Rated 3.6 out of 5 by 156
Rated 5.0 out of 5.0 by redrocker8 First Timer
This hotel is a very good place to stay. Pool was great for my son and my wife was minutes from places to shop. For our first time staying in the Twin Cities we will come back and stay here again.
September 18, 2013
Rated 2.0 out of 5.0 by jasonb69 Staff
Some of the staff was great. other did not care about what was going on and liked to hand my concerns to other people.
September 6, 2013
Rated 4.0 out of 5.0 by Rama04 Clean and Comfortable, Good Breakfast too
The rooms are pretty standard as far as size but the furnishings were new and everything was CLEAN!!!
Breakfast in the AM was very good.
Driver from the Airport to pick me up took a while.
Nice stay here, I will probably be back soon :)
August 31, 2013
Rated 1.0 out of 5.0 by tatwater31270 Unable to meet our needs/HORRIBLE customer service
We reserved a room with 2 queen size beds, they were full size. We requested a roll away, they did not have one. Front desk assured us that bedding, a comforter, & extra pillows would be brought to our room, we had to make a second phone call to get it. When staff arrived they brought 2 scratchy blankets with holes in them ans a pillow WITHOUT a pillowcase!! GROSS!! When I called down to the front desk to have this taken care of, front desk clerk put the staff person on the phone who brought me the other blankets, so I had to explain to them the problem. When staff came up with 1 comforter & a pillow case, it was forcefully shoved at me by male staff. When I said thank you, he replied "yea" in a sarcastic tone. ABSOLUTELY UNACCEPTABLE!!
August 26, 2013
Rated 4.0 out of 5.0 by RetiredMilitary Plusses and Minuses
This property excels in several ways: (1) it is close to MSP; (2) the food is pretty good quality-wise and reasonably priced; (3) Stephanie in the bar is fantastic; (4) the breakfast buffet is one of the best; (5) shuttle driver John is a hoot and quite an asset to the hotel; (6) the rooms seem updated and furnishings are comfortable.
This property has two significant issues, one of which they can address and one they cannot: They cannot help the fact that airplanes are in a landing pattern near the property and therefore provide a noisy disturbance to the quiet enjoyment of your room---deal with it, they are near an airport--planes flying overhead are a price you pay to be close to the airport. However, the noisy air conditioning unit in the room IS something management can address, and should. We had little sleep because of the high decibel level of the AC unit. If you turn it off, the room gets stale and warm, and you can't sleep. If you leave it on, you stay cool and can't sleep. Either way, you can't sleep restfully.
August 26, 2013
Rated 5.0 out of 5.0 by Ed1000 Excellent Staff
Very pleasant and customer focused staff. Everyone that I came in contact with made me feel valued as a guest.
August 23, 2013
Rated 5.0 out of 5.0 by Shasta32 affordable and very clean
the rooms were clean, staff was very nice, complementary breakfast was the best we have had from any hotel stay ever!! over all we had a very good experience!!! the price was very affordable for a weekend stay! would defiantly stay again!!
August 16, 2013
Rated 1.0 out of 5.0 by Sdbfa Not my swim trunks......yuck!
While in the bathroom, I close the door to discover the previous guest's swim trunks hanging over the shower curtain rod. You can imagine my shock and disgust. Since I was leaving the hotel to head to the office, I decided to inform the front desk clerk on my way out. I was assured the room would be re-cleaned prior to my return. To my surprise and dismay, when I returned 9 hours later, the swim trunks had not been removed. This time I asked for the manager on duty. He immediately removed the swim trunks and was very apologetic. Upon checking out, I noticed my receipt included one free night. Although this was a gesture of good faith, it just wasn't enough to make me stay there again.
August 14, 2013
Rated 3.0 out of 5.0 by trvlalot Staff was awesome -- facility needs upgrading
The reception folks were friendly and efficient. The room service lady who was the bartender the next night was wonderful -- she should get a raise!!
THe facility is just tired and I continue to see the sign that says they are remodeling. I have been going there for four years and it has not changed so not sure what they are upgrading...or do they just want us to think they are upgrading. I took a break from going there since I thought they would upgrade. I went back to find out it hasnt been upgraded. There are other nice hotels near by... I am not going to return for awhile.
August 14, 2013
Rated 5.0 out of 5.0 by 64pammy Great stay!
Hotel was perfect - nice and comfy, clean accommodations, great location (close to IKEA!), and the breakfast buffet was incredible (and is set in a fine dining area!) - One of the best Holiday Inn's I've stayed at ... and they indicated they're about to renovate and do updates - so I can imagine it's going to be even nicer!
August 11, 2013
Rated 3.0 out of 5.0 by TwinsFanForever Nice place to stay but don't rely on shuttle
Room was nice...staff was accomodating...shuttle to various places ( especially the Mall of America) was VERY unreliable AT BEST. The desk always said they picked up at 10 mins past the hour...we waited at least 45 mins each night, and even had to take a cab once (the hotel DID pay for the taxi)...if you have your own transportation the hotel is a nice place to stay. If not...i would recommend finding another place.
August 10, 2013
Rated 5.0 out of 5.0 by HC81 Another Great Stay
This was our second stay in 2 weeks due to swimming events for our children and we loved it again. The staff was very friendly from check in to check out; especially Merc(not sure about spelling) who works in the lounge area. He is very friendly and makes the dining experience totally worth it. There is no reason to drive anywhere to eat as long as he is working. Thanks for a great stay and we will definitely be back!!!
August 9, 2013
Rated 3.0 out of 5.0 by sparkysmith nice hotel - lots of airplanes
we had no problems with the hotel, was clean, comfortable, friendly staff, etc,etc. our only complaint was the steady airplane traffic coming down for landings. we woke up several times during the nite from these planes. but the hotel has the word "airport" in its name so it shouldn't have been a surprise. even with all the planes it wouldn't keep me from staying there again.
August 7, 2013
Rated 3.0 out of 5.0 by JFast512 Holiday Inn Eaga
I have stayed here once before but this time I noticed a few things this time. First, the staff seems complacent in that they lack enthusiasm. I worked out in the gym 2 days without towels being in the gym. When I mentioned this to the woman at he desk she said that there were towels in the pool area. That's not the gym, that's the pool. Also, most of the plugs in my room would not work with my phone charger.
August 7, 2013
Rated 2.0 out of 5.0 by MSBTJ Friendly staff, good location, BAD stay
Traveled with 2 kids and wife for a trip to MOA and one of the must haves was a pool. Made reservations through IHG site told pool working only to find that the pool was closed. Drain in the tub in the bathroom didnt work so had to stand in 4 inches of water to shower after the rest of family had showered. Did get a free drink coupon to use at the bar which was nice only to find that they closed early at 10pm on Saturday night! Cobwebs on the ceilings above the beds. Overall not a good trip or stay. Also, not enough parking had to park in poorly lit area on street.
August 5, 2013
Rated 1.0 out of 5.0 by TOP1 Wil not be back
Upon arrival we asked the surly receptionist if someone could help us with our luggage to which she replied "hmm". We got the luggage carrier ourselves and took everything to the room. We also kept the luggage rack in the room so we could bring our bags down in the morning without having to inconvenience anyone. The sleeper bed in the suite was ridiculous. The mattress was so concave we had to pull it off the couch onto the floor to get any sort of comfort. We also took the bedpad off the bed in the bedroom and put it on the sleeper mattress for more comfort.
The size of the suite was nice as was having 2 bathrooms. The only positives here, but not enough to make me come back to your hotel...ever.
August 5, 2013
Rated 5.0 out of 5.0 by Jo59 Good place for Park & Fly
OuIr family stayed at Holiday Inn Mpls Airport Eagen 3 different nights in the past several weeks. The Inn is easy to find and gives good service. The restaurant is pleasant and serves very good walleye! The airport shuttle is excellent.
July 28, 2013
Rated 5.0 out of 5.0 by Dilips Courteous Front Desk Staff
I found the front desk staff to be very corteous and the check in and check out was a breeze.
Also the shuttle arrived as promised at the airport to pick us up. The driver of the shuttle was excellent. The drop off, though early in the morning, started on time and the driver insisted on helping us with the baggage.
The room was neat, clean, and quiet.
July 27, 2013
Rated 1.0 out of 5.0 by FoodTray The food tray.
The girl who checked us in was extremely short and rude with us. Odd that she remembered to give the guy before us details on breakfast, restaurants and the wifi password but couldn't give us a "hello," let alone anything else I listed. I guess if you're not in a suit, you're not a priority. When we got to the room at approximately 6pm, there was a food tray full of dirty dishes and partially eaten food right in front of the door. We asked for it to be removed, and went out for the night.
When we came back, it was still there. In fact, it appeared someone had added to it. Throughout the night there was a faint noise like someone using a handsaw on metal pipes. Because there were renovations going in on, I can forgive this. We also had the problem I've seen other people complaining about, which was smacking shins on the bed frames.
In the morning, the food tray was still there, and we asked again for it to be removed. We asked once more when room service came by. She told us to tell the front counter, as it wasn't her job. When we told her we'd already told front counter, she shrugged and moved on. When we checked out, I again complained about the tray. The lady helping us was fully aware of the situation, and promised us she would "find out why nobody had gotten rid of it." Yea, I'll be sure to call and catch up on that.
In conclusion, I will not be returning.
July 23, 2013
Rated 1.0 out of 5.0 by grandgoat Great experience but they double billed me
I stayed for a reward night while i was waiting for a flight the next morning. The room was great, but the staff at the desk obviously had no idea how to process rewards nights. They charged my credit card for the cost of the room in addition to charging me points for the stay. so essentially I had to pay double.
July 20, 2013
Rated 5.0 out of 5.0 by Buckeroo It was all good!
We did a reverse park and fly for the first time and loved it! We will definitely be visiting you again whenever we fly out of Minn St Paul. The staff were incredibly friendly and helpful. The price was right. The bed was oh so comfy and the room was clean and quiet. And it was so easy to get to! Plus the shuttles were quick with very friendly helpful drivers. You made for a great end to our vacation! Thanks so much!
July 11, 2013
Rated 2.0 out of 5.0 by Intra Bed a problem
The mattress on our bed was too small for the wood frame around
it and also the mattress had a sharp edge to it.
My husband kept hitting his lower leg on the wood as he walked around as it stuck out but you could not see it as it had covers over it he ended up with bruises on his legs. Getting into the bed
caused you to hit the wood and was the same getting out.
Room number 619 & 618
July 9, 2013
Rated 2.0 out of 5.0 by sillyrequirement A bad experience
The desk attendant was inefficient, overwhelmed and lacked customer service skills. She got our reservation info wrong even though I corrected her with my confirmation.
The breakfast buffet was OUT OF FOOD when we arrived at 8:45 A.M.! The staff on duty in the dining room were inattentive. I had to seek them out to ask for food and coffee.
The "pantry" was ridiculously under stocked and offered only a few candy and snack items.
July 2, 2013
Rated 5.0 out of 5.0 by MJ001 Nice Place to Stay
Very nice hotel to stay while in Twin Cities Area.
June 27, 2013
Rated 5.0 out of 5.0 by John1990 Great
It was nice for the price. But it was very noisy in our room in the morning and couldn't past 7 a.m. room 319. Would go back if i had a different room.
June 22, 2013
Rated 3.0 out of 5.0 by Showzii Staff refused to print out receipt at checkout
We asked for a receipt at checkout time. Two different staff gave us different reasons not print it out for us. One said we can't get a receipt because we booked online, The other said that it was paid for by a 3rd party--we paid for it with our own priority credit care in fact.
Finally we had enough and asked for the manager who printed out for us right away and apologized. He offered free breakfast but we were ready to leave.
The unfortunate checkout experience with staff who are not adequately trained certainly was the low point of our otherwise pleasant stay at this holiday inn.
June 20, 2013
Rated 2.0 out of 5.0 by VUPU Bad bed and smelly Pillows
I asked the front desk that we are going out to dinner and they should change bed sheets and pillows because it seems the sheets were old and bad smells in pilllows.
Nothing was done on our return. We have no time to ask her again on our return, because we were leaving at 4:00AM shuttle so slept on the smelly and dirty bed. NOT FAIR!!! Can I request 10,000 priority club points for this inconvinience?
June 19, 2013
Rated 5.0 out of 5.0 by Lennon57 Overnight Stay
My stay was just what I expected. Clean room and very quiet.
All staff were very nice and helpful.
I ate in the bar area and the food was great and the bartender VERY nice.
I will stay again in the future when needed.
June 10, 2013
Rated 5.0 out of 5.0 by kimss Looking forward to visiting again
Our time there was great!
Looking forward to visiting again
Loved the Decor all around
May 15, 2013
Rated 3.0 out of 5.0 by Jennings VIP driver
Extremely unpleasant driver who picked us up from airport. Bad attitude.
April 24, 2013