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Rated 4.0 out of 5 by 61 reviewers.
Rated 2.0 out of 5.0 by Disappointed Stay at this hotel one night a week for business. The last two weeks have been horrible. Two weeks ago got checked in went into room and the shower doors were broken! Had to go to front desk and get another room, do you not check rooms after it has been cleaned and cleared? Last week got checked in went into room and the bathroom had not been CLEANED but. The other parts of room had been! This is horrible, will probably be staying somewhere else from now on, at least until they can fix the issues between management and cleaning crews. February 23, 2014
Rated 4.0 out of 5.0 by Great Room We were very pleased with the quality of the room and the beds were very comfortable. Our only complaint was about the breakfast. We were told upon checkin that breakfast would begin at 6:30. The next morning at 6:30 I inquired at the front desk as to where breakfast was being served. I was informed by the young man on duty the breakfast would not be until 7:30. I have never heard of a breakfast time starting so late! We did not feel we could take the time in the midst of traveling to wait another hour so decided to leave. No mention was made of food we could take with us. So much for a free breakfast! February 17, 2014
Rated 5.0 out of 5.0 by Nice Facility Very nice place. Clean rooms & nice grounds. Room service was very good. Other than a minor disagreement about getting them to accept cash all was good! They also have a very nice pool area although it was definitely too cold to use it on my visit. February 11, 2014
Rated 4.0 out of 5.0 by Why Room and Comfort and Value are Good not Excellent Room to room noise excessive. No complimentary morning food for early rise and departure. February 6, 2014
Rated 2.0 out of 5.0 by Understaffed... Take it or Leave it! We were torn between staying at this facility or the HIE down the street. After reading reviews, this property had the edge so, we ended up here. BIG MISTAKE, HUGE! We were celebrating our 21st Anniversary and making a pit stop in AL to visit friends along our route. Before I get into the bad, I must give kudos to the young, black male who was managing the front desk upon our arrival. He did discount our nightly rate in lieu of our anniversary (after seeing my puppy dog face when told there would be "nothing special" done for our big day). Thank you. The rest was downhill. We were called 30mins into our stay and asked to keep it down because the guest below us was trying to sleep... We were merely talking and it was 5:30pm! They complained that someone was "jumping on the bed"! Really, how many 40y/o men and women do you know who jump on hotel beds? None I hope. We certainly don't! What they heard was us moving the bench from one side of the room to the other, once! Okay, moving right along... When we got ready for bed, we were greeted by dingy sheets that harbored a HOST of hairs which were obviously from several different people, YUCK!!! The shelving in the bathroom was caked with dust all around the towels which had been haphazardly laid there and the sliding glass shower doors/track, and showerhead were hard water stained. In addition, we went down for breakfast Saturday morning at 10:45am to find that everything was shut down because breakfast ends at 11am? The chef came out and asked the hostess if we ordered anything and she said "No" to which the chef replied "Good"! We didn't order because we were told we were too late! Ugh... Lastly, I waited on hold for 5 mins to request a late checkout and was told I could have an extra 30 minutes! Who does that? We WON'T be back!! February 1, 2014
Rated 2.0 out of 5.0 by New hotel, decent rooms, good location. The hotel is nice and the location is good, however, the front desk staff that we interacted with was rude and did not provide the hospitality that was expected from a Holiday Inn. Most of the time the room was not well cleaned, (i.e. there were random hairs left on the shower floor which were not there when we left in the morning). The gym consists of two treadmills, an elliptical machine, and a bike. January 28, 2014
Rated 5.0 out of 5.0 by Great Location The hotel is in a great location and the staff does a good job on having everything ready for your check in. Very clean and neat all around the Hotel January 20, 2014
Rated 4.0 out of 5.0 by Comfortable roooms This hotel was pretty descent. However, as a Platinum member I did not get the normal Platinum greeting or was I offered a bottle of water or points for being a Platinum member. Other than that, pretty good experience. January 13, 2014
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