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Rated 3.6 out of 5 by 298 reviewers.
Rated 4.0 out of 5.0 by I came, I saw, I left Everything was fine .......................................................................................... March 22, 2015
Rated 3.0 out of 5.0 by Lack of Maintenance was concerning I have to say the lack of maintenance of this hotel was disturbing. Firstly, your checkin staff were competent and friendly. I made the booking at the last minute due to some plan changes for the meeting I was attending. So thank you for accommodating me at short notice. To begin with, I have 4 ‘needs’ at a hotel, 1. Sleep, 2. Hot Shower, 3. Place to do some work, 4. Watch some TV, in that order. So when 2 of those needs become compromised, I need to tell you. 1. AC. When I went into the room it was around 80 deg and the thermostat set to heat. I was able to change it to cool, set thermostate to 72, put the fan on auto and let the AC do its work. After 2 hours the room was at 78 by the thermometer. Opening the door to the balcony where it was cooler made little difference. By the time I went to bed the room was still above 75 when I was looking for something below 70. 2. At 3am the smoke alarm started chirping. I know this from my smoke detectors that the battery was going flat. A call to reception had a maintenance guy come up, pull the detectors off the wall to tell me he didn’t have that size readily available and would it be ok to remove it. I hesitantly said yes, knowing I was putting myself at risk if there was a real fire and now knowing all too well that the detector may not work anyway with it going flat. However, I was trying to get some sleep. Whatever happened to ‘Change the Clocks, Change your Smoke detector batteries’? 3. Hot shower. When I turned the shower on the water came out rusty. Not for very long but still it was a little off putting. When I mentioned the Smoke Alarm issue to the staff when I checked out they apologized, offered to get maintenance, looked a little insulted I would make a complaint, but at that point I was happy to be leaving and didn’t pursue it. Other than that, I had no issues. I just think you need to do a better job maintaining basic creature comforts and understand what people really want from a hotel room on business travel. March 14, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great staff The bed was comfortable and the room was nicely decorated. Everything was clean and the staff was very friendly and attentive. March 13, 2015
Rated 1.0 out of 5.0 by not a 3* hotel never left a bad review on other hotels but this hotel needs to be addressed. Toilet did not flush, we had to use water from ice bucket to flush; stains on carpet with strong perfume odor (non smoking hotel) in room & outside hallway to cover smoke smells,. we arrived at 9 pm after a 20 min trip off of I95 to be greeted by booming revival loud gospel music. We are Christians but the music was vibrating louder than a wedding reception. we're told the party would end by 11pm. which it did not. The music was so loud in the reception lobby you could not speak or be heard upon signing in. Staff was not concerned about toilet issues despite reporting it when we left the next morning. Buffet breakfast was good but someone needs to revisit this hotel. We were also not thanked for being a IHG member on our check out. My opinion this was a 1 star hotel Not 3 star March 12, 2015
Rated 5.0 out of 5.0 by Close to Home We live about 50 miles away from this Location. decided to give it try and dine out for the evening. great choice we will be back! March 11, 2015
Rated 2.0 out of 5.0 by More like a Motel than a Hotel Noisy room, lumpy mattress, and impossible to get service in the restaurant/lounge. Found food left in the refrigerator upon arrival. The heat was broken in the restaurant and the lobby. I had to walk outside to get to my room, and this hotel is located in an unsavory area of the city. Find another place to stay. March 7, 2015
Rated 4.0 out of 5.0 by Morning Breakfast Crew In town for a tournament, on a very tight scheduled,wanted to take advantage of the breakfast. Staff wanted to b accommodating but with the number of people that were trying to do the same thing we were it was not good. My daughter had juice taken from her because she had taken it from a station, "I can do that for you", but then walked away with out filling her glass. Was not aware that the staff had to serve, left upset with the situation second day was worse. Sorry to say this, but its the truth. March 5, 2015
Rated 5.0 out of 5.0 by Breakfast buffet was amazing! The rest of the hotel is what I expected from an IHG hotel. I come back and stay for the professionalism and (did I mention?) the breakfast buffet. March 2, 2015
  • 2015-03-30T10:23:41.747-05:00
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