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Rated 4.4 out of 5 by 286 reviewers.
Rated 5.0 out of 5.0 by The staff members are wonderful... We stayed for a wedding downtown. When we arrived in the airport we called the front desk to ask about taking a taxi or renting a car..."T" at the front desk answered and was so helpful. She explained our options and remembered us when we checked in! She helped us navigate our whole stay and took the time to map it all out for us on the hotel map! From the local restaurants we could walk to and how long it would take to get to each of our schedule activities for the wedding....Our room was on the 4th floor and the ladies in house keeping up there were awesome! "P" and "L" were especially friendly and accommodating to us! They treated us like friends, remembered us each day and greeted us with a big smile every morning! The beds were comfortable and the room was very clean! We were traveling with kids and made use of the laundry facilities, the pool, the exercise room and the library room! Every space was well kept, clean and comfortable! "Good job" to the management! Over all we had a pleasant and comfortable experience! October 7, 2013
Rated 5.0 out of 5.0 by Near Historic Downtown Just a 10 minute walk from Historic DownTown Charleston. Provides parking at a cost (my oppinnon is rather high). nice pool small and quiet. Food in the resturaunt is excellent, not too expensive. Only complanient would be needs to be alittle closer to downtown. October 7, 2013
Rated 4.0 out of 5.0 by Fall getaway We enjoyed our stay at Holiday Inn, a newer facility and it is decorated brightly and is open and spacious. The Valet are readily available and polite. Good location and great availability to trolley and bus system for easy get around town. The room was spacious however I found the lighting in the bathroom lacking, not bright enough to put on make up or for my husband to shave. We missed having a hot tub on site, it was too cool for the pool, a hot tub would have been nice to relax in after all the walking we did. I also was surprised not to find a microwave in the room, we prefer that when traveling. We were introduced to Holiday Inn through a travel coupon and it was a good value. The room was large and spacious we felt it missed proper sitting for relaxing. We would consider staying here again when visiting Charleston however we will look at other options as well. October 5, 2013
Rated 1.0 out of 5.0 by Not in Historic District Be prepared to spend much time waiting for the free trolley or much money on taxis to get to the historic district. Otherwise, nice hotel. October 3, 2013
Rated 5.0 out of 5.0 by Great Staff and very nice room The staff at this hotel was top notch. They suggested some very good attractions and restaurants to visit during our staff, gave us discounted coupons and told us about the free trolley and pick-up points. The location is about 1-1.5 miles from the sites, so the trolley is a nice way to go to avoid parking a car or walking in the hot/humid weather, especially if you are going out for dinner. The rooms were very well appointed, clean and quite. Very relaxing after a day of visiting the city. My only criticism was the breakfast. it wasn't bad, but for the cost was skimpy and not that tasty. October 1, 2013
Rated 1.0 out of 5.0 by valet parking is mandatory Platinum Elite Level.Very disappointed with this property. There is NO onsite parking for the hotel. Valet parking is $16/night and is effectively mandatory. The reservation details says $16 for valet parking if "these charges apply". This should be noted as a "mandatory" not optional charge. This is false and misleading.The staff says you can street park, but the area is not great (construction, no parking on Meeting Street entrance) and you would have to park three or more blocks away from the hotel. The valets were nice, the front desk personnel were horrible. I was scheduled to stay here 5 additional nights and another business travler was scheduled for 4 additioanl nights. We both cancelled. The property is several blocks from the center of Charleston. I will never stay at this property again. September 30, 2013
Rated 4.0 out of 5.0 by Very Nice but way over priced The stay started a little rough with having to figure out the parking with several vans and cars in our way. No one offered to help as I made my way into the lobby. Once I talked to the desk we had very good service. Room quite nice. The price for the 2nd night was double the 1st night I guess because it was a Friday night. Front desk gave us an excellent recommendation for dinner. However the next morning we ate breakfast at the Holiday Inn and it was poor quality of food but good service. Again over priced even with discount coupon. Did not eat there again. Called for wash cloths on the 2nd day and they did not come in an hour so I visited the front desk in person and they came soon after. Do not feel this is good service for an expensive hotel. Having only valet parking (also not cheap) was not good. We paid more there in 2 nights than we paid for 5 nights at Holiday INN expresses on this trip. Good service for our check out. We did check out one day early due to the very high weekend rates. September 27, 2013
Rated 3.0 out of 5.0 by Not for that price We booked this hotel using IHG Rewards. If not for that we would never had stayed here. It was just average and not worth $350/night. It's new so furnishings were in good shape. We stayed at a Crowne Plaza the night before and it was on par with this hotel at half the price. There are 2 HI's in the same general area that I would consider before staying here again. Wife complained about poor lighting in the room and bathroom. Overall, average hotel. September 27, 2013
Rated 4.0 out of 5.0 by Great service and very helpful The associates at the hotel were always ready to help and all had smiling faces! September 25, 2013
Rated 5.0 out of 5.0 by Customer Care I would definitely stay at this Holiday Inn again. From the time that I drove my car to this property and was welcomed by JP, everyone on the property, including Tammi, Nicole, the manager of the restaurant and the manager on duty demonstrated by their attitude and manner the true meaning of "customer care". The room was spacious, clean, and I simply "loved" the shower. September 23, 2013
Rated 5.0 out of 5.0 by Southern Hospitality at its finest This is an excellent property, clean, comfortable with exceptionally quiet accommodations in the heart of Charleston’s Historic district. The space is comfortable, relaxing and very conducive for work production. Good electronics, lighting, and plenty of functionality. The restaurant serves great food. Sous Chef George and staff demonstrated their talent for service and produced an exceptional anniversary dinner experience. The staff is professional yet friendly with anticipated attentiveness. The General Management team is exceptional at delivering Southern Hospitality. September 18, 2013
Rated 4.0 out of 5.0 by Great hotel, but a little far from the center of Charleston I thought that this was a great hotel. The place was brand new and the rooms were incredible. The staff was friendly and everything was super clean. The restaurant/bar had great food and great priced drinks. My only complaint about the hotel is the location. It was a little bit of a walk to get to everything e.g. the Battery or the open market. Other than that, I had a great time. Make sure to check out the pool on the second floor. September 18, 2013
Rated 5.0 out of 5.0 by Very nice reception from the Valet parking, Bell boy and front desk. This place restored my trust into Holiday Inn !! Every one was very friendly and helpful. The Bar was very nice as was the bar tender. The food all was great; never have such large servings as tapas. I would like to know from the bar tender what he mixed for my wife that I think was called a peach sweet tea. I have been trying to make it here at home without success. Location was not quite down town as we thought. September 10, 2013
Rated 5.0 out of 5.0 by Wonderful experience My new husband and I spent a night at the Holiday Inn downtown Charleston over Labor Day weekend. We were given excellent service. Everyone from the valet to housekeeping were beyond nice and helpful. Kristin at the front desk went way above and beyond to help make our night memorable. She should be given an award for excellent customer service. My husband and I will definitely be returning. Thank you all for a wonderful night. September 6, 2013
Rated 5.0 out of 5.0 by Outstanding Staff, Service and Experience! This brand new Holiday Inn which opened in Jan.2013 is very upscale and nice but what made it even better were the people, especially Front Desk Team Member Tammy! She exceeded our expectations with her professional and friendly recommendations and making sure we had a great stay. The entire team was super courteous and always said hello with a smile on their face...quiet nice these days! :) We will definitely stay here the next time we visit Charleston. September 5, 2013
Rated 5.0 out of 5.0 by Friendly trusting valet. Comfortable beds, nice shower. Every one was very friendly esp valet guys. The red head whose name we did not get was so nice and friendly. All of them were helpful and informed. We wish you had free coffee and tea available in the lobby. September 4, 2013
Rated 4.0 out of 5.0 by Staff was wonderfull Very friendly and gave us helpful advice on where to go visit and eat September 2, 2013
Rated 5.0 out of 5.0 by Payal We enjoyed our stay here. The staff was very friendly. The room was comfortable and a short walk towards Market Street. August 30, 2013
Rated 4.0 out of 5.0 by Great room, good location, OK price, terrible serivce The title says it all. Stayed in the suite and it was an excellent room. Room service provided towels only, no straightening up or bed making, which was disappointing. I placed a breakfast order outside of my door and called room service to confirm someone would pick it up, but it was still there in the morning, so I didn't receive the breakfast I wanted. Was in town for a concert and used the taxi service that had contracted with the hotel to use, but the price was more than a normal taxi and the taxi did not show up to pick us up from the concert as promised. I contacted the front desk to see if they could assist but the front desk said he knew nothing about taxis and couldn't help. Good overall experience, not great and not good enough to keep us from shopping around further next time. August 28, 2013
Rated 5.0 out of 5.0 by great hotel great hotel only complaint is they say they have computer and printer in business center when in fact they don't August 28, 2013
Rated 5.0 out of 5.0 by most comfortable hotel bed i have ever slept in this was most comfortable hotel bed i have ever slept in August 26, 2013
Rated 4.0 out of 5.0 by Bed and service Overall our stay was great. It was a spacious room offering overall comfort. However the bed could sure use a new mattress. For a new hotel the mattress, which was a king size, had body size indentations which made it seem as if it was 10 years old. Overall service was great, the staff at the front desk was always cheerful and helpful. What we were surprised by was the morning's maître'd. He hid the coffee urns because "People thought it was free". Obviously this is an offering that people are used to in the morning, especially at a Holiday Inn. He was borderline rude with us when we went to breakfast. The waiters however, were very attentive. August 22, 2013
Rated 4.0 out of 5.0 by Wonderful staff - beautiful hotel My husband and I stayed in your hotel recently and it was an overall enjoyable experience. The hotel itself is beautiful. Our room was clean and comfortable. We didn't like the set up of the bathroom door. It would not stay open by itself and became a nuisance. Maybe a stop out at the bottom would give the option of having it open. At first, we weren't thrilled about paying a daily valet fee on top of our rate. But the service was convenient and the valet employees were always prompt and courteous. The entire staff was friendly and accommodating - always exchanging pleasantries even in passing. Dan, the bartender we talked to was personable and gave high quality service. Diana, the bartender on her first night did an excellent job as well. I wish I could remember the names of the young ladies at the front desk. They were helpful on several occasions and always friendly. While the weather was rainy and overcast our entire trip, the Holiday Inn was a silver lining. Thanks again for the wonderful customer service. August 21, 2013
Rated 5.0 out of 5.0 by Third time here! With my daughter attending College of Charleston, we have made 3 trips to the city in the past 6 months, and have stayed here each time. It is clean, extremely comfortable, and the staff is always friendly & helpful. It is a little further from the city than some other hotels, but still an easy walk to downtown & to the campus. The construction around the area indicates that the area is improving all around. We are making a conscious decision to stay on the peninsula when we visit Charleston, even though we could save some money by staying across one of the rivers, but we feel that this hotel is reasonably priced in relation to the convenience of being able to walk everywhere when we're here. I already have my reservations here for family weekend in September! August 20, 2013
Rated 3.0 out of 5.0 by Too hot Despite having front desk and environmental services to our room TWICE., they were never able to repair our air conditioner in our room. It stayed 76-78 and was quite uncomfortable trying to sleep at night. We even propped the door open to the room with a suitcase to cool it down from the the adequate hall air-conditioning. We never ate in their restaurant . Incredibly expensive parking considering how far away Bay Street and the Market are. Nice gym. August 17, 2013
Rated 3.0 out of 5.0 by Room charge I booked the rooms online and received an email with the confirmed rate. I received my bill slipped under the door which had a higher daily rate per room. I took my bill to the front desk and asked them to correct the bill. They refused stating unless I had something in writing from the hotel the rate remains. I asked them to access the confirmation email which listed the quoted rate. They said they don't have access to that information. I opened my email account and showed them their confirmation email to me. They looked at the email and walked away. Eventually they crossed out the amount on the bill, wrote a new total next to it and pushed it toward me. This transaction took almost thirty minutes. August 16, 2013
Rated 5.0 out of 5.0 by Reasons I pick this hotel The excellent condition of this new property is certainly a draw to anyone visiting Charleston. That being said, the real reason I keep coming back is because of the fantastic service and warm welcome I get from the staff. From Kristen, Tammy, Nicole at the front desk to Daniel in the restaurant/bar and even the bellmen, they know how to make you feel welcome and appreciated. I have probably stayed at this hotel more different times than just about anyone since it opened. I have Never been disappointed. I actually look forward to my next visit, which I hope will be soon. August 14, 2013
Rated 5.0 out of 5.0 by Great experience The staff were so helpful and professional. Great hotel! August 13, 2013
Rated 5.0 out of 5.0 by Great staff and hotel but parking an issue Beautiful hotel and a short walk to king st where all the dining and shopping is in downtown Charleston.Staff was friendly and my only complaint was has that you are required to pay 16 dollars just to park your car and its not included in the room rate. August 12, 2013
Rated 5.0 out of 5.0 by excellent customer service and stay! from a priority club member; what a nice place to stay and the service TOP NOTCH!!! something you DO NOT SEE TODAY AND I MEAN YOU DONT SEE CUSTOMER SERVICE LIKE I SAW WITH THIS LOCATION IN HISTORIC and everything inside was nice and squeeky clean..i already miss this place already......many thanks to the people at the front desk especially nicole who took care of us when we decided come back later in the week. greetings to the nice people at the restaurant and valet service as well.....everyone was so nice it seemed like we knew everybody there...will definitely be back...when i say be back I MEAN BE BACK AT THIS HOLIDAY INN AT MEETING PLACE...!!!!! THANKS AGAIN!!! 5 STARS...... August 11, 2013
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