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Rated 4.0 out of 5 by 82 reviewers.
Rated 3.0 out of 5.0 by It was just ok My boyfriend and I decided to get a hotel room to get a night away from home where we currently have no hot water so we could shower and relax.... I arrived before my boyfriend and decided to take a shower before he got there. I was so upset to find that the tub wouldn't drain and by the time my shower was done the water was up to above my ankles. I called the front desk and they promptly sent a maintenance man up. He was in our room for about 20 minutes before he said he would be back with a better plunger and cleaning supplies... He came back to the room with the same plunger and proceeded to spend an additional 15 minutes in our room cleaning the tub. Once he left my boyfriend went right for the shower....and we were quite disappointed to find that the problem was not fixed. By that time we were starving and tired of dealing with water problems we decided not to bother calling the front desk again. I reported the problem upon leaving. February 26, 2014
Rated 5.0 out of 5.0 by Return guests We spend several nights out of the month there and when we check I it's always with a warm greeting of "welcome home". February 21, 2014
Rated 5.0 out of 5.0 by Frequent flyer We love this holiday inn. The staff is so pleasant, caring and professional. The location is great. Train within walking distance if u want to go to the city. If you know where to go, great food close. Check out Phil's if you want the best food and atmosphere around. We went there. Friday and Saturday night. February 16, 2014
Rated 2.0 out of 5.0 by Nice People / Poor Accomodations People were all wonderful. Hotel hallways and Elevators were not clean. Room was cold with outside air leaking through the wall mounted heater. Never have been to a HI where breakfast was not included. Paid the non-refundable rate per night rate which was slightly higher than other discounted rates received in the past and was informed upon check-in that breakfast was not included. Attempted to get a late check-out the next day due to the timing of funeral arrangements, but was told to wait until morning as it may not be available. January 26, 2014
Rated 4.0 out of 5.0 by Excellent service! The hotel is OK, but the real reason to stay here is the service. Melissa at the front desk was extremely helpful. She moved me to a different room immediately when I requested this on my 2nd day at the hotel. And then the next morning, Melissa went above and beyond the call of duty to arrange transportation for me to get to the airport. Thank you! The people working in the hotel restaurant at breakfast time were also very nice. And if you're looking for a restaurant within walking distance, check out Friendly's. January 15, 2014
Rated 3.0 out of 5.0 by Work stay The hotel was clean and staff was very helpful. The pillows and bed need upgrading. The pillows were either too hard or too soft and small. Bigger pillows with a medium firmness would have helped with sleeping comfortably. December 22, 2013
Rated 3.0 out of 5.0 by OK Stay The hotel was nice. Staff was very nice. The food in the hotel restaurant was ok but not the best. I did not like that you could not get coffee 24/7 in the lobby or eating area because the hotel had a restaurant in it. That is something that should be changed. I usually try to stay away from hotels that have restaurants because of that reason. December 15, 2013
Rated 1.0 out of 5.0 by Disappointed...first time ever having a issue with cleanliness at any Holiday Inn For the first time in my life I was placed in a room that was not properly cleaned. As I business traveler that stays in hotels once a month this was concerning. The bathroom was the main concern and had signs use that were detected after the fact. After voicing my concerns we were offered another room. Unfortunately, the new room had a running toilet. In attempt to rectify the issue front desk offered to change our room again and gave my guest and I a few $4.00 coupon's for the bar. I took it but at the end of the day it wasn't enough as we don't drink beer and that was other thing you could get without adding a few dollars...we drink wine. The location is visibly old and in need of a serious renovation particularly in the bathrooms. There is only so much caulk can do. December 9, 2013
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