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Rated 4.0 out of 5 by 293 reviewers.
Rated 5.0 out of 5.0 by Room was clean and modern Room was well equipped with microwave, fridge, hairdryer and coffee pot. Staff was friendly and helpful. Check-in and check-out was super fast and easy. September 7, 2014
Rated 3.0 out of 5.0 by Poor customer service We set up the reservation two weeks prior to our arrival. At 8pm the night before our arrival, I received a phone call from the HI that they were sorry they could not fulfill our reservation because they had no King Supreme with our pet but they could furnish us with two twin beds or we could look for another hotel. At the last minute I could not make a change in my reservation so we chose to take what they offered us. The M.O.D. I spoke to when we arrived was apologetic however could not offer any explanation as to why we were not notified earlier. Although I would not except any discount for the disappointment, one was not even offered. Things sure have changed since I was in the hotel business in Houston. I will not stay at this property again nor will I recommend it. By the way, both nights we were there the HI sign was not on at night. September 7, 2014
Rated 3.0 out of 5.0 by unwelcome feeling The property appears to be ok. I really do not know anything about this property anymore. Was told that because I have an address that is in the same city as this property I was considered a "LOCAL" and since they had problems with some LOCALS in the past they would not rent a room to me. I am and Honours Member, but was told that the Manager made a Policy of not renting to :LOCALS. I was told that I could use my Credit Card to pay for the room , but it would have to be put in the name of someone with an address out of my City. The only way I could stay at this property was under a Group Affair and the Leader would be responsible for me and everyone else in the Group. Would not have stayed here but they had already collected the Group payment for food. Will discourage anyone I can from staying here, and will make sure no more friends or relatives book any events with The I-95 Holiday Inn at Exit 49, in Fayetteville, NC. Locals money is good for food affairs but not to stay at this property. September 5, 2014
Rated 5.0 out of 5.0 by Reunion I enjoyed my stay at this holiday inn would stay again. I would also recommend this hotel September 3, 2014
Rated 5.0 out of 5.0 by Fayetteville Holiday Inn Can't vouch for extended stays, but nice place if you're traveling through. Staff was courteous and quick to respond to needs. September 3, 2014
Rated 5.0 out of 5.0 by nice stay The overall impression of this hotel is clean, friendly staff and convenience to highway September 3, 2014
Rated 4.0 out of 5.0 by good value, great staff We recently stayed at the Fayetteville I-95 S on our way home to NJ from FL. We have occasion to travel I-95 about once a year and usually stay in Emporia, VA but this time we decided to stop sooner and chose the HI in Fayetteville after reading other reviews. We were not disappointed. We had a minor problem with the phone which was handled by the staff in a timely manner. The breakfast buffet was included and was substantial. My husband LOVED the french toast sticks!! Our waitress, Monica, was a delight and we look forward to stopping here again. The only downside was that there appeared to only be one elevator and we felt like we were in a maze finding our room. September 3, 2014
Rated 5.0 out of 5.0 by Relaxing This is a refreshing change from what I find in other town. I will stay here again! September 2, 2014
Rated 5.0 out of 5.0 by Efficient and facility was convenient and had all amenities Clean, friendly staff. would like to have had extra towels, only supply for two. Would have liked my coffee a little quicker in the dining room. These are not deal breakers, it is on my list to stop if traveling near Fayetteville again. September 2, 2014
Rated 5.0 out of 5.0 by OVERALL PERFECTION We have stayed at this hotel for several years and have never had a bad experience. Clean, comfortable ,safe, great food, and pet friendly. September 1, 2014
Rated 2.0 out of 5.0 by Noise Lot's of noise inside of the room, specially the little freezer. August 31, 2014
Rated 4.0 out of 5.0 by Good accomodations Good accommodations and great experience. Very convenient for our activities. August 28, 2014
Rated 3.0 out of 5.0 by Stopover Hotel We made a reservation with late arrival. After many hours on the road, we checked in and the room was comfortable although the thermostat was set at 68 - very chilly. The restaurant on site was combined with a game area for the kids. Additionally, the menu was not varied enough and the prices were on the high side for what they offered. Many of the guests, including myself walked across the parking lot to the chain restaurant. The breakfast buffet, which I paid extra for was only fair. (You get a free coupon but pay more for the accommodation - so really not so free). After staying at the Staybridge Hotel earlier in my vacation, I was disappointed with the Holiday Inn. The Staybridge is a much better value and offered many more amenities. August 27, 2014
Rated 4.0 out of 5.0 by Breakfast Bar Breakfast Bar was WONDERFUL AND FRONT DECK STAFF WERE VERY CORTEOUS AND FRIENDLY August 25, 2014
Rated 5.0 out of 5.0 by Outstanding Stay Everytime I plan on traveling out of state, I feel great pride when I make my reservations on line through IHG. I have never had any problems with checkins or checkouts. I recommend to anyone I know to stay at the IHG just like this recent trip I had to Fayetteville NC whereas an old friend and I met there and conducted business and also enjoyed the sights in Fayetteville. We checked in and out the same days. August 23, 2014
Rated 4.0 out of 5.0 by Friendly and helpfull staff The Staff went out of their way to make the stay a pleasure. August 21, 2014
Rated 3.0 out of 5.0 by Older hotel but staff good Staff was friendly. Overall hotel and room condition old. August 21, 2014
Rated 5.0 out of 5.0 by Great Service Nice location right off I-95. Friendly staff. I would definitely stay again! August 20, 2014
Rated 5.0 out of 5.0 by Great customer service and clean room! The staff at the front desk and in the restaurant are top notch when it comes to customer service. Our room was clean, large and cool. I was very happy with our decision to stay at this Holiday Inn with our 8 month old. August 18, 2014
Rated 5.0 out of 5.0 Great stop on I-95 My family and I really enjoyed staying at this hotel. Staff at this hotel was very courteous. August 17, 2014
Rated 5.0 out of 5.0 by Felt like I was at home Had a great stay at hotel. Everyone was friendly and made us feel at home. Lateesha waited on us in the restaurant and was charming. She made excellent recommendations and was very personable and made our dinner very enjoyable after a long drive from Florida. This is our hotel for our trips up to visit family and friends in NJ. August 15, 2014
Rated 5.0 out of 5.0 by Great place to stop when traveling from Northeast to south east. Excellent location, full service hotel that is pet friendly, clean, comfortable with friendly staff. August 14, 2014
Rated 2.0 out of 5.0 by Customer Service Guest at the hotel 8/8-10/14. Room 1100 had no TV service no telephone service. Called Front Desk and they sent engineer to room. After a few minutes, he was able to get the TV working but no phone service and he would inform the office about the limited service in our room. No one from the office attempted to contact us or offered to move us to another room. After spending the first night in the room, I went to the front desk to inquire about no phone service and limited electrical outlets, I was told by the Front Desk attendant that a few ago prior that the facility was hit by an electrical storm and ever since then they had been experiencing issues with their electrical service. The attendant was not very pleasant and seemed to be annoyed that we were complaining. She took $20 off the room but she did so only after I told her I was going to contact the corporate office. She should have at least made guests aware that they may experience problems instead of saying they didn't know what rooms were affected. I also let the card tournament sponsor know regarding the service so they would be aware if they decided to come back again. This was not a good stay and won't recommend to stay again when in the area. I travel frequently and have several rewards cards with other chains and the customer service response was much better. Recommend staff training. While the front desk was non-responsive, the engineer provided excellent service and should be thanked for his efforts to try and restore service. August 14, 2014
Rated 3.0 out of 5.0 by Front desk Although the room was comfortable, it has been my experience that getting the room I reserve never seems to matter. I reserved a room many months in advance, but at check-in, I'm placed as far from the front entrance as possible . What 's the point of reserving in advance? For 3 years this has happened; this after requesting a handicapped room. My roommate was given entrance to the room without anyone asking for ID . She received a key ,and not asked for ID. August 13, 2014
Rated 5.0 out of 5.0 by Easy access from I-95 and friendly staff Stayed here for an overnight on the way to disney world. Staff was very friendly and the hotel was right off the interstate. (Literally not even a half mile) August 13, 2014
Rated 5.0 out of 5.0 by Comfortable room and bed I personally enjoy a room that is extremely cool and I was able to keep my room very cool and comfortable. The bed was comfortable as well, affording me a good nights rest. I like the noon check-out too, many hotels do 11AM...gave me some extra relaxation time in the morning. All in all a very good stay at an affordable rate....I will definitely be staying here again in the future. August 13, 2014
Rated 5.0 out of 5.0 by Thoughtful and Caring Staff Half way to our new destination, my son realized that he forgot is favorite pillow back at the hotel and was really upset that he left his "friend" behind. I called the hotel and they informed me that they did indeed find the pillow and would ship it out (C.O.D.) to me right away. We got it back today and my son was so relieved to have his "friend" back home. Thank you for taking the time to find the pillow and send it back to us so quickly. August 13, 2014
Rated 3.0 out of 5.0 by Terrible mattress My mattress seemed to be over 20 years old. It was very hard on the edges and visibly sank in and was uneven when you laid down on it. My tub was not cleaned my 2nd day and urine drops was still on the rim of my commode. August 13, 2014
Rated 2.0 out of 5.0 by When size does not matter At the end of an 9-hour drive, we found that the ONLINE directions to our Holiday Inn were wrong. This was the second time on this trip. The first time, we caught the mistake on the phone within 10 miles of the hotel. This time, however, we were 30 miles past the correct exit. As a courtesy, we were given a suite for the night and a comped breakfast. As an IHG member, the comped breakfast was already included. The suite also was a non-starter. It was a large room in poor condition: no light switches by the door (you had to walk into the next room for light). The rest of the room followed suit: odd and worn. I would not recommend. At all. A smaller room that was fresh, clean and in complete working order would have been more than fine. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing and great service I have enjoyed my stay, the staff were friendly and helpful and the rooms were Fresh and comforting. Helping my to relax after some busy days. Really enjoyed the indoor pool and the bar in the restaurant. it was quite fun! August 10, 2014
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