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Rated 3.6 out of 5 by 146 reviewers.
Rated 4.0 out of 5.0 by Nice breakfast buffet and loved the bed linens This is a nice hotel and it is only about 5 min. from the airport. Was nice and quiet, loved the sheets (like sleeping in soft cotton) and really enjoyed the breakfast buffet which cost a little extra more (you can choose not to include it), but was worth the value, especially since I didn't have to drive somewhere else and very nice atmosphere. Only complaint was when we went to check in there was only one individual at the counter and there were 4 of us needing to check in. After traveling most of the day, didn't enjoy having to wait with no other help in around. Rest of the staff was nice and even though there is some "improvement" construction going on up front, it didn't effect rest of the hotel. July 28, 2014
Rated 5.0 out of 5.0 by Great place to stay Fantastic staff. Always make feel like this is my home away from home. Bar and restaurant service very good. July 23, 2014
Rated 4.0 out of 5.0 by Comfortable, clean room Even though there was renovation work going on our room was clean. There wasn't any construction noise that we were aware of. Breakfast was good. Love having a warm waffle. Would stay there again. July 23, 2014
Rated 3.0 out of 5.0 by great service but room upkeep questionable I was happy with front desk and park and fly shuttle. If you need a microwave there is one at the front desk, no fridge in rooms. I don't think tea was in room either. There are no nearby stores nor restaurants except for the onsite restaurants. rooms vary with upkeep. First stay I was quite happy with the room, second stay I was really disappointed. July 21, 2014
Rated 1.0 out of 5.0 by Find another hotel if you are smart! This hotel looked nice online. It is deceiving. The hotel is quite old and has not been updated. They claim to be renovating now but I saw no signs of this. Internet does not work properly, elevators are unsafe (open before they are completely down to your floor), cooling/heating units in rooms don't work in many rooms, musty smell throughout. And, if that wasn't enough, it is directly in the flight path of all landing and taking off planes. The planes are literally just above the hotel. Pretty scary how close they are. Try sleeping with that going on all night! For your peace and mind find another place to spend your money! July 17, 2014
Rated 4.0 out of 5.0 by Clean Hotel Overall, this was a great clean hotel. The room was a little small, but it was clean. The only issue we had was the bed wasn't the best, but it was enough that we didn't wake up with a sore back. I would stay here again if I was in the area. July 17, 2014
Rated 5.0 out of 5.0 by Good service and comfort Stayed here during a family reunion and the staff was wonderfully helpful dealing with family members ranging from babies to grandparents. Despite the confusion that comes with lots of family in one location, the staff was always calm and helpful. Thanks! I must have been away from the remodeling, because I didn't notice a thing, and the breakfast perfect. July 15, 2014
Rated 1.0 out of 5.0 by Not a Very Good Stay So I got a great travel discount rate and a hotel with MOA/MSP shuttle service and thought it'd be great to crash here on a Saturday night. Wronnnng. Staff provided conflicting and or wrong info regarding the MOA shuttle, including where to catch it and when available. Not good sweating through clothes in bowels of MOA especially when the shuttle was late (front desk person and shuttle driver were grumpy/indifferent). Heck I even called far in advance to schedule and also to be sure I was being a a good guest/accommodating. Then I get to the hotel. You'd think the front desk person might have my res waiting as an IHG Rewards Club member. Nope....she plundered through the computer for 10 mins or so while I waited for her to check me in. In the middle of checkin, she decides to give me a lesser room than what I booked "because I didn't need it anyhow." Oh really..I though guaranteed res meant the room type, too, especially when I called at 5 p.m. to alert I'd be checking in toward 10 p.m. or later. Throw in some attitude (lecturing me about being prompt for the MSP shttle and how I should be grateful for a free bottled water as Club member), this was not a good stay. Basically the MOA issues, checkin and biz center problems caused me to lose an hour or sleep -- which was the whole purpose of the stay. And the room had flying bugs (mosquitoes???) which seemed odd and a cleanliness issue. So do you think I'll consider this hotel ever again for another stay? Would you (rhetorical question)? P.S. the only response I received was a canned one that didn't address any issues or make any amends. July 8, 2014
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