Rated 3.6 out of 5 by 102
Rated 1.0 out of 5.0 by Beowulf750 Bad experience
* Room was not ready by 4:30 as stated when we arrived. Had to wait in lobby for 90 minutes
* TV did not work. Internet did not work. Couldn't get help with either.
* Restaurant service was horrid. Tried to celebrate after game, tried to get a drink many times. Received 1 cocktail, and many apologies, over two hours. Trying to eat a piping hot pizza with no beverage was memorable.
December 4, 2013
Rated 4.0 out of 5.0 by SmartRice Good service and memory
May Dad and I visit this hotel back to August this year, it was our first visit to Columbia, MO after leaving for 40 years.
Hotel is a bit old, under reno, but staffs provided truly friendly and excellent service.
Both rooms received PLAT upgrade for free BF.
Will stay again if back to Columbia.
December 2, 2013
Rated 2.0 out of 5.0 by mokellyp Renovations going on
This hotel was undergoing renovations during our stay. No where on the website did it indicate this. The lounge area was completely blocked off and the indoor pool was closed. Our main reason for staying here was for the kids to swim. We were able to check in early, which was nice, but when we came down looking for the pool, that's when we found out it was closed. The staff offered to let us go to the hotel next door to swim (in 20 degree weather). I would have liked to have cancelled the room and gone elsewhere, but we couldn't. They knocked some money off the rate which was better than nothing, but still very disappointing. The room was clean and adequate except the shower was made for people no taller than me and I'm 5'4". Shower head was right at my face and my husband only had a few inches of space between the top of his head and the ceiling while in the tub. One of the mattresses was also way too soft. We sunk into a hole in the middle. Internet signal was not that great either. Overall, not a good experience and will not stay again.
November 25, 2013
Rated 4.0 out of 5.0 by ETinSF Convenient and nice place to stay.
The facility is located in a convenient location to get on or off the highway. There are shopping malls and a variety restaurants to choose from in the nearby area. It is close to the location for my meeting. The room is clean and as expected. The staff is pleasant and knowledgeable. I will stay there again in my future visit.
November 23, 2013
Rated 4.0 out of 5.0 by Jacksone Mostly great stay
All was well, except for 1.) iron left rust spots on dress shirt and
2.) weird clunking noises in the hall from 1-4 am at odd intervals.
Otherwise, the amenities were great and the room was very comfortable and well kept.
November 18, 2013
Rated 4.0 out of 5.0 by pmaeder Receipt
Your computers were "down" when I checked out, so didn't receive a receipt. You were going to email a receipt as well as send one via snail mail. I have not received those yet. Please do so soon and then I'd be happy to write a good review.
November 18, 2013
Rated 5.0 out of 5.0 by Gary012 gary012
This was only the second time we had the opportunity to stay at this wonderful Holiday Inn. We have been staying at Holiday Inn's since the early 1980's and this one is right at the top of the list. Without a doubt, your IHG rewards club is the finest in the U.S. We look forward to our next trip back to this fine establishment.
November 16, 2013
Rated 3.0 out of 5.0 by bcrow Old and worn, but clean
This hotel was the best in Columbia in the late 80's/early 90's, but they haven't updated much since then. The decor is old, but it is clean. There were chairs and furniture stacked in the hallways for the entire length of my stay (2 nights).
The walk to my room seemed like miles from the front entrance. There are no alternate entrances that make it closer.
The housekeeping staff is not very considerate. They cram the elevators regardless of the guests.
The breakfast setup is poor. The kitchen is on the opposite side of the sports bar that it is set up in. By the time the food makes it to the buffet iti is cold. The buffet table heat didn't seem to work because the food stayed cold. The servers were considerate and friendly, even though they were working from a deficit to start.
It should be noted that a youth football tournament was in town and they stayed there. The breakfast buffet could not accomodate all of those people. Not to mention that most of the parents and players were rude, selfish and inconsiderate regarding everyone else who was staying at the hotel or eating at the breakfast.
The fitness center looked great, but I didn't have time to use it.
The front desk staff were friendly and helpful.
November 13, 2013
Rated 3.0 out of 5.0 by rhyno18 Disapointing for an IHG experience
It was my first trip to Columbia and I picked this location largely on location. Being an IHG property, I felt confident the quality would be up to other properties.
Upon arrival, it was evident that it was an older facility. No big deal. The lobby had recently been remodeled and looked great. Check in was fast and easy. But as soon as I went through the swinging doors to long first floor hallway...I had second thoughts.
It was dark, felt musty, the carpets seemed old...the wall paper was peeling. I immediately thought of the Overlook Hotel in 'The Shining.'
The room was OK. It had the same musty feel and dusty smell to it that made it smell like a neglected room in a elderly person's home. Everything in the room felt dated - carpet, wallpaper, bathroom tile...even the TV. I didn't want to take my shoes off until I went to bed.
If it would have 1 or 2 day trip I would have fought through it. But since I was there all week, I checked out and moved somewhere else. The staff was very friendly and the GM herself called me when I had inquired about moving.
The location is fantastic, the workout facility is amazing, it's a great location - but ultimately if you aren't comfortable in your room, it's hard to recommend.
November 10, 2013
Rated 4.0 out of 5.0 by MR27 Comfortable bed and a nice clean room
Very good experience overall. A complimentary continental breakfast would add greatly to the experience.
November 6, 2013
Rated 1.0 out of 5.0 by SMSmiley DISGUSTING
This is the most DISGUSTING hotel I have EVER stayed in. I will NEVER set foot in a Holiday Inn again. Dirty, Stinky, GROSS!
November 6, 2013
Rated 3.0 out of 5.0 by Alisha4444 NOT THE ROOM I BOOKED
I booked a room with two Queen beds. When we arrived Saturday, November 2, the room had two FULL sized beds. It's not the end of the world but I did book through Holiday Inn website to ensure I had a room with two QUEEN beds. Just a head's up to anyone else booking. Two adults on a full bed is not the most comfortable.
November 6, 2013
Rated 4.0 out of 5.0 by MizzouFan Convenient
Got the job done ... pleasant stay. Would return again.
October 31, 2013
Rated 4.0 out of 5.0 by Mufan Sports bar
This hotel is excellent except for the Sports Zone Bar service. It was terrible. We stayed in the hotel two nights and went to the bar both evenings for a nightcap. Neither time was the bar crowded and there appeared to be ample staff in duty. However we were ignored for long periods of time by the staff. Additionally, once orders were taken, there were delays and drinks forgotten. Our complimentary breakfast was served in this same bar and the service wasn't great but much better than in the evening. This is a top notch facility. Please fix the service in the Sports Zone!
October 30, 2013
Rated 2.0 out of 5.0 by Brian1234567890 Uncomfortable Bed and Unimpressed
I stayed at this hotel the night before a taking a state licensure exam on 10/25/13, which also was held at this hotel. The bed was very uncomfortable and did not help me on trying to relax before the exam the next day. Also, the "Expo" room where the exam was held, was very outdated and seemed to resemble an old gymnasium. This hotel seems to have been recently remodeled, but the remodeling job seems to be substandard or left out altogether in some areas once inside. The outside entrance area looks great.
This hotel is also missing an area to get a quick breakfast in the morning. You can order breakfast by room service, but if you need something quick, for on the go, look elsewhere. This hotel is geared toward business travelers that are reimbursed for their travel expenses, not individuals who have to pay out of pocket for such travel expenses.
October 30, 2013
Rated 1.0 out of 5.0 by Deanna1127 Horrible experience
We are IHG Rewards members but when we made this reservation the system was down. Upon check-in, the front-desk employee said he would not be able to add this stay to our rewards account. We always ask for a quiet location at other Holiday Inn locations and they are always able to provide a quieter location. This location put us in the first room at the beginning of a long hallway. We had very loud people up and down the hallways until the wee hours of the morning. The ice bucket was full of water so it obviously hadn't been wiped out. We had stains all over the carpet. Very disappointing for the price we paid. We usually really enjoy our Holiday Inn stays but we will not be staying at this one again. We informed the front desk but the employee could have cared less that we did not enjoy our stay.
October 29, 2013
Rated 5.0 out of 5.0 by Jerseyboy82 Nice Stay
Young staff works hard to please. Shoeshine was the best. Nice room and executive level worth the expense. SportsZone breakfast was very nice.
October 25, 2013
Rated 5.0 out of 5.0 by GrandmaHelen Grand Chapter of Missouri
Enjoyed my stay with a very comfortable room. Great service and food in the dining areas. Banquet room and food very good. In general the hotel is proud of their hotel and keep it up to top quality.
October 25, 2013
Rated 1.0 out of 5.0 by abc123ihg Not a good experience
I do not plan to stay here again.
All around poor experience.
Staff need training.
October 12, 2013
Rated 2.0 out of 5.0 by NotGood999 Not as expected
I was very disappointed with our stay here. We went through the gift shop and there was a terrible B.O.-like odor. Our room was not very good. The mattresses were dipped in the center, I found an old glow bracelet on the floor and trash and gum around the trash can on the floor. There was hair all over the bathroom floor, toilet, wall and ceiling. The bathroom mirror had makeup on it. We didn't discover until very late that some of the pillows on one of the beds had hair and makeup all over it. Definitely was not cleaned very well. Also the tub was filthy. No cups in the bathroom and no tissue in the room at all. I expected much better since a recent update/remodel of the room was attempted. Definitely NOT worth what we paid. I notified the desk clerk about the conditions and all she said was that she would report it to housekeeping. So much for the "we'll make it right" guarantee. I will NOT stay here again.
October 11, 2013
Rated 4.0 out of 5.0 by dlc26 Great Location and Service
We enjoyed the Quiet Level Room, Fitness Center and Breakfast Buffet. Staff was very accomodating. We will return.
October 3, 2013
Rated 2.0 out of 5.0 by Leslie2240 Poor customer service
Television did not work initially. Had to go into set-up to change input.
No food options at 11:30pm.
Not willing to give 2 hour late checkout.
October 2, 2013
Rated 3.0 out of 5.0 by robert61 Housekeeping management staff uncaring
Was there for a convention, which broke up around 1p Tue afternoon. My wife was down ill in our room and I had asked registration (who was very nice and polite) if it would be ok for her to stay in our room until the convention wrapped up around 1p. Was told that would not be a problem and I heard her talk to housekeeping explaining the situation. I also ran into the lady (who was also very nice and understanding) that was cleaning rooms on our floor. This all took place around 10:30am. Housekeeping supervisor, even though we had the do not disturb tag posted, kept beating on the door numerous times, requiring my wife to get out of bed and explain yet again we had permission to stay beyond normal checkout time. Third time of being roused out of bed around 12:30, she gave up, packed all our luggage out to the vehicle and waited, very uncomfortably, for me in the lobby.
I have been to this facility many times for our annual convention, however this was the first time I stayed there. Based on our experience with a very uncaring staff member, not likely we'll stay there again. Painfully obvious her convienence was much more important that a guest's reasonable request.
September 27, 2013
Rated 3.0 out of 5.0 by virgilm17 Decent would stay again
We arrived before check in and were asked to wait. There was a convention, or two and the BBQ festival going on so I was patient. However, after waiting an hour and not even the courtesy of eye contact with any staff member, I had to as again if we could go to our room. The hotel was quite busy so the extra noise couldn't be avoided, but the dogs barking in the room across the hall drove me crazy. A pet friendly hotel yes, but enforce the rules. "No leaving pets alone in the rooms." I'm paraphrasing of course. Housekeeping very friendly. The bathtub was draining very slowly and will be a problem soon.
September 26, 2013
Rated 2.0 out of 5.0 by Stevierey84 Surprise! No pool!
The whole reason for choosing to stay at this location was so my daughter could swim in the evening prior to our busy day. As we were nearing the pool in our swim suits we were then told by the maintenance man that the pool was closed. We met other families in the hall that were just finding out this news and quite unhappy as well. I felt that we should have been informed of this at check-in as it would have given us time to arrange for a different activity. Check-in seemed to be just a mundane task. (get my name, give me the key, send me on my way) I had every intention to voice my disatisfacton during my check-out but it was handled in the same fashion without even being asked how I enjoyed my stay. This is a first for me as all of the many other locations I have stayed were always polite and concerned that I was completely satisfied with the service. I understand that situations beyond your control sometimes happen but it is how those situations are handled that make all the difference in the world.
September 25, 2013
Rated 3.0 out of 5.0 by Don32254 Ovreall experience
As you know by your records, I have stayed in this hotel many times over the past year, Generally the experience has been good. However, in recent stays there have been issues.
TV not working on three different stays.
Coffee pot not cleaned from previous occupant one stay.
Bacon left on floor behind frig. from previous occupant one stay.
Service in Sports Bar has deteriorated significantly due to under staffing.
Food has also gone down hill.
This location is convenient for me during my visits to Columbia, I am considering changing to a different hotel though.
September 23, 2013
Rated 5.0 out of 5.0 by Gloria116 Great service and large rooms
This location can handle large groups easily. I've stayed here the last two years when I've participated in the BikeMS rides since the rooms are really spacious and I have plenty of room for my bike. The people in the restaurants are very friendly and have a great sense of humor.
September 11, 2013
Rated 1.0 out of 5.0 by disgruntledtraveler Holiday Inn Express = better
I thought that a Holiday Inn was the better hotel over their express line of suites. That is quite the contrary. The Holiday in at Center-Columbia Mall looked like an older style hotel was purchased and not very well maintained. When asked about a pool the staff assured us that they had one. This was true. However the indoor pool was closed, and the exterior one was full of dead leaves. Having stayed in four different Holiday Inn, or IHG resorts, this is the first that didn't offer a breakfast. The amenities were shabby at best, rooms that looked like they came out of the seventies with all the smoke damage. The cost for a nights lodging was higher that the previous four places as well. This motel was terrible enough for me to swear off the entire chain.
September 7, 2013
Rated 5.0 out of 5.0 by Mnkstock Excellent
The staff was excellent with making my family including our two dogs very welcome. They went out of their way to make sure we had a great stay. My family and I are traveling across the country and have stayed in a lot of hotels and this was our best stay yet. Thank you!
September 7, 2013
Rated 3.0 out of 5.0 by Msdde Not family friendly
It was a nice stay overall but we were there with a large group of families and it wasnt very family friendly. The pool area is the only place for them and even there they were restricted. Would highly recommend for a business trip.....not for families with young children.
September 3, 2013