Rated 4.3 out of 5 by 199
Rated 4.0 out of 5.0 by Cooper9 Regular Traveller
Friendly welcome and recognised as an IHG card holder. Good parking facilities, bar and restaurant OK, Breakfast a bit run of the mill but no batter or worse at other similar hotels. Overall, no complaints.
September 1, 2013
Rated 4.0 out of 5.0 by JoBr Good service
Reception staff very good and friendly as usual
Room clean and extra pillows supplied as requested
August 30, 2013
Rated 5.0 out of 5.0 by dogngunzal staying away
this is the second time we have stayed at this Holiday Inn. We can t fault anything but in particular the restaurant staff, especially Amanda and Alex who were both so friendly and efficient. Although there was not much for our children to do they did enjoy the swimming pool and we were able to enjoy the steam room and sauna which enabled us all to have a relaxing enjoyable stay.
August 30, 2013
Rated 4.0 out of 5.0 by Nermal Food
We chose from the standard menu as this was included in the package. We were disappointed in the choices and the children's menu was very disappointing. My husband has a pasta based dish which was out of the microwave as it had hot and cold spots. I had profiteroles which were tasteless. We chose to eat elsewhere on our second evening. However, the breakfast was excellent.
August 30, 2013
Rated 4.0 out of 5.0 by Special2guests Would visit again.
Our stay began with a smile & a warm welcome. We were in the area to visit family & to do a bit of site seeing.
The room was a good size & the air conditioning was a godsend, being able to have it at a temperature that we wanted was fantastic. Everything was clean & tidy & the shower was great (although I had to wipe the water off the floor after using it) Tried to get the shower curtain in place but wouldn't stay. One thing that would have been useful in the bathroom was a toilet brush.
It was good having an iron & board in the room.
We only had breakfast one morning whilst we were there, the selection was very good & the meal was hot.
We never used any of the Spa facilities, but it is a good idea having things like that within the complex.
Our stay was enjoyable & we wouldn't hesitate to stay there again.
August 29, 2013
Rated 5.0 out of 5.0 by stephyfishy excellent
we stayed here as part of a package deal with paultons theme park. the hotel was easy to find and upom arrival we were welcomed by very friendly staff who offered us a complimentary free drink. there was also a dedicated table to peppa pig goers where my three year old could help herself to games and treats. we had a family room which had a double bed a sofa bed (which looked more like a single bed, which was fab) and a cot for my baby. the room was still spacious and was very clean and the beds were very comfortable (I usually hate staying in hotels as I can never sleep in the beds but was able to with ease and being a tall person I had plenty of foot space, my feet were not hanging over the edge). we booked a table at the restaurant and were seated immediately. the staff were very friendly and eager to help and had no problem im sterilising my microwave baby steralizer. the food was delicious and reasonably priced and wr even had a visit from peppa pig! the only downside was the swimming pool. it looked like it needed a good clean and there was no family changing room. overall I was extremely pleased and would recommend. when I return next year to paultons theme park I will stay in the same hotel!
August 28, 2013
Rated 5.0 out of 5.0 by pie17381 Excellent Staff & Environment
I could not fault this hotel, the staff were so friendly and welcoming after a stressful car journey to get there!
I received a complimentary glass of Pimms on arrival and the lady on reception went through everything I neede to know with me. I attended an event at the nearby Solent Spa and was advised by some of their guests that they paid too much for their accomodation and were disappointed - I can tell you that I was not! I was so thankful that I could book over 21 days in advance and saved over £100 because of this. The room was so clean, the bar area relaxing and the staff so helpful
August 28, 2013
Rated 4.0 out of 5.0 by Felicity9 Would come back.
Thoroughly enjoyed our stay at the Holiday Inn- Fareham. Good location, comfy rooms, very helpful staff and a wide choice of breakfast food. Would stay here again.
August 26, 2013
Rated 5.0 out of 5.0 by Mrpattison36 Sons wedding reception
Food spot on.
The hole day went without a hitch.
10 out of 10.
Thank you for a great day.
August 21, 2013
Rated 4.0 out of 5.0 by Backstop Executive room for family of 4
Yet again I leave the Holiday Inn feeling that I have had good value for money. This time I had my wife and children in tow.
The experience started with me being late to get organised and book anything and found that a continuous set of 4 nights wasn't available via the online booking system. A quick phone call to Kristy at Fareham and everything was sorted.
We were well received upon arrival and check in went smoothly. Our room was a short walk from the reception. The booking included breakfast which was plentiful and offered everything from cereals through to full cooked. There was even a fresh pancake machine which went down well with my girls.
The 'Spirit' fitness club and pool were also included and had just received brand new exercise machines. The pool was smaller than I had expected however, I was still able to get my lane swimming done along with steam room, sauna and hot tub!
Evening meals were good with children's menu meals free if dining with an adult.
Overall a big thank you Fareham for a lovely stay. We shall be back!
August 19, 2013
Rated 4.0 out of 5.0 Enjoyable stay
We really enjoyed our stay at the H.I. Fareham.
The reception area on arrival is well positioned in a large open space,we were offered a complimentary drink and soon after getting settled in we made use of the pool and sauna.
The food in the evening was good and the mornings breakfast was great.
We checked out in a seemless manor and the final bill was pleasingly small.
August 18, 2013
Rated 5.0 out of 5.0 by will64 comfortable room & excellent service
could not fault our stay at this hotel the staff were very helpful, room temp control worked great which was a bonus in this hot weather
August 18, 2013
Rated 4.0 out of 5.0 by KeithPen Rename breakfast as cooked and not hot.
on my first morning the breakfast had been prepared for a non existent rush with 2 trays of congealed fried eggs and all other dishes equally Luke warm.
during the 20 minutes I was in the restaurant the chef who should be present to cook other style eggs never made an appearance.
on the othe 2 days everything was better and the chef showed up!
August 16, 2013
Rated 5.0 out of 5.0 by Teddybear11 Fun weekend
Loved it and the kids loved it they have been asking to go to the hotel again, rooms are relaxing the pool was fun and the food was delicious thank you for making our stay a great one
August 16, 2013
Rated 4.0 out of 5.0 by TabH Small but annoying little points
Having stayed here before, normally several weeks at a time, I find it the best IHG hotel in this area.
During my last stay (and my current as I am back again) there are no major problems, however these three points annoy me.
Room. Whether I am left water etc is hit and miss and I must say more miss than hit. Annoying when my colleagues don't have this problem.
Internet. Now free for Platinimum but the speed makes it of little use. IHG advertise this as a perk for members like myself but if it is almost unusable, this is of little value.
Smoking. I wish you would find a smoking area away from the main entrance. Possible to the right of the Gym entrance door where there appears a more suitable area. Again annoying when coming in and out of the hotel having to walk through smokers.
August 15, 2013
Rated 5.0 out of 5.0 by Fjmac6 Peppa pig
Excellent customer service from the moment we arrived until we left. The waiting staff in the restaurant in the evening were so attentive and really made a fuss of the children.Breakfast had lots of choice and very fresh. We would recommend without hesitation
August 11, 2013
Rated 4.0 out of 5.0 by Karenkim Lovely hotel and spa
Comfortable bed. Nice size room and bathroom. Friendly, helpful staff. Loved the swimming pool, jacuzzi, steam room and sauna. Would definately recommend this hotel.
August 10, 2013
Rated 5.0 out of 5.0 by DPPARKS Very relaxed
Great room, quiet and plenty big enough - fridge in room is a nice touch.
Service in the restaurant a little patchy especially on Friday night.
Menu a touch limited but superbly cooked.
Cooked breakfast was absolutely top notch.
August 9, 2013
Rated 5.0 out of 5.0 by sharon72 wifi
Free wifi wld have been a bonus. Most people offer these days
August 8, 2013
Rated 4.0 out of 5.0 by veryIrritated Wi Fi
Overall experience was good but it really irritates me that you charge for Wi Fi. You are so out of step with the times, and I would avoid staying with you in future for this reason.
August 5, 2013
Rated 5.0 out of 5.0 by Exspur04 Comfortable room
This visit was during our excellent summer, the quiet and effective air conditioning meant that I had an excellent night's sleep which I was not having at home at that time.
Only downside was the pool was in need of refurbishment , one of the showers in the changing room was broken.
August 2, 2013
Rated 5.0 out of 5.0 by Imagental 3rd year of using this hotel & excellent yet again.
1st class service from checking in to checking out, great hotel & excellent location with fantastic pubs nearby serving great food.
August 2, 2013
Rated 5.0 out of 5.0 by mugrid Excellent service
I stayed recently with my 8 month old baby who was poorly. The staff at the hotel could not have been kinder or more helpful. We were able to have our pre-paid dinner option as room service and somebody even came to help us work the TV and find cbeebies! In general I thought that children were really well catered for with loads of highchairs in the restaurant and good quality travel cots. We noticed there were lots of families with young children staying at the same time as us and it is easy to see why with such good facilities and welcoming friendly staff.
July 28, 2013
Rated 5.0 out of 5.0 by Pandy57 GREAT SERVICE
........ can I just say THANK YOU to all staff at this hotel. The room we had ( disabled Room ) was very comfortable & spacious.
The food was hot & presentable,cheers !
July 27, 2013
Rated 4.0 out of 5.0 by Law2003 Relaxing holiday
The desk staff were very welcoming and helpful at all times. The dining room staff were always attentive and friendly. The room was comfortable and air conditioning worked well. We enjoyed the on-site leisure facilities. The main problem was the internet access as swisscom could not connect us. I telephoned the helpline and they informed me that they would let us know when it was fixed. We left before they could do so.
July 27, 2013
Rated 4.0 out of 5.0 by Jo21 Great service and best night's sleep
The receptionist, despite it being both very hot and very busy, was delightful,she was friendly and extremely helpful. The bed was really comfortable ensuring that we had the best night's sleep in a while. Thank you.
July 26, 2013
Rated 3.0 out of 5.0 by 1FamilyMorris Not as expected
We have stayed in other Holiday Inns and by far this was the least comfortable. Unfortuately there was a wedding party in one of the main function rooms by the reception area which meant that upon arrival we were having to shout to the receptionist who likewise had to do the same in order for us to book in. The noise carried down the corridors to the bedrooms. There was also a lot of too-ing and fro-ing from the wedding guests until late into the evening.
Previous bookings have always included breakfast, which we were told was not included in the price of this particular booking, which was a disappointment.
The accommodation does need updating, although better than other competitors we have stayed with.
Take note of the Holiday Inn at Shrewsbury - this should be a role model for the rest of the chain.
July 21, 2013
Rated 2.0 out of 5.0 by ElLimbo Disappointing, missed the basics.
Hotel OK overall. Staff friendly and engaging but missed a lot of the basic compentancies of delivering good service. Key Card was grubby, 3-course meal took over 2 hours to be served on both nights. I had a deal including dinner and room; I made an effort to point this out upon booking my table, upon being seated at my table and upon requesting the bill. However on both nights I was repeatedly given the wrong bill (for the full amount). Even once this was corrected and I was given a bill just covering my drink I was surprised to see that they had still thought it appropriate to add a service charge on top of this. On checking out I was further surprised to find that the full cost of both meals had been charged to my room (despite paying the correct amout in cash on both nights). In fairness I believe that the staff were struggling with a new computer system but this should not happen and their service needs to be better tailored for business travellers.
July 16, 2013
Rated 4.0 out of 5.0 by knittinggranny Comfortable room - staff all great...
...shame breakfast so-o-o expensive
Lovely & quiet room - even though VERY noisy wedding reception happening elsewhere in hotel.
July 12, 2013
Rated 5.0 out of 5.0 by Mumandkids Wonderful Staff
I was so impressed with the friendliness and helpfulness of the staff, the service was fantastic and way beyond my expectations. I had 2 tired and lively kids with me and I felt welcome at all times. I was quite a demanding customer - always asking reception for this or that - and nothing was ever too much trouble. Staff were also very chatty and companionable which was lovely traveling alone with children.
July 12, 2013