Rated 4.2 out of 5 by 97
Rated 4.0 out of 5.0 by KeithPen Rename breakfast as cooked and not hot.
on my first morning the breakfast had been prepared for a non existent rush with 2 trays of congealed fried eggs and all other dishes equally Luke warm.
during the 20 minutes I was in the restaurant the chef who should be present to cook other style eggs never made an appearance.
on the othe 2 days everything was better and the chef showed up!
August 16, 2013
Rated 5.0 out of 5.0 by Teddybear11 Fun weekend
Loved it and the kids loved it they have been asking to go to the hotel again, rooms are relaxing the pool was fun and the food was delicious thank you for making our stay a great one
August 16, 2013
Rated 4.0 out of 5.0 by TabH Small but annoying little points
Having stayed here before, normally several weeks at a time, I find it the best IHG hotel in this area.
During my last stay (and my current as I am back again) there are no major problems, however these three points annoy me.
Room. Whether I am left water etc is hit and miss and I must say more miss than hit. Annoying when my colleagues don't have this problem.
Internet. Now free for Platinimum but the speed makes it of little use. IHG advertise this as a perk for members like myself but if it is almost unusable, this is of little value.
Smoking. I wish you would find a smoking area away from the main entrance. Possible to the right of the Gym entrance door where there appears a more suitable area. Again annoying when coming in and out of the hotel having to walk through smokers.
August 15, 2013
Rated 5.0 out of 5.0 by Fjmac6 Peppa pig
Excellent customer service from the moment we arrived until we left. The waiting staff in the restaurant in the evening were so attentive and really made a fuss of the children.Breakfast had lots of choice and very fresh. We would recommend without hesitation
August 11, 2013
Rated 4.0 out of 5.0 by Karenkim Lovely hotel and spa
Comfortable bed. Nice size room and bathroom. Friendly, helpful staff. Loved the swimming pool, jacuzzi, steam room and sauna. Would definately recommend this hotel.
August 10, 2013
Rated 5.0 out of 5.0 by DPPARKS Very relaxed
Great room, quiet and plenty big enough - fridge in room is a nice touch.
Service in the restaurant a little patchy especially on Friday night.
Menu a touch limited but superbly cooked.
Cooked breakfast was absolutely top notch.
August 9, 2013
Rated 5.0 out of 5.0 by sharon72 wifi
Free wifi wld have been a bonus. Most people offer these days
August 8, 2013
Rated 4.0 out of 5.0 by veryIrritated Wi Fi
Overall experience was good but it really irritates me that you charge for Wi Fi. You are so out of step with the times, and I would avoid staying with you in future for this reason.
August 5, 2013
Rated 5.0 out of 5.0 by Exspur04 Comfortable room
This visit was during our excellent summer, the quiet and effective air conditioning meant that I had an excellent night's sleep which I was not having at home at that time.
Only downside was the pool was in need of refurbishment , one of the showers in the changing room was broken.
August 2, 2013
Rated 5.0 out of 5.0 by Imagental 3rd year of using this hotel & excellent yet again.
1st class service from checking in to checking out, great hotel & excellent location with fantastic pubs nearby serving great food.
August 2, 2013
Rated 5.0 out of 5.0 by mugrid Excellent service
I stayed recently with my 8 month old baby who was poorly. The staff at the hotel could not have been kinder or more helpful. We were able to have our pre-paid dinner option as room service and somebody even came to help us work the TV and find cbeebies! In general I thought that children were really well catered for with loads of highchairs in the restaurant and good quality travel cots. We noticed there were lots of families with young children staying at the same time as us and it is easy to see why with such good facilities and welcoming friendly staff.
July 28, 2013
Rated 5.0 out of 5.0 by Pandy57 GREAT SERVICE
........ can I just say THANK YOU to all staff at this hotel. The room we had ( disabled Room ) was very comfortable & spacious.
The food was hot & presentable,cheers !
July 27, 2013
Rated 4.0 out of 5.0 by Law2003 Relaxing holiday
The desk staff were very welcoming and helpful at all times. The dining room staff were always attentive and friendly. The room was comfortable and air conditioning worked well. We enjoyed the on-site leisure facilities. The main problem was the internet access as swisscom could not connect us. I telephoned the helpline and they informed me that they would let us know when it was fixed. We left before they could do so.
July 27, 2013
Rated 4.0 out of 5.0 by Jo21 Great service and best night's sleep
The receptionist, despite it being both very hot and very busy, was delightful,she was friendly and extremely helpful. The bed was really comfortable ensuring that we had the best night's sleep in a while. Thank you.
July 26, 2013
Rated 3.0 out of 5.0 by 1FamilyMorris Not as expected
We have stayed in other Holiday Inns and by far this was the least comfortable. Unfortuately there was a wedding party in one of the main function rooms by the reception area which meant that upon arrival we were having to shout to the receptionist who likewise had to do the same in order for us to book in. The noise carried down the corridors to the bedrooms. There was also a lot of too-ing and fro-ing from the wedding guests until late into the evening.
Previous bookings have always included breakfast, which we were told was not included in the price of this particular booking, which was a disappointment.
The accommodation does need updating, although better than other competitors we have stayed with.
Take note of the Holiday Inn at Shrewsbury - this should be a role model for the rest of the chain.
July 21, 2013
Rated 2.0 out of 5.0 by ElLimbo Disappointing, missed the basics.
Hotel OK overall. Staff friendly and engaging but missed a lot of the basic compentancies of delivering good service. Key Card was grubby, 3-course meal took over 2 hours to be served on both nights. I had a deal including dinner and room; I made an effort to point this out upon booking my table, upon being seated at my table and upon requesting the bill. However on both nights I was repeatedly given the wrong bill (for the full amount). Even once this was corrected and I was given a bill just covering my drink I was surprised to see that they had still thought it appropriate to add a service charge on top of this. On checking out I was further surprised to find that the full cost of both meals had been charged to my room (despite paying the correct amout in cash on both nights). In fairness I believe that the staff were struggling with a new computer system but this should not happen and their service needs to be better tailored for business travellers.
July 16, 2013
Rated 4.0 out of 5.0 by knittinggranny Comfortable room - staff all great...
...shame breakfast so-o-o expensive
Lovely & quiet room - even though VERY noisy wedding reception happening elsewhere in hotel.
July 12, 2013
Rated 5.0 out of 5.0 by Mumandkids Wonderful Staff
I was so impressed with the friendliness and helpfulness of the staff, the service was fantastic and way beyond my expectations. I had 2 tired and lively kids with me and I felt welcome at all times. I was quite a demanding customer - always asking reception for this or that - and nothing was ever too much trouble. Staff were also very chatty and companionable which was lovely traveling alone with children.
July 12, 2013
Rated 4.0 out of 5.0 by MotherHen1 Very good venue for a wedding.
My daughter had her wedding at the hotel. It was very well organised, staff very friendly and polite. Food good. Would recommend.
July 12, 2013
Rated 3.0 out of 5.0 Noisy wedding party but great staff
I was so looking forward to my weekend break and I'm sorry to say I was very disappointed. The wedding party (of which we were unaware) meant the reception and bar area was very noisy and crowded on Saturday afternoon. I had booked a double room with a chair bed, anticipating a slightly larger room but don't recall seeing a chair bed and don't think the room was large enough to contain one anyway. Not being part of the wedding party I don't consider allocating us a room so close to the reception party was appropriate. The noise and music was loud and intrusive and continued until after midnight.
Queuing outside the dining area to be allocated a table for breakfast was also something I hadn't anticipated and the complimentary tea and coffee didn't help as the containers were empty and weren't refilled during the time we waited
However, I would like to say the restaurant staff worked extremely hard that morning and should be congratulated on their efforts
Not sure I would choose to stay with Holiday Inn in the future if an alternative hotel was available
July 11, 2013
Rated 4.0 out of 5.0 by Sally45 Does exactly what it says on the tin
Lovely stay. Great room, comfortable beds, great variety at Breakfast. Bar area is comfortable.
July 10, 2013
Rated 5.0 out of 5.0 by Delightful28 Absolutely fine
It does what it should ... provide polite professional staff, a good room and an good breakfast. I'd stay again if in the area without looking for anything else.
July 5, 2013
Rated 4.0 out of 5.0 by Les9 great service all round
Weekend stay was very enjoyable, staff,rooms, food all great.
July 1, 2013
Rated 5.0 out of 5.0 by JamieK Perfect Location with Great Service
the hotel rate is worth to pay with perfect location and great services!
June 29, 2013
Rated 1.0 out of 5.0 by Worker2013 Not suitable for the business traveller
We arrived from NZ for the purpose of working in the Hampshire area. On arrival were put into a standard room and when we spoke to Reception staff about the absence of an iron, ironing board, fridge, reasonable amount of coat hangers etc. were told we would be able to change rooms the following day. The upgraded room offered the extra amenities. WiFi is very expensive and this hotel is not really suitable for the business traveller.
The noise level in the Dining Room and Reception area with all the children means this Hotel is not suitable to invite a business colleague back for a relaxing drink or meal. The food in the restaurant is terrible but seems to cater well for children.
We are returning to Fareham next week but will not be using this hotel again.
June 26, 2013
Rated 5.0 out of 5.0 by jmc44 just stayed very comfortable
this is a great place to stay I will use it again and I found the staff understanding and happy
June 7, 2013
Rated 5.0 out of 5.0 by Grantw8 Thank you all!!!!!
We booked this hotel based on previous stays at other Holiday Inn and we were not disappointed to say the least - from the moment we walked we were made to feel like we were at home!! We spent 2 nights here to visit a local attraction and enjoyed dinner and breakfast on both days - the restaurant colleagues deserve particular prise for their diligence even down to remembering my 2 daughters names and spending time talking to my eldest about how she had enjoyed her day! Even when we had a slight issue/question with our bill, the staff took their time to ensure I was completely happy - which I was! Thank you all - we will defiantly see you again soon.
June 1, 2013
Rated 5.0 out of 5.0 by tackieannie Brilliant Staff
One of the better Holiday Inns, but the thing that made it for us was the excellent customer service from all the staff that helped us. They made the stay a very pleasant one. Thanks
May 18, 2013
Rated 4.0 out of 5.0 by Kd1930 Good value
We used the hotel for a weekend stay to visit relatives . The Internet price was good and overall we would use the hotel again. Good points , the location, the staff , free use of the gym and pool. Bad point , the lounge seating area, it was open to the elements and VERY noisy , ( screens around this would make a big difference ) and not relaxing, if this had been more comfortable we would have spent more time there. The hotel seems geared more for conferences and weddings.
May 5, 2013
Rated 5.0 out of 5.0 by lancsandyorks Good Stopover
En route for the Cruise Terminal in Southampton, this was the perfect place to stay the night before embarking.
The only slight complaint was that we didn't realise there was no lift - all our holiday luggage had to be taken up to the first floor. Will specify a ground floor room next time. Bedroom, restaurant and facilities were excellent.
April 27, 2013