Rated 4.0 out of 5 by 144
Rated 1.0 out of 5.0 by Dissatisfied.847 Worst stay yet
The shower did not work. I called downstairs to the front desk and nobody answered. The phone just kept ringing. At 615 am, I gave up, cleaned myself with a wet towel and left. When I was leaving I told the front desk person that the shower was not working. She had a blank look in her face. And said "oh". After a few seconds I said *ok when will the manager be in" she said "930 10". I called at 1030 am and left a message and am still waiting on a call back 4 days later. I understand things break and everything will never be perfect, it's how you handle the situation after that defines your customer service.
You get an "F" for cowering in the conner and hoping it blows over.
On a more another note I am wondering how they cleaned the tub if the shower was not working. Was the room even cleaned. Who checked to make sure that the housekeeping did their job. Is this a symptom off a larger issue, at the top.
January 25, 2015
Rated 5.0 out of 5.0 by susan 24 Excellent Place to Stay
Exceptionally great place to stay. This was the last nite of our vacation and this was the best place we stayed the whole time. I would definitely recommend this place to everyone. The outdoors around the Holiday Inn were very nice even in January. Great looking pool area which we would have used if it had been warmer. Dining was great and servers were very friendly and attentive. Room was beautiful and very clean (almost like new). Will stay again if we are ever in the area.
January 17, 2015
Rated 4.0 out of 5.0 by Gertrude10 nice staff
Staff were nice especially to my son. We like staying here.
January 14, 2015
Rated 5.0 out of 5.0 by DianaBR Great Location and Friendly Staff!
I visit Dothan on a fairly regular basis and enjoy staying at the Dothan Holiday Inn!
January 11, 2015
Rated 4.0 out of 5.0 by DCB1350 Nice Hotel and rooms
We enjoyed our stay and were very pleased with this hotel
January 6, 2015
Rated 5.0 out of 5.0 by arty99 Comforttable, Clean, Safe
I wasn't exactly investigating the place, as I only stayed one night, but the hotel was fine from what I could see. The staff was helpful and patient after I realized that I had booked (through a third party) the wrong date. Fortunately, a room was available anyway. Everything looked generally clean and the room was comfortable. It wasn't noisy, and I was able to enjoy my brief stay.
January 5, 2015
Rated 5.0 out of 5.0 by rknhep Clean, Comfortable, Great Service
Stayed at hotel for family funeral. Staff was considerate, room was very clean and comfortable. Happy to find they did not have the small, square pillows most now have. Ate breakfast in the restaurant. The service and food was very good, price was very reasonable. Very happy with everything about the stay.
January 4, 2015
Rated 5.0 out of 5.0 by D Ted. Impressive
I was warmly greeted by the staff upon check in and felt welcome. The hotel and grounds are beautiful.
December 25, 2014