Rated 4.3 out of 5 by 148
Rated 5.0 out of 5.0 by Imagental 3rd year of using this hotel & excellent yet again.
1st class service from checking in to checking out, great hotel & excellent location with fantastic pubs nearby serving great food.
August 2, 2013
Rated 5.0 out of 5.0 by mugrid Excellent service
I stayed recently with my 8 month old baby who was poorly. The staff at the hotel could not have been kinder or more helpful. We were able to have our pre-paid dinner option as room service and somebody even came to help us work the TV and find cbeebies! In general I thought that children were really well catered for with loads of highchairs in the restaurant and good quality travel cots. We noticed there were lots of families with young children staying at the same time as us and it is easy to see why with such good facilities and welcoming friendly staff.
July 28, 2013
Rated 5.0 out of 5.0 by Pandy57 GREAT SERVICE
........ can I just say THANK YOU to all staff at this hotel. The room we had ( disabled Room ) was very comfortable & spacious.
The food was hot & presentable,cheers !
July 27, 2013
Rated 4.0 out of 5.0 by Law2003 Relaxing holiday
The desk staff were very welcoming and helpful at all times. The dining room staff were always attentive and friendly. The room was comfortable and air conditioning worked well. We enjoyed the on-site leisure facilities. The main problem was the internet access as swisscom could not connect us. I telephoned the helpline and they informed me that they would let us know when it was fixed. We left before they could do so.
July 27, 2013
Rated 4.0 out of 5.0 by Jo21 Great service and best night's sleep
The receptionist, despite it being both very hot and very busy, was delightful,she was friendly and extremely helpful. The bed was really comfortable ensuring that we had the best night's sleep in a while. Thank you.
July 26, 2013
Rated 3.0 out of 5.0 by 1FamilyMorris Not as expected
We have stayed in other Holiday Inns and by far this was the least comfortable. Unfortuately there was a wedding party in one of the main function rooms by the reception area which meant that upon arrival we were having to shout to the receptionist who likewise had to do the same in order for us to book in. The noise carried down the corridors to the bedrooms. There was also a lot of too-ing and fro-ing from the wedding guests until late into the evening.
Previous bookings have always included breakfast, which we were told was not included in the price of this particular booking, which was a disappointment.
The accommodation does need updating, although better than other competitors we have stayed with.
Take note of the Holiday Inn at Shrewsbury - this should be a role model for the rest of the chain.
July 21, 2013
Rated 2.0 out of 5.0 by ElLimbo Disappointing, missed the basics.
Hotel OK overall. Staff friendly and engaging but missed a lot of the basic compentancies of delivering good service. Key Card was grubby, 3-course meal took over 2 hours to be served on both nights. I had a deal including dinner and room; I made an effort to point this out upon booking my table, upon being seated at my table and upon requesting the bill. However on both nights I was repeatedly given the wrong bill (for the full amount). Even once this was corrected and I was given a bill just covering my drink I was surprised to see that they had still thought it appropriate to add a service charge on top of this. On checking out I was further surprised to find that the full cost of both meals had been charged to my room (despite paying the correct amout in cash on both nights). In fairness I believe that the staff were struggling with a new computer system but this should not happen and their service needs to be better tailored for business travellers.
July 16, 2013
Rated 4.0 out of 5.0 by knittinggranny Comfortable room - staff all great...
...shame breakfast so-o-o expensive
Lovely & quiet room - even though VERY noisy wedding reception happening elsewhere in hotel.
July 12, 2013
Rated 5.0 out of 5.0 by Mumandkids Wonderful Staff
I was so impressed with the friendliness and helpfulness of the staff, the service was fantastic and way beyond my expectations. I had 2 tired and lively kids with me and I felt welcome at all times. I was quite a demanding customer - always asking reception for this or that - and nothing was ever too much trouble. Staff were also very chatty and companionable which was lovely traveling alone with children.
July 12, 2013
Rated 4.0 out of 5.0 by MotherHen1 Very good venue for a wedding.
My daughter had her wedding at the hotel. It was very well organised, staff very friendly and polite. Food good. Would recommend.
July 12, 2013
Rated 3.0 out of 5.0 Noisy wedding party but great staff
I was so looking forward to my weekend break and I'm sorry to say I was very disappointed. The wedding party (of which we were unaware) meant the reception and bar area was very noisy and crowded on Saturday afternoon. I had booked a double room with a chair bed, anticipating a slightly larger room but don't recall seeing a chair bed and don't think the room was large enough to contain one anyway. Not being part of the wedding party I don't consider allocating us a room so close to the reception party was appropriate. The noise and music was loud and intrusive and continued until after midnight.
Queuing outside the dining area to be allocated a table for breakfast was also something I hadn't anticipated and the complimentary tea and coffee didn't help as the containers were empty and weren't refilled during the time we waited
However, I would like to say the restaurant staff worked extremely hard that morning and should be congratulated on their efforts
Not sure I would choose to stay with Holiday Inn in the future if an alternative hotel was available
July 11, 2013
Rated 4.0 out of 5.0 by Sally45 Does exactly what it says on the tin
Lovely stay. Great room, comfortable beds, great variety at Breakfast. Bar area is comfortable.
July 10, 2013
Rated 5.0 out of 5.0 by Delightful28 Absolutely fine
It does what it should ... provide polite professional staff, a good room and an good breakfast. I'd stay again if in the area without looking for anything else.
July 5, 2013
Rated 4.0 out of 5.0 by Les9 great service all round
Weekend stay was very enjoyable, staff,rooms, food all great.
July 1, 2013
Rated 5.0 out of 5.0 by JamieK Perfect Location with Great Service
the hotel rate is worth to pay with perfect location and great services!
June 29, 2013
Rated 1.0 out of 5.0 by Worker2013 Not suitable for the business traveller
We arrived from NZ for the purpose of working in the Hampshire area. On arrival were put into a standard room and when we spoke to Reception staff about the absence of an iron, ironing board, fridge, reasonable amount of coat hangers etc. were told we would be able to change rooms the following day. The upgraded room offered the extra amenities. WiFi is very expensive and this hotel is not really suitable for the business traveller.
The noise level in the Dining Room and Reception area with all the children means this Hotel is not suitable to invite a business colleague back for a relaxing drink or meal. The food in the restaurant is terrible but seems to cater well for children.
We are returning to Fareham next week but will not be using this hotel again.
June 26, 2013
Rated 5.0 out of 5.0 by jmc44 just stayed very comfortable
this is a great place to stay I will use it again and I found the staff understanding and happy
June 7, 2013
Rated 5.0 out of 5.0 by Grantw8 Thank you all!!!!!
We booked this hotel based on previous stays at other Holiday Inn and we were not disappointed to say the least - from the moment we walked we were made to feel like we were at home!! We spent 2 nights here to visit a local attraction and enjoyed dinner and breakfast on both days - the restaurant colleagues deserve particular prise for their diligence even down to remembering my 2 daughters names and spending time talking to my eldest about how she had enjoyed her day! Even when we had a slight issue/question with our bill, the staff took their time to ensure I was completely happy - which I was! Thank you all - we will defiantly see you again soon.
June 1, 2013
Rated 5.0 out of 5.0 by tackieannie Brilliant Staff
One of the better Holiday Inns, but the thing that made it for us was the excellent customer service from all the staff that helped us. They made the stay a very pleasant one. Thanks
May 18, 2013
Rated 4.0 out of 5.0 by Kd1930 Good value
We used the hotel for a weekend stay to visit relatives . The Internet price was good and overall we would use the hotel again. Good points , the location, the staff , free use of the gym and pool. Bad point , the lounge seating area, it was open to the elements and VERY noisy , ( screens around this would make a big difference ) and not relaxing, if this had been more comfortable we would have spent more time there. The hotel seems geared more for conferences and weddings.
May 5, 2013
Rated 5.0 out of 5.0 by lancsandyorks Good Stopover
En route for the Cruise Terminal in Southampton, this was the perfect place to stay the night before embarking.
The only slight complaint was that we didn't realise there was no lift - all our holiday luggage had to be taken up to the first floor. Will specify a ground floor room next time. Bedroom, restaurant and facilities were excellent.
April 27, 2013
Rated 5.0 out of 5.0 by surreykw A Welcome Stay
This was our second family stay at this hotel and was every bit as good as the first, if not better. The service was great with all the staff being as polite and helpful as they could possibly be. The room, the food, the facilities were all excellent. Well done.
April 27, 2013
Rated 5.0 out of 5.0 by JJPD Excellent service and comfortable accommodation
We spent two nights at Fareham recently and were impressed with the friendliness and helpfulness of the staff and the excellent facilities.
April 17, 2013
Rated 1.0 out of 5.0 by Gasah A Dissapointing Stay
This was a dissapointing stay from the start, my room was freezing and the heating was obviously broken due to an electric heater being situated in the room, although this was not turned on.
As if this was not enough my food order was completly wrong causing a long wait while it was re cooked.
I also chose this hotel for the health club, however some of the equipment was not working ,causing a wait to use anything that was still in working order
I stay in Holiday Inns at least once a week on business, this hotel fell short of the standards I experience at other locations
April 15, 2013
Rated 4.0 out of 5.0 by diamonds3 Nice clean hotel
Nicely situated close to main towns and tourist attractions. Nice gym and spa facilities. Clean rooms with good facitlites
April 12, 2013
Rated 5.0 out of 5.0 by Johnnf Pool and lounge
We stayed beause of proximity to family and enjoyed the realxed atmosphere of the lounge bar where we played board games and drank coffee ( and beer) and lso the pool and jacuzzi.
April 8, 2013
Rated 5.0 out of 5.0 by Trevelly Family event over Easter
Fab hotel...best staff we have ever come across in hotels.
Lovely welcome - great touch to offer a glass of wine and there were choc.eggs for the children.
Rooms were warm and comfortable..didn't use the leisure facilities, so can't comment on them.
Breakfast was good, albeit a bit expensive. Restaurant food was ok, although we experienced poor quality steaks...however, staff were great at sorting this out...nothing was too much trouble.
I would be happy to recommend this hotel to anyone.
Thanks to all the staff.
April 6, 2013
Rated 5.0 out of 5.0 by loulou1975 Lovely hotel
Staff couldn't be more friendly - only downside is no lift and have to pay for wifi (cheaper chains provide it free of charge!)
April 6, 2013
Rated 4.0 out of 5.0 by Tonbridge Good value and excellent breakfast
We use holiday inn when we visit relations and wait until you have an offer on to visit and the breakfast is better than any other place that we stay at
March 29, 2013
Rated 4.0 out of 5.0 by DWiz Nice hotel & staff great - pool a bit past its best, breakfast poor
Hotel room and reception all that you could ask for. All the staff were welcoming and helpful. Nice touch with a glass of wine on arrival and cookies for the kids! The rooms were clean and tidy and the arrangements made with the hotel in advance to have all three together were met without fuss.
On the downside the pool had seen better days and was starting to look a bit shabby in places (as well as the usual cordon for lane swimming leaving little left for anyone else - not much of a problem as so few in it).
The breakfast was probably the biggest let down. Service was not the best - no one checked to see if we wanted more tea/coffee at all, some of the food ran out a number of times and replacements were very slow in being put out, the toaster was very slow and ineffective (resulting in some people putting bread through twice and causing a long wait), and the bacon (good bacon!) was not well cooked. Whoever had the chefs hat on was clearly not a chef or just couldn't care!
March 17, 2013