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Rated 4.0 out of 5 by 222 reviewers.
Rated 5.0 out of 5.0 by Quality Facility w/ Excellent Accomodations. Attended a state convention at this facility and the facility is a perfect location, close to shopping center and other places. Would highly recommend this hotel for business or pleasure. November 13, 2014
Rated 2.0 out of 5.0 by House Keeping See previous comments regarding the problems with house keeping. We have called the house keeping manager twice since we left, and she tells us she will get back to us and to this day she has not called us in regards to our concerns. I believe the problems with the house keeping staff stem from the house keeping manager. Rooms were not made up and she never checked. When we called around 5 pm to have it made up, we were told it must have been because we had the "do not disturb" sign out. WE DID NOT! November 13, 2014
Rated 5.0 out of 5.0 by Consistently Great We stay at this location once a month and have for a little over a year, it is always our first choice when we are staying in Columbia and we are disappointed if we forget to make the reservation early enough to get a room. The fitness center is great, way more equipment than a hotel usually has, nice pool, breakfast is good and it's quick & easy which is always important to us in the morning, the bar is also enjoyable especially if you want to watch sports. November 11, 2014
Rated 5.0 out of 5.0 by Excellent visit Had a great meeting / staying experience at this location. Highly recommend. November 10, 2014
Rated 3.0 out of 5.0 by Sub-par Dog-friendly hotel left me awake with barking. Front desk did move me the next day. Conference food was only so-so. When I returned home from this business travel and tried to attach the stay to my Priority points, I was told that "group rate stays" did not apply. With that in mind, I'll stay elsewhere for business travel in the future. November 8, 2014
Rated 5.0 out of 5.0 by Very comfortable If you are 6 foot or over ask for a room with a high shower head, room was comfortable and quiet November 7, 2014
Rated 1.0 out of 5.0 by Bathtub mold Hotel is OK, but mold in bathtub area is inexcusable as was the water stain on the ceiling in the corner of the sleeping area. November 7, 2014
Rated 4.0 out of 5.0 by Good sleep very quiet Great location to stay hopefully they will rectify the breakfast buffet. November 6, 2014
Rated 5.0 out of 5.0 by great amenities good hotel for CoMo. value is good and hotel has two good bars/ lounges. rooms are comfortable and great for sleeping. November 6, 2014
Rated 5.0 out of 5.0 by People Make the Difference While I was staying at the Columbia Mall Holiday Inn I had the pleasure to encounter a young lady on staff that is an absolute treasure to this property. I normally have the desk person acknowledge that i am a Platinum IHG member but this was the first time I actually felt that she genuinely appreciated my membership. I have to apologize that i do not have her last name but her name tag said Brittany (she seemed like she was a possibly a manager) If you could find a way to replicate this person, IHG would the only choice for travelers. November 4, 2014
Rated 5.0 out of 5.0 by Best place to stay in Columbia I stayed at this hotel while attending a trade show that was also at this hotel. It was nice to be able to stay in the same hotel as the convention. Thank you for extending a great room rate for us attendees and exhibitors. There was plenty of public space where we could gather. There was a great sports bar attached where we could watch the World Series game. The room was plenty big and very clean as well. Will definitely stay here when back in the Columbia area. November 3, 2014
Rated 5.0 out of 5.0 by Excellent Staff While the room was very clean and comfortable, the staff was extremely friendly and helpful, which made my stay even more enjoyable. November 2, 2014
Rated 5.0 out of 5.0 by bathroom very clean and the lighting was wonderful. Could have had an extra plug in October 27, 2014
Rated 5.0 out of 5.0 by Comfortable beds and fast internet service comfortable beds fast internet service comfortable business chair / desk October 27, 2014
Rated 3.0 out of 5.0 by Restaurant manager was awful! Everything else amazing! We had a group of about 30 people coming for the evening prior to my Mother-in-law's funeral. The hotel stay and the staff was absolutely amazing! They made sure we had everything we needed. However, my family was first to arrive at the restaurant so we told the hostess we had about 25-30 people in our party and the last time we stayed 5 years ago for my father-in-laws funeral they seated us in an area next to the big screen tv. The hostess seated us there and while we were trying to arrange tables and chairs a man who claimed to be the manager came and was extremely upset we were setting in this spot he had reserved for a party of 20. He claimed they made the reservation the night before and they were "in house" guests. Our party of 30 was also "in house" guests and had he stopped ranting and raving over us sitting there he might have understood that. He said it didn't matter how many we had and we were to move immediately. He was arrogant, rude, and very disrespectful to our family. We moved and as more of our family arrived we tried to squeeze into an area for 16 people. After we were there for about an hour with family still arriving, they began taking apart the tables for the party of 20 who still hadn't arrived. Nobody bothered to say to us the group cancelled or offered the now open tables adequate to handle our group. We took the initiative to move ourselves. Our party probably spent over $600 at that restaurant and it was the worst experience I have ever had in a restaurant! The manager of that restraurant should have apologized to our group and never should have treated us like he did. October 26, 2014
Rated 5.0 out of 5.0 by Best Time I was looking for a convenient place to stay and Holiday Inn fit the bill. October 22, 2014
Rated 5.0 out of 5.0 by Very nice room and staff One of the best steaks I ever had in my life in the sport bar. October 20, 2014
Rated 3.0 out of 5.0 by Older hotel, been remodeled Columbia is a location in general to avoid during football season. All hotels double there rates, HIE normal rates are average when they haven't been doubled. EXPO center is an excellent venue for a convention, however question the price they charge for usage including the meeting rooms. Was recognized as a Priority Club member. October 19, 2014
Rated 5.0 out of 5.0 by Great location; awesome staff; nice rooms I loved my stay here- they have a hotel bar in lobby which is nice but they also have a sports bar attached to the hotel. The rooms were clean, the gym and pool were nice too and next to each other so if you wanna go for a bike ride or run on the treadmill then jump in the pool it is very easy to do. October 16, 2014
Rated 5.0 out of 5.0 by Great stay Stayed here for one night on a business trip. Front desk staff was extremely friendly and efficient. Room was spacious, comfortable and clean. Would definitely return! October 16, 2014
Rated 5.0 out of 5.0 by friendly staff great staff, especially the young lady working the 6th floor reception area...she did a great job. October 15, 2014
Rated 5.0 out of 5.0 by Reliable I frequent Holiday Inns on about a monthly basis. I can always count on a clean comfortable room, USA Today, and a quick check out October 12, 2014
Rated 4.0 out of 5.0 by Not my best experience but OK I stay at this location about two to three times a year for business in Columbia and because of its great location off I-70 for other trips. I usually get a great room, IHG recognition, and enjoy the stay. This time, however... I was not recognized as a Platinum Member at check in (even though I presented my card AND IHG Mastercard) and did not initially receive any Platinum benefits until I brought it up to the Manager an hour later. The room had no hooks to hang anything anywhere in the room, and no full length mirror. There was no exhaust fan in the bathroom, which made for a foggy haze every time I got out of the shower and the bed was harder than usual, which did not fair well with my bad back. I mentioned this to the staff on the way out so we will see. On a good note, the sports bar and restaurant were a great experience, staff were overall pleasant, and the amenities were great and refreshing, esp. the pool. I am returning in a few weeks so I will update after that stay and am just hoping this was a hiccup of an experience this time. October 11, 2014
Rated 3.0 out of 5.0 by Unclean room There was questionable stains on the wall. It was to be a non smoking room and reeked of cigarettes. A huge gap under the door let lots of light in we rolled up a towel to keep the light down. October 8, 2014
Rated 5.0 out of 5.0 by Nice and comfortable place to stay The staff was very friendly and helpful. Booking the hotel was very simple. This is a nice place to stay. October 7, 2014
Rated 5.0 out of 5.0 by Great Service-Check In was fast . Room was clean Great place to stay. Highly recommend! The bar/lounge was fun! Great crowd to watch the playoffs. Food October 6, 2014
Rated 4.0 out of 5.0 by bathroom great space, great bathroom space, why is there no fans in the bathroom? the wall paper is starting to peel October 2, 2014
Rated 5.0 out of 5.0 by Great Staff Although the hotel was fully booked all weekend, staff was very accommodating. Many guests were checking in early and were allowed early check-in. The desks and lobbies were busy and staff was friendly and efficient in meeting everyone's needs. Room was very clean and comfortable. October 2, 2014
Rated 5.0 out of 5.0 by Tigers Game We were in town for the MU Football game and as always had a great stay. Great location and great staff...always helpful...but PLEASE fix the darn elevator buttons... the lights have been burnt out forever and you never know if the elevator is working or if its going up or down. Keep up the good work! September 26, 2014
Rated 4.0 out of 5.0 by Family weekend in Mizzou We got these reservations rather late. Sometime in July after we found out family weekend dates for Mizzou and were glad they were open since usually we book a year in advance for game day events. The hotel looks as if it has been updated since our last visit two years ago. The front check in was fine.The staff was friendly and helpful. I had to print out game day tickets at the public computer and it was out of ink on game day. Since we are paying a premium for game day stay I would think everything would be perfect for that weekend. The front desk printed my tickets but I do not like putting my pw and id on computers that others see me use. The back area looks open and deserted. I had to search for the restaurant. We wound up eating breakfast someplace else. Big plus is hotel is less than two miles from stadium. September 25, 2014
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