Rated 3.9 out of 5 by 67
Rated 4.0 out of 5.0 by jvee20 friendly but understaffed
checking in didnt happened instantly.... it was a waiting game! Only one associate was working to do everything on a long weekend! Guest has no choice but to wait! The next day was the same problem, we had to tend for ourselves needs. Although hotel staff didn't cater for our needs the restaurant staff however were overly helpful. Their customer service was superb. From my observation the staff would go an extra mile to make their guest feel comfortable and satisfied while they enjoy their meal.
August 31, 2013
Rated 1.0 out of 5.0 by tom212121 bad times at gresham holiday inn
This trip to the Portland Holiday Inn was very dissapointing. In past trips the hotel has been great and done well. Something has changed, they don't care anymore about the customer/guest.
We stayed two nights. Our room was not made up. I couldn't find out why the room had not been made up but it wasn't. The hotel clerk offered me a set of clean towels but couldn't get any one in to pick up or clean up. The restaurant was so busy at breakfast and so understaffed that they didn't even have coffee. All the food trays were empty and the poor staff were working as hard as they could but just were unable to catch up. More staff were definitely needed when they have a crowd like this weekend.
August 20, 2013
Rated 2.0 out of 5.0 by GREG945 BAD OR GOOD NEWS
We booked a room with a Jacuzzi a month in advance. When we checked in at 2 pm. I am told by the front dest attendant that there is good and bad news. The bad we cannot have the room with the Jacuzzi. The good news is save 15.00 dollars for getting a regular room.
She did say there was a hot tub in the pool area. Well my wife and I did not bring bathing suits for obvious reasons.
We went down to the bar ordered a drink and something to snack on. That was a joke the bar tender did not know how to make the drink my wife order, so we settled beer.
My wife ordered some flavored popcorn from the bar menu only to be told the had no popcorn. We also ordered something else from the menu only to be told that was not available.
The bar tendered told us that the regular bar tender and cook were both on vacation. The overall experience was very disappointing. We were there to enjoy the enmities and go to a concert at Edgefield. We had are hearts set on enjoying a nice soak in our room going down to the bar for a cocktail and some food before going to the concert. That did not happen. The only good news was the Steely Dan concert was awesome .
another guest ordered a draft beer only to be told there was no beer on tap. Even though there are six taps sticking out of the wall behind the bar.
August 19, 2013
Rated 1.0 out of 5.0 by YEGrd Dirty room and unhelpful front desk staff
Room was dirty, stains on bed and bed skirts, what appeared to be blood smears on the furniture, food crumbs on couch, hair in tub ... have pictures of everything and sent feedback to IHG but never got a response ...
Front desk staff (manager?) was unfriendly and unhelpful .. also didn't welcome us or ask us about our Priority Club info, very unaccommodating.
Would stay with HIE and IHG again but definitely not at this location. This was not indicative of any other experience in any of our other many stays with HIE.
August 18, 2013
Rated 5.0 out of 5.0 by Traveler655 Great hotel
I would recommend this hotel to anyone plus I would stay here again. Very quiet, clean and large rooms.
August 17, 2013
Rated 2.0 out of 5.0 by Jenn12 OK not great
The hotel is not as clean as other Holiday Inns I have been to so checked out early. Very dusty and uncomfortable. The air conditioner was very loud I had to turn it off. Same with the refrigerator, I unplugged it. The carpets were filthy and the furniture was pulled a foot away from the wall. Looked like someone moved it and didn't put it back. The room had a bad smell too.
August 13, 2013
Rated 2.0 out of 5.0 by Marie64 Terrible housekeeping and food.
The front desk staff were great - friendly and professional.
The housekeeping was awful! I was there were 2 full days and never saw or heard a vacuum cleaner! The halls were dirty and the housekeepers were not on the floor longer than 30 minutes. My room was never dusted. New towels and glasses were put in the room and that was it. When I looked for a housekeeper on the Sunday I arrived I found several on them in an open room lying on the chairs eating. They were not happy when one of them had to get up and get me a box of Kleenex.
The breakfast staff was friendly but the food was cold on both days I was there - they ran out of fruit and yogurt and there was no orange juice "until Thursday when the truck comes".
There were no newspapers on either day I was there. "We run out early". (that was about 8:30 am)
I've stayed in Holiday Inns all over the world. This one was disappointing.
August 11, 2013
Rated 4.0 out of 5.0 by Pbabcm nice
Overall, our stay was very good. We stayed in 2 rooms with no real complaints. My only negative comment, and it is minor, was the employee working the breakfast was a bit hyper. The cook/chef balanced her temperament well. The food was delicious.
August 9, 2013
Rated 5.0 out of 5.0 by maec nice place
It was a very clean hotel and there were stores that were close by. very easy on and off the Freeway. i would stay there again.
August 2, 2013
Rated 3.0 out of 5.0 Nice hotel but needs more staff
We arrived at hotel at 9pm ready to hit the sheets but were told upon check-in that the hotel had been oversold and they had no more rooms. The girl at the front desk, Jasmine, was very sweet and told us that she had a list of other hotels in the area that had rooms available. I explained that I had 3 competitive swimmers in the car that were ready for bed and had to be at the Mt. Hood pool at 7am and I had made my reservations 3 weeks earlier and I didn't want to leave and what could she do for us. Ultimately, they were sold out of double rooms so she gave me two kings suites for the price of one double room. It was a very nice thing to do and we appreciated her help. SHe had been at work for over 14 hours yet remained kind and helpful. SHe was alone and had many other customers waiting in line to be told the same bad news.
The next night we had dinner in the restaurant and there was a woman waiting on tables, running the bar and bussing tables. She apologized for the slow service and informed us she was filling in for someone else. She was very sweet but extremely overwhelmed. Our food came out cold and in shifts so we didn't eat together. We didn't complain because it wasn't her fault. We just paid the bill ($40.00 for 2) and left.
It seems that this hotel is trying to save on payroll which is really affecting your customer service. The staff looks overworked and overtired. Although they remain friendly, it is clear they are exhausted.
We stay here a lot because of swimming so I hope the next time I come (unless I change hotels) the hotel is a little better staffed.
August 1, 2013
Rated 1.0 out of 5.0 by jjtravel11111 Terrible housekeeping.
Booked this hotel for two nights. When checking in was given the option of a room on the first or second floor, took the first floor room. Got into the room and noticed a musty smell. Thought it was due to room not being used for awhile. The smell was not overpowering so it was not that big of a deal. Being on vacation we put the do not disturb sign on the door so we would not be bothered early in the day. Left the room at 11:00 am and removed the do not disturb sign. Returned to the room at 8:00 that evening and found that housekeeping did not service the room. When I asked the front desk about it they stated "you are on the first floor, they do those rooms first". I told her that 11:00 was not that late and that they should have serviced the room. She offered for someone to service it, I told her no that I just needed clean towels. From the looks of the room even when housekeeping cleans they do a terrible job. The chair that was in the room had something spilled down the side of it and was never cleaned. This was not a little spot, it covered half the side of the chair. Photo is attached.
The information for this hotel lists the television as a 32 inch tv. In our room was an old 25 inch tv. The tv did not receive half of the channels listed and most of the channels were distorted due to the old tv receiving an HD signal. Everything was stretched in the vertical direction making figures appear very long and thin. I also asked the front desk why we were receiving only half the channels. She asked what room number we were in. When I told her she said "Oh, that explains it. Your room has not been updated yet." I said your hotel information lists 32 inch TV's. She said we do have 32 inch tvs, just not in your room. I told her if I didn't have one then it didn't exist for me.
Overall this hotel is a disgrace to the Holiday Inn name...
July 31, 2013
Rated 4.0 out of 5.0 by gmag098 Excellent in Spite Of
Everything was great except for a couple of things: 1) There was only one person at the desk when we checked in. She was very friendly, but had to answer the phones which kept on ringing, answer a housekeeping employees question, help registered guests with questions AND handle the check-ins (there were 3 of us waiting; 2) Breakfast could have been good, but some of the food was cold, containers weren't refilled quickly, ran out of bananas, and the toaster was too small to accommodate everyone -- and id didn't work very well..
July 22, 2013
Rated 3.0 out of 5.0 by jduda Ok, but had glitches
First let me say the hotel is located conveniently to the expressway, and the troutdale outlet mall. We found the hotel to be clean and well maintained. However there was no one available at the front desk when we arrived and took about 10 minutes before anyone showed up. Our room was ready for us so there were no other waiting. The first mornings breakfast was dissapointing for our granddaughter. We arrived at 8:30 and the pancakes were more like potatoe chips, hard as a rock and dried out. The second morning we arrived at the same time and this time there were no pancakes for her and the cook refused to make anymore. We ended up going out to eat since there was nothing else available that our granddaughter liked. The pool also was never stocked with any towels. both days tha we went to the pool we needed to ask the front desk to get us towels for our use at the pool. In addition the hotel was having trouble with there television service. Each night of our stay the TV would go out. A call to the front desk returned the service, but this happened too often, they should look into fixing the problems. If your not traveling with children that would like pancakes for breakfast this is an ok place to stay because of the cleanliness and proximity to Portland and its attractions.
June 26, 2013
Rated 4.0 out of 5.0 by woldhound comments on visit
my wife was not greeted as a priority guest and did not receive her bag with water and other goodies. I note this because at all our other stays this has been standard procedure Just thought you would like to know
June 22, 2013
Rated 2.0 out of 5.0 by BFidler Understand the nightly rate
I've been a business traveler for 18 years and not experienced the nightly adjusted room rate system as the Gresham HIExpress. You check in on a Monday night at one rate and then on Tuesday and Wednesday nights they call around to local hotels to determine a new average room rate. Your rate is then adjusted to match the local average room rate. Three nights then three different room rates - makes sense right?
This is an interesting way to increase their revenue at the expense of a multi-night traveler. I will relocate back to the hotel in Oregon City I have stayed for the past 6 years.
June 19, 2013
Rated 5.0 out of 5.0 by Boris16 A Pleasant Stay
We stay here four or five times a year. They are pet friendly. The rooms are spacious and comfortable. Betty Lou is usually manning the front desk. She is a cheerful individual who makes you feel welcome.
Our only criticism in the past has been the lack of detailed attetion by housekeeping such forgetting to leave coffee or not cleaning the coffee pot. However on our most recent visit, there was an almost 100% improvement. They had evidently replaced some of their staff.
We will definitely be going back again.
June 16, 2013
Rated 3.0 out of 5.0 by USAFAN Halt in Portland
Für ein Holiday Inn fanden wir es nicht unseren sonstigen Erfahrungen und Erwartungen entsprechend. Unser Bad war nicht ganz sauber, es gab Urin auf dem Boden direkt bei der Toilette. Die Zimmer waren sauber, angenehm und ruhig.
Das Frühstück war jedoch eher dürftig und der Frühstücksraum und die Theke waren "schmuddelig". Wir hatten aber einen günstigen Preis, also hat das Preis-Leistungsverhältnis gestimmt.
June 9, 2013
Rated 5.0 out of 5.0 by Idahotraveler1 Excellent quiet stay
This hotel is located away from the freeway so you get a quiet night's sleep. The staff is extra friendly and you even get a free breakfast buffet in the morning. An excellent location for a quick getaway to the Columbia Gorge, Multnomah Falls or downtown Portland. Will definitely stay there again.
May 9, 2013
Rated 5.0 out of 5.0 by tluse Great service as always
I enjoy the staying here because the service staff knows what I like and treat me very well. The rooms are super clean and I always feel welcomed and comfortable.
April 19, 2013
Rated 4.0 out of 5.0 by CCB21travel Great location, clean room and friendly staff
Staff was very friendly and efficient. Room and bathroom were very clean! Would have liked a frig in room.
April 10, 2013
Rated 5.0 out of 5.0 by robert1957 Absolutly Wonderful
Best Holiday in ever!!! From the service to the rooms, everything is great. I go out of my way to stay at this hotel....
March 5, 2013
Rated 5.0 out of 5.0 by houstonguy2010 Simply The Best
If all Holiday Inn's were like the one in Gresham they would stay full all the time. The best service ever. Clean and quiet rooms and a super friendly staff. I was checked in by the GM and he was super friendly. And Betty at the front desk is always so nice. I pass by many 4 and 5 star hotels on my way to stay at this property. My only hotel choice when in Portland.
February 27, 2013
Rated 5.0 out of 5.0 by MaryO Great Service
I have been staying at this property for many years... and I keep coming back because of the fantastic staff! They know which room I prefer, and strive to reserve it for me. They take excellent care of me and my various family memebers when they visit the area. I also prefer to stay w/ Holiday Inn & Express properties when ever I travel. Thank you
February 26, 2013
Rated 5.0 out of 5.0 by Kirakuma Great Service and Comfortable Room
The Front Desk Clerk was exceptional! After a long day, flight to Portland, drive in freezing fog to Gresham to pick up my sister at the nearby hospital, I was glad to reach the hotel and be welcomed professionally and kindly (1/19/13). The room was great. I slept well and enjoyed a nice breakfast in the morning. I was refreshed and enjoyed my stay at the Portland-Gresham Holiday Inn. I would happily choose this hotel again.
February 15, 2013
Rated 5.0 out of 5.0 by skibum2013 Excellent Value and Service
This hotel is so clean and comfortable. The pillows were even labeled 'soft' and 'firm'.
One of the best complementary buffet breakfasts I've had. The hotel staff were very friendly, especially at the breakfast buffet. So helpful and a great sense of humor.
Highly recommended! 5 stars for everything.
January 29, 2013
Rated 5.0 out of 5.0 great service
the customer service was incredible. every person i ran into was helpful, courteous, and didn't act like i was bothering them. that's becoming a rarity now a days.
the room was clean---after all the "nightmare" hotel shows on tv, you can believe people are looking around their room. yours was top of the line!! will definitely use again
next time I'm in gresham.
thanks for a wonder 5 days.
December 16, 2012
Rated 5.0 out of 5.0 by Alex744 Always come back
Everything about this Holiday Inn is wonderful minus one thing.........food. The breakfast and dinner menus need a shake up. What is offered is wonderful, however it hasn't changed. It the same ole' same ole'.
Staff, room, value, good sleep,.....can't be beat.
December 5, 2012
Rated 5.0 out of 5.0 by JohnLG Exellent Experience
This was one of the bet hotel experiences ever. Great value... excellent facility and great service. the restuarant and lounge were wonderful and the food wascellent. Highly recommended!
December 2, 2012
Rated 5.0 out of 5.0 by Nexus Super frindly staff!
Quick overnight stay with points so I can't comment on value. Entire staff was pleasant and helpful. Obvious to see it is mandated from the top down, and the way it should be in a service industry but so often isnt. Glad the other local HIE was full and had to stay here.
October 22, 2012