Rated 3.8 out of 5 by 57
Rated 5.0 out of 5.0 by Gvawn23 Great service and Friendly Staff
After checking out of the hotel we found that we had left some items in the room. After calling the front desk to check on these items, they staff quickly found and had these items waiting for us when we returned to the hotel to pick them up. Also, throughout our stay the staff of the hotel was very friendly and helpful. Great Visit!
September 26, 2014
Rated 5.0 out of 5.0 by Howardk Awesome place to stay
This hotel exceeded my expectation. Front desk staff very helpful and polite. Excellent customer service. Bed comfortable as well as the pillows.
September 24, 2014
Rated 4.0 out of 5.0 by jstackplo Where's the perks?
I am sorry to see that you have done away with the "welcome gifts", including a free drink, for us Rewards Club Members. The cookies were good too.
What is now the advantage of staying with you? What are the "rewards" now?
September 17, 2014
Rated 4.0 out of 5.0 by Val64georgee Bathrooms
Room was clean and neat. Only problem was the toilet. With knee issues it was difficult to get all the way to the seat! ADA toilets are much more assessable. Please consider replacing these low ones for the higher ones. All of us with knee problems would thank you.
September 17, 2014
Rated 1.0 out of 5.0 Poor experience
Room was clean and moderately comfortable. Staff was not helpful with issues of mistake made on their end with confirmation of stay. Even after presenting them with email confirmation and follow up by sales manager the front desk acknowledged their mistake, gave a half hearted "sorry" and said there was nothing they could do.
September 14, 2014
Rated 1.0 out of 5.0 by ErickRex13 Not a good experience
The group reservation was messed up, even with confirmation numbers from the hotel management. One of my guests arrived only to find the hotel had booked her for the wrong night. When I showed the front desk the email confirmation directly from the hotel management to me, clearly stating the correct night, the guy at the front desk said "sorry, nothing I can do, we're completely booked." I didn't even get an offer to assist me in finding another location for my guest - the attitude was that you're on you're own and a half-hearted sorry. It's been two full days since I emailed the hotel manager about the mistake and I have yet to even hear back from him. Truly the worst experience I've had at a hotel the past few years. The heater in my room also set off the fire alarm. This is the last hotel I will ever choose in Danbury for myself or any of my business groups I bring to the area regularly.
September 11, 2014
Rated 5.0 out of 5.0 by MCB2 Overall nice place
My stay was very nice. Everyone that was working that weekend was very professional. The hotel was clean and well kept.
September 10, 2014
Rated 4.0 out of 5.0 by Becky6624 Impressed
Having had only bad hotel experiences in CT I was very nervous booking a hotel there. We were traveling from NY to Eastern Ma late at night and decided to book at the last minute. The hotel staff was friendly and the check in process was efficient. We stayed in a first floor room and it was very clean and comfortable. It was also very quiet and we all had a great nights sleep. I would definitely recommend this hotel for a good nights sleep in a clean hotel.
September 4, 2014
Rated 5.0 out of 5.0 by Susie340 Clean Comfort
Room and common areas were spotless. Beds super comfortable.
September 3, 2014
Rated 1.0 out of 5.0 by 48372538759 Poor Experience with Poor Follow-Up
I had an issue during my stay, and although the staff was very helpful the next morning (promised to refund half of my bill), I am still waiting to be refunded.
September 1, 2014
Rated 1.0 out of 5.0 by mack52 Poor Poor Poor
Where to start:
Lost our reservations.
Told no rooms on first floor, but when the third member of our party came in he was given one.
Told front desk we were there for three nights but they apparently forgot because our room cards had to be updated each night to get into room.
Toilet didn't work (wouldn't fill up) called front desk and they sent up a young man who obviously knew nothing about toilets. He shook the handle and "confirmed" it didn't work. He said I'd get another room, but after waiting for 1/2 hour or so and not hearing called front desk and was told I'd need to come down and get new pass card and room assignment. I informed them they could bring that to my room, which they eventually did.
One of our party had no soap, shampoo or TV remote in his room.
Bar and barkeep were good, food not so much.
Junior at front desk was only ray of sunshine in the place.
Check out had no points for my Gold Elite membership and other two members of party who are Platinum also had none.
My company travels extensively and uses Holiday Inn almost exclusively, but this one is being taken off the list.
August 25, 2014
Rated 3.0 out of 5.0 by nt9905 Convenient location
Convenient location with access to many restaurants in the area
August 22, 2014
Rated 4.0 out of 5.0 by davco1 Nice place
We took advantage of the %K points promotion so it was a good value. Don't know the regular rates
August 21, 2014
Rated 5.0 out of 5.0 by Tom'smom Comfortable and a good value
Very comfortable bed and nice and quiet. My room faced
some woods, and a honking goose/quacking duck? actually woke me up Sunday morning.
Not too far from White Plains/Westchester Airport (HPN), about 30-40 miles and about 35-45 minutes.
Has a restaurant, but is very near to fast food and regular restaurants, and discount store if you forget travel necessities. Understand an upscale mall is nearby for other articles, like clothing....
Near to Ridgefield CT, which is a very cute town, if one wants to wander around.
August 21, 2014
Rated 4.0 out of 5.0 by cyberbob Overall good experience
Room was clean and nice. No issue with the hotel. Only problem was the continental breakfast. I walked downstairs to get breakfast and the first thing you see is a spread of bacon, eggs, toast, etc. I start filling my plate and the server asks me if I'm with the wedding. I say no and she informs me that the breakfast is for wedding guests only. I didn't have to pay for it or anything after I pointed out my mistake, but if you're going to have a private breakfast right at the entrance of the hotel, it may be wise to put at least a sign up indicating that it is a private breakfast.
August 21, 2014
Rated 5.0 out of 5.0 by ntl113 Great Room and Hotel, terrible service at restaurant
The room and all hotel accomodations were outstanding.
My family and I waited for an hour to get seated and served eggs for breakfast when there were only two other tables with people seated. (none of them had food either). Eventually, the manager showed up and yelled at someone in the back, but it was the worst breakfast service I have ever had at a hotel.
August 20, 2014
Rated 5.0 out of 5.0 by the gent Breakfast
Breakfast and room cleanliness were excellent.The staff was professional and friendly.
August 19, 2014
Rated 5.0 out of 5.0 by ebowlgolf danbury holiday inn
Ed Bowler Great remodeling job. Beds very comfortable. Restaurant excellent for breakfast. Good service from staff & Ivett.
August 18, 2014
Rated 4.0 out of 5.0 by Beacon1 Nice hotel
Mostly nice staff, we had a poor experience with the breakfast service but it seemed to be an unusual situation and probably not the norm for that hotel.
August 13, 2014
Rated 5.0 out of 5.0 by Margie1959 Bar closed
Reason I stayed there was because they had a restaurant and a bar but they were closed
August 1, 2014
Rated 5.0 out of 5.0 by VacaMaine Great Hotel!
Hotel was perfectly up to date. Very clean. King size bed was huge with extra pillows and a large tv! Great stopover on our way home from vacation! Wish my room at home was as comfortable!!!
July 31, 2014
Rated 3.0 out of 5.0 by Newk Clean and confortable
Room door was found unsecured / open upon arrival. Closet door was broken, light between beds didn't work, and no wash cloths were provided.
July 27, 2014
Rated 5.0 out of 5.0 by John 5-6 John 5-6
My very first interaction here at the Danbury holiday had me as a committed customer immediately. Kevin was at the front desk as I inquired in having a stay in the Danbury area he welcomed me with a smile and a pleasant work attitude.
July 25, 2014
Rated 4.0 out of 5.0 by Older and Wiser Great for a quick stop on the road
Check in and check out were quick and friendly. The room was quiet and comfortable. Breakfast was good.
July 24, 2014
Rated 3.0 out of 5.0 by Rdoug Average Holiday Inn Property
While the hotel appears to have been recently renovated, the day to day maintenance seems to be lacking. I would stay again but it wouldn't be my first choice of properties in the area.
July 17, 2014
Rated 5.0 out of 5.0 by Edwinjr Wonderful Wedding Stayover
The Holiday Inn, RT 6 in Bethel, was a wonderful stay for before and after my son's wedding. It was very clean and the pool added a restful period as we were waiting for our festivities to begin. The bar staff were friendly and attentive for both us and the other patrons. It made a great place to meet after the wedding to unwind and have a cocktail. The rooms were clean and full of all the amenities I expect like toiletries and a working air conditioner. The bed was very comfortable and the cleaning staff was attentive to our needs.
In all my experience here was a higher than my expectation
July 16, 2014
Rated 5.0 out of 5.0 by Neatnik Definitely stay here
Traffic was really backed up on I-81 due to construction as we were making our way to New England. It had gotten late so we decided to spend the night at a hotel to break the trip up. We were tired and ready for a good night's sleep.
The hotel staff was very friendly upon our arrival, gave us our AAA discount and the room was clean and fresh and all the amenities available. The bed was comfortable and we had a perfect night's sleep. We commented to one another on our drive the next day how rested we felt. Kudos to the Holiday Inn for making our stay so restful! I read reviews on hotels when deciding where to stay and I'm telling you this is worth it!
July 12, 2014
Rated 4.0 out of 5.0 by Bob5612 On the road
The hotel was clean, comfortable and the staff were very friendly. I don't know why but some little things were missing from the room. No bar soap in the bathroom, not hotel information booklet in the room, and only one coffee packet in the room. Maybe they were just redoing the book and ordering some new bar soap, but like I said before, the hotel was a pleasant place to stay.
July 3, 2014
Rated 4.0 out of 5.0 by Auditor01 Comfortable bed and great service
First impression was the gentlemen behind the counter who checked me in and what a great personality and was nice to talk to. He was also very accommodating to my needs for an upgraded room. The rooms furniture needs to be updated though.
June 28, 2014
Rated 5.0 out of 5.0 by Julie625 Quiet Room
After a long day of travelling we were very pleased with our reservation. The room was clean, quiet, modern and had the most comfortable king size bed. Had a large flat screen tv, coffee maker, fridge and microwave. Good location near several restaurants, stores, and
Dunkins. Close to highway. We would stay here again.
June 26, 2014