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Rated 3.6 out of 5 by 173 reviewers.
Rated 3.0 out of 5.0 by Run down smokey room The evening dining waitress was most courteous and helpful. August 28, 2014
Rated 4.0 out of 5.0 by Friendly Staff Friendly, helpful front desk staff. Met me at the door with a smile!!! August 28, 2014
Rated 5.0 out of 5.0 Wonderful Staff We came in late Saturday night/early Sunday morning and there was quite the activity going on at the hotel with guests that I would assume were just tired after long days of traveling and unfortunately took this out on Susan the front desk manager. To say that she handled he situation extremely well and professionally would be an understatement, what a true test of her patience it was. Because of this I am even more happy that we chose to stay at Holiday Inns whenever we can. Bravo Holiday Inn for having such a great employee! August 27, 2014
Rated 2.0 out of 5.0 by Not the Best Place to Stay We had so many problems with this hotel. The only good thing that I can say about it is that the food service both for breakfast and dinner was excellent. Other than that, I would pass on this hotel. I have stayed at numerous Holiday Inn/Holiday Inn Express Hotels with great results, but not this one. They even charge if you want a refrigerator in your room. Also, we had to ask for conditioner as it is not generally provided without a request at the front request. August 27, 2014
Rated 3.0 out of 5.0 by Airport/mega Mall hotel with shuttle service lacking Nice Holiday Inn near the Minneapolis Airport and the Mall of America. We had been told there would be shuttle service to the Mall. It was extremely limited, including no pick-up from 6:30 until 10:00 PM. Instead of allowing for guests to call for pick-up only 3 or 4 runs per day were scheduled. This is inadequate. In addition pick-up times at the airport were slow, one time took 40 minutes, despite a 10 minute estimate. We know it wasn't because they were at the mall.... August 27, 2014
Rated 3.0 out of 5.0 by Old and worn out This hotel use to be an excellent Crowne Plaza but age has caught up and it was recently re-branded as a Holiday Inn. Nothing was changed but the sign out front and the hotel is in serious need of a refurbishment. Some things as simple as the restaurant chairs could be replaced so you don't feel like the table is at your chin when you eat. August 26, 2014
Rated 4.0 out of 5.0 by Great Location All was right with this hotel save for the shuttle service. The front desk staff neglected to ask which airport terminal we were waiting for pickup causing the shuttle driver to go to the wrong terminal. Three calls to the hotel were needed to remedy the situation. Shuttle service needs to be better coordinated for returning clients. August 25, 2014
Rated 4.0 out of 5.0 by Pleasant stay. Room was nice and clean. Staff was pleasant. Convenient shuttle from and to the airport. August 25, 2014
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