Rated 3.6 out of 5 by 92
Rated 3.0 out of 5.0 by Mejia Older building
we have stayed at this hotel a few times because we like that it has Teddy's bar, but this time we got a room that a few things were broken.
The towel holder fell apart, and it was obvious it had been repaired before. The toilet paper holder also fell off.
I stayed two nights as my receipt shows, but when I looked at my credit card bill online I was charged for 7 nights! I spoke with Roberto in accounting, and I am currently waiting for the correction.
I am a gold member, I did not expect this kind of service.
August 7, 2013
Rated 4.0 out of 5.0 by Happy144 Great Time
Great place to stay will stay again at this location
August 5, 2013
Rated 5.0 out of 5.0 by Watty53 Week stay
I say here about 10 days a month and there is no other hotel in the area I will stay in. Great staff.
August 4, 2013
Rated 4.0 out of 5.0 by Horst64 good service for a short night
First pleas send me the invoice, because we must leave very early the Hotel to catch our flight so we can not rat the Food.
All other are very good, soprcial the women at the desk.
No better rat, because we stay only 5h at Hotel
thanks for all
August 3, 2013
Rated 5.0 out of 5.0 by DanD A little dated but FUN!
As mentioned , this hotel is a little dated and could use a renovation, but its other attributes more then make up for it. Breakfast was great and had several options you don't normally se on a breakfast buffet such as Menudo. The hotel lobby bar has live music in the atrium nightly, both performers i saw were great! This property also has a club/bar connected to it. I ended up at the club all three nights. One night was Kareoke, one night was Salsa lessons and dancing, and the third night was a DJ. definately had a great time with hotel guests and even more locals at this club. Hope to stay here again on my next trip.
July 31, 2013
Rated 4.0 out of 5.0 by Rmee Good hotel in a convenient location
No issues with the room. I was provided a fridge and microwave for our extended stay. The bed was comfortable. WIFI was fast. The hotel restaurant was great for both breakfast and dinner. My only complaint is as a rewards member I was given additional points for one night of my stay in lieu of the breakfast buffet and evening drinks but they never posted to my account. The breakfast buffet and the evening drinks were a great benefit on the days that I used them. Other than that the staff was great and the room was comfortable.
July 26, 2013
Rated 4.0 out of 5.0 Great service and great breakfast buffet
Great service to accomodate in a room far from noice. The only issue was the bed, non-confortable bed (non common in a HI). But everithing else was great.
July 15, 2013
Rated 2.0 out of 5.0 by Xtremek8m Not worth the money
I recently stayed here for 3 nights and found my experience to be worse than any of the other Holiday Inn stays. The check in process took 15minutes and I was the only person waiting in line. The 2nd night I was locked out of the hotel and my room bc my key wouldn't work (it sat next to my Chapstick all day, not near my cc or phone). I went to have my key reactivated and waited 37minutes bc there was one person working the front desk and 6ppl waiting in line ahead of me. When I finally made it to the front the lady told me I should have skipped in front of everyone else. I don't believe that is professional. Throughout my stay, I only had warm water and my tv went out on the last night I was there.
The only good things about this location is the workout facility and the kind housekeeping staff.
July 14, 2013
Rated 1.0 out of 5.0 by jmiller79 Worst Holiday Inn
I would not recommend this hotel to anyone. Didn't even have queen beds in multi-occupancy rooms.
July 10, 2013
Rated 3.0 out of 5.0 by CPerez Good service
Great service from Ana at the front desk and the rest of the staff, they make customers feel comfortable
July 9, 2013
Rated 3.0 out of 5.0 by Macaldan Usually stay here but they seem to be having some issues
The first night there, I got back to the room late and the television would not work. I just decided to go to bed and I did report it the next morning and it was working the next night. Also, there was a persistent odor in my room. It smelled like sewer gas. At times it was very bad. I stuck it out and hopefully it was a temporary problem they were having. Other than that, the staff is really nice. Hotel seems to be getting old.
July 2, 2013
Rated 5.0 out of 5.0 by marjuer SSG RICE
I FOUND THE HOLIDAY INN A GREAT PLACE FOR MY WIFE AND MYSELF. THE STAFF WAS GREAT. I FOUND THE RESTRAURANT EXCELLENT, ESPECIALLY THE BUFFET IN THE MORNING. I WOULD LIKE TO THANK THE ENTIRE STAFF FOR MAKING MY STAFF AS COMFORTABLE AS POSSIBLE. THANK YOU VERY MUCH
June 19, 2013
Rated 4.0 out of 5.0 by KRISTAL MUY BUEN SERVICIO AL CLIENTE
EXCELENTES INSTALACIONES, IDEAL PARA DESCANSAR DESPUES DE ESTAR DE COMPRAS
June 19, 2013
Rated 1.0 out of 5.0 by Mrunner Overall bad experience!
Nothing has changed from 2 years ago. As a matter of fact, everything about this Hotel has declined. My room was not ready upon check in, a co-workers room was given to someone else, the rooms and decor are outdated, there was an annoying humming sound coming out of the vent all night long and on one night the hallway and my room smelled like a sewer! Also when checking in, there was a guest complaining about being over billed. I will never ever stay here again and I will not recommend this hotel to anyone.
June 15, 2013
Rated 3.0 out of 5.0 by kenrtn Long Stay
The staff at the hotel is great, they couldn't do enough for me. I was there for 72 days and the room was adequately comfortable, bed was good and TV was very nice. I enjoyed the two free drinks a night though rarely took advantage of it.
The hotel is worn and looks it. The lobby and lounge need significant updating. The lounge particularly. There needs to be more TV's with different things on them, sports, news etc placed in a way that you can see them while you are sitting away from the bar. Having only one TV up inside the bar when there are only a dozen seats at the bar isn't smart. The sliding door in my room has to be 30 years old and the showers need new shower heads. The pool area was dirty and the water stains on the glass was incredible. Looked like the windows hadn't been cleaned in months.
The HUGE parties that shake the entire hotel are annoying and will probably be the true one thing that will keep me from staying there again when I come back to El Paso again later this year.
Bottom line is if it wasn't for the staff, particularly Anita, I would have left after the first party. Its a tired hotel, the bar and lounge are poor, the restaurant isn't open on the weekends and neither is the bar and when traveling. those are pretty important parts of a hotel stay. Staff gets a 10, the rest of it gets a 5.
June 5, 2013
Rated 5.0 out of 5.0 by franki2005 Back in El Paso....
Was great! I love the variety for breakfast. Dina was awesome upstairs in the concierge area! Would recommend to anyone coming to the El Paso area.
June 4, 2013
Rated 5.0 out of 5.0 by GrayFox Service and Desk presonnel were excellent
The service at this hotel was excellent. Rooms are modern, clean and spacious. I would definitely recommend this hotel to anyone traveling in the El Paso area.
June 2, 2013
Rated 1.0 out of 5.0 by RSN62 Bed Was Like a Hammock
I stayed at this hotel on a business trip as it was recommended on company website. Usually pretty pleased with the predictability of Holiday Inn. This was aweful. The property was pretty beat but the ultimate kicker was the bed. The center of the bed was literally ten inches lower than the sides. By the time I went to bed it was pretty late so I did not discover it earlier. I tried to make the best of it but in about twenty minutes my back was killing me. I ended up leaving and staying elsewhere at around 11:30pm. Really the lower staus of this property should be noted when booking. A comfortable bed is the top item on my requirements list.
May 31, 2013
Rated 4.0 out of 5.0 by BostonTom67 Good hotel, improved customer service.
I have been coming to this hotel for many years for business travel. I was here when new owners took over and when the service went down hill. I eventually stop staying at this hotel due to a series of bad experiences. I recently came back due to a recommendation from a co-worker. I noticed right away that this hotel have made a lot of changes in my absence. I like all of the improvements made to the hotel, including the staff. My rating is base upon my new experience with the hotel not including this stay. I think people will like coming to the new and improved HI - Airport just as I liked coming back.
May 17, 2013
Rated 5.0 out of 5.0 by abnhua Another Great Stay
Another great stay at your hotel. This was my first time back in a little more than a year, but it was nice to be recognized by your staff. Amanda, Anita and Jerry at your front desk and Ruth at the Agave were awesome as always. The food was great and your wait staff were very polite and professional. Rooms were clean and the place was nice as always. The complimentary breakfasts and food and drink special for priority club members is an added bonus. The elevator addition was a great idea and makes room access more convenient. Thanks for another pleasant experience.
May 6, 2013
Rated 4.0 out of 5.0 by flie Comfortable Bed
The entire room was clean and smell great. I like the rapid check. Overall, the area was safe
April 26, 2013
Rated 5.0 out of 5.0 A Resort Like Stay
Thank you Holiday Inn El Paso-Airport I-10,
My stay there was very comfortable, almost felt like I was at home. The hospitality of all your employees is second to none. Everyone there seemed to always have a genuine concern for the comfort of all their guests. From the front desk hostesses to your concierge room hostess, they were always very attentive and ensured that my stay was a resort / home like stay. In addition, your concierge room was excellent and very well maintained for the recognition of Priority Club Members. This hotel has definitely earned my business and a high recommendation to all my friends and family.
April 23, 2013
Rated 3.0 out of 5.0 by jaye682001 Little Problems
Upon entering the room, there was a slight smell. Then we had decided to take a shower, since we had just came off the orad from driving 19 hours. We then turned on the shower, and the shower had leaked more water on the floor then in the tub alone. Then my daughter wanted to take a bath then, and there was no stopper for the bath water. Pool was nice, Staff waas real nice the maintance did fix the shower while we ate downstairs. Unlike other the free breakfast was just for the member only, not other family members in the room.
April 12, 2013
Rated 5.0 out of 5.0 by Simong Home away from home!
The staff was amazing! they were helpful, cortious and always eager to help the guests. Being a Priority Club membar was a big Plus++ couple of free drinks daily was definetly a great addition to the stay. The Hotel was super clean, the food was great in the "house" restaurant and free breakfast for members was another score on my board. I would not stay anywhere else in El Paso, centrally located was definetly helpful if you don't have a vehicle. The house van was always available if we needed a ride for dinner at no extra cost. Indoor/outdoor pool was very nice and having a Bar next to the pool, well.... you can see the picture. There was always a different event on the evenings, from live music to the night club downstairs with Mariachi night!. Overall, I felt like being home away from home and they have my bussines for futute trips. Thanks Holiday Inn!!
April 11, 2013
Rated 4.0 out of 5.0 by Sully123 Great place to stay
We stayed at this hotel from 4-1-13 to 4-6-13. The rooms were comfortable. The kids loved the pool. Breakfast was good. Staff was very accommodating. We were there when they were having the 70's Party and there was not a place to park when we got back to hotel. The manager or assistant manager moved her vehicle so we could park.
April 10, 2013
Rated 5.0 out of 5.0 by Recon GREAT Service !!!
Awesome atmosphere and the staff and management team made my entire crew feel at home, while being away for 2 weeks. I highly recommend this hotel for everyone while traveling or working in the El Paso area.
April 8, 2013
Rated 2.0 out of 5.0 Did not consider customer's convient
Check in with 5 big luggages Daniel still arrange me to room 138 which has 5 steps high need to carry the luggage to room. Also forget give me the breakfast coupon.
April 7, 2013
Rated 3.0 out of 5.0 by ChuckTenderloin Worst breakfast buffet ever.
Worst breakfast buffet ever. OK, It says that my review was too short so I'll say it again - Worst breakfast buffet - EVER!
April 5, 2013
Rated 5.0 out of 5.0 by mtv8488 Beautiful, friendly and comfortable.
I highly recommend this facility in particular. They go the extra mile on just about everything. The staff is very friendly, helpful and prompt. The rooms are very comfortable and large.
It seems that pretty much, every hotel in the USA, offers the same old complimentary breakfast, NOT THIS FACILITY. I will be coming and staying at this facility, whenever I am back in El Paso.
April 2, 2013
Rated 5.0 out of 5.0 by Matz2013 Great Stay!
I needed one night to relax and get some work done - this was the perfect place. The checkin was efficient and the staff was great. My visit was relaxing and enjoyable! I truly enjoyed all of the amenities offered and will definitely recommend it to all of my friends and family. Great job!
March 25, 2013