Rated 3.6 out of 5 by 187
Rated 4.0 out of 5.0 by Yesmaam First time user....satisfied.
The accommodations were very satisfactory for my purposes. I enjoyed the surroundings and felt safe both in and outside my room.
September 26, 2014
Rated 4.0 out of 5.0 by Meister7777 Good stay
Hotel clean and comfortable. Has a very nice bar/restaurant in the lobby area.
Near the airport and gets NFL network. So all good
September 26, 2014
Rated 2.0 out of 5.0 by MissHeather Item Stolen
It may seem like a minor item, but our phone charger was stolen.
I plugged my phone in next to the bed overnight and the next morning my husband reminded me to not forget the phone charger when I unplugged my phone to use it. Of course, I forgot. We realized it about 1-1/2 hours after we left the hotel. Luckily, we live nearby and were just at the hotel to enjoy the pool with our granddaughter. We called the hotel letting them know we were coming back to get the charger and they checked with housekeeping regarding finding the item. Housekeeping stated they did not find it. When we got back to the hotel my husband went up to room and the housekeeping manager and another housekeeping employee were in the room. As soon as my husband walked in the manager said she didn't find the charger and that she was the only person who had been in the room. My husband asked if she cleaned the room. She said yes. My husband asked if she plugged in the clock. She said yes. My husband told her that she should have found the charger then, because I had unplugged the clock to plug in our charger. The "manager" just stood there and stared at him. As far as we're concerned she STOLE it. And yes, we checked our luggage - especially our electronics pack - and we do not have the charger. I will NOT stay there again and I will NOT recommended that hotel to anyone.
September 24, 2014
Rated 2.0 out of 5.0 I would not choose to stay here again
New management have been detrimental to this hotel. Previous ambassadors for the hotel, such as the friendly drivers who would accommodate requests are no longer there. New management has curtailed transport requests, so no it is likely I will need a rental car if I ever stay there again - which I doubt.
September 19, 2014
Rated 2.0 out of 5.0 by seppie64 overnight stay
checked in shortly after 3pm, unable to get a cocktail or bite to eat until 5pm. one of the desk clerks was very friendly, the other not so much and not helpful at all. would be nice if the bar could stay open later, not everyone has a 6 o'clock flight in the morning, this property has a very rundown feel.
September 16, 2014
Rated 4.0 out of 5.0 by cmhugh4 GREAT STAFF
Very friendly staff. Everything was fine, only complaint was the complimentary coffee in the lobby disappeared too early and was nowhere to be found by 10am.
September 15, 2014
Rated 5.0 out of 5.0 by Mark2001 Amazing staff!
This property is extremely convenient to the airport and is the only full service hotel in Eagan. The staff are amazing. Extremely attentive.
September 15, 2014
Rated 3.0 out of 5.0 by KHobber Great Location, Poor Front Desk Service, Bad Showers
I stay here because of the location and the low price, but if you like good service and a nice shower, this is not your hotel.
The front desk staff is poorly trained with bad attitudes. With the exception of one staff member (short blonde lady with short hair), the rest of them have no clue about good customer service.
One day I walked in, three front desk staff were chatting with each other and never acknowledged my presence. No thank you's, no welcomes, no have a nice days.
Hotel is much older than it looks, and you really notice in the shower. No water pressure. I hate that!
September 13, 2014