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Rated 3.6 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Convenient OK. Will stay here again. overall though IHG is losing any appeal it had. Not happy with most of the properties I have stayed at lately. Where are the complimentary upgrades you advertise for Platinum members ?? August 16, 2014
Rated 5.0 out of 5.0 by Great place for families with young children Holiday Inn was great. Our kids loved the pool. Close to everything. It was a delight staying here with our large family. We had rooms close to each other. Would stay here again. August 14, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and very close to Airport Just a quick stop over while on a business trip, the bed and room were very comfortable and got a great night sleep. August 12, 2014
Rated 4.0 out of 5.0 by Business Stay Nice, reasonable priced hotel, convenient to the MN airport, Great for business use purposes. August 9, 2014
Rated 2.0 out of 5.0 by Rental Car or Hotel Shuttle? If you need to go to areas surrounding this hotel, do not expect to use the hotel shuttle. In the past this was true; however, changes have been implemented that significantly limits the shuttle service offered by this hotel. Service to/from the airport is now more restrictive. Service to/from the Mall of America is more restrictive. Service to/from local businesses is almost non-existent. If you're not driving to this location, consider a rental car if you want/need transportation. August 9, 2014
Rated 5.0 out of 5.0 by GREAT STAFF You have 2 winners in Stephanie at the front desk and Denise in the lounge. Stephanie was professional and very helpful....Denise was cheerful and remembered my name after we first met. Her food recommendations were first rate! August 8, 2014
Rated 5.0 out of 5.0 by Nice Clean Wuth Friendly staff Stayed using Points and reserved the room same day. Took a minute to find the reservation, but was there and the staff was pleasant while finding the reservation. August 8, 2014
Rated 2.0 out of 5.0 by The Staff is Slipping Bathroom had long black hairs in the sink and stuck on the walls of the shower when we checked in. It was obvious the maid did not care that day. There was no coffee or condiments with the coffeee maker in our room. When my wife went to the lobby to get coffee both pots were empty. She informed the desk and they told her to use the third one (which was decaf). She also told them there was no coffee in our room and she was told to find a maid in the hallway and get it from them. I went to the bar that evening to get a beer. The tap beer was warm and the glass tasted like soap. Not impressed. Good thing it was a free beer because I dumped it out in my room. Didn't try the restaurant. Overall the entire staff seemed like they just didn't care. Not at all what I am used to when staying at a Holiday Inn. August 8, 2014
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