Rated 3.4 out of 5 by 166
Rated 1.0 out of 5.0 by tyler7 Dirty
Just a dirty and old hotel.
Renovations will make it better. I definitely overpaid for this stay.
August 4, 2014
Rated 5.0 out of 5.0 by rfevans First time at this property
My first time at this hotel. I needed a dog friendly hotel near I10 on my way from CA to GA. This is obviously an older Holiday Inn, but the room was updated and appeared to be brand new. My room, 209, was immaculate and the bed was very, very comfortable. The bathroom was spotless, and the articulating shower head on an adjustable arm was an awesome touch. The lobby and other common areas were clean and functional, and there were some ongoing hotel renovations when I was there. No complaints. I ate supper at the lobby bar from the Mexican restaurant on the other side of the lobby...the meal was good, priced fairly, and the atmosphere was pleasant. The front desk staff were very friendly and efficient at check in. Same at check out...no effort needed from me at either end. The outside of the hotel, and it's property are not pleasant at all. It is all asphalt, but my dog didn't mind...we just walked along an adjoining roadway and found some grass for him to relieve himself. The busy I10 freeway was about 100 feet from my second floor window, but I heard NOTHING from it!! This hotel is about 200 feet from entry and exits from I10. A Starbucks is in the adjacent parking lot...very convenient. The exterior is nothing to look at, but this area of El Paso is not a destination area....it is all industrial, strip malls, hotels, freeway and views of Juarez....not a resort. But I was looking for a good hotel and a better price that was dog friendly, and this Holiday Inn is exactly that.... clean, functional, comfortable, inexpensive, dog friendly, staffed with good folks, convenient to I10. Everything I needed was there, even nighttime security guard patrolling the parking lot! If need be, I will definitely stay here again.
August 2, 2014
Rated 1.0 out of 5.0 by ashnateaub DISMAL!
This is an old, outdated, dank, depressing and dismal hotel. It seems to be undergoing a remodel, but I didn't see much going on while I was there. I stay at Holiday Inn Expresses all the time for work, and find them to be clean, modern, and comfortable. This hotel was the polar opposite. My room had no windows to the outside - only a window looking out into the hallway. Obviously, I had to keep that curtain closed. DARK, DARK, DARK room. I was traveling alone, but if my husband had been along, he would have had to duck to avoid hitting his head on the bathroom ceiling - it's that low (plus it has 2 light fixtures that are suspended from it and are a hazard to tall people). The lighting in the bathroom was horrible, the furniture was old and outdated, and I felt depressed being there. I could not have done more than one night. The window in the hallway looked out onto the pool area, which is under demolition (looks like it was dug up a while ago and has just been sitting there). I am amazed that this hotel has the nerve to charge the prices they do - honestly, they should close the hotel to guests and remodel, or just demolish the whole thing. The location is very convenient to the airport, but there are other choices. ANY other hotel would most likely be an improvement.
July 30, 2014
Rated 3.0 out of 5.0 by nico1017 Internet access
The access was less than adequate. I had to utilize my cell data service to acomplish my work.
July 28, 2014
Rated 2.0 out of 5.0 by gwhjr65 Under Par for Me
My stay here was below average. There did not appear to be enough employees for the services. Employees were trained but were not excited in providing good customer service.
July 28, 2014
Rated 3.0 out of 5.0 by jgibson146 under remodeling construction
I booked a concierge room, but when I arrived, no concierge room available due to remodel. Was given a one room "suite". All week long they had Jackhammers outside my window facing pool.
This is an older hotel trying to improve itself, but not succeeding. The AC is noisy and bathroom dated. For instance all the sealant around the tub was peeling off.
July 27, 2014
Rated 3.0 out of 5.0 by nicole007 El Paso Airport Holiday Inn
Lots of activity in the pool, restaurant and bar. Seems like family friendly as well as friendly to those who like night life. Great location to Bliss, Airport, and local restaurants and shopping. I wish the rooms were updated, better ventilation, cleaner rooms. The internet was poor and did not connect or stay connected for more than seconds my entire stay.
July 23, 2014
Rated 1.0 out of 5.0 by JackieN67 Bad Experience
No refrigerator - noone could assist or give answers. Took at least 24 hours for feedback. Made mistakes on reciepts, no one knew for sure if breakfast was included for government rate, room dirty, tub had hair in it.
July 21, 2014
Rated 5.0 out of 5.0 by TirePro65 Sad you are no longer going to be a Holliday Inn
What a great place to stay" I am sad that you are no longer going to be a Holliday Inn.
The staff is wonderful and the rooms are Clean" I hope you maintain this standard when you change.
July 21, 2014
Rated 1.0 out of 5.0 by 2014ElPaso Caution with this hotel
Disco Bar in the hotel with laud music until 1:00 AM
July 20, 2014
Rated 1.0 out of 5.0 find somewhere else
As a Platinum Club member, this hotel is one of the worst I have stayed in as far for Customer Service. It was supposed to be a high end hotel. They had my reservation screwed up, then my daughters were staying in another room with another reservation and it was screwed up.
The maid service would totally ignore the Do Not Disturb sign and knock on our door three or four times every morning. The hotel put charges on my credit card for no reason at all and I had to have them contact my bank to have them removed.
There was no microwave or fridge in my room when I arrived. it took over 24 hours and me contacting the front desk 3 times to get a microwave.
When we went to eat the free complimentary breakfast I had to get vouchers from the front desk and I was told that I could only have two vouchers per room even though I had 3 people staying in my room so that means one of us did not get to eat breakfast for free. One morning before giving us breakfast vouchers I was required to produce
my Platinum membership card to prove I could get a complimentary breakfast. I see this is very unprofessional behavior by the staff.
this hotel is definitely not worth the nightly price of what they charge. half of my stay was redemption points and I regret using those points for the stay. but at the sametime I am glad I did not have to pay for my entire stay and only had to pay the ridiculous price for one night of my stay.
overpriced and underserved
July 19, 2014
Rated 1.0 out of 5.0 Bad service
Very poor Customer Care.the room was for a handicap person. Your free breakfast was very poor and staff was one oerson there. Dirty yowels in bathroom and room was not clean at all.
July 17, 2014
Rated 2.0 out of 5.0 by fl trainer Air condition problem
Had a noisey air conditioner fan, had to stand at the counter for 30 minutes to get rooms changed, only 1 person working the counter. I am a gold member and they did not offer me the 300 points at check in, also had the billing messed up when I was there.
July 17, 2014
Rated 3.0 out of 5.0 Restaurant was poor/closed lobby bar
Have been to this hotel multiple times in last 15 years. Restaurant was never good but has declined to "really poor". They did not have the correct ingredients for the dinner I ordered so they left off the parts and didn't tell the waitress. Also the food was well done when I asked for medium rare. The breakfast bar was really bad and did not change from day to day. The breakfast cook must also be the waiter because he disappeared for long periods. He was running around trying but this was bad. They had a nice lobby bar with TV but they closed it. No renovation was being worked on and the staff didn't give me a clear answer when I asked what happened.
July 14, 2014
Rated 1.0 out of 5.0 by Donny123 Needs Improvment
Service was poor to fair at best. Front desk poor. Bartender was good and breakfast waiter was good. I understand the construction it's needed.
July 14, 2014
Rated 4.0 out of 5.0 by MX17 good hotel
I have stayed at this hotel many times. The staff is very friendly and helpful. The only issue I have with this hotel is the workout room. It is very outdated. The workout bench collapsed while doing my exercise. It would be nice if they would update there equipment.
July 2, 2014
Rated 2.0 out of 5.0 by Archer2 Place is getting very run down
Feels like they're milking this place until it shuts down.
Very under staffed. The restaurant may be open or maybe not.
Carpets dirty. Sliding door in the room wouldnt close properly.
To bad, its a very convient location, but I guess its time to find another place to stay in El Paso.
The staff that is there is very cordial and pleasant to deals with
July 1, 2014
Rated 3.0 out of 5.0 by monika1387 Business Travel
Pretty good stay but not for long term stay; 1-2 days is ok but longer term is not recommended.
June 25, 2014
Rated 3.0 out of 5.0 by Marina97 Uncomfortable bed and lack of exhaust in the restroom
The bathroom toilet was not functioning properly, one has to hold the handle down to ensure all water is flushed. There was no exhaust fan in restroom. The bed was uncomfortable. There were not enough towels provided. When asked for extra, staff asked that I bring my "dirties" to swap out....
June 25, 2014
Rated 4.0 out of 5.0 by ArmyMike Nice location
Close to airport with easy access. Fast and friendly check in. Too tired to leave the hotel for dinner so decided to eat at the hotel restaurant. Restaurant did not open on time, service was slow and the waitress was eating her dinner when I arrived. The steak I ordered was terrible, poor quality and extremely tough. I would stay at this hotel again, but would not eat at the restaurant.
June 25, 2014
Rated 2.0 out of 5.0 by Richard P. Action is required!
Hermann Rorschach, himself designed the wallpaper!
June 24, 2014
Rated 1.0 out of 5.0 by CALITO MUY MAL SERVICIO
LLEGAMOS AL HOTEL A LA 1 DE LA TARDE, PERO NOS DIJERON Q LA HABITACION EMPEZABA A LAS 3.00 DE LA TARDE, SOMOS ADULTOS MAYORES Y LO Q NOS GUSTABA DE SUS HOTELES ESQ A LA HORA Q LLEGABAMOS PODIAMOS OCUPAR NUESTRA HABITACION SIN NINGUN PROBLEMA Y NO ESPERARNOS DESPUES DE UN VIAJE CANSADO 2 HORAS MAS PARA PODER DESCANSAR. AL DIA SIGUIENTE SALIMOS TEMPRANO DEL HOTEL Y NO HABIA CAFE , EN LA MAYORIA DE SUS HOTELES EL CAFE ESTA TEMPRANO.
June 24, 2014
Rated 5.0 out of 5.0 by TirePro65 Once Again a great Visit
I want to Thank the Staff at this location for another Great Visit.
Room Super Clean" ( Thank you )
Front End Staff quick and friendly
The Social Hour is the Best"
See you soon
June 23, 2014
Rated 2.0 out of 5.0 by needed quiet noisy and no food/drinks
the room was noisy and poolside it smelled of smoke . no resturant was open for dinner nor for breakfast the bar was also closed. we were tired and wanted to rest but the pool was open until 10:00.
June 18, 2014
Rated 3.0 out of 5.0 by Phil569 Nasty bathroom
I checked in late and went right to sleep. When I got up in the morning I noticed the bottom of the tub was furry!
I didn't want to stand in that tub, so I just rinsed my hair and got out of there!
Not very pleasant early morning surprise! There is a newer Holiday inn express across the freeway. My co-worker stayed there and had no issues.
June 16, 2014
Rated 1.0 out of 5.0 by alxruza Necesita mejorar
Sucio el cuarto, el baño, las cortinas, mala comida, pero muy buena atención del personal.
No me gustó nada el hotel, esperaba más siendo un holiday inn, me he quedado en un holiday inn express y es mucho mejor.
June 12, 2014
Rated 5.0 out of 5.0 by ALPHA1906 Very friendly
This is an awesome hotel that makes you feel like you are at home. Great staff and truly professional. I look forward to staying there again. Alexis is an awesome hostess. Tasha, Amanda, Stormy, Esteban, Aaron, Norma, Frances, Luz, Juan, Fernando, Valerie, and all the others I forgot to mention, you all made my stay enjoyable. I look forward to sharing ideas and gifts with you all again soon.
June 12, 2014
Rated 2.0 out of 5.0 by alxruza Old and unclean
I spent some days at this hotel some days ago and didn't like it at all, in despite of big room I got I realized that cleanliness is not a strength in this hotel, starting with a dirty unwashed bathroom with some hair on the bathtub, WC had just been used and not even flushed.... I ate a pizza in my room but the day after I realized there were still some stains in the table, the curtains were so dusty and the windows seems never been cleaned up.
Breakfast in hotel's restaurant is really horrible, the only good was the fruit, please do something to fix it besides it's very expensive for the very limited options you have.
It seemed I had a collection of of empty shampoo bottles and they were never removed from shower, that's how I realized also that it was never cleaned while I was lodged.
Last time I stood at Holiday Inn Express at I-10 close to Zaragoza street and I felt it was far away better than this one.
This hotel has all the potential to be better, but please pay attention to cleanliness.
The good thing is that your personnel is very kind and assisted me when I needed.
June 11, 2014
Rated 5.0 out of 5.0 by fl trainer Great Stay
Staff was great, atmosphere was great. I would recommend this Holiday Inn to any and all. Great access to the highway and close to many restaurants.
June 10, 2014
Rated 5.0 out of 5.0 by grandkids7 close to airport
very convenient for our travels. Bed was great and had a restful night.
June 9, 2014