Rated 4.1 out of 5 by 155
Rated 3.0 out of 5.0 by bdabye Great facilities, but...
I've stayed at this hotel a number of times due to the convenience of location of my purpose for my visits in the area and majority of the time, I've had a pleasant experience. This past visit, my greeting was anything but pleasant. Arrived to discover my reservation had been altered from a king bed to a double bed and from the executive floor to the 1st floor - not acceptable considering I made the reservation weeks in advance! Though I did get my reservation corrected after making it clear I wasn't accepting that change, the woman who checked me in gave serious attitude, no smile and no apologies whatsoever, then had the nerve to yell at me when I didn't hear correctly over the wireless password. First impressions are the most lasting and had I not been so busy with this trip, I seriously would have found another hotel with friendlier staff. Serious room for improvement there.
May 20, 2013
Rated 3.0 out of 5.0 by MLK91 Customer service not priority
The staff was slow to assist, then assigned me to a room right next to the ice machine even though my profile specifically states away from elevator and ice machine. When I asked to move they move me to a double bed room instead of a King stating there where no other rooms available. After another trip to the lobby they found a "King" room across from the ice machine. Not very impressed with front desk staff service!
April 24, 2013
Rated 3.0 out of 5.0 by Smelly Odors in hallway
The hotel was adequate, but there was a very srtong smell of urine in the hall on the 4th floor.
April 19, 2013
Rated 3.0 out of 5.0 by fast0thomas Airport Shuttle
The airport shuttle is nothing like the internet or staff says. None of the staff knew or gave you the correct time of the shuttle. Last shuttle was well before 2 am and the first was not avalible till sometime after 5 am. So I had to take a taxi from the hotel to the airport and it cost me $15. If you are traveling and using the shuttle during the day it was great. The hotel was average but the staff was not helpfully or friendly.
April 16, 2013
Rated 4.0 out of 5.0 by Mickey78 Good hotel for airport layover
The hotel was clean and comfortable, the shuttle service to and from the airport was fast and on time. We stayed during the NCAA final four event, and the prices, unfortunately reflected the increased demand. Would stay again.
April 12, 2013
Rated 1.0 out of 5.0 by Winnie38 No A/C
Front desk 2 people working both on cell phons which was much more important then meeting the guest. A/C was not working did not see anyone tring to fix in other words no A/C vans on prperty.
I was told to open the window as it was going to be a cool night. Not a good idea when you are 2 miles from airport.
None of the staff would great you as you walked by, This is not a big deal but friendlyness go a long way in repeat customers
April 8, 2013
Rated 5.0 out of 5.0 by cooneysmom Safe Haven
Crazy weather delay at destination city caused overnight layover in Atlanta. I had one of the only flights available early the next morning to get me to my destination in time for my business meeting. Having to make snap decisions in travel plans, I booked another hotel on arrival in Atlanta. Arriving at that hotel, I was very uncomfortable with the accommodations and kept trying to talk myself into staying in my prepaid room. However, the gross factor won out and I bolted!
I had noticed a Holiday Inn Express close and thought I had made a reservation there, but I was actually registered at the Holiday Inn South Atlanta. The HI Express desk registration clerk made sure that I arrived at my new destination. I wish that I had thought to write down everyone's name, but the entire staff of ALL my Holiday Inn interactions were professional and showed genuine concern for my plight.
The Holiday Inn Atlanta Airport South was perfect for the late night arrival. The room was spotless, the restaurant welcomed my late arrival like it was nothing and the meal was great, and the nightcap at the bar was most appreciated.
Complimentary Airport Shuttle to the airport the next morning was prompt and comfortable. Coffee in the lobby for the short wait.
Thank you for providing me with the comfort, courtesy, cleanliness, and convenience for a reasonable price. I will make sure that the Holiday Inn Atlanta Airport South is on my "favorites" list and recommendations.
March 12, 2013
Rated 4.0 out of 5.0 by GLZ27 STAYING AT YOUR HOTEL
THANK YOU FOR EVERYTHING, EVERYBODY WAS NICE AND HOTEL IS OK
March 11, 2013
Rated 3.0 out of 5.0 by Doug13 Nice Place - Bad Practices
Clean and close to airport. Staff friendly but not reasonable. I actually live 45 minutes north of the location but used my points to book so my son and I could swim for the evening and be close to the airport to pick up family in the morning.
Two issues that unfortunately were not handled well: We checked in and noticed a kids eat free sign fo the restaurant, so we put our bags upstairs and came down to eat. When we got the bill and asked why the kids meal was not free they would only respond that we had to get program details from the desk. The desk said that the deal was only available when you buy a full price room. Bait and switched. I just shook my head in disbelief and my son and I went to check the pool. "OUT OF ORDER" since we were just there to swim and be close to the airport, I asked the desk if I could cancel and have my points returned so we could go to another Hotel and swim. They said they could not do that for us due to policy and it was beyond their control because cheerleaders messed the pool up and it needed a deep clean??? The best they could do is give me 5000 of the 15000 points I used for the room and give me coupon for a free kids meal. LOL...What happens when you don't have a kid? What really surprised me is they really had nothing to lose. We had not even used the room, and it was a non revenue points stay. How tough would it have been for them to reimburse the room points and recommend another location with a working pool. If you really want to know what IHG Priority Club Gold Status gets you, this should clear it up. Comical...yes. I travel just about every other week and guess which hotel group got dropped to 3rd? Just sayin.
February 23, 2013
Rated 5.0 out of 5.0 by Sam098 Comfortable bed,great service
Overall experience was pleasant; staff very efficient & friendly
February 17, 2013
Rated 5.0 out of 5.0 by Chrisvh3000 Great staff.
Had 2 night lay-over. Staff went out of their way to make me confortable, solve any problems I had.
February 2, 2013
Rated 5.0 out of 5.0 by BobJ Great
Great stay, highly recommend this hotel, staff is superb.
January 27, 2013
Rated 1.0 out of 5.0 by Tricy10 Will not return
Hotel staff at check in was very unpleasant. Did not understand why I had to pay for parking and I was paying to stay there. Immediately withdrew 25 dollars from my account for incendentals, called accounting, and still have not had my money placed back on my card and was told it would be 2 to 3 business days. Today is Jan. 22.and still have not recieved my money. Breakfast and restaurant was closed. Would not recommend this hotel to anyone because of staff in person and on the phone. Brought a friend there from up north and talked about how people are more plesant in the south only to be extremely embarrasses in the end.
January 22, 2013
Rated 4.0 out of 5.0 by Golferguy Airport hotel only
Good security for rooms and cars. Need access card for both. More info on how to get out of the parking area would have been helpful. OK if you have an early flight and are up early. Otherwise the noise from aircraft taking off and landing will probably wake you up.
January 22, 2013
Rated 5.0 out of 5.0 by GinGar Great service and Airport Transportation
So efficiently in all areas. Congratulation.
The customer service help Us, and the Online reservation work perfectly
January 8, 2013
Rated 4.0 out of 5.0 by dannyandalana Great Room Value (but Charge for Parking)
This is not a downtown hotel, but still charge $6.00 to park. (I stay 100+ nights per year at IHG, but never seem to see the parking while booking).
This is still the best value hotel in the area even with parking added.
Hotel staff was not very friendly. Desk clerk was efficient at check-in, but no mention made of Priority Club Status. Server at breakfast never acknowledge I was there. I ended up eating the breakfast bar and leaving the voucher on my table.
There are several local restaurants convenient to the hotel (I ate at the Noodle Shop - fresh cooked, great price, unfriendly service -- must be something about the College Park area!!)
Rooms were clean and comfortable for a good night sleep.
January 3, 2013
Rated 5.0 out of 5.0 by elibec Staying this December
Pretty good service and facilities around the hotel.
Shuttle service must be each 15-20 minutes. Sometimes 30 minutes is too much waiting
December 17, 2012
Rated 3.0 out of 5.0 by Bob1950 aging
Obviously, like most Holiday Inn's, the food and drink are overpriced,you had to pay for parking, but my room rate was excellent. The rooms are badly in need of an upgrade. The small refrigerator in my room was old, didn't seal nor cool well. The plumbing needed replacing, the water faucet was difficult to turn off.
December 12, 2012
Rated 4.0 out of 5.0 by Luis07 Good short stay.
My stay was less than 24 hours but I got good rest after my long trip.
December 10, 2012
Rated 3.0 out of 5.0 Holiday Inn South
Hotel is pretty but average overall. No upgrade offered with Platinum status.
I was seated at a dirty table in the restaurant on my first stay. I was seated at a table with dirty coffee cups on my second stay. Food was average. It is unfortunate that the hours of the restaurant are limited as it does not allow for late night arrivals to have dinner.
Room was dirty on second stay - floor had not been vaccumed and the chair had stuff all over it.
Overall customer service is okay.
December 10, 2012
Rated 4.0 out of 5.0 Comfortable bed and great service.
We enjoyed our stay at Holiday Inn Airport South. We felt safe and secure, because we had card access to the elavator, gate and room. The only thing we wish they would not do is charge us for $6.00 everytime we'd come back for parking.
December 8, 2012
Rated 5.0 out of 5.0 by Eric19657 Very close to airport
This hotel is very close to the airport and was very nice. I did not use the restaurant as I arrived very late but it had a good price and was very clean.
December 4, 2012
Rated 3.0 out of 5.0 by lilcaligirl Stop over in Atlanta
The staff were nice, but were not going to go out of their way to wow you. I asked if they could look up my priority club number they said no. The rooms were clean, I had called two days prior and asked for joining rooms since we were traveling with family and had reserved more than one room, they said to call the day of our reservation and accommodations could be made. However when I called the morning prior to our arrival, I was told they would get me as close as they could but they were not going to make promises. This was a request also on my reservation under the comments section. So if you have special request while traveling, don't stay here. Other than that the rate was reasonable, they have a shuttle to get you to and from the nightmare of an airport. The food in the restaurant was above par and the chef came out and checked all the patrons to ensure their meal was to their liking. The waitstaff was also very friendly, helpful and efficient.
November 14, 2012
Rated 4.0 out of 5.0 by moonlight comfortable bed & lovely motel
Motel and room were very pretty and comfortable. Breakfast was very good. Went downstairs for dinner. One server was working , two were standing around talking . No one waited on me. I walked out. of resturant.
November 7, 2012
Rated 5.0 out of 5.0 by Annie106 Great service
We used this Holiday Inn so we could stay at the hotel and then leave our car in the extended parking and take the shuttle to the airport. The shuttle came every 15 minutes and we didn't have to wait very long at all! The room was great and the bed was comfortable and the shuttle service to the airport and back was so easy! I would definitely stay here again.
November 7, 2012
Rated 5.0 out of 5.0 by terriyvonne Comfortable room and excellent service
I truly enjoyed my stay at Holiday Inn and I most definitely will be returning real soon. The staff was excellent in everyway possible. The rooms were well kept and very clean. I enjoyed every aspect of my stay. Security was great felt very secure while staying there.
Would advice anyone to stay there if one is looking for safe, clean and reliable service.
October 20, 2012
Rated 4.0 out of 5.0 by Allison Friendly
Friendly welcome. Pleasant atmosphere. Nice touch to have guest draw a "gift" from a basket. Overall good experience. I did not receive the requested wake up call. Fortunately I had a back up so I didn't experience major consequences. I would recommend the hotel.
October 13, 2012