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Rated 3.9 out of 5 by 178 reviewers.
Rated 4.0 out of 5.0 by Overall Experience My overall experience was very good, the staff were very helpful and friendly and did whatever they could for you. The rooms and house keeping staff did a great job also. My only negative was the window in my room was scratched up pretty bad and while I was online in my room, I ended up getting a virus on my computer that shut me down until my company IT department was able to cleanit up the next week. February 6, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn in America I am a Priority Club Platimun Member and stay at Holiday Inn and Holiday Inn Express, every chance I get, if this had been my first experience with IHG I would not have become a member. The Hotel is DIRTY, & Noisey, they put on on the 9th floor, tried two different rooms both had too much noise to stay in, then they moved us to the 4th floor, that room was supposed to be a King however, with a King Bed it was cramped and quite unconfortable, I was told that was the only room left, I don't beleive the room was cleaned properly, there was soap scum on the bathroom counter, the toilet had stains, we left a day early and checked into another hotel once our business was completed. January 31, 2013
Rated 2.0 out of 5.0 by Needs Help Upon arrival there was no bellman as he was running the shuttle bus. Had to get luggage cart to carry our bags to the room. Went to the restaurant around 6:00pm, they only had one server and another gentleman who I think may have been the bartender. Service was slow and ineffecient, I think the waiter was working both the restaurant and the bar area alone. Next day we got back around 4:45pm and I went to get 2 cups of coffee, the restaurant was closed as was the bar AND the Coffee Bar that sits between them was unmanned. Inquiry at the front desk produced the declaration that they were all closed until 5:00pm. Ok I can understand the Bar and Restaurant but the Coffee Bar. There were at least 6 other people sitting in the lobby waiting. I went back upstairs and came back down at 5:15pm and everything was still closed. I had to go to the front desk and get the manager to get 2 cups of coffee. Either the place is grossly understaffed or in need of a decent manager. We will not be staying their again. January 27, 2013
Rated 2.0 out of 5.0 by Hope you aren't hungry I stayed at this hotel for a week-long class being held in the hotel meeting room. On the positive side, the room was adequate and clean, the staff were friendly and helpful, and the food in the dining room was good.. The DART station is just 2 blocks east of the hotel and very easy to get to and use. The DART train does go right by the hotel so we heard it pass by about every 20 minutes while in class and in our rooms. On the negative side, there was no refrigerator or microwave in the room so we couldn't bring back leftovers or keep cold drinks in our rooms. We couldn't even buy the available frozen entres and bring them to our rooms to heat and eat. The hotel dining room was not open for lunch. There was a very small snack vending room just off the front desk which had candy/chips/ice cream/drinks and a limited frozen entre selection and one small microwave. Both times I tried to use this "convenience" for lunch, I was climbing over stacked boxes because the vendor chose lunch time to begin to restock the area..... sodas and water were warm and the food was still in plastic wrapped/stacked boxes, and the stocker was nowhere in sight. Once I got the food hot, I had to try to carry it back to my room to eat because there was not a space available on the main floor. We had to leave the property to find lunch. There was a diner directly across the street. One attendee told me she paid $17 for a chicken sandwich and a salad there. Others told me the food was good but expensive. There were many fast food and sit down restaurants within a mile or two but traffic was busy at lunch time. I am on the road 3-4 nights a week with my job and have stayed at many Holiday Inns. All others have offered a complimentary hot breakfast buffet. Not this Holiday Inn. They charge $10.00 for their buffet breakfast. They also did not provide anything but coffee and water for the class attendees. My room was very warm at night. There was a temperature control box in the room but it didn't seem to work. The lower I turned it, the warmer it got. I heard many of the class attendees complain of the same thing. I also overheard some conventioners who were staying there complaining about it as well. We were there for a job-related class and the hotel gave our employer a group rate for the rooms. If it were just me and my family I would not feel I was getting a good value at their regular rates and would not stay here again. January 19, 2013
Rated 5.0 out of 5.0 by Thank you for the memories We wish to extend a fond thank you to Kristin and the shuttle drivers over the weekend of 1-11/1-13. We don't travel much but were in the city for a cheer competition at the convention center and the above mentioned employees made our travels and sightseeing such an effortless endeavor! We loved the location of the hotel and it's proximity to Dallas! Thanks again for your professionalism, courtesy and excellent service. January 17, 2013
Rated 5.0 out of 5.0 by My “New Years Eve” Stay! My stay at the Holiday Inn Dallas Market Center was enjoyable. I chose this hotel because it was in the vicinity the uptown area and the price was quite reasonable. I select a King Suite for my visit and the room was enormous. The room had a kitchenette, a separate sitting area along with flat screen television (TV), and vanity area outside the bathroom. The room, also, had a separate bedroom along with another flat screen TV and the actual room was hidden by two sliding doors. In addition, the breakfast in morning was wonderful and servers were outstanding. It was a good way to bring in the “New Years”! January 10, 2013
Rated 5.0 out of 5.0 by Friendly staff and big rooms Stayed here 4 nights & 5 days during New Years Eve weekend. Staff was friendly and very nice. Always greeted us when coming in or out of the lobby. We only ate breakfast at the hotel once but it was delicious and our waiter was very nice. Within walking distance of DART (which takes you into Dallas or even Fort Worth if you wish). Good restaurants within driving distance. Room was big and nice, had a problem with the heater the first night but the maintenance man came as soon as we called and fixed it within 10 minutes. I would stay again! January 7, 2013
Rated 1.0 out of 5.0 by Customer service Upon checking out I realized that I had forgotten my pillow on the bed so I called the hotel to ask if it was found by housekeeping. I was told that I would receive a return call back in 24-48 hours after housekeeping was asked if it was found. I never received a return call. This is indicative of poor service. I would not recommend this hotel as a result. January 7, 2013
Rated 5.0 out of 5.0 by Friendly staff and great location I have stayed at various hotels in Dallas over the years but this hotel(2nd stay) has to have some of the friendliest people I have encountered at any hotel anywhere in the country. From the smiles at the front desk to the greetings and great service of the restaurant staff (excellent service - great job each day) everyone greeted me each morning and each evening. I had room 228 which was huge and was very quite. I never heard a door slam, talking in the hallway, or best yet no outside noise. The only problem was the first night adjusting the temperature to my liking. After the first night I had no problems with the temperature and it was my learning curve (2 therostats) that made the first night uncomfortable. Management is on the ball as all of the staff was excellent and I would recommend this hotel to anyone. I look forward to my next visit to that part of Dallas and I hope to have room 228 again!!!! December 19, 2012
Rated 5.0 out of 5.0 by Dallas Market Center Dec 2012 This place is fantastic. I love to stay here, and will only stay here in the future. LOVE IT... the staff are so nice and friendly, helpful , could not ask for better. I cannot complain about one aspect of the stay.. Recommend to all of my friends. December 19, 2012
Rated 5.0 out of 5.0 by Great service I want to commend the wonderful staff at this Holiday Inn. The Shuttle drivers were especially nice. I road over to Parkland hospital for a visit one day. The next day I was dropped off for a tour of the Sixth floor museum. December 6, 2012
Rated 5.0 out of 5.0 by Great place to stay! I felt very welcomed once I came in, the environment is friendly and the staff were all so very kind. If I am ever in the area, I will definitely stay here again! December 5, 2012
Rated 4.0 out of 5.0 by great, friendly and welcoming service I was there for 2 days, and had a great time there. No problems, everything clean, friendly, helped me, where help was needed. would come back any time November 30, 2012
Rated 5.0 out of 5.0 by Great Service This is a very nice hotel with great staff very close to Scottish Rite Hospital and if you are a patient there they do offer a discount we did not know that before we made the reservation but we will next time. November 19, 2012
Rated 4.0 out of 5.0 by Good, with some drawbacks Fancy hotel, very nice. The only thing I didn't like was the out of pocket breakfast, restaurant was closed for lunch, room service was too much, and guests were not notified the price of the breakfast buffet nor that the full menu was still available. Still, great value! November 8, 2012
Rated 4.0 out of 5.0 by State Fair Trip The hotel was excellent in getting me in for early check in. Even with a full house they offered me one of the few available rooms for a small upgrade which was excellent since it was a last minute change. The hotel room was older and the lamp didn't work but that issue was remediated quickly. The couch was dirty but otherwise the king suite (my upgrade from 2 doubles) was wonderful. The beds were comfortable and the space was perfect for my friend & I. Definitely would stay here again on my next Dallas trip. October 29, 2012
Rated 4.0 out of 5.0 by Excellent location hotel This hotel have an excellent location, are very near from the rail station. looks remodeled and its in great condition. October 26, 2012
Rated 5.0 out of 5.0 by Clean and Updated This place is great! I've already booked a reservation for this weekend! October 22, 2012
Rated 4.0 out of 5.0 by Clean & comfortable Busy place. Room was average in looks but nice and clean. Lobby, restaurant & grounds were nice. Only complaint was that they were not serving the free continental breakfast on the morning of our departure so we purchased a regular breakfast which was good and not too expensive. October 16, 2012
Rated 2.0 out of 5.0 by Needs Improvement Hotel needs to be remodeled to compete with other ones. No welcome bag for being a Platinum Priority member. Great location with access to every freeway but so are other hotels around the area. October 2, 2012
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