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Rated 4.1 out of 5 by 247 reviewers.
Rated 4.0 out of 5.0 by Food and Beverage The only Holiday Inn that I have had to pay for breakfast and it was not worth the $10 per person. Everything else was up to expectations. June 26, 2014
Rated 4.0 out of 5.0 by Good place to stay A good place to stay when you're travelling to SMU June 26, 2014
Rated 2.0 out of 5.0 by Close to Dallas Love Field Airport and SMU POSITIVES: Location to Airport and SMU Shuttle Service NEGATIVES: Public area cleanliness Wi-Fi access when hotel is full OTHER: Currently doing some reservations Pool was closed a variety of times we were there June 26, 2014
Rated 4.0 out of 5.0 by Nice hotel We had issues with our reservation from what we selected online and what the local reservation system reflected when we checked in. The hotel staff was very responsive once we figured out the issue. Nice breakfast but could have been hotter (food and coffee). June 25, 2014
Rated 5.0 out of 5.0 by After A Long Trip with 3 Kids... We arrived close to midnight. The hotel was extremely easy to find, which was a blessing. We entered the front doors and were immediately greeted by the front desk staff with a warm and friendly hello, but not so over the top that it was annoying - just nice. I gave my name and the gentleman had us checked in and on our way in 2 minutes tops. He had asked about the trip, saw the tired faces on the kids and got right to work. He showed us a small "store" that had all of the refreshments one could want and informed us that we had a microwave and a refrigerator in the room. The kids stocked up on gatorade, candy and popcorn, we charged it to the room and I was able to get to the bar for a couple of glasses of wine to take back by the time they were done. 3 minutes. The room was spotless and cool. After feasting on their snacks, the kids got right to bed and loved the labeled options of firm or soft pillows. The TV's had sleep timers, which is always a pet peeve of mine and everything was in perfect working order. We ordered room service and left the menu on the door around 1 for an 8:30 delivery. After a restful sleep, the food was there right at 8:30 and the eggs and hash browns were a huge hit. The OJ was fresh and the coffee nice and hot. We stayed for two days and experienced the same consistent service in each interface with the hotel staff. They even had a nice little jewelry stand in the lobby, which the girls loved. All in all, it was 5 star treatment and extremely reasonable prices. We know where we will stay the next time we are in Dallas. June 25, 2014
Rated 5.0 out of 5.0 by nice room we stayed for the 50th Midland school reunion held at the bush library. our stay was short but pleasant. our room was very nice and the staff were friendly and helpful. shuttle was a added great servoce. we will surely stay again. June 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and beautiful room The overall experience was great from checking in through checking out. We ordered room service and also asked for something from housekeeping. Both were brought to the room promptly. June 21, 2014
Rated 4.0 out of 5.0 by A little worn but still my go to hotel I've stayed here several times for events in the area. The hotel is showing it's age but is kept neat and clean with a very pleasant staff and smooth operation. The bar is comfy, large, and popular to kick back in the day or sit with friends at night. The location is great, a short drive to Greenville avenue and all of downtown, and walking distance to the Bush Library and SMU. The prices are good and the rooms large and comfortable as well as quiet. If you want fancy, go elsewhere but if you want comfortable and affordable stay here. June 19, 2014
Rated 4.0 out of 5.0 by Great Staff but Disappointing Room/Bathroom Size When reserving a double-queen suite, which turned out to be a deluxe room instead, I assumed the extra price was for extra space, such as a sofa seating area and a more generous bathroom space. It seems to add only a small refrigerator for the extra fee. Staff were apologetic and explained that none of the double-queen rooms at this facility have extra suite space. Except for this issue, our stay was pleasant, and the on-site restaurant was excellent, especially the breakfast buffet. We will stay at this hotel again but will reserve a standard room for a standard price instead of paying extra for a disappointing deluxe room. June 18, 2014
Rated 5.0 out of 5.0 by family reunion bartender Francisco was great!! front staff excellent June 18, 2014
Rated 4.0 out of 5.0 by Good stay Stayed at this hotel to attend a workshop. The check-in was fast and smooth. Each staff member I encountered was polite and professional. June 13, 2014
Rated 2.0 out of 5.0 by No internet service If you stay at this hotel expecting to do work in the evenings, bring your own Wifi signal. The internet does not work in the evenings when other people also want to use it - the signal looks connected but is not strong enough to handle all the hotel traffic. Also, the business center did not work very well - I only needed to print 3 pages and there was no ink and barely any paper. Finally, order in or go out to dinner - the room service was expensive and not tasty. The noodles and chicken I got were hard and cold. The breakfast buffet in the morning is good though. June 9, 2014
Rated 5.0 out of 5.0 by Another good experience We always stay here when we come to Dallas because of the pet friendly policy and the location. Other pros: reasonably priced and clean laundry facility ($1 to wash, $1 to dry, two each of new high capacity machines) on first floor, and proximity to a large grocery store and shopping/restaurants (Kroger, Mockingbird Station and Northpark). We asked for a first floor room this time, not sure I will do that again because no trash can or ice on this floor, older AC system (at least in room we had), and higher humidity in the room than on higher floors. Renae at the front desk is awesome, very helpful and efficient. As in previous visits, parking (especially coming and going in the mornings) can be hard to come by, possibly due to a school of some type right behind the hotel whose students may use hotel spots. This hotel is a popular venue for receptions/parties, political gatherings, and so forth, and can be quite busy. Many of the housekeeping and some restaurant staff do not speak enough english to answer questions. All this being said, this is a very nice hotel, with spacious comfortable rooms, great TV channel selection, and an ideal location for central Dallas activities. It will continue to be my first choice in Dallas, and due to my expirences here, I will check out other Holiday Inn Express locations in other cities. June 7, 2014
Rated 4.0 out of 5.0 by Highly recommended service excellent furniture. clean rooms. Very friendly staff. AC was Average. I found it Hot at times. Wifi connectivity was bad. clean Rest rooms. Very prompt Room service. Worth for the Money paid June 5, 2014
Rated 4.0 out of 5.0 by Fast Check In Over all good experience; Friendly and efficient staff; good value for the $$$ June 4, 2014
Rated 5.0 out of 5.0 by Very nice! The hotel is a wonderful, very reasonably-priced place to stay. The hotel is very attractive and the staff are ALL so friendly and helpful. June 2, 2014
Rated 4.0 out of 5.0 by Great Location - Needs some upgrades Overall our stay was fine, although this property is a bit overpriced for what you get. Nothing real fancy, just a o-k place to stay. Pros - Close proximity to DART Close proximity to some dining Close proximity to GW Bush Library Cons - Beds and pillows not all that comfortable Slow Internet speeds Very small bathroom Noisy air conditioner Dining room always empty, not a good sign, and when looking at the menu was told by wait staff that several items where not available. May 30, 2014
Rated 4.0 out of 5.0 by My Stay Was Great Check in and check out was a breeze. Staff were nice and very helpful. I was able to relax and enjoyed my stay! May 28, 2014
Rated 3.0 out of 5.0 Noisy Air Conditioner and room This hotel is conveniently located not so far from downtown and easily accessible from highway 75. I do stay here quiet often but I am not happy with the noisy air conditioners in the rooms. They keep me awake during the night and especially when I have business related work to be done during night it gets to be too noisy. Also as the desk is located close to the windows the highway traffic noise carries thru the room and was troublesome while working in the room. May 27, 2014
Rated 5.0 out of 5.0 by Always a great place to stay. Convenient to SMU and Highland Park, good restaurants, too. May 24, 2014
Rated 5.0 out of 5.0 by GRANDSON GRADUATION / SMU HOTEL COULD NOT HAVE BEEN MORE CONVENIENT, GETS AN A+ FOR EVERYTHING AND WHAT A GREAT WEEK... STAFF ARE SUPER. GEORGE AND CAROL V. LAKE TAHOE, CALIFORNIA May 21, 2014
Rated 3.0 out of 5.0 by Clean & Comfortable Bed -Small Bathroom - LOUD Air Conditioning This is a nice hotel for a quick stay but there are a few flaws. The bed is comfortable. The bathroom is tiny - I am only 5'1" and small and I felt cramped - don't plan on getting in the bathroom if you are a larger person. Also, the air conditioning unit in the room is LOUD and is not able to be turned off. Kept me awake most of the night - when I turned the thermostat up, the room got so hot that I couldn't breathe, so I had to keep it going all night. They should invest in quieter units - they exist and would make the experience much more pleasant. Great location for visiting SMU. I booked a room with breakfast included, but when I got there, they told me breakfast was NOT included, so I did not eat on the property. Overall, this is an average hotel - nothing to write home about. May 16, 2014
Rated 3.0 out of 5.0 by Not the best There was a very foul smell in the lobby. It was there the entire three days we stayed. Otherwise the hotel seemed very clean. The clerk did not greet me with the standard thank you for being a gold club member--petty complaint, yes I know. I found the street noise to be too loud and the beds to be very hard. These are the reasons I do not recommend this property. The best thing about this hotel is the proximity to George W Bush Presidential library. You can safely walk there from the hotel. Breakfast buffet was good and worth the price, but I found it odd that everything was served with paper and plastic utensils. May 7, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable I enjoyed my stay. The atmosphere was laid back, but professional and customer oriented. May 5, 2014
Rated 5.0 out of 5.0 by Good property. Great stay, only thing I did not like is that I was not upgraded for being a platinum member. I find that this is a common issue with this hotel. April 28, 2014
Rated 4.0 out of 5.0 by PlatinumElite I am a 28 year Platinum Elite member with Holiday Inn. i couldn't get an upgrade to a King Bed/Room because of a volleyball team. i found that awful. Holiday Inn has always done me better, but not here. April 16, 2014
Rated 3.0 out of 5.0 by breakfast bumble The biggest problem with our stay was the lack of communication about the cost of breakfast. I called the front desk the night before to check on the options: you can have the meal with coffee delivered to your room or there us also a buffet. That was hod the options were described. So we opted for what we thought was a free buffet in the morning only to find that as we were leaving, the "server" stopped us and handed us a bill for 2 buffets at $9.99 each. We had this charged to the room because we were a little groggy still in the morning.: partly because we did not get coffee with breakfast ( we later found out the coffee is an additional charge so it's good that we didn't get any). We were also on the first floor and found the nose level throughout the night disrupting as it woke me up multiple times until i finally had to turn on white noise on my phone. April 10, 2014
Rated 5.0 out of 5.0 by Very clean! Great hotel! Walking distance to DART station and Bush museum. Great breakfast! April 3, 2014
Rated 4.0 out of 5.0 by Very good staff Holiday Inn Park Cities is in a good location. It is right on the freeway and walking distance to a nice shopping/restaurant area and gym. We were in Dallas to visit the Dallas Arboretum and it was a short easy drive away - less than 10 minutes. Downtown is also easy to get to in less than 10 minutes. The best thing about the hotel is the staff. Every person we met was very friendly and professional in a sincere way. The breakfast staff was superb. There were 2 gentlemen and a lady named Evellia. All of them were very attentive and working hard to keep everyone serviced and made to feel welcome. The front desk Ms. Green was also very nice. She said hello and asked how we were doing even though someone else was checking us in. She later provided us with a free day pass to Lifetime Athletic within walking distance and said the only fee for the pass "was a smile". Another employee was on the elevator with us to deliver a wine glass to a guest room. He laughed about having to deliver one wine glass, but then added with a smile, "if it made the guest happy, then he does what they ask". While he talked he was diligently polishing the glass crystal clean. I have never stayed at a hotel with such an impressive staff. The breakfast buffet is about $10 for a full breakfast and $7 for continental. Both are great options with delicious food and plenty of choices. The beds at this hotel are not comfortable. The mattress is on the hard side and the pillows are very small, soft, and lumpy. The comforter and the "blanket" provided are very,very thin and noisy. I did not have a comfortable night sleep for 4 nights. April 1, 2014
Rated 5.0 out of 5.0 by Ahhhh After getting in late from rehearsals dinners one night and wedding the next, I was concerned that noise from the expressway would keep us awake. NOT SO.... it was very quiet. The bed was super comfortable compaired to most hotel beds we have slept on and we were able to get to sleep easily. Breakfast was very good. Staff was very friendly even in the rush of business and saw to our needs readily. If we go to Dallas again, we will stay at this hotel. March 26, 2014
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