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Rated 4.2 out of 5 by 173 reviewers.
Rated 4.0 out of 5.0 by Great Front Desk Staff The proximity to the university is fantastic. The personnel in the hotel were way above average and very responsive to problems and/or requests. The area is very congested making it difficult to drive anywhere without getting stuck in traffic back-ups, and a lot more stopping then going. Great customer service from Gabriel and Billy!! November 7, 2013
Rated 5.0 out of 5.0 by Excellent Service This was our third time in two months staying at the hotel. The staff has always been professional and kind. We have had breakfast and dinner and enjoyed the food. We will be visiting more while our daughter attends the UM. Thank you again. The Nolans October 31, 2013
Rated 2.0 out of 5.0 by Glad we only stayed for one night Other than the convenient location to the University of Miami, and a pretty friendly staff, there isn't much to recommend at this hotel. To begin with, the room had a strong chemical odor, (carpet cleaner?)and the room and carpet was dank with moisture. The carpet was a very old dark green shag-type rug that looked as if was very riddled with germs.The bathtub had a shower curtain that didn't quite fit properly.(too small) We had asked to NOT be on the first floor and for a king size bed when we made our reservation online, (prepaid) which was confirmed. However, when we checked in, we were given a room on the first floor with a queen sized bed. My very tall husband slept with his feet hanging off the bed all night. They didn't seem to offer any sort of compensation, and offered a half-genuine apology. October 29, 2013
Rated 1.0 out of 5.0 by Absolutely horrible To start, the walls are paper thin. We could hear everything from the people talking down the hallway to conversations happening downstairs in the parking lot. Just as we were falling asleep, a man was trying to force his way into our room. He mixed up what floor he was on, and the person at the front desk got him to the right room, but HIS KEY COULD OPEN OUR ROOM. The only thing keeping him out was the manual lock we threw overthe door. His keyboard was allowing him to open our hotel door. It was horrible! THEN, the entire thing was topped off by the "holds they placed on my account. There was no warning that a hold could be placed, and when I called a couple hours after checking out, I was told that the hotel "doesn't usually inform their customers of the hold." IT STILL IS ON MY ACCOUNT. The charge for the room has already been processed and cleared, but the entire separate hold for an amount MORE THAN MY ROOM COST is still on my account. When I tried to contact the person who could fix it, there didn't answer the phone and I have yet to hear back from them. I'm absolutely disgusted with this hotel, and I will never be staying there again. October 28, 2013
Rated 4.0 out of 5.0 by Comfortable, great staff and location I chose this hotel primarily for its location and free parking, but was pleasantly surprised regarding the quality of the room and quiet and relaxing atmosphere. I got a room with a king bed, mini fridge and a microwave, and a view of the pool and a courtyard. Bathroom was smallish but had a nice walk in shower (clearly a renovated part). I dined at the hotel's restaurant (dinner and breakfast, and it was not great but acceptable and priced right. Having stayed in Coral Gables previously at a more expensive place, I felt that I got a great value and all that I needed at this Holiday Inn. I will stay there again! October 27, 2013
Rated 3.0 out of 5.0 by Good Location and friendly The location is excellent, just right across the UM. Staff are friendly, much friendly than 2 years ago. Check in/check out was fast and friendly. Breakfast was OK with very limited selections, though the price was reasonable. The room was clean and well maintained. However, I don't like to sleep under the light. The curtain was useless. It was thin and white. It can't block much light. If you can't sleep under lights (at night, lights from light post outside), avoid this hotel. October 24, 2013
Rated 4.0 out of 5.0 by bed was super comfortable and the pillows absolutely amazing Absolutely love the bed!! I usually don't like hotel beds however this one was great!!! The only problem with the room was the bathroom door wouldn't close but besides that great. October 23, 2013
Rated 5.0 out of 5.0 by Best hotel stay in ages! Everything about this hotel exceeded expectations. The price was so reasonable that we didn't expect such a lovely public area, beautiful pool and lounging area, fantastic, nutritious breakfast, comfortable room, and extraordinary service and friendliness of the staff. If we return to the U of Miami for any reason, this is definitely where we will stay! October 21, 2013
Rated 5.0 out of 5.0 by Awesome experience Great place to stay! We had such a great experience at this Holiday Inn. I was worried what we were getting for the money because the cost of the room was so affordable. For a few more dollars literally we upgraded our room. There were 4 adults in our party (myself, my husband and two adult children) and I was concerned that even the upgrade was not enough space. We got in the room and I was blown away. We got room 301 which was a corner room overlooking the pool. The room was awesome! Not even including the small perfect size fridge and the microwave and sink area. The room was just out of this world. We had 2 double beds in the room and we also had a rollaway brought up that there was no charge for. This did not cramp the room in the least. I could go on and on about this hotel. It was in a great, safe area across from UM. The only downer was that I wish the bar was open in the afternoons (it was around 3:00). We wanted to sit down relax and have a drink but the bar was closed. But that does not takeaway at all from the perfect experience we had here. Please do not hesitate to stay at this hotel. It was a bargain for what we paid and you definitley get your moneys worth and more. October 17, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable beds I stay at many different hotels each year but this one definitely stood out. While the quality was good and the hotel was clean, the staff is what really stood out. They were outstanding. I was there with a sick relative who was reviving treatment at a hospital nearby. The staff was so kind and accommodating. Each day they'd ask us when we'd be out and work around our crazy schedule. I was so grateful for their thoughtfulness and kindness. I will definitely stay here in the future. October 16, 2013
Rated 5.0 out of 5.0 by Outstanding Service from Front Desk Staff From the moment I entered the hotel, I felt like a valued customer. The front desk staff went above and beyond to make sure all of my needs were met. October 15, 2013
Rated 5.0 out of 5.0 by Friendly staff We were comfortable and able to relax. The staff is extremely friendly and helpful. Great value October 15, 2013
Rated 5.0 out of 5.0 by Outstanding service staff Arrived on my birthday and wished happy birthday by all staff especially Billy and Jenny. They remembered my birthday till I checked out after 3 days (wow)!! Very convenient to take the metrorail and even to the airport. Will definitely stay there again. October 12, 2013
Rated 5.0 out of 5.0 by Great place This Holiday Inn has a wonderful staff. Their pool is great and so is the restaurant's food and staff. It's nice to have a place to do laundry, which I did while I was there. October 4, 2013
Rated 5.0 out of 5.0 by Great - location, customer service, overall This is a great place to stay. Initially stayed due to location and close proximity to hospital. The service received was exceptional. The front desk staff was extremely helpful, courteous, personable, friendly, and respectful. They even remembered my name and addressed me by name. The housekeeping staff is among the best you will ever find. The room was clean - provided linen changes. As my trip was not a pleasure trip; they staff made us feel comfortable while we were there. Will stay there every time I visit the area. September 22, 2013
Rated 5.0 out of 5.0 by Awesome Stay with Great Location and Price :) !!!!! Well, well, what can I say. This has to be the best Holiday Inn I ever stayed at. From the location to room comfort to staff and all the way to food. This hotel and it's staff went beyond the call of duty to help serve my needs during my 2 month stay. As a medical student, I felt like I was at home. I must thank starting all the way from the top without mentioning full names: Nonnie, Claudia, and I believe the male manager's name is Mario if I am not mistaken helped in giving me an awesome rate for my long stay. Thank you :) !!! Claudia was kind enough to give my family and I a voucher at one of the in-house restaurants when there was a slight error in one of our reservations. Nonnie and Mario were awesome in their hospitality. Next, Edgar my man. You were awesome. You helped accommodate my needs when I needed to get work done in the business center so thank you. Angel, Gabriel, Jenny, May, Kellyn,and Amanada at the front desk during the mornings were so generous and always offered their warm welcoming smiles every morning as I rushed out to work. Thank you so much. Last, but not least, Zach and Bill the new guys as I left Holiday Inn did wonderful job with their hospitality. I am sorry if I left anyone out but to you all, Thank you. As I have told you all countless times, this is the Best Holiday Inn ever :) !! September 21, 2013
Rated 4.0 out of 5.0 by Nice place :) The overall stay was pleasing. The staff were very friendly and courteous. My only gripe would be that the wifi kept cutting in and of for me. But that wasn't that important to me. The breakfast buffet was great too. September 11, 2013
Rated 3.0 out of 5.0 by Good service Good location for UM, but too noisy because a lot of UM students: in parties in the diferetns rooms! September 10, 2013
Rated 5.0 out of 5.0 by Friendly and Professional staff yet SLOW Internet We used this hotel as we moved our son into the University of Miami which was conveniently located across route# 1. Everyone at this hotel was friendly and professional including: the manager (we forgot his name), Billy at the front desk, Debra at the restaurant, the cleaning staff, the bartenders, the shuttle bus drivers namely Dallas, and everyone else. Since neither my wife or I have smart phones, and we did not bring our laptops, the two of us relied on the two desk top computers in the lobby. Unfortunately, we found these two machines to be remarkably slow. It would take literally several minutes for the machines to load pages such as facebook or various searches using google. It seemed that these delays were typically in the late afternoon to the early evening. Not to dwell on the negative, we had our breakfast in the restaurant every morning before we started our day. The service was perfect and the food excellent. Thank you for easing the pain as we left our college freshman to explore his future. We look forward to staying at this hotel very soon. Keep up the great job and your efforts. August 28, 2013
Rated 5.0 out of 5.0 by Comfortable and clean Quiet, clean and comfortable room, Very friendly, helpful front desk August 26, 2013
Rated 4.0 out of 5.0 by Great Front Desk!! The front desk staff was very professional, helpful and courteous. August 21, 2013
Rated 5.0 out of 5.0 Good location with refrigerator & microwave with great service. I especially appreciated the the addition of refrigerator & microwave oven to guest rooms. I also would like to acknowledge the helpfulness, cooperation and professionalism of Jenny & Angel of your management staff. On the other side the workout room is due for a long needed upgrade as well as the frequently dropping hotel internet.. There seem to be a shortage of a desk chair for guest room desk and table. July 24, 2013
Rated 5.0 out of 5.0 by Excellent service. A+! Check in was simple and easy. Rosie got me my room fairly quickly. The room was comfortable and the bed was amazing. Claudia and the staff made check out fairly painless as well. Overall, great experience. If I need to stay in a hotel in Miami again, I'll know where to go! July 5, 2013
Rated 5.0 out of 5.0 great front desk staff! So helpful. Great beds!!! Always love staying here. Front desk is so friendly and helpful.Location is ideal for my medical visit to Coral Gables. July 2, 2013
Rated 5.0 out of 5.0 by Great place and location I never have had a bad experience at the Coral Gables Holiday Inn. The staff are hospitable and friendly. The rooms are clean and relaxing. Wonderful place! June 26, 2013
Rated 4.0 out of 5.0 by na Basically I did enjoy my stay. There was a not to pleasant experience with my check-in after reserving my stay months in advance. June 20, 2013
Rated 4.0 out of 5.0 by Wonderful Experience, Great Location We picked this hotel because of the convenience of walking to the nearby synagogue for a family function. We didn't even have to walk on the busy highway because there was a back neighborhood access street. (Good for driving back to hotel too!) The rooms were good, but being a slightly older facility, the air conditioner was a bit noisy. The pool and exercise room were easily accessible and never crowded. There was always coffee and lemon water available in the lobby with cups and lids for on-the-go. The breakfast buffet was well stocked with many choices, though not complimentary. The general location of this Holiday Inn was wonderful; shopping, public transit, I95 and @ 20 minutes to the airport. Last, but not least, the staff was friendly and helpful including the lovely lady who helped me in the gift shop. We'll have no hesitation coming back. June 15, 2013
Rated 5.0 out of 5.0 by Very accommodating staff It was my second stay at this hotel and my experience was even better than the first time. Everyone was pleasant, service great and cleanliness excellent. Would definitely recommend this hotel... June 15, 2013
Rated 5.0 out of 5.0 by Outstanding!!! What a wonderful experience it was staying at this hotel. It's like being at a resort without the resort prices. The property is clean, well maintained and comfortable. It is modern with just the right touches. Staff go out of their way to provide excellent customer service. It is well located to all areas of Miami. The restaurant was excellent, as well. We will stay at this hotel on every trip to the Miami area in the future, and highly recommend it to others!!! June 5, 2013
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