Rated 4.0 out of 5 by 113
Rated 1.0 out of 5.0 by MWMW123 Bad experience in Fond du Lac WI
We understood that the section of hotel was rather old but the pillow cases in one of our rooms had hairs on it and the sheets in that room were stained. The shower drain plug in the other room was down and we had to use our fingers nails to pry it out . It was not attached to the plunger handle. The wall socket in the one bathroom continually blew a circuit breaker. Luckily we had the second bathroom.
July 26, 2014
Rated 1.0 out of 5.0 by MWMW123 Very Poor Experience
Several months ago I planned a trip for my family and I to travel to Fond Du Lac, Wisconsin for a family gathering. Having never been to the area, I looked online for the nicest and most reputable hotel in the area. I choose the Holiday Inn Fond Du Lac for three nights between Friday, July 18, 2014 and Sunday, July 20, 2014. The choice of a Holiday Inn was deliberate based on past positive experiences years ago.
Immediately after arriving, I began to question my decision. After exiting our vehicle there was an odor of spoiled milk in the air. As we drove from the lobby area to our room, the odor was clearly coming from the trash container area in the parking lot. After parking near the rear of the property, it became clear the odor permeated the property.
After entering the two adjoining rooms on the second floor of the building, we were greeted by more foul odors inside of our two adjoining rooms. Once inside the rooms, it became clearly apparent the room did not meet even our minimum expectations of what a Holiday Inn should be. It looked as if the rooms had not been vacuumed in some time and the air conditioning unit had trash and food particles inside of and on top of it. Visible on the white sheets near the pillow was a semi-clear white substance in a linear pattern. In plain view on the pillows, were at least 5 long black hairs. The hairs were laying on top of the pillows which indicated to me that the sheets had not been changed.
Based on the foul odors and the unacceptable condition of the room, we attempted to locate another hotel in the area. We were unable to do so the first night. We departed the hotel the following morning and located a new hotel 20 minutes to the north.
The only positive thing I can say about this incident was that before changing the bedding, the staff saw the poor condition of the room and allowed us to cancel the remaining two nights.
I’m unclear as to whether this was an isolated incident or whether this is a new norm for Holiday Inn, but I and family are very disappointed in our experience and not in line with our perceptions of what a Holiday Inn should be.
July 25, 2014
Rated 3.0 out of 5.0 by mike1956oct bathroom
not as clean as i would expect. that is it. this is getting irritating.
July 24, 2014
Rated 5.0 out of 5.0 by alwe It was good.
I was there for a cousin's wedding and stayed overnight. The room and the bed were comfortable. The free breakfast buffet the next morning were good.
July 24, 2014
Rated 5.0 out of 5.0 by peaches24 accommodated and helpful staff
Took time to map out the driving directions to function we were attending.
July 23, 2014
Rated 5.0 out of 5.0 by Jslcb Very nice place
I arrived after a 6 hour car drive and wanted to relax. Even though the hotel was packed with a wedding and a lot of teenagers for a sporting event, the room was quiet. The staff was attentive and took time to answer any questions asked of them. I have stayed at other places that weren't nearly as crowded, and the noise level was distracting at least and very annoying at most. I did not have that issue here. I would recommend this hotel and will stay here again if I am ever in the area again.
July 17, 2014
Rated 5.0 out of 5.0 by tommy2014 Nice property, friendly staff
Enjoyed our stay. Staff (Jacob H. especially) was very helpful and accurately conveyed reservation information. Breakfast was good.
July 16, 2014
Rated 5.0 out of 5.0 by California Kate Family Wedding Event
My husband, daughter, grandaughters and I really enjoyed our stay at the Holiday Inn. We attended a family wedding event held at the hotel so there was a huge group of us staying at the hotel. Because of the event our rooms were discounted. The room used for the wedding reception was very nice. The staff were nice. We ate and drank in the restaurant/bar in the afternoon before the reception and enjoyed the drinks and food immensely. Our room was in the back farthest from the lobby but it wasn't a huge distance. It was worth not having to hear a lot of the commotion from people coming and going in the lobby. I may have slept better if I had been able to figure out how to keep the A/C fan constant. The on and off of it woke me up. Access to the hotel from the freeway was so easy. The hotel is on the edge of a prairie, but just on the edge of the city. All in all we had a good time, good food, and a great experience.
July 16, 2014
Rated 5.0 out of 5.0 by traveler12658 Get a way
Front desk and really all staff were wonderful. It is an older hotel but was kept clean.
July 7, 2014
Rated 5.0 out of 5.0 by Mugglesmoe Excellent staff
The staff and rooms were of top quality. Excellent restaurant and lovely interior and exterior.
July 4, 2014
Rated 4.0 out of 5.0 by RSchool I expected more
I was disappointed by the fact that the information book in my room listed incorrect times for the pool. My wife and I planned our night around getting back to the hotel in time to swim for an hour and found out that the pool closed an hour earlier that we had read in the information book. The staff was not what we have experienced at other Holiday Inn hotels. They were by no means rude, but we have come to expect a bubbly cheerfulness from the staff at Holiday Inn and were let down when we received low energy indifference. I enjoy most Holiday Inn hotels so I didn't want to tear them apart for one bad visit but this experience did put a damper on our weekend.
July 3, 2014
Rated 5.0 out of 5.0 by farmer1981 Comfortable stay.
We have stayed at the Fond du Lac Holiday Inn before. The restaurant was beautiful since the remodel. And the breakfast was delicious. Our compliments to the person that made the french toast as that was the best I've had at a brunch!
July 2, 2014
Rated 5.0 out of 5.0 by sulley Comfortable bed, good stay
Stayed 3 nights in a row and had a very pleasant stay. Staff if very friendly. Enjoyed having the restaurant there - very good food.
June 29, 2014
Rated 5.0 out of 5.0 by Phil K. Good location
easy on and off freeway
great value !!!
meals were wonderful ..
June 23, 2014
Rated 5.0 out of 5.0 by lori rae leisure stay
The hotel was clean and room was good size. Resturant/bar were great. Breakfast was good (better than some other hotels) All staff was friendly. The room was a little expensive but the experience was very nice.
June 19, 2014
Rated 5.0 out of 5.0 by MaryWisconsin57 Fond du Lac Holiday Inn June 14
Very convenient location - near wedding reception venue. Good, clean hotel at affordable price.
June 19, 2014
Rated 5.0 out of 5.0 by djs03 Great service. Comfortable stay.
Stayed at Holiday in FDL for a wedding. Very comfortable and quiet. Breakfast good.
June 18, 2014
Rated 5.0 out of 5.0 by ottobrk Clean and comfortable hotel
The hotel is clean, staff are friendly, the restaurant and bar were nice with great food and drink. I have stayed at this hotel on many occasion while in the area and I have always had an excellent experience.
June 17, 2014
Rated 5.0 out of 5.0 by nightrat2 Would recommend to anyone
The room was very comfortable. I had a King Suite. I was able to relax and sleep without any issues. Benvenuto's, the hotel restaurant, was absolutely delicious. The food selection was great and the bar staff was very friendly. I really enjoyed my stay there.
June 10, 2014
Rated 4.0 out of 5.0 by Linney Need quieter room
My room was next to the pool area and it was very difficult to sleep due to the noise. I requested a quieter room for my next stay at this hotel.
June 9, 2014
Rated 5.0 out of 5.0 by grandpa-1 good bed , great food and great staff
i liked this place and would tell all my friends to stop there...
June 3, 2014
Rated 2.0 out of 5.0 by Mr mn Work stay
Very old, Needs to be remodeled. Small rooms Best part of hotel is the bar / restaurant
April 27, 2014
Rated 2.0 out of 5.0 by SilverEagle Holiday Inn Fond du Lac
Clean, but a very small room, just large enough for the bed and furniture. The bathroom however had large hairballs on the floor under the sink, the shower wall had long black hairs stuck to it. The bed was comfortable but the overstuffed chair is beyond worn out.
I stayed there two nights, the hotel advertises complimentary breakfast but on check-in they only give one coupon good for breakfast at the on-site restaurant. The in-room coffee isn't replenished either. Once you've used it, that's all you get.
I don't recommend the on-site restaurant. Ordered a pork chop, the server asked how it was to be cooked. I requested well-done, when it arrived the outside was cooked but the entire center was literally raw and still bleeding. I have to say they took almost 1/2 off my bill, since I did get three good bites from the edges of the chop.
All in all, this visit reminded me why I avoid Holiday Inn if at all possible. I stay at hotels in different cities every week, and I can't understand how a company that operates several other brands can have such excellent hotels in those brands, but not in the Holiday Inn.
April 5, 2014
Rated 5.0 out of 5.0 by Rebob4you Super restaurant, great staff and location is very accommodating to area.
This was a great hotel for our three day business stay. Hotel location was great, food in their new restaurant was fantastic. The complimentary breakfast was also a very nice perk. The staff was very accommodating. I would recommend this hotel for any business or pleasure in the FDL area.
March 30, 2014
Rated 4.0 out of 5.0 by SPAlejandro Friendly relationship based service
I have stayed at this establishment for many years. The lasting relationships with the staff is unique. I have been impressed with the consistent investment upgrades over recent years. The new restaurant is outstanding and will only add to the customer experience.
March 23, 2014
Rated 2.0 out of 5.0 by steveo 2424 not what my kid thought
we were here the weekend of 2-7 the room was ok the staff at the desk was helpful but the kids were upset. they had 2 party's in the dome and the kids could not get to the game room we couldn't use the shuffleboard witch was kind of important for our family competition also the ping pong table and air hockey were put away and could not be used. I complained and they told me it was only till 9 pm then we should be able to use it ( WHAT EVER ) The only reason I would go back is for the chicken tenders they were awesome
February 12, 2014
Rated 3.0 out of 5.0 by Gerk1121 Know your suggestions
I travelled to Fond Du Lac and I asked the front desk of a good place to eat. I said, "Where can I get some good cheese curds?"
The gentleman informed me that the hotel's restaurant had pretty good curds. Later for lunch I called room service. I asked for cheese curds. The restaurant informed me that they do not offer cheese curds.
Because of this, I got something light and decided to not have dinner at the hotel.
Recommend your guests with honest suggestions.
February 8, 2014
Rated 2.0 out of 5.0 by Terri1968 swimming pool should NOT open at 6am
had a pool side room, which was OK for the evening, but never thought of asking what time the pool opens. While it opened at 6am and there was a bunch of kids/teenagers in it promptly at 6am with a TON of noise and cursing. One would think for the comfort of ALL guests that they would open the pool at 8am or later - like most hotels.
February 5, 2014
Rated 5.0 out of 5.0 by Mad Mitch What all Holiday Inns should be like.
My wife and I arrived at the Holiday inn in Fond Du Lac on Sunday afternoon 26th January for a 3 night stay. Having read some of the other reviews I cannot believe they are talking about the same property. We arrived in freezing cold weather and were greeted cheerily by Barbara one of the receptionists. She was a delight to talk to and we felt immediately at home. We occupied room 108 on the ground floor and it was adequate both in size and decor, also it was overlooking the swimming pool and I do mean a swimming pool, unlike many hotels where a paddling pool would be a better descriptive. Our room was very clean and also had plenty of towels etc. The ladies who cleaned the rooms were cheery and very helpful at all times and left us in no doubt that they both enjoyed and valued their jobs. We did not dine in the restaurant on the first night as we were out with friend and business acquaintances but the restaurant is now fully updated and is called Benvenutos Italian Grill. We had an excellent breakfast there on the following morning and on Monday evening my wife and I dined on Pizza and Calzone both of which were delicious.
Again on the Tuesday evening we dined there again this time with a friend and again almost all the food was delicious with one exception which was the fillet steak my wife asked to be medium and it was in fact delivered very overcooked. It was taken back and replaced but again the steak was not medium it was very well done. A small problem when our stay was such a good one. I travel the world with ICH group and this was one of the best hotels and staff we have encountered with facilities and service to match.
February 2, 2014
Rated 5.0 out of 5.0 by Simple S Holiday Inn Fon DuLac WI
I have stayed at this Holiday Inn several times. The rooms are very nicely decorated, clean and comfortable. The staff is friendly and helpful. I would recommend this Holiday when traveling in WI.
January 20, 2014