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Rated 3.8 out of 5 by 119 reviewers.
Rated 4.0 out of 5.0 by Friendly service Although all employees were really busy, they were so friendly and I would like to stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Everything was great. Staff was very friendly and provided great service. The only negative was the bed was a little on the stiff side. August 6, 2014
Rated 2.0 out of 5.0 by Not a value The hotel was overpriced for the room quality, the walls and floors are thin, and noisy. I also felt that the room setup design with the sink in the sleeping area, and coffee area, and no sink in the bathroom awkward. Worst breakfast buffet ever. We declined the extra $10 for breakfast charge when we booked online, then we were given a free breakfast voucher upon check in. When we arrived at the buffet, it was obviously free to everyone. August 6, 2014
Rated 2.0 out of 5.0 by gresham ADA room Booked an ADA room one week in advance, but when I arrived I was told all of those rooms were being used. What is the point of allowing me to make the reservation if the staff will not actually hold the room!?! Asked the front desk person to give me a bigger room so that it would be easier for the disabled person I was staying with to get around the room, but I was told that wasn't possible. Placed in a room "near the elevator", but this was the backdoor elevator, which meant that the disabled person had to walk the length of the hotel to get to the room and to leave. Didn't make any sense at all. Poor service created the initial problem and poor service failed to rectify the problem once recognized. overall an epic fail. August 4, 2014
Rated 4.0 out of 5.0 by Saltwater pool could use some heat We stayed here recently for one night with our kids. They loved the pool, but it was teeth-chattering cold. They provided IHG members coupons for a ""free" breakfast buffet, but most everything was gone when we came down at 9 am. But it was convenient to the airport, and the staff were friendly. August 4, 2014
Rated 1.0 out of 5.0 by Skip this one! This is VERY different than any other Holiday Inn we've experienced, yet we are returning clients. The service amenities, etc. have deteriorated significantly in the 1.5 - 2 years. We were to stay 3 days and left after the first night. August 3, 2014
Rated 1.0 out of 5.0 by Expected More - Room was not clean ( one of many examples - half eaten strawberry found under the bed, and wall was stained with a suspicious dirty mark, walls so thin you hear the guest upstairs walking) - Towels smelled smokey - One Lamp in the room was not lighting - Sink in the room was not clean - Mix up with the taxi shuttle service to the airport - advertised a $20,00 discounted trip and the taxi actually charged $37.00 July 29, 2014
Rated 3.0 out of 5.0 by Overnight business travel Good for short stays. Comfy beds and nice staff. Breakfast buffet was nothing amazing but adequate. Again, great for a short stay. July 28, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at Holiday Inn Portland-Gresham are wonderful. We arrived earlier than the check-in time and woman at the desk did everything possible to have us check in ASAP; and we did. I can't say enough about the politeness of each and everyone of your staff. As I previously stated you need to improve the appearance of your lobbly. Very clean but could use an update or just new furniture and it doesn't have to be expensive just not ugly. Remember first impressions are lasting impressions. You certainly get a great rate at this hotel. Rooms are clean and well kept. Pillows and bed were delightful. July 27, 2014
Rated 3.0 out of 5.0 by wet carpet room appeared to be clean, but the carpet near the desk was wet. July 27, 2014
Rated 5.0 out of 5.0 by Clean and well located This hotel was very clean. The cleaning staff was very hospitable as well as accommodating. The hotel was in a perfect, central location for us. July 26, 2014
Rated 4.0 out of 5.0 by Unhappy with the price We generally like the hotel but were disappointed that the fridge and microwave were missing. We were more disappointed that the room rate was double the regular price because of events in the area. I know this is common but I'm not at all happy about it. July 23, 2014
Rated 4.0 out of 5.0 by Clean and comfortable, great breakfast! We really enjoyed our stay here! The rooms were clean and the beds were comfortable. The breakfast was great and the pool area was clean. 2 things that I think would improve this property: move the smoking area away from the hotel and put microwave/fridge combos back in the rooms. If the pool room windows were open (to keep the chlorine fumes to a minimum) the smokers were sitting right there and the smoke filled the room. When booking a hotel, I prefer a hotel with a micro/fridge combo in the room and it would influence my choice. July 23, 2014
Rated 2.0 out of 5.0 by Won't be back The staff at this particular Holiday Inn were condescending at best and neglectful the majority of the time . Our room had a mystery stain on the wall that wasn't cleaned while we were there and the bathtub had some mildew in the cracks. Our breakfast selections were not picked up the night before and the restaurant was horrid. The lighting in the sink area was not adequate for getting ready in the morning. I haven't ever been this disappointed in a hotel stay. July 22, 2014
Rated 3.0 out of 5.0 by Nice enough hotel, but not super clean We found dog hair in the guest room and the breakfast area was a complete mess the next morning. We travel a lot for both business and pleasure, but tend to have much better stays at other hotel chains of similar prices. The room was safe and comfortable, and the hotel decor was nice. We didn't receive a copy of our bill under our door, and I had to wait for the person at the front desk to finish what was a lengthy and obviously personal call before I was helped. When I said I didn't receive the statement / bill, I got the impression from their response that they didn't believe me and I was inconveniencing them by asking for it. I may stay at other Holiday Inns in the future, but definitely not this one. July 17, 2014
Rated 5.0 out of 5.0 by Great location. Great location. Great breakfast. Wish we would have had a fridge in the room. July 16, 2014
Rated 2.0 out of 5.0 by Holiday Inn Gresham Oregon See Previous information on this hotel. It was alright, however, we will not be staying here in the future. This hotel needs to be seriously renovated with new furniture, towels, etc. July 12, 2014
Rated 5.0 out of 5.0 by Great value and super clean! We were pleasantly surprised by the large, clean room for the great price which included free parking, free internet and a wonderful breakfast that included both hot and cold items. We would definitely recommend and stay here again! July 9, 2014
Rated 5.0 out of 5.0 by Nice Lobby Overall was good. Was not recognized as Platinum member at check in. Was not offered gift or points, nor was anything posted to my account. Air conditioner did not work very well and was very noisy. Housekeeping did not show up. Upon calling front desk, was told that too many of them called in sick. A very nice lady came to our door with more bathroom supplies but I had to make the bed. I think they just had some staffing issues that day, probably not normal as my experience with Holiday Inn in the past has always been wonderful. I recommend the hotel for location and it has a nice lobby and decent breakfast, nice people working there. The room was nice if it wasn't for the noisy air conditioner, which really didn't work but at least the fan on it did. No other issues, worth staying there. July 2, 2014
Rated 4.0 out of 5.0 by Good Pick For Gresham This was a predictable and consistent Holiday Inn. The only issues were the dirty pool, spa and a barking dog down the hall each morning. Pleasantly surprised to find a free breakfast provided, and unpleasantly surprised to find we could not check in until 4pm so we left and came back. June 28, 2014
Rated 4.0 out of 5.0 by Clean, affordable accommodations When one says "you get what you pay for" it's usually said with negative connotations, but I believe that what we paid is exactly what we should have paid. Good, clean, big rooms, great service, kind people from front desk to the gentleman doing the breakfast. The breakfast was free for me because I'm an IHG member, and I'm glad it was free. It wasn't anything special but it was sure a lot better than places where I've paid extra for "breakfast buffets", and the food was pretty fresh and I appreciated that they had fruit (more than bananas June 26, 2014
Rated 5.0 out of 5.0 Holiday Inn Gresham Property Staff makes the difference at this beautiful location. It is off the main road but worth the trip. Venue is absolutely beautiful, staff make you feel better than if you are staying at home. June 25, 2014
Rated 5.0 out of 5.0 by Nice location and comfortable hotel I like this Holiday Inn. It is not in Portland downtown area and thus you avoid the commuter traffic. June 18, 2014
Rated 4.0 out of 5.0 by Great staff Really appreciated the friendly efficient staff. Breakfast was excellent and the pool was a treat. June 18, 2014
Rated 4.0 out of 5.0 by comfortable bed and sweet staff I stayed at this Holiday Inn after a concert in Portland and before a long drive home so was only here for 5 hours. The bed was super comfortable, the room was clean and completely smoke free, but the best thing was the sweet guy who checked us in for our stay. June 13, 2014
Rated 4.0 out of 5.0 by Standard HI Nice facility with excellent front office support. The only meaningful issue we had was that the coffee service in the room was not replenished each day; coffee maker was left dirty with no coffee pouches. Also, the carpets in the ahllways could use a good vacuuming. Otherwise, excellent. May 31, 2014
Rated 2.0 out of 5.0 by Not a good stay this time We have stayed at this hotel before, and been happy with our stay, but this time we were not. We had more than one room, with different check out dates, and were given the wrong rooms, and it was a real hassle to straighten it out at the front desk, rather than everybody having to move their stuff from room to room. On Sunday morning, the lobby was full of guests waiting for the breakfast room to open, and it never did. After quite a while and several inquiries, we found out that the cook had not shown up, and no one had done anything about it. They didn't inform the guests, they didn't bring in a different cook, and they didn't make any attempt to rectify the situation. People could either skip breakfast, or have cold cereal. The staff, and manager, tried to avoid everyone, and spent most of their time in the back room rather than at the desk. We stay here because it is close to our event, it has a decent breakfast, and even though the rates are a little higher we figure that evens out for the breakfast. When we did go to check out, the room rate was listed as $15 higher a night than we have been given, and the desk clerk could not figure out how to make that change, although she assured me she would make a note and work on it later. The rooms were clean, and quiet. The pool was fine for temperature, but extremely chlorinated. Overall, I wouldn't say it was a great stay this time, and I would hope that the hotel would do some staff training at a minimum. May 28, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a nice, clean, comfortable and quiet IHG property located outside the hustle and bustle of downtown Portland. I travel to the Portland area for business and really enjoy this hotel. Easy commute into town. I've stayed here on two trips for multiple days and I will stay here again. May 26, 2014
Rated 5.0 out of 5.0 by The Best Breakfast! I've stayed at a lot of Holiday Inns and IHG brand hotels.. This, so far, had the best breakfast! May 18, 2014
Rated 4.0 out of 5.0 by Nice Room It was ACE! Nice facility close to everything we needed to visit. May 10, 2014
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