Rated 4.3 out of 5 by 53
Rated 4.0 out of 5.0 by Hotellvr5 Great for couples!
The room was bigger than I expected and included a couch and mini fridge. The bathroom was gorgeous and the jacuzzi tub was wonderful (except it took over an hour to fill up)! Only thing I'd change is having the door from the jacuzzi into the bathroom lead directly into the shower instead of onto the bathroom floor. The lady at the front desk charged the wrong credit card for room, and initially told me that she couldn't reverse the charge. This credit card wasn't used for the reservation, so I have no clue why it was charged for the room. After I pushed the issue the lady finally refunded the charge and then charged the correct card.
April 12, 2013
Rated 4.0 out of 5.0 by GoldMike Large, Quiet Room
I was working night shift and needed a room that would be quiet to allow me to sleep during the day. The hotel staff gave me a room that was nice and quiet during the day! The room was spacious even with two queen beds. The bed was comfortable and the hotel was very clean! The breakfast buffet was very good with hot items and fresh fruit. The parking at this hotel is a little weird with only a few outdoor spots and an attached parking garage that was a little dark.
April 6, 2013
Rated 5.0 out of 5.0 by Dana1964 California Trip
Great hotel to stay at. We went to Disneyland and it took us less than 10 minutes to drive to the park. We have stayed in hotels on the Disneyland area and have found them to be noisy and not as clean. Room was well maintained and we did not have any issues. Thank you for a nice relaxing stay we will be back!
March 31, 2013
Rated 5.0 out of 5.0 by ImGN A great place to stay
As always, this property is well kept, comfortable and staffed with friendly, professional people. Bill D. always welcomes me with a friendly " Hello, Mr. **** , we've missed you, welcome back". He should be a model employee for other H.I. properties.
Adding the guest reception every evening is a very nice touch. Thank you!
The only downside this time was the price. Because I was in town during Valentine's week, the prices were way to high. I don't think this is fair to a Platinum member who is traveling on business, not soaking in a hot tub sipping champaigne with his Valentine that's 2000 miles away. I appreciate the thought, not the price. Sometimes rates need to be a litle flexable.
But all in all, H.I. and Suites is always a pleasure to stay at. Great job guys!
February 21, 2013
Rated 2.0 out of 5.0 by Pintado Poor Customer Service: Poor Room Cleanliness
My family & I checked in Jan 18th. When I went to bed I noticed the dust underneath the lamp next to my bed.
When my wife wanted to have tea before retiring for the night, there were no tea bags available; that same night at around 1AM, the alarm on the radio went on. Since I was not familiar with the operation of that hotel room radio, I unplugged both the table lamp and the radio to keep our sanity and go back to sleep.
In the bathroom, there was a puddle of water underneath the sink where the elbow pipe was at.
The vent from the air conditioning unit was directly pointed to my wife's face. I mentioned this to the desk clerk and she told me that she will have enginneering to look at it.
Saturday morning, I spoke with an old lady at the Front Desk (CHAR# and told her about my problems. She told me, "We normally do the dusting every other day." I was shocked when I heard her say this to me. I told her that I am a Priority Member and have been to different Holiday Inn Hotels in and out of the US. Secondly, she also said, "We don't offer Tea Bags in our rooms anymore." Again, I told her that we have the coffee bags but no tea bags and I also told her that I've been in Holiday Inn Hotels all over the world and the hotels always have coffee and tea bags when there is a coffee maker in the room. She insisted that, "This Holiday Inn is run in a different manner. It is not a Holiday In Express or some sort." Thirdly, I told her about the leak underneath the bathroom sink where the elbow pipe was at. She said it's a weekend and she'll see if she can have the leak fixed.
I was in the US Military for 22 years and a 100% disabled veteran. It was also my 71st b-day that weekend. This lady ruined my weekend because of her ineptness and poor attitude to us, Holiday Inn guests. She was not what I call a "non-customer oriented" employee. She destroyed everything what I have known about Holiday Inn Hotels to be the best in the hotel business. She was what I also call "one question" from me and a "rebuttal" from her. I spent 25 years in Customer Care and I made sure that the person assigned to meet our customers are properly trained in good customer relations and proper decorum. This lady #CHAR# is far beyond my expectation as a Customer Oriented-Person. She don't belong in that Front Desk. She will drive your guests away from Holiday Inn Hotels now if not sooner.
Instead of being nice and respectfull to the guests, she adamantly asserted her position as a "front desk clerk" - "I'm the one in charge of this place" type.
Sadly, When we came back that night, the problem in the bathroom was not solved. The table lamp next to my bed and the radio were never plugged. The air conditioning vents were not moved to the far left so that the air will not go directly to my wife's face.
I re-plugged the table lamp but left the radio unplugged. Although I'm not suppose to do it because of health problem #I had a quadruple by-pass and fitted with a defibrillator#, I moved the air condition vents to the far left in order for my wife to be able to sleep without worrying about the cold air blowing on her face. I wiped the puddle of water underneath the sink so that it won't flow on the tile which is dangerous for my family might slip and hurt ourselves because of the wet floor.
When we arrived Sunday night, I informed the night desk watch about the problems in my room and the old lady who took my complaint Saturday morning #CHAR#. When I checked out Monday morning, I also informed the new day-front-desk clerk about the problems I had in my room #518#. He said he will mention it to the Hotel Manager. I never heard from the Hotel Manager to this date #1-26-2013#.
My stay in this hotel is the worst I have experienced in the times I have stayed in various Holiday Inn Hotels & Suites. Since I am a priority club member, I will continue to stay at these hotels despite the poor experience my family and I had with this particular hotel.
January 26, 2013
Rated 5.0 out of 5.0 wonderful place to stay
we spent 5 nights at this hotel for a wedding
The continental breakfast was very nice. Lots of fresh fruit , yogurts, cereals, bread, muffins, toast and waffles....then there was the hot stuff, the pancakes, bacon, sausage, scrambled eggs and french toast. The coffee is wonderful! I couldn't drink enough of it in the dining area.
The pillows were too soft for our liking, but we were so tired, we didn't want to ask for firmer ones. The room was clean, the whole place was really clean. Good location, close to alot of attractions, and so very quiet.
We will definitely stay there again if we go to LA.
January 25, 2013
Rated 5.0 out of 5.0 by SaucySandy Unexpected surprise.
Hotel and staff were just superb. Highly recommend.
January 3, 2013
Rated 5.0 out of 5.0 by Jennifer2686 Great service!
We have stayed at this location once before, so when we headed back to Disneyland, it seemed the obvious choice. The staff at this hotel did everything right. We had arrived back on Christmas Eve right before 8 pm, and even though the room service has ended for the night, the bartender still made dinner for my young daughter. That in and of itself stood out to me as I've never experienced such caring at any other place I've ever stayed. The room was also very comfortable and we greatly enjoyed the hot tub. Next time we travel down to Anaheim we will definitely be staying here again. Thank you for all your great service, clean rooms, and overall satisfying experience!!
January 3, 2013
Rated 4.0 out of 5.0 by SinCityLV217 Perfect for Disneyland
I booked this hotel 2 days before a Disneyland trip after reading several reviews of hotels in the area. I noted that several hotels closer to the park consistently had cleanliness issues.
We arrived late Friday night and after a long drive from Las Vegas, a comfortable room was exactly what we needed. I had requested a high floor, rollaway bed and extra firm pillows (4 of us were in the queen double). Check-in took less than 2 minutes, the room was immaculately clean, set up exactly as requested, extra towels and toiletries were provided without asking, and we were on the top floor farthest from the ice machines and elevators. I also received complimentary beverage and snack coupons for their shop. We stayed one night and did not partake in breakfast due to other recent reviews regarding food quality.
Overall our stay was exactly what we needed... restful, comfortable and for the room rate, was much more than I expected. We were able to wake up fully refreshed, and ready to tackle the parks which by the way are less than 10 minutes drive away.
December 28, 2012
Rated 4.0 out of 5.0 by Izzy Geat Staff!
Greeted warmly upon arrival and upgraded without requesting an upgrade. Room was a very nice quiet room with very nice amenities. Room and bathroom were immaculately clean. We were awarded a free breakfast coupon because of our Priority Club Platinum status. Should have thrown away the coupon because the buffet style breakfast was cold and barely palatable. There is a Denney's restaurant next door and we wished we had gone there. Might indicate how lackluster the food was if a Denny's was thought of as better.
December 11, 2012
Rated 3.0 out of 5.0 by palaguy Breakfast
I was very disappointed when I found that the breakfast was not free
as it is at Holiday Express. The Buffet had cold food and the selection was poor. I was told that I could have had menu items but no menu was offerred as I entered the breakfast area.
I will be more careful next time and stay only at a Holiday Express.
December 3, 2012
Rated 5.0 out of 5.0 by Mike2 Sweet Hotel
Sweet hotel, great location to everything. With HI, you know what you are going to get. Have been coming here for 5 years. The only compliant I have is the noise from the AC cycling on and off--a little distracting when sleeping.
November 30, 2012
Rated 4.0 out of 5.0 Honeymoon Night
The service and room were wonderful. The room accommodations were more than satisfactory. The only issue we had was the hot tub which took over an hour to fill only 1/4 of the way.
November 26, 2012
Rated 3.0 out of 5.0 by jbatwork Good room, but an $8 drink in a plastic cup?
It was a nice surprise to be upgraded. My first experience with Platinum level. The suite was spacious but next to the freeway so noisy. The real disappointment was the continuing decline in the restaurant and especially the bar area. Instead of the regular bartender there was a young man who could have cared less about the customers. The bar was not stocked very well. My chicken wings were still cold in the middle (obviously frozen then microwaved), and the $8 drinks were being served in plastic cups. I understand that Holiday Inn is known for plastic cups in their bathrooms but this was a first in the bar. To say the least, I didn't return to the bar for the rest of my stay because the kid was still on duty.
November 21, 2012
Rated 5.0 out of 5.0 by GregN A pleasure to stay here
Everything about the H/I is outstanding. I stay here about twice a year, and the Front Desk staff greets me by name like I live there. Bill D. should be used as a role model when training new guest service employees. The combination of his professionalism and friendliness should be replicated by H/I staffers all over the country. The staff here just makes you feel at home. It just makes travel a little easier. The facilities and staff should be commended by the H/I corporate people.
October 17, 2012