Rated 3.4 out of 5 by 113
Rated 5.0 out of 5.0 by NCMama Surprisingly wonderful!
My family was in the area for a wrestling tournament with our son. Though the outside of the hotel wasn't too dazzling, once we stepped inside we were pleasantly surprised with the hotel! The decor was nice and EVERY member of the staff that we had an interaction with was wonderful. Our children, ages 9 and 7 enjoyed their discounted dinner and free breakfasts. The meal prices were reasonable and my husband and I enjoyed some drinks with dinner in the bar. I would highly recommend this hotel! Though we were there in the winter, we noticed a pool...maybe next time!
June 26, 2013
Rated 5.0 out of 5.0 by Candy13 Great service
Made reservation online with a senior discount rate. Checked in near midnight for a one-night stay. My husband's brother was in the hospital and we came up to visit. There were 5 people checking in a head of us but we were greeted and told they'd be right with us. William checked us in and showed us where our room was and the breakfast area location. When I told him we were there to visit my brother-in-law in the hospital he reduced our rate. The room was large and beds comfortable. The carpet was worn but that did not bother me. We slept soundly after a stressful day. We were given a complimentary buffet breakfast and it was very good.
My husband is going back a week later and staying at same hotel. We know he will be treated like family upon his arrival. Thank you for showing us what southern hospitality is all about! Your staff is excellent. One young lady was in training and apolized for not being able to check us in right away. Our wait was less than 5 minutes.
June 20, 2013
Rated 4.0 out of 5.0 by greg0445 nice staff, clean room, food questionable
the staff were very nice even though they were extremely busy, the room was clean which was nice, i had the complimentary breakfast in the restaurant and it was not good....it was free but if i had to do it over i wouldve paid to eat somewhere else. other than that, not a bad hotel for the area.
May 24, 2013
Rated 3.0 out of 5.0 by sw13 Okay for one night
stayed there for one night on business right after a salmonella outbreak caused around 70 people to be ill. I found this out after I checked in and saw on the news. Front desk could have advised me of this when I checked in. I did not eat or drink anything from the hotel, and I did not get sick.. Feel like I dodged a bullet.....
May 20, 2013
Rated 5.0 out of 5.0 by LeeT comfort
A great stay when visiting family in the hospital. Perfect bed to rest and relax in after long,long days. Service is always great and every effort is made to make my stay comfortable.
May 19, 2013
Rated 2.0 out of 5.0 by Mountainbound Early check in delayed, and delayed, and delayed
Although we had called a month ahead of time to request an early check in, then a week ahead of time to confirm it, and an hour ahead of our arrival to reconfirm -- the hotel could not deliver. We twiddled our thumbs waiting to leave our dog so that we could attend the SF graduation. which made for a very stressful ceremony!
The hotel room and restaurant were very nice, but we were disappointed that our "Priority Club" status and careful forward planning got us nothing.
May 15, 2013
Rated 5.0 out of 5.0 by Dom13 Comfortable bed and great service
Thank you for such a wonderful stay. Everyone was so friendly and the room was very clean. I always enjoy my stay here.
May 9, 2013
Rated 2.0 out of 5.0 by alexis4631 Pictures present hotel as a much higher quality hotel than actual quality.
Good service, but older, hotel in need of restorations. Appears to have originally been a 2 star low-end hotel chain purchased later by HI. Carpets are filthy and stained. For myself, dirty, badly stained makes me feel unsure about the cleanliness of everything else...like linens, bath, etc.
April 26, 2013
Rated 5.0 out of 5.0 by TJPSR Fantastic
Have stayed there in the past, the hotel is a little old even though they renovated. Some of the internal cosmitics in the room could improve, but the staff is what makes the stay. Everytime I'm in Fayetteville, I will stay at the Bordeaux. It's easy to compare hotels, but hard to compare the people. I stay in holiday inns 6 months out of the year, there are some I would blackball and never stay again, this one is a five star for the people.
April 24, 2013
Rated 5.0 out of 5.0 by crashfamily Great Service
We had an unexpected stay in Fayetteville after a car accident on I95. Everyone at the hotel from the front desk to Faith in housekeeping was exceptional! The room was very comforable and quiet,which was a pleasant surprise being right across the road from the hospital. The breakfast in the morning was also very good. Thank you for the excellent stay.
April 16, 2013
Rated 4.0 out of 5.0 by FREDA8590 Elevator service
The property is absolutely stunning with the recent renovation, and the service was wonderful; however, the elevators should have been replaced also as they took WAY to long to go up and down and also, we were on the back side of the hotel and there were NO LUGGAGE CARTS over there which made lugging your suitcases up and down tiresome. Suggest servicing the elevators and putting luggage carts near the elevators for everyones use!
April 15, 2013
Rated 5.0 out of 5.0 by sara68 Safety of my neice and her son
This stay was great for my niece and family. I used my priority points so my niece would not have to sleep on her Mothers Sofa Sleeper.
She said everything was great. Her son even commented on how much he enjoyed the room, even when his Mom left for a while he felt very comfortable.
I do prefer Holiday Inn Express but this Holiday Inn stands right next to them.
April 7, 2013
Rated 1.0 out of 5.0 by Crashmeister2k Not again
I stayed here for 2 weeks. Full-spread breakfast every morning was GREAT! First thing I noticed in the room was a wall outlet box falling off the wall. It was fixed the next day, but I noticed that another one was in the same condition but they didn't bother to look and see if there were any more. The TV channels list was inaccurate. There may have been 40 available of the 60 or 70 on the list. No HBO? What hotel doesn't have HBO or Showtime?? I called within the first 2 days and was told they were trying to get the channels working. When I left, there was no change, and the desk clerk that I talked to the night before I left said she hadn't heard of any channels not working. The hotel is shaped in a horseshoe. I was on the inside of the horseshoe. Apparently the conference room by the lobby is also rented out as a party hall. Expect much noise from people walking around and raising cain in the middle of the horseshoe as well as down the hallways during/after these parties. Heading back to NC in a week, but will not be staying at the Bordeaux. Holiday Inn express, here I come!
March 25, 2013
Rated 5.0 out of 5.0 by HDChief Awesome staff
I've been a priority club member for a number of years and this was the most incredible staff that I have ever seen. During my 4 night stay, from check in to check out, everyone that I encountered (Managers, front desk, restaurant/bar staff, back offices, etc...) was positive, smiling, frieindly and courteous. Every time I came into the hotel I was greeted by name...that was amazing to me. Great job Holiday Inn Fayetteville-Bordeaux!!
March 21, 2013
Rated 2.0 out of 5.0 by furmdj Stay in N>C>
Front desk a did not know what was going on.. Platinum club member did not mater.. Given paper to use for free drink or get 500 pts in turn in and got nothing....
March 8, 2013
Rated 3.0 out of 5.0 by Gigi13 Good convention facility
My husband and I attended a large weekend convention at this facility. This hotel was able to accommodate all of our activities including registration area, large ballroom, large hospitality suite, vendor and display areas, meeting rooms and a banquet area, in addition to lodging for the attendees. Housekieeping and front desk personnel were very friendly and helpful. The hotel is older and was recently remodeled. Our room was adequate. It had two full sized beds. There are few rooms with king sized beds and none was available for us. When we arrived in our room, we were greeted by the odor of stale cigarette smoke. We had requested a non-smoking room. We questioned the housekeeper about this and she stated that the entire hotel is supposed to be non-smoking. She sprayed the room with air freshener but it did not alleviate the problem. The hotel was fully booked so there was no other room we could move to. There was a small fitness facility but a larger area is under construction. A breakfast buffet was included with the room which was a nice suprise. The buffet offered a wide variety and was replenished frequently. The waitstaff in the breakfast area were very attentive. The cafe was closed during the weekend and the sports bar did not offer food until after 5:00 PM. Friends of ours ate in the sports bar but stated they had to wait almost an hour for their food and it was cold upon arrival. For the convenience of convention goers, we would stay here again but otherwise, we would look somewhere else.
March 4, 2013
Rated 3.0 out of 5.0 by oilikeit Average rooms poor service
The rooms felt a little on the run down side the sink was full of cracks and I killed two spiders in the bathroom.
The exercise facility was nice but a bit confusing to find.
The restaurant/bar was also nice but crazy loud with my decibal meter in hand where I sat at the bar trying to eat I recorded an average of 96 decibels from the horrible DJ entertainment.
Finally the breakfast staff was very friendly and the food selection was good, I did enjoy breakfast.
March 4, 2013
Rated 3.0 out of 5.0 by QualityGuy Terrible Restaurant/Lounge
Cannot overstate how SORRY the Restaurant / Bar experience was on a Friday at about 6pm. We went in and there were only TWO tables with customers. Still, we decided to sit at the bar thinking we might be able to get some food and beverages even quicker at that spot. WRONG. One other table was waiting to order. One was waiting on food. Now bear in mind that our group was booked over a year ahead so they have known this would be a busy weekend for some time. Yet everything was inadequate and unprepared. The bartender was walking out to tables and doing other tasks instead of just running the bar. Other servers / cooks (?) were walking around with their thumbs in their rears not even looking at those of us who were trying to get help. Within about 15-20 minutes we finally got a drink and there was still NO ONE ELSE was even sitting at the bar. While we were waiting a few more people came in. People sat for 5-10 minutes with no interaction. They had to get up and go ask for a menu. Servers standing around showing NO INTEREST in the customers. Even those who had a table were making NO EFFORT to move at more than an uninterested snail's speed. Never any sense of urgency by any of the employees or management. Even one or two individuals who seemed to be "in charge" had no interest in the customers. It took nearly an hour for us to get our drink along with one order of cheese sticks and one order of chicken fingers. Bill with "tip" was $32!!!! As we were about to leave the table that was there before us asked the waitress why we had gotten food and theirs had not yet come out and she said, "Well you ordered a cheeseburger. That's takes a while." WHAT????? Lots more I could tell but let me just say I was so disgusted I went to the front desk manager(?) and asked if they were in charge of the restaurant or it was leased out. He said it was part of the motel. So I told him of the many horrors we had just experienced and witnessed. About 4 other motel employees sat there staring at me in disbelief as I shared the horrors. He never offered to give us a break on the food bill, comp our meal, etc. He just said, "I'm sorry about that." We told others standing there ready to check in to avoid the restaurant / lounge at all costs. They thanked us for the heads up. Can't imagine how much money that facility lost that night due to their actions. Toward the end of our experience while waiting to pay for our food we saw people leave. One table of 8 had been there almost as long as us and had yet to have their order taken. A TOTAL NIGHTMARE!!!
March 3, 2013
Rated 5.0 out of 5.0 by TRSC1988 Folks at the Holiday Inn Fayetteville-Bordeaux Care
We were with a large group meeting for a weekend workshop and 500 plus converged on the hotel to check in while the hotel personnel got the rooms ready from the previous night's full house. It was not possible to get all the rooms ready when promised but they did a full court press and did the best they could. After seeing how hard they worked to get us all settled and past the rough spot it is reassuring to know they really care about their guests. One employee, Irving, went way out of his way to help out.
March 1, 2013
Rated 3.0 out of 5.0 by Shagger1 Rooms were OK, short on staff.
ASCS Winter Workshop for Shaggers, a weekend event.
Total confusion at check in. There was a basketball team that stayed late that just made check in horrible. Part of the staff was OK, but overall poor management! No staff to get you to the room, and no carts available for check in or check out.
It was a weekend event that was sold out for mostly Shaggers, not sure why they were not better prepared,
March 1, 2013
Rated 3.0 out of 5.0 by TimCKY53 Outdated rooms but comfortable and affordable
A ton of noisy Army guests. Seemed to be intoxicated and disrespectful to other guests attemtping to sleep.
February 26, 2013
Rated 4.0 out of 5.0 by TripnDad Older Building
Overall accomadations and staff made it a pleasant stay.
February 26, 2013
Rated 5.0 out of 5.0 by wagstriumph Best breakfast and service
Along the I-95 corridor, this hotel is the best in terms of the full breakfast and service.
February 22, 2013
Rated 5.0 out of 5.0 by jypsey excellent and friendlest service
The staff at this hotel was the friendlest i have met at any hotel i have stayed at. Every single person we met had a smile and helped us the best they could and they were very personable.
February 21, 2013
Rated 4.0 out of 5.0 by Russell12 Sales Department
Very nice hotel, staff and amenities very nice. My only problem with the hotel was the unwillingnes to work with a business travelor on the nightly rate. Up until about 3 years ago I held a platinum Holiday Inn rewards membership and I stayed in excess of 100 nights a year. Our business has now recovered and we are now traveling at about the same rate as we were before the recession. I stayed about 9 days at this location and am scheduled to be in the area for 3 more weeks, but every time I checked out on Friday and checked back in on Monday the rate would change. So I was forced to stay at a different hotel where I was able to negotiate a reasonable consistant rate. I don"t feel my relationship of many years with the Holiday Inn was of any consequence to this location.
February 17, 2013
Rated 5.0 out of 5.0 by steve415 Great staff
Showed up late at night after not being able to find a room at some other nearby hotels. The staff member that assisted us at the front desk was very pleasant to deal with. Rooms were nice and breakfast was great. I'll stay here again next time I go to Ft Bragg.
January 29, 2013
Rated 5.0 out of 5.0 by basf Better than advertised.
I have to be honest. I was not expecting much based based on some reviews that gave this hotel a really bad wrap.
From the moment i stepped into the front lobby, Kerry Ann gave me first class service.
Did not rate food and beverage because I did not have any at this property.
The area was very close to restaurants and highways.
The room was clean and had all the amenities necessary for a comfortable business stay.
I would highly recommend this hotel to anyone traveling to Fayettville.
5 star service for a 3 star price.
January 27, 2013
Rated 5.0 out of 5.0 by LeeT Amazing staff!
Everyone at the Holiday Inn was amazing during my stay during my father's funeral. Thanks so much.
January 19, 2013
Rated 5.0 out of 5.0 by Kane88 great service
i just want to say this was one of the best hotel stays i have , The front desk staff was friendly courtioues and attentive. i wanna thank them for checking in n me and making me feel like i had been there a lot of times ,This was my second time staying at this location and i really did enjoy it . Clean hotel and i must say a very good hot breakfast bar and all the food was fresh and hot. As an added bonus the karoke there was very very good so i would suggest this hotel for good fum and food and even the bar staff was good so i give this hotel % stars plus and would refer this to everyone who visit the area, If u choose not to eat there other restaurants are rite in the area, So convient.
January 18, 2013
Rated 4.0 out of 5.0 by SamIAm13 Old, huge, good bar/restaurant
The hotel seemed to be a little old. However, the hotel and staff was great. The hotel was huge! The bar/restaurant was awesome. The prices could be a little lower for food, but hey, it is a hotel bar. The breakfast and breakfast staff were very courteous. The only thing that I didn't really like about this Holiday Inn was the gym/fitness center was closed and I wasn't able to work out. Overall, I would give this hotel a 8/10, if the gym was available I would have given a 9.5/10
January 16, 2013