Rated 4.2 out of 5 by 370
Rated 1.0 out of 5.0 by unhappy33 Poor staff
Staff at the Columbia MO Holiday INN is in desperate need of training. Front desk staff are not familiar with systems and need customer service training. The cleaning staff also need some supervision as our room was unclean.
Overall the hotel is in desperate need of a renovation.
October 1, 2015
Rated 5.0 out of 5.0 by Captain711 LATE NIGHT, GREAT SLEEP
After a drive from St. Louis we looked forward to a good nights sleep. That is exactly what we got. When we checked in Jason, the night auditor was busy with several others. He thanked us numerous times for our patience and when it was finally our turn he again apologized, dealt with the paperwork and surprised us with an upgrade that made our evening. The buffet the next morning was exceptional. We only wished we had more time to spend at the hotel but the schedule wouldn't permit. If you get a chance stay here!
September 29, 2015
Rated 5.0 out of 5.0 by Tula15 Great Stay
Always a great stay here. had a minor issue at check in but it was resolved quickly. It was also a very busy sold out weekend so I understand it gets hectic. Have been staying here for over 14 years and they have done upgrades to the hotel lately and it looks much better.
September 24, 2015
Rated 5.0 out of 5.0 by Dogfoot Clean, Comfortable and Quiet Ritz
This is the third time I have stayed at the Holiday in at Columbia mall, and The hotel is always clean, and quiet. The grand room/inside courtyard it ritzy and beautiful. Always happy to stay here when in Como!
September 23, 2015
Rated 5.0 out of 5.0 by Steve from KC An excellent stay
I travel frequently for work and often stay in IHG hotels. This was my first stay at the Holiday Inn Executive Center but will not be my last. I was VERY pleased with how clean the room was when I checked in. I often find little things that housekeeping missed when I arrive at a hotel, but not here! Everything, and I mean everything was clean and in order. I ate breakfast at the sports zone there at the hotel as well as lunch, and was very impressed with the staff as well as the food. Overall,an excellent stay and I WILL be back to stay here again.
September 21, 2015
Rated 5.0 out of 5.0 by Fat Larry Great place in Columbia
Overall great stay, received an upgraded room with out asking, staff was friendly and cheerful.
Lounge staff were welcoming with excellent service
September 17, 2015
Rated 4.0 out of 5.0 by GMKDC Executive area wasn't special
We booked executive rooms, but we found the extra expense wasn't offset by special features. The regular rooms (used by members of our party) seemed as well equipped but a bit smaller.
The breakfast buffet (provided with the room) was excellent. The waitress was friendly and attentive.
The free drink tickets were for beer and wine, not mixed drinks that one would expect for an executive room. In our case, the bartender seemed lackadaisical.
The worst feature was the doors slamming in the executive suite and loud conversations in the hallway.
The doors should close quietly. People should be told not to gather for conversations until outside the executive section.
We met one manager, and if he is representative of your executive staff, the hotel is in good hands.
If I stayed again, I wouldn't upgrade to the executive section.
September 15, 2015
Rated 5.0 out of 5.0 by IHGcustomer63401 Great stay!
Great stay. This hotel has been around awhile, but rooms had been updated and were fresh and modern. Used hotel for meeting with mid-sized group and all staff were great. Very pleased.
September 15, 2015