Rated 4.1 out of 5 by 157
Rated 1.0 out of 5.0 by jnamom Not the experience it was built up to be
The hotel room was much smaller than what you are led to believe, it is not a suite, just a partition between beds that doesn't even extend to the ceiling. The water was cold in the pool area. The water wasn't even very deep. Just not the relaxing weekend we had hoped for. The waterpark was overcrowded. The price of the room/waterpark are way over priced, even at the special.
February 15, 2013
Rated 4.0 out of 5.0 by jennifer55555 nice place
stayed here this past weekend with our daughter and really had fun. the rooms are really nice and very cabin themed. the staff was very friendly and we will return...thanks
February 15, 2013
Rated 3.0 out of 5.0 by MissDotti What happened to service?
The heating in our room was crazy. We couldn't get it to turn off, so we roasted all night long. We had absolutely no WiFi, and even connecting physically to the data port in the wall didn't help.
The hotel is supposed to offer towels at the waterpark for hotel guest, but there were never ANY, even if you were down there right when the park opens in the morning. So our choices were to either bring towels from our room which get stolen unless we pay extra for lockers, or we run through the hotel past open doors in mid-winter dripping and freezing until we can get to our rooms.
Other guests were extremely loud. When I called to ask for someone to have a talk with other guests, I was told that *I* had to pinpoint which exact room the noise was coming from before the hotel staff would do anything about it. Even when I did so, nothing was done.
When all was said and done, I was offered a $20 credit to my bill for my troubles. I'm still waiting on that to hit my card.
February 10, 2013
Rated 1.0 out of 5.0 by just4us99 Paid for Jacuzzi Suite but got 2 Queen Beds
So apparently the program that books these rooms through the website and the 1-800 phone number "constantly has problems booking the wrong room" (words from the employee at the front desk). So apparently an out of town guest is expected to make a long distance call in order to reserve the room they have paid for. Was technically booked into a regular room with 2 queen beds was upgraded to a Family Fun Suite (so we could at least have the king size bed) and was refunded the difference, got 4 spectators pass free and a $25 gift card but in the end there was still no jacuzzi in my room that I had prepaid in full in order to have a jacuzzi suite on a romantic weekend getaway. So i missed the superbowl and there wasn't even a jacuzzi.
February 8, 2013
Rated 3.0 out of 5.0 by Unimpressed2013 Feels like being blackmailed
This property is more of a waterpark with a hotel attached rather than a hotel with a waterpark. The staff is hit or miss for helpfulness and friendliness. The room was nothing good or bad really, just average but less than I experience from Holiday Inn normally as far as cleanliness and comfort. The restaurant is average too, not good or bad really. Restaurant space is extremely limited, server was extremely nice but service was slow and the food came out as ordered but beyond bland. On the waterpark side, it served it's purpose. The hotel provides towels for people using the waterpark but they were gone within a couple hours so take your own. Game room was about the same as when we went last year. Half the machines worked, half didn't. Although they seemed to be better at marking the ones that didn't work this time. Attempted to discount rooms using Priority Club but was told they don't do that which surprised me but wasn't that big of a deal. Apparently there are no black out dates but there are black out hotels. Had called their reservation line to book the rooms and the lady who I spoke with was very rude. 1 of 2 rooms rented was ready early without asking for it so that was a positive since we didn't need to use the slimy smelly changing rooms in the waterpark. Asked for late checkout on 1 or both of the rooms on Sunday (another supposed PC perk) and was told that wasn't ever possible at ANY Holiday Inn. The whole purpose of being at this hotel was to go to the waterpark which was fine but everything else about the hotel, from room price to cleanliness to staff friendliness, really wasn't all that good. Certainly wasn't bad enough to say noone should stay there, just know you're going for the waterpark and the hotel is a second rate experience.
February 5, 2013
Rated 5.0 out of 5.0 by Glo311 Staff was Amazing!!!
The entire staff of the hotel were friendly, helpful and patient. Kevin who worked at the front desk went above and beyond to ensue we had a great stay. We have stayed at many of the bigger water park resorts in Michigan and Ohio and this hotel was as nice as any of the bigger ones with much better customer service.
We live close so never chose to spend the night in the hotel when visiting the water park. So glad we did, Hotel room was great, the family bunkhouse was an excellent choice for us and 5 boys for birthday sleep over.
The water park and arcade are very small, Kids got bored, but loved the small but nice hotel pool as an alternative.
I left a diamond earring on the night stand and left a message for house keeping they called back right away telling me they found it and left it at the desk for me, I was so surprised by their honesty!
The water park is overpriced for the amenities but the hotel was fairly priced.
Breakfast buffer was $9 and 4 kids eat for free with each adult, and the food and variety was fine.
We will be returning soon!
January 28, 2013
Rated 4.0 out of 5.0 by MichiganKen44 Waterpark
I used priority points to stay there and on the waterpark's website it says if you stay at the hotel the waterpark is free. It does not mention anything about using priority points with your reservation. I even called your hotel back in early December when I booked the reservation and I was told the same thing regarding the waterpark. I was trying to keep costs down after the holidays and I was surprised to have an additional $75 to spend once I checked in.
January 28, 2013
Rated 4.0 out of 5.0 by USAviator1 Waterpark adventure
First time for our 7 year old granddaughter to stay overnight in a hotel. She had a great time at the waterpark.
Even though the room was reserved over a month in advance, we ended up getting a room right next to the security door and the noise of people constantly going in and out was very distracting.
The room was nice and the waterpark is operated very safe and efficiently.
Great place to go for a winter time escape!
January 26, 2013
Rated 4.0 out of 5.0 by Ellibelle Hotel restaurant
We were slightly disappointed with the hotel restaurant. The menu was lacking in a good variety of choices, for example, why would you offer a 1/2 lb hot dog but make the customer go downstairs for the condiments that go on top of the hot dog. That was inconvenient.
Also, the staff in the restaurant were very rude. We ended up going to eat outside of the hotel which made it even more inconvenient because I would think that is the sole purpose of having a restaurant in the hotel(for convenience). Also, another suggestion would be to have some inexpensive breakfast choices like Mcdonalds offers. Something simple is all they need.
January 20, 2013
Rated 5.0 out of 5.0 by PMS1 Very accomadating,clean and friendly service.
For booking at a very busy time of the year. The staff All of them were VERY Friendly, and helpful. On my day of arrival the man behind the counter was getting yelled at by guest in person and on the phone and he was SO very Calm and polite to them. What to people want in this world. Its not Fast service. It Friendly and accomadating and to have a relaxing and fun time. CHILL OUT People and you all know who you ARE. I am a very please and want to extend my sincere Thanks to everybody who worked the New Years Eve and Day. I am very GRATEFUL to all of you. Thanks again. I will be coming back again in the near future. PS Toledo
January 19, 2013
Rated 5.0 out of 5.0 by familywith2boys stay at hotel and waterpark
I stayed with my husband and two teenage boys the entire weekend as a winter get away. The hotel is located right across (boys walked)the road from Cabelas which is a man's dream. Free meals to children 12 and under in their pub/dining area(MOSTLY FRIED FOODS LIKE CHICKEN NUGGETS, FRIES & BURGERS) that overlooked the swim area. Free internet access was great ! There is also a hotel pool and guest computer near the lobby. The two teenage boys were able to walk safely around the hotel without adults at all times; they enjoyed playing in the game room. I felt comfortable letting them have some freedom to roam around. PLEASE NOTE: sign up for facebook notifications to the Splash Waterpark and look for deals to access the swim park! I reserved a suite that included a private king room (that was very roomy) 2 sets of bunk beds, a mini fridge, microwave & sink, couch, chair and a table with 2 chairs. Plenty of room to spread out and have fun along with privacy for the adults. I DID NOT NEED THE 4 PASSES THAT ARE INCLUDED WITH ROOM RATE SO I PURCHASED THE AFTER 3 PASSES FOR THE TWO KIDS AND SAVED A TON OF MONEY! BEFORE 3 IF THE KIDS WANTED TO SWIM THE SWAM IN THE HOTEL POOL FOR FREE! Also in the area are Russell Stover candy outlet, a winery and many quaint little shops just minutes away in Dundee Michigan that include a bead shop, candle shop and a really unique shop with clothes, home & garden items along with cool jewelry. A wonderful pizza place named Tiffanys up the road was AWESOME and very affordable; we ate there Friday night and Sunday afternoon. IT WAS A NICE VISIT TO THE TOWN OF DUNDEE MICHIGAN!! WILL RETURN TO THE HOLIDAY INN AGAIN, I WAS VERY PLEASED!
January 17, 2013
Rated 5.0 out of 5.0 by BirthdayMom Birthday Party Weekend
We stayed this past weekend for my son's 9th Birthday and also had booked a BIrthday Party. It was such a good deal to stay the night when booking a party, so I couldn't resist! We chose the Family Fun Suite ~ and it exceeded my expectations! VERY roomy, TV's in both sleeping areas and in the sitting room where there was even a DVD player.. We were even able to take the XBOX and hook it up for the boys, We utilized the mini frig,, microwave and free Wi-Fi. Like a previous post I wanted to buy the pillows - SO comfy - loved that there were soft and firm pillows to choose! The kids LOVED the bunk beds in their own private sleeping area. The suite was VERY clean, and nice size bath towels too I might add! OH and love the bath & body works hygiene products!
We took the kids to the hotel pool to swim and for my son and his friend it was the perfect size and dept - they quickly made friends with others in the pool and had a fun game of marco polo going.
The staff was excellent - from start to finish always very helpful and friendly. I love that it is a Family Oriented environment , the water park is the perfect size for my son's age and I liked that I could see the entire area easily. The arcade is really nice, just the right size and offers a good variety of games too.
Amanda was our Birthday Party coordinator and she was sooo helpful! I had spoken to her so many times prior to the party, by the time I met her I felt like we were old friends..lol. I liked that we could get the party bands as soon as the park opened and use them all day. The $10 arcade cash was just the right amount. The pizza that came with the party package was handmade and delicious- everyone complimented on how good it was! The young man who was our party helper(can't remember his name- sorry) was super friendly and helpful also. All of the kids and parents had a GREAT time - def a Birthday Party to remember!!We ate the buffet breakfast and for the price it was well worth it. I thought there was a good variety for everyone's taste. Probably the one thing I didn't care for were the SUPER TINY pool towels - but we had our own with us too, so that wasn't a big deal. Sure there were little things here and there that may not have been "perfect" - but the good far out weighs any negative. We had a fantastic time and we only live about 25 minutes away - so we will be back! Thank you Amanda, Splash Universe, and Holiday for a memorable weekend and the Best Birthday Party ever!
January 14, 2013
Rated 5.0 out of 5.0 by Gloria1953 Hospitable staff everywhere, especially front desk
Lots of fun for the grandkids. The second day, January 2, the water park was too cool in the am for the 2 youngest kids (2 1/2 and 4). Breakfast buffet very tasty. Busy with a new cook for supper- but that is ok for sure.
January 7, 2013
Rated 4.0 out of 5.0 by KJB14 New Years Eve/Great Time
We thought this would be a fun way to ring in the New Year with our children ages 10, 8 and 5. Besides the swimming there were lots of other activities for the kids. It was a fun night for all!
January 6, 2013
Rated 3.0 out of 5.0 by familyof6 Almost Great
My family had a fabulous time at the hotel & waterpark. The 2 bunk bed suite was a great fit for our size family. I wanted to buy the pillows- SO comfortable. Even the bunk beds were comfortable (I did sleep in one for awhile). Hotel staff was very knowledgeable and extremely helpful and friendly. Only frustration is that my card was charged for more than what our cost came to when I paid cash. Charge was reversed right away and hotel employee handled it well. Ordering pizza from the restaurant left much to be desired however. Room service wouldn't pick up when we called to order. Went up to order in person, 2 men didn't know what package I was talking about...was sent to order from waitress...was almost sent back to order from carryout. Order was messed up... waited for it to be redone. 45 min. later I had a pizza and cheese bread. Was charged more than should've been. Menu's displayed were, apparently, outdated. I was given the displayed price. Went to eat & found our cheese bread black on the bottom. Went back up...a man was extremely apologetic and put a new bread in right away. The waitress also was very apologetic and we were given more drinks. (the package offers medium drinks... they ended up being small-kid size drinks--was annoyed by the misleading there). Pizza & cheesebread didn't have much flavor... my family of 6 didn't finish the large. Breakfast buffet was ok... was able to feed my family at a very reasonable price... not a lot of choices food-wise, though, and taste-wise, it wasn't worth what we paid. Snack bar at waterpark was really expensive as expected. We at 2 meals down the street. The food & service was our only frustration of our time spent at the hotel & waterpark. Waterpark was great! Loved the smaller area...having everything together, I was able to keep everyone in sight while being separated. Locker rental is expensive for the size that they are. We would absolutely visit again and recommend others go.
January 5, 2013
Rated 4.0 out of 5.0 by Twins04 Lots of fun
We went here for a little winter get away and we had a great time! There was eight of us to a room and it really wasn't that cramped. The rooms are nice my only complaint is that the pull out couch is really uncomfortable, so uncomfortable that no one would sleep on it. Besides that we had a great time!
January 5, 2013
Rated 5.0 out of 5.0 by Robin88 Relaxing time, excellent experience at waterpark
I visited with my young school age children, looking for a relaxing weekend away. Our experience completely met our goals. The kids loved the bunk beds and outdoor theme (my 10 year old daughter declared it the "coolest hotel" she'd ever been in). The waterpark is a pleasant size, not overly crowded at any point, and with lots for the kids (and adults) to enjoy. I was particularly impressed by the vigilance and devotion of the lifeguards - they clearly take their jobs seriously, ensuring both the safety and enjoyment of the guests.
January 4, 2013
Rated 1.0 out of 5.0 by jmkeat Not worth the money
we did not get quality sleep with the fan that came on every 15 minutes that vibrated the floor. The wireless service was slow and the restraunt staff acted rude.
Needless to stay we won't be going back for a second stay at this Hotel.
January 4, 2013
Rated 5.0 out of 5.0 by santa2315 Definitely Will Go Back
Husband and I just needed a get a way weekend. Couldn't have chosen a better place. It was absolutely the nicest hotel we have been to in a long time. The decor is awesome. The staff was a blast and couldn't have chosen a better place to go. Alot for the men to do with Cabelas right there and great for women shopping too. Plenty of dining all around. Already have told our friends and family how nice it was.
December 15, 2012
Rated 5.0 out of 5.0 Nice and close
This place is nice. It is a newer hotel so everything is nice and clean. It is not the biggest water park, but it is never over crowded even when the hotel is full, we've been there on New Years11-12, and the Sunday after Thanksgiving12. The other guests that where there seemed like a real good crowd as well. I think it is salt water as well, which means not a ton of chlorine, babys like that to. It is not the cheapest place ever but it is close...
December 1, 2012
Rated 5.0 out of 5.0 by mplsanne Outstanding service
Despite my guilt about making people work on Thanksgiving, we spent the holiday at this hotel. Lifeguards were phenomenal, as was everyone else we encountered. Great experience.
November 30, 2012
Rated 5.0 out of 5.0 by Brownsguy40 Awesome room King Suite
Awesome place been there 5 times and plan on coming again and again my daughters love it and its a great value,this is our second year in a row to go there on thanksgiving and the buffet was great plan on making this a yearly event !!!!!!!!
November 28, 2012
Rated 5.0 out of 5.0 by Sheryn11 Nice and clean. Great service.
A very nice weekend getaway. The kids loved it. Would definitely recommend!
November 26, 2012
Rated 4.0 out of 5.0 by Younger Comfortable but noisy
This is not a fault of the Hotel staff, but with the water park parents let their kids run wild through the halls. When the front desk was contacted they took care of the situation immediately. I have stayed at this property several times and probably won't again. There are other properties near by that will better suit my needs. It would also be nice if the hotel offered a continental breakfast. I ate at the buffett one time, though a bargain I don't need all the fried foods.
November 23, 2012
Rated 5.0 out of 5.0 by proboys7 over all wonderful
over all wonderful
and the staff was so friendly even when we walked by staff in the
hall....there was always eye contact and a hello..
thank you for being so nice to our kids
stay was autism friendly.......
November 16, 2012
Rated 1.0 out of 5.0 by Havingfun4511 Stayed 2nd time for a rewards stay and they billed me.
Beware! Hotel staff bills you for a rewards night stay. They ask you for a credit card knowing you have a rewards stay and bill you the day after. This is the 2nd time they have done this. Do not give them your credit card information.
October 30, 2012
Rated 2.0 out of 5.0 by jdk68 Noisy Heater unit
Room was to be non-smoking but they were smoking next door! Heater unit made lots of noise all night, told desk about it ,in the morning all they offered was 10% off. Didn't want to change rooms that late at night so I dealt with it. Bar closed early. Not again. Nothing around except cabelas if looking to do something must drive to Ann Arbor.
October 20, 2012
Rated 4.0 out of 5.0 by ldaniels79 Never having to leave the building becuase everything we needed was inside of it!
My family & I had a great weekend at Splash Universe in Dundee! My daughter wanted to come for her 13th birthday, cause she had such a great time last year for her 12th birthday. The kids had a great time in the indoor water park, even my 2yr old nephew had fun in the kiddie pool! Our room had 2bunk beds, a king size bed in a private sectioned off room, & a couch with a pull out bed. 7 people were able to stay in our room. The only down side for me was the bathroom was'nt really handicap friendly for me (a double amputee). I'm a single mom, so one of the best part of the trip for me was; in the hotel restaurant adults pay for there meals, but the kids eat for free!!! My family really enjoyed our mini vacation!
October 20, 2012
Rated 5.0 out of 5.0 by Becky217 Waterpark fun!
Had a great stay and the waterpark was wonderful. Would absolutely recommend the room package with waterpark passes as you get your moneys worth a with 2 day pass for 4 people. Only comment would be that some guests expected thing to quiet down in the hotel by 10pm due to small children in their room. The hotel is family friendly but keep in mind the pool closes at 9pm and the restaurant at 10pm, if you want your kids in bed by 10pm on a Friday not everyone in the hotel needs to comply with your schedule. We came back to our room to get settle for bed around 10pm and had two complaint calls and a knock at our door by neighbors within in 10 mins. You are at a hotel not your home. The hotel moved our room at our request with no hesitation. Jill at the front desk was wonderful. Look forward to going back. Check the website before booking for specials, saved me $$$
October 11, 2012