Rated 4.3 out of 5 by 200
Rated 5.0 out of 5.0 by WearTheFoxHat Lovely hotel, fantastic service.
Fantastic hotel. The staff are very warm and welcoming.
I was a little disappointed that I could not use the HDMI connections on the TV, and instead forced to use the in-room entertainment options. A nearby competitor offers a panel to connect HMDI, laptop, and AV connections into the TV. This was fantastic.
There was a mention of Free WiFi, but when I tried to use it, I was confronted with a pay-wall.
The food, both in taste and variety was fantastic.
I'll certainly be visiting again.
September 29, 2014
Rated 4.0 out of 5.0 by Sailorphill Very helpful reception and Restaurant staff.
The staff in all areas were exceptionally attentive efficient and friendly.
Bit disappointed about having to pay extra for internet connection, most hotels of this quality normally have for free.
September 28, 2014
Rated 2.0 out of 5.0 by David 402 Good Service
Caroline on reception was very helpful in getting us a room with anearly check in. Danni and Charly both put themselves out to get our rooms ready. This individual service made the hotel a good place to visit.
September 24, 2014
Rated 5.0 out of 5.0 by Minny1 Great serive. Friendly staff
Everything was well. Clean and friendly. Will go there again.
September 19, 2014
Rated 5.0 out of 5.0 by speedbrace excellent experience
The hotel was very well presented with ample parking, the staff were most helpful and nothing that we asked for was to much trouble. The room was very clean and spacious.
The bed was very comfortable and the linen was of a good standard.
The bathroom was spacious and very clean the only thing missing was a toilet brush.
There was a good time allotted to the meals times and the food was excellent and plentiful.
Would definitely stay again.
September 18, 2014
Rated 3.0 out of 5.0 by sr;IG great staff shame about the room
tatty room, no loo roll, safe didn't work not what I expect from a holiday inn I prefer a other chains with better beds
September 17, 2014
Rated 3.0 out of 5.0 by FidoDido001 H.I. Fareham
Pretty average Holiday Inn (but better ones not far away with bigger rooms). Food/beverage a bit expensive, but keeps out most of the low-rent clientele I suppose.
September 17, 2014
Rated 3.0 out of 5.0 by PC66 Disappointed
We were given a warm welcome, for our three night stay, on arrival by the Reception Staff.
I was given a chocolate bar (as I am a IHG member) but my husband wasn't which seemed rather mean as there was only the two of us and no biscuits were provided in the room!
We had dinner at the Hotel on our first night which was delicious, however this was let down by the inefficiency of the staff and the very messy restaurant. Taking of orders were much delayed and the clearing of tables appeared non existent. The floor was extremely messy with food too. Not a good impression.
The following morning at breakfast I spoke with the restaurant manager (who was not available on the previous night# and was informed that there was a staffing issue. As the service at breakfast that and the following morning was excellent along with the food, we decided that the first nights experience was a blip.
However, on the third night when one of our group went to the bar for a drink #the rest of us had complimentary wine, thank you# he was totally ignored. A wedding was taking place #only two bar staff there#, and it appeared that the wedding guests were more important than the Hotel residents! Half of our party of six didn't have seats as the wedding guests had taken over the lounge area. Following discussions with the manager we left the Hotel and ate at a local Pub instead. The manager had arranged complimentary drinks for us on our return to the hotel that evening as an apology #thank you for that 'N', good management).
The Hotel was well aware in advance that the wedding was taking place and also that it was fully booked with guests at the Hotel therefore why wasn't there more staff working and why wasn't a separate area made available for hotel only guests to relax and have a drink?
Would I return? Yes if I knew that the Staff have been efficiently trained and there are more of them at peak times. If there is a large function taking over the lounge area then another room is made available for residents.
We were told that many weddings and functions take place at this Hotel therefore why isn't there better management and planning for Hotel guests not involve in the events. With all the function rooms at this hotel it would probably be appreciated by many if you made one a Hotel residents lounge where they can relax!
September 16, 2014
Rated 3.0 out of 5.0 by Migli Poor room condition
If you wish to endure torn armchairs, deeply stained carpets
September 16, 2014
Rated 1.0 out of 5.0 by August Guest Fine if you want to battle the wedding hordes for space and breakfast
We were called in advance with a suggestion we would relocate to an alternative hotel in Portsmouth due to a system error on their part. When we asked for the extra fuel cost to be covered, we were told our room would be available after all.
However, during our stay there were not one, but two wedding receptions. The communal areas were crammed full of people and noise and there was a long queue for breakfast. Once seated, the staff were inattentive and the debris from previous diners on the seating was left un-cleaned.
The room was comfortable, but facing the main road, so we were aware of the traffic noise.
September 12, 2014
Rated 2.0 out of 5.0 by scott1959 Disappointed
Bedroom and bathroom need refurbishment. No light bulb in bathroom. Cold water tap needs rewashering. Tiles coming from wall. Water damage to wall in bedroom behind wash basin. Security stay on window not fixed. Picture fixed to wall behind TV. At breakfast had to ask for bowls, butter, friut juice, friut and croissants. Dirty plates not cleared from tables. Toaster broken
September 10, 2014
Rated 3.0 out of 5.0 by Mags17 Excellent room comfortable bed
Unfortunately we arrived with a wedding reception in full flow making the public rooms, bar and restaurant noisy and overcrowded.
September 9, 2014
Rated 4.0 out of 5.0 by TelephoneJim Adequate Business Hotel
Friendly staff and good atmosphere made for a relaxing short stay on business. On the down side, I found the bed too hard and the value for money of the bar food was poor. Overall, though, a good location for my business and I would use again.
September 9, 2014
Rated 2.0 out of 5.0 by KK1666 Won't rush back
A very disappointing visit. Arrived for check in and rooms not ready we arrived 20 minutes after check in time!! Told we need to come back but I advised this was not suitable due to plans we had made.
After a long wait we were finally given rooms and the cleanliness was very poor. I would not expected to pull out a sofa bed which very small children are going to sleep on with raisins and THICK DUST underneath. I had to ask for fresh bedding for the sofa bed and pillow. The other room to our family booking had a crack in the sink which looked very old, breading ground for germs. I would not expect this at any hotel and especially a high chain like holiday inn.
Family of four only left with two bath towels.
September 3, 2014
Rated 5.0 out of 5.0 Bedroom staff
Excellent staff deployed on cleaning the bedrooms, they took my grandchild's dirty clothes and washed them.
September 3, 2014
Rated 5.0 out of 5.0 by TopBarn A welcome retreat
A welcome retreat due to consistently high standards.
September 2, 2014
Rated 5.0 out of 5.0 by NigLig Great service, friendly staff , great for kids
Stayed here for 3 nights. Staff were all super friendly and helpful - esp to our daughter (who is 18mths). Hotel was clean, food in restaurant cheaper than area we live in though typical hotel prices and good choice. Kids under 12 ate free and good choice.... Overall, was excellent and would stay again. Finally, Emily who worked the front of house for the restaurant was amazing.. Super professional, calm and helpful.... A credit to the Holiday Inn!
August 30, 2014
Rated 3.0 out of 5.0 by Annoyed guest Problems on rooms booked for a wedding since Jan 14
Arrived tired after a long journey with my grown son and his partner to find the rooms I booked on line in January for my sisters wedding with double beds weren't available (single twins only) - this was the same for over guests turning up all day apparently the hotel was overbooked by 14 people -I booked my rooms on line in January 14 for a stay in August! My son was finally given his exec room with a double bed my deluxe room was far from deluxe the double bed was hard and there was no safe or fridge my room was suppose to be better than an exec room according to the holidayinn website. I was given a discount for the inconvenience caused but I'm sorry to say this service is completely unacceptable and the manager should have come out in person to apologise to everyone instead of leaving it to the 'polite efficient lady on reception' - Holidayinn needs to get these errors sorted out ASAP instead of fobbing guests off with compensation at the end of their stay and shuffling rooms around last minute !
August 27, 2014
Rated 3.0 out of 5.0 by Brumlass Average hotel, but expensive
Noisy at times (possibly due to guests staying over after function previous night).
Good choices at breakfast, but cooked food sometimes not very hot.
Room was fine, but breakfast expensive add-on.
August 27, 2014
Rated 5.0 out of 5.0 by Matilda66 Ideal for single people
The Holiday Inn was safe secure and comfortable
and as a single person on holiday it offered me all that
I wanted as a base.
The staff were attentive, pleasant and very professional.
The grounds, seating areas and leisure facilities were most welcome.
August 20, 2014
Rated 4.0 out of 5.0 by Running In Overall pretty good
Stayed for three nights, was given a complimentary room upgrade, but was charged for it on the final bill, when this was pointed out the upgrade fee was then removed.
Was also charged for internet access, this is free to IHG Members, again removed from final bill after it was pointed out.
Had breakfast during my stay, all okay.
Had two dinners during my stay, a little expensive but the food was good and the staff excellent.
The only real criticism I would have was the bath, it was impossible to relax in, wrong shape, and what can only be described as shelves in it to stop you sitting back, it also had hand rails that got in the way, the shower was okay though.
Overall a good hotel with excellent staff, this was my second stay and I would definitely use it again.
August 20, 2014
Rated 3.0 out of 5.0 by Mummy Rabbit! Good location.
Great location for Peppa Pig World. Good buffet food for children. Lovely leisure facilities. Rooms a bit dated, especially bathroom.
August 19, 2014
Rated 5.0 out of 5.0 by Rozzo55 Welcoming
We enjoyed our stay. The staff were clearly well trained, welcoming
August 18, 2014
Rated 1.0 out of 5.0 by rosie.29 Ruined what was supposed to be a very special weekend
A weekend away seeing two of our best friends get married was ruined from the moment we set foot in the hotel.
Many bad points:
- "greeted" by a rude, obnoxious and condescending staff member at check-in. We were provided with plenty of backchat, a raised voice and flippant remarks.
- Was told on booking that we could check-in early due to the midday wedding. However (rudely and unprofessionally again), we were told this wasn't possible. He shrugged off the mis-information because he "wasn't the one to tell [us]" in the first place.
- Therefore we had to get ready in the toilets! (And there were tens of other guests who also had to do this).
- He was very unhelpful and unsympathetic
- Had to take big heavy bags to the wedding with us - could not trust the rude member of staff to keep our bags somewhere safe
- Was forced to check-in at midnight (due being at the wedding all day)
- Booked a double room on the website, was given a twin room.
- Uncomfortable beds and pillows.
- Signed up to the H.I loyalty scheme when booking this room, and was not given/made aware of complimentary wifi.
- Lunch the next day was very slow service.
- Bought a "breakfast burrito", however 3 out of the 7 ingredients were missing, and it was not brought to our attention beforehand.
- Condiments not up to standard. When asking for a replacement of salt, sugar was provided instead, consequently ruining an adequate meal.
TWO plus points:
- The night manager and lunch manager did provide a few complimentary items and a discount on the room to make up for the disappointment (but the damage had already been done.)
- Breakfast the next morning was lovely, with lots of choice
It really is such a shame that we had so much of a terrible time, as it really tainted the whole of what was meant to be a very special weekend.
I would not stay at a Holiday Inn again, and most definitely not here!
August 14, 2014
Rated 4.0 out of 5.0 by Margaret247 Excellent room but food awful
Great rooms. Booked 9 rooms for family wedding we all enjoyed our stay. The children enjoyed the pool as did their parents.
Unfortunately the catering staff seemed to be rushed off their feet they didn't stop all night. In fairness there was a wedding party happening when we arrived.
The food was pretty awful, overpriced and not of a good standard. I ate my fish as I was starving but thinking back I should have sent it back as it was overcooked and the batter was thick and stodgy. The restaurant staff were really good under the circumstances.
The rooms were great and the cleaning staff were friendly and unobtrusive.
Would use again but probably wouldn't eat in.
August 13, 2014
Rated 5.0 out of 5.0 by LauraGB Pleasant Stay
Lovely stay in the hotel. Staff had time to deal with everything professionally. Great hotel for business or family trip.
August 11, 2014
Rated 5.0 out of 5.0 by torims Great Stay, great price
Stayed here last week in between moving house. Got a great Bed, Breakfast
August 11, 2014
Rated 5.0 out of 5.0 by Oscars Mum A thoroughly pleasant stay
The approach to the hotel is very pleasant. The foyer is bright and spacious, with a lovely aroma of fresh coffee! Booking-in was very easy and all the staff were charming and helpful. We had a double room on the ground floor, but we hadn't allowed for the length of the corridors! Both my husband and I have mobility problems and I'd omitted to request a special room for disabled people. They have two in this hotel. We were even given a complimentary glass of guest wine.
The room was large and attractive and there were plenty of tea/coffee supplies. It would be nice to have two armchairs in a double room, and even nicer if they had high backs!
The bed was really comfortable, and we both slept well. There was plenty of VERY hot water for a bath or a shower. People with children be warned. We loved it there.
August 10, 2014
Rated 2.0 out of 5.0 by TandyB Under-staffed and ill prepared!!
My stay was in preparation for an afternoon wedding - the hotel had been recommended. I arrived at 12 noon - the wedding was at 3.30pm. Many other wedding guests were also arriving. I was told the rooms (3) would not be ready until 2.00pm, the official time for access. I and my family decided to have lunch. Unfortunately there was a single member of staff running the bar, taking food orders, preparing tables so after some time of waiting I asked if she could have some help as she was clearly not coping on her own - help was provided by a guy who didn't know how to work the till! So after seeing many arrivals being handed keys to rooms once again I asked if the rooms were ready - no. At 2.00pm there was a large queue formed at the check-in desk - at 2.20pm I finally made it to the desk to be told that only 2 of the rooms were ready - we left at 3.00pm for the wedding, our room had not even started to be cleaned, my wife having had to get ready in someone else's bathroom...we finally checked in at 4.30pm ....not at all happy!!
August 9, 2014
Rated 5.0 out of 5.0 by JanieP Good nights sleep
We really like going away for a night or two but I always have difficulty sleeping in a new bed; not so at the HI we had a great stay and left feeling refreshed and ready for the week ahead.
The staff were very helpful and looked after us well; there were obviously a lot of people staying but they were dealing with everybody equally well. There was no disturbance from other people's noise so good sound proofing; an all round good visit.
My only comment is that it would have been good to have had some soya milk available at breakfast.
Thank you and we will be staying at Holiday Inn again.
August 7, 2014