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Rated 3.9 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Great Service I stayed in this hotel for five nights, and it was very homelike. The staff were welcoming and friendly, with a greeting whenever I passed the front desk. I truly felt like a welcome guest. I appreciated the hotel shuttle and used it several times. The drivers were very friendly and helpful. October 2, 2013
Rated 5.0 out of 5.0 by Clean rooms and fabulous service We truly enjoyed our stay at the Market Place location. The rooms were clean and very comfortable. The staff went above and beyond to make us feel wanted. The Dart train station was just a stones throw away allowing us to leave our vehicle at the hotel while we visited the State Fair and West End....We thoroughly enjoyed our stay at Holiday Inn and will definitely be back. October 2, 2013
Rated 3.0 out of 5.0 by Good stay but... Every time I stay at Holiday Inn, I find a few things that make my business stay a tad uncomfortable. Since I stay at many of them, I thought I'd point out a few things that are pretty common, in hopes that someone receiving this can make a difference. Besides these "annoyances" most of my stays meet my expectations...again, these are minor and occur at various locations, this one included: 1. Ironing board - no pad; dent marks in clothes from metal board 2. Desk chair, at highest point elevated, still too low for desk 3. TV comes on by itself, as someone before has left a setting turned on to power up at certain time 4. Bathroom mirror too low for 6'1" person 5. Always, bathroom too small with excess space in rest of room 6. Need a clip to keep curtains from allowing in light from between curtain halves Cost is better than other chains, many locations, clean, nice staff, acknowledges member program level, and close to where I need to work 95% of the time. I will continue to use Holiday Inn hotels, but hope they can address some/all of the above. September 29, 2013
Rated 5.0 out of 5.0 by Extremely friendly and helpful staff They made accommodation for a room with fridge when requested. Very courteous and efficient. Room was clean and spacious. Comfortable beds. Air conditioning was efficient but a bit noisy The fitness center though small but well equipped and maintained. September 10, 2013
Rated 5.0 out of 5.0 by Service Wonderful service, great staff, excellence food breakfast and dinner. Great location. September 9, 2013
Rated 5.0 out of 5.0 by staff very friendly We stayed 3 days and was very comfortable and satisfying with all amenities. Food was delivered in a short amount of time and was hot and ready to eat-room was very comfortable and clean--even my dog was happy. A good experience. Thanks to all staff! September 9, 2013
Rated 5.0 out of 5.0 by Excellent Service but ac didnt cool I made a reservation for 2 rooms 7 days in advance. We traveled from Louisiana to Dallas for my nephews wedding. We arrived at 3pm only to find out that only 1 room was available at that time. The desk clerk, Rodney was very professional in explaining that it would only be a few minutes before the other room would be available. I let him know that we were there for a wedding and needed to get dressed quickly. He assured me that we would be to the wedding on time. My parents checked into the room that was available and were able to get cleaned up and ready. My fiance' went downstairs to get the rest of the bags and he stopped to the desk and spoke to Rodney again. He had a room available but not on the same floor as my parents. We appreciated his efforts in going that extra mile to make sure we made it to the wedding on time. Upon check out, Rodney was again at the desk. He asked about our stay and I told him it was great but the ac in our room did not get any cooler. It had been on 68 since we checked in. It was comfortable in the room but to be on 68, it should have been a little cooler. It was not a complaint just a concern for next guest. Please thank Rodney for his friendly service. September 5, 2013
Rated 4.0 out of 5.0 by Four day stay/ Third time we've stayrd there Great place to stay in Dallas Staff was excellent as always Facilities were fine for the most part For some reason, the television would come on at 12:30 am with full blast volume. they immediately fixed it after we brought it up to the staff, but the same thing happened the last time we stayed there. The bar was closed, just like the last time we were here and the restaurant might just as well be closed as half the menu is unavailable. Plan on meals and drinks elsewhere September 2, 2013
Rated 5.0 out of 5.0 by Wonderful experience during a stressfull time After sitting at the hospital all day (8am-12:45am) we were beat and stressed. Upon arrival, the clerk was very friendly and professional. We went to the room and it had not been cleaned. I called the front desk and he was very apologetic and switched us rooms quickly. They also threw in breakfast and a drink in the lounge for our inconvenience. The new room was spotless and smelled amazing. The rooms themselves are large with lots of moving around room. The beds were very comfortable and I loved the fact that you could choose different pillows. The lounge was very nice, the bar keep was amazing. The breakfast was delicious and was ready very quickly. I think a lot of people would be happier if it was an included breakfast, but I liked the fact that you could order what you wanted instead of the regular old make your own waffles and bagels. I will definitely be staying here again when we go back to the hospital in a couple of months. Thank you Holiday Inn Express!! September 2, 2013
Rated 2.0 out of 5.0 by Wished we had booked a different location We love Holiday Inn's, but the main thing that kept us from moving to an alternate location was the Original Market Diner next door. Everything is an extra charge on top of your room stay (aside from parking). While the $10 per night crib fee was comped (we've never been charged this at any other Hotel, in fact it's usually offered to us), the thought of paying extra for that made me not so fond of our nightly rate after all. You begin to see where they make up for costs. Room service and breakfast in the morning left much to be desired. The breakfast that comes with your room (for $10 extra per night) is ordered in the downstairs restaurant and consists of one waffle or a stack of pancakes with a choice of meat or something equally as minimal including juice or coffee. When you finally get your order you come to realize the bacon had been made at 5 in the morning and is barely luke warm and they must've forgotten about your waffle because that's lacking in warmth too. Butter wouldn't even begin to melt. If you need silverware or water be sure to request that or you won't get any. For the cost and experience you are much better off going next door to the diner. We traded in the remaining four days worth of breakfasts because I'd rather eat yogurt out of the mini fridge. I won't begin to talk about our room service experience, but once again, there was much to be desired: from a warm salad with melted cheese on top to soup that was barely warm. This ended up getting taken off our bill. Rooms felt small, but decent if you're not planning a five night stay like we were. Construction in the lobby below our room meant that on at least one occasion my daughter couldn't nap until the "drilling" was over. One plus to this location was the free parking and the very friendly front desk and maid staff. They aim to please and make your stay as comfortable as possible - even with all the above. August 27, 2013
Rated 2.0 out of 5.0 by HOT and Miserable! Air conditioning in this hotel is horrible. The common areas are cooled but the rooms are HOT! August 27, 2013
Rated 5.0 out of 5.0 by great location and comfortable room The front desk very helpfull. Stayed one night for concert was very accesible to downtown. The bed was great room clean and presentable great for a quick getaway. Breakfast was excellent would come back August 23, 2013
Rated 5.0 out of 5.0 by Comfortable room; wonderful staff. I found this hotel to be very comfortable and the staff was great. Food was fabulous!!! August 21, 2013
Rated 1.0 out of 5.0 by Delapitated Hotel was run down. When we first walked in there was a cab driver complaining at the service counter about a patron that jumped from cab and fled to room without paying. We had to stand and watch confrontation August 20, 2013
Rated 5.0 out of 5.0 by Excellent They were very accommodating to our needs due to a medical trip and allowed us to stay in contact with them if we needed to cancel our room late and arrive early/late. Great Staff! The rooms were nice and well taken care of and the beds were very comfortable! August 20, 2013
Rated 3.0 out of 5.0 by Unsure I was staying at this hotel, due to a relative being in the hospital. The rate was a great for that purpose. However, I can not say I would recommend the hotel overall. It is quite dated, but clean. I was in a mobility accessible room and I can not imagine it being truly of ease for someone trying to manuever a wheel chair etc. The bathroom had no holder for the TP it was up on the towel holder(behind the commode). The door was a heavy sliding door. The AC while I do love it cold I was unable to warm up the room. Lastly, re the room there was a small roach in the room. Overall, again the room was clean, the staff was extremely nice. The hotel grounds clean and well maintained. The proximity to the hospital was great(easily walkable). They do have a coffee bar/restaurant and bar. However, no 'free' breakfast in the morning as many other HI do. August 18, 2013
Rated 5.0 out of 5.0 by King Suites Try to get a King Suite on the upper floors... It is worth the extra few dollars for all that extra room to relax and unwind.! August 13, 2013
Rated 4.0 out of 5.0 by Fast Stay In Dallas Good HInn and easy position for Dallas Uptown visit. August 10, 2013
Rated 5.0 out of 5.0 by THIS HOTEL ROCKS I was at this hotel attending a training meeting and I have to say, the staff, food, accommodations were outstanding. The next time I'm in Dallas, I will be staying at this hotel. Great banquet team, and chef. August 9, 2013
Rated 5.0 out of 5.0 by We will be back. The hotel staff was so helpful. They were all so kind and made us feel at home even though it was just a hotel! The shuttle drivers asked a lot of questions and were very knowledgable about things to do near the hotel. The bed was very clean and comfortable and the bathroom was also very nice. We loved the fact that there were towles set out at the pool for guests to use, instead of having to ask the front desk for more towles. The only negative comments I have were that the room got a little warm during the night even with the air set on 68. However it was not ever too hot, just a little stuffy, and it had been 107 earlier that day outside!! The water pressure in the shower wasn't the best. All in all It was an overall very positive experience and it was a great value! We will be back! August 9, 2013
Rated 5.0 out of 5.0 by Pleasantly Surprised It had been awhile since I had stayed at Holiday Inn. But when my wife and I decided to try an inexpensive getaway to Dallas we discovered this place. The rate was most reasonable so naturally we expected to get what we paid for. What we got was a good location close to downtown, a nice room with a comfortable bed, a clean pool and a friendly courteous staff. Two standouts were Tony the bartender and the lounge waiter, whose name I neglected to get. And the hotel was so quiet we even got to sleep in a little longer than usual. The quibbles are small. The shower was tricky to adjust and the items in the snack bar were not priced (I don't buy anything without knowing how much I'll be paying). More importantly the back parking lot could be better lit for the safety of the guests. There is no complimentary breakfast. Other than that we look forward to returning. August 9, 2013
Rated 4.0 out of 5.0 by Room Need to be updated. Beds were comfortable though. Just felt old. August 6, 2013
Rated 5.0 out of 5.0 by Great staff All the hotel staff was super nice, greeting me by name when I needed something. I was upgraded to a suite upon check in. The room was a bit out dated, one of the cabinet doors was hanging by the hinge and the AC didn't cool very well in the bedroom. But, the positive experience I had with the staff made up for any other down falls. I will be recommending my company to use this property on future visits. August 6, 2013
Rated 4.0 out of 5.0 by Overall nice.. Overall nice hotel. Rooms are large, kind of old but clean. Restaurant is great. August 1, 2013
Rated 5.0 out of 5.0 by Great Location This hotel is very well located for business. Very near to downtown. There are a lot of nice restaurants close. August 1, 2013
Rated 4.0 out of 5.0 by Good value and conveniet location Best location V price in Dallas. Near to freeways , next to Market hall and close to downtown. Nice clean rooms and friendly staff. July 29, 2013
Rated 4.0 out of 5.0 by Wish I could've stayed an extra night! We enjoyed our stay! The staff was very friendly and helpful when we needed transportation ideas to and from the One Direction concert!! I loved the beautiful building, and our room felt like home. The kids enjoyed a nice swim in the pool. We didn't have a chance to eat breakfast because we slept in, but I did enjoy my mixed drink from the bar before the concert!! The only con would be the location of the building. It seemed like the only nice place in the area. Would recommend! July 28, 2013
Rated 5.0 out of 5.0 by Great Location - A little Noisy The location is great because it is near everything downtown without the downtown price. However, the DART rail line runs right behind the hotel, so depending which side you are facing, the noise may or may not be heard. Bar was not open during our stay....but there was a really good restaurant next door. Recommended! July 26, 2013
Rated 5.0 out of 5.0 by Comfortable and relaxing Conformable and relaxing! They have great customer service and excellent chefs. The chef delighted us with a variety of food. Would recommend this hotel. July 23, 2013
Rated 5.0 out of 5.0 by Amazing The room size was impressive, the staff was so friendly and helpful, the food was impeccable and the location was fabulous. Great Views of Dallas. I had a microwave and a fridge in my room. July 23, 2013
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