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Rated 4.0 out of 5 by 206 reviewers.
Rated 2.0 out of 5.0 by Probably not the usual experience but... We arrived at 4:00 PM (check-in time per the website) and were told they were cleaning our room. Come back at 4:30 we were told. 4:30...no room. 5:00...no room. Come back at 7:00 we were told. Came back at 7:00...we had a room...sort of. We were given keys...they did not work. I went back to the front desk. This was no small feat since there was a kids hockey tournament in town and the kids were playing with the elevator delaying it by getting in and pushing all the buttons then exiting. It took forever to get back to the lobby to get a second set....didn't work. Back for a third set....didn't work. Back to the front desk. There was only one person working who had been on the job a week and a half and he was checking people in AND making future reservations every time the phone rang. I waited and waited. He tried to contact the maintenance person...not in the building. Meanwhile another person was looking for someone in the cafe. They were absent from the building too. It seemed like there was two people running the whole show and there was no manager on duty all day. Mind you, they had four major events happening, every room was booked, there had been people camped in the lobby for hours waiting for a room (as a concession we were offered a cup of coffee...once they found the vouchers....they were still looking) and we were not the only ones who could not get the keys to work. The short story is we were not able to get into our room until 8:00 and this was the story for lots and lots of people that day. Reading the reviews this seems like a non-typical day, the rooms are nice and clean and the staff present were pushed to the limit with no supervision but maintained a professional attitude despite it all. Torey was very friendly and deserves a thank you for his efforts on that very trying day. October 15, 2014
Rated 3.0 out of 5.0 by Service was Friendly I was not happy to hear a dog barking in a room not far from us. Does not make for a restful night. The door in the hall leading to the lobby was VERY loud and every time someone went out of it, it SLAMMED shut. The room was clean, the bed was hard, the staff was friendly and informative. October 15, 2014
Rated 5.0 out of 5.0 by Room Thank You for the up grade, we had such a lovely room, again thank you. Wanda October 9, 2014
Rated 3.0 out of 5.0 by alright but great service well everything at first was ok but when we checked into our room it wasnt what we asked for. then we were told we would have to move rooms again for our final night because of some convention people coming to the hotel. im sorry but i did book my room a couple months back, if the hotel knew about these people always coming to their hotel i wouldve liked an email ahead of time to let me know about changing our rooms, October 9, 2014
Rated 5.0 out of 5.0 by Conference assistance The staff assisting us with the conference were exceptional! They were there whenever we needed something - extra chairs, setting up the dinner area as we needed it and it was worth it. October 8, 2014
Rated 5.0 out of 5.0 by Nice place in Everett We stayed here for 2 nights for my sister's wedding in Snohomish. This was the closest place we could find for us and our relatives to stay. Somehow we were upgraded to a suite, which was a very nice surprise. "Suite" here actually means a second room with a door, a kitchenette with microwave and a second bathroom. This was great for my family of four, when getting ready for the wedding. We enjoyed the bar downstairs, but were a bit disappointed when the kitchen closed at 9pm, five minutes after we arrived. We had eaten at the wedding 4 hours ago and needed a snack. If I was in the position to get tip from 10 hungry people, I would have opened the kitchen or somehow gotten food to those people. But no such effort was made. Just the occasional drink order. But overall, we had a nice stay in a place I was happy to share with my extended family. October 5, 2014
Rated 4.0 out of 5.0 by comfy rooms/ food service not good nice clean comfy hotel great ppl / just dont plan on a meal / pretty shure mcdonalds has better menu and I don't eat fast food / I advise getting dinner before u get there October 5, 2014
Rated 4.0 out of 5.0 by Comfortable Beds and pillows very nice when sleep is needed. The hotel is conveniently located to all downtown Everett facilities and restaurants. October 4, 2014
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