Rated 4.0 out of 5 by 275
Rated 5.0 out of 5.0 by Kenny0415 Everett HI
Wonderful experience, great staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
February 24, 2015
Rated 5.0 out of 5.0 by dsbeal Clean Hotel with Great Service
Booked on Business Trip. Nice and clean with friendly staff.
February 21, 2015
Rated 5.0 out of 5.0 by jpfzhou My third stay in the past three months
Chelsea at the front desk is very nice and helpful.
February 19, 2015
Rated 2.0 out of 5.0 by NB16 Service was poor
We were there for a hockey tournament which I can understand that made things busy for them but it was as if the hotel was unprepared. Rooms were not ready for half of the team when we arrived. we were scattered over the hotel, we were refused late check out because the house keepers needed to get in the room early for the next guests. I find that funny because rooms weren't ready for half of our team even at 4 pm on the day we arrived. On our second day we arrived back at the hotel around noon to nap before the next hockey game and our room hadn't been serviced. We called and were assured it would be done in 10 mins or so. We left and came back at around 6pm to find our room still wasn't serviced. When my wife called to complain, she was questioned as to why she needed the room cleaned...? I thought this was part of the service we were paying for.
February 18, 2015
Rated 4.0 out of 5.0 by Kous20 Great Hotel, Excellent Service
The hotel staff really went out of their way to make my stay great!
February 18, 2015
Rated 2.0 out of 5.0 by GMAC2015 Don't go if Riley is working the bar!!!!
Although the actual facility is what I expected the customer service from the bartender made the entire trip a horrible experience. If you are unlucky enough to visit the hotel when he is working, I would recommend staying away from the bar. I have never met someone so terrible in their role, it's mind boggling to understand why he is in a role that is customer facing. He was rude and made the entire time spent relaxing in the bar and horrible experience. We were a group of 8 adults that went to the bar after dinner for a couple of drinks before going to our rooms. Riley made the time uncomfortable as he was verbally rude to everyone that ordered a drink and then spontaneously closed the bar at 10:00pm. He yelled to everyone in the bar, "I'm shutting it down NOW". Everyone pick up your drinks and finish them in the lobby - NOW". He then stood and glared at everyone to leave. I will not book again.
February 14, 2015
Rated 5.0 out of 5.0 by Happy sewing traveller A good hotel!
A positive experience, staff attentive to needs. Additional pillows requested were delivered promptly. Comfortable bed. The breakfast, which could be added as an extra charge was adequate and nutritious. We would definitely stay here again.
February 13, 2015
Rated 3.0 out of 5.0 by cc1991 Wedding attending-group block rate
Arrived and checked in without problems. I over heard a second receptionist giving some incorrect shuttle information to another guest of the wedding we were attending. One front desk clerk reprimanded the mother of the bride about the grooms men noise the night before...saying it in front of other guests and it wasn't the mother of the brides problem. Our major problem was with the bar and bartender. We had an off site event, shuttle ran back and forth ok, and wanted to go into the bar afterward with the group. We mentioned it to front desk an left a message for the bar. Bartender not only tried to close down just as we arrived, but had a terrible attitude. Was not friendly, and stated right away that we had to "watch" out because if anyone came drunk from the wedding he was kicking them out. And we had one hour. We are a respectable group and did not need that tone taken. He closed the bar one hour later and we moved to the Denny's bar which was much more friendly and accommodating. AND I was not recognized as and IHG member.
February 12, 2015