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Rated 3.7 out of 5 by 105 reviewers.
Rated 3.0 out of 5.0 by Nice enough hotel, but not super clean We found dog hair in the guest room and the breakfast area was a complete mess the next morning. We travel a lot for both business and pleasure, but tend to have much better stays at other hotel chains of similar prices. The room was safe and comfortable, and the hotel decor was nice. We didn't receive a copy of our bill under our door, and I had to wait for the person at the front desk to finish what was a lengthy and obviously personal call before I was helped. When I said I didn't receive the statement / bill, I got the impression from their response that they didn't believe me and I was inconveniencing them by asking for it. I may stay at other Holiday Inns in the future, but definitely not this one. July 17, 2014
Rated 5.0 out of 5.0 by Great location. Great location. Great breakfast. Wish we would have had a fridge in the room. July 16, 2014
Rated 2.0 out of 5.0 by Holiday Inn Gresham Oregon See Previous information on this hotel. It was alright, however, we will not be staying here in the future. This hotel needs to be seriously renovated with new furniture, towels, etc. July 12, 2014
Rated 5.0 out of 5.0 by Great value and super clean! We were pleasantly surprised by the large, clean room for the great price which included free parking, free internet and a wonderful breakfast that included both hot and cold items. We would definitely recommend and stay here again! July 9, 2014
Rated 5.0 out of 5.0 by Nice Lobby Overall was good. Was not recognized as Platinum member at check in. Was not offered gift or points, nor was anything posted to my account. Air conditioner did not work very well and was very noisy. Housekeeping did not show up. Upon calling front desk, was told that too many of them called in sick. A very nice lady came to our door with more bathroom supplies but I had to make the bed. I think they just had some staffing issues that day, probably not normal as my experience with Holiday Inn in the past has always been wonderful. I recommend the hotel for location and it has a nice lobby and decent breakfast, nice people working there. The room was nice if it wasn't for the noisy air conditioner, which really didn't work but at least the fan on it did. No other issues, worth staying there. July 2, 2014
Rated 4.0 out of 5.0 by Good Pick For Gresham This was a predictable and consistent Holiday Inn. The only issues were the dirty pool, spa and a barking dog down the hall each morning. Pleasantly surprised to find a free breakfast provided, and unpleasantly surprised to find we could not check in until 4pm so we left and came back. June 28, 2014
Rated 4.0 out of 5.0 by Clean, affordable accommodations When one says "you get what you pay for" it's usually said with negative connotations, but I believe that what we paid is exactly what we should have paid. Good, clean, big rooms, great service, kind people from front desk to the gentleman doing the breakfast. The breakfast was free for me because I'm an IHG member, and I'm glad it was free. It wasn't anything special but it was sure a lot better than places where I've paid extra for "breakfast buffets", and the food was pretty fresh and I appreciated that they had fruit (more than bananas June 26, 2014
Rated 5.0 out of 5.0 Holiday Inn Gresham Property Staff makes the difference at this beautiful location. It is off the main road but worth the trip. Venue is absolutely beautiful, staff make you feel better than if you are staying at home. June 25, 2014
Rated 5.0 out of 5.0 by Nice location and comfortable hotel I like this Holiday Inn. It is not in Portland downtown area and thus you avoid the commuter traffic. June 18, 2014
Rated 4.0 out of 5.0 by Great staff Really appreciated the friendly efficient staff. Breakfast was excellent and the pool was a treat. June 18, 2014
Rated 4.0 out of 5.0 by comfortable bed and sweet staff I stayed at this Holiday Inn after a concert in Portland and before a long drive home so was only here for 5 hours. The bed was super comfortable, the room was clean and completely smoke free, but the best thing was the sweet guy who checked us in for our stay. June 13, 2014
Rated 4.0 out of 5.0 by Standard HI Nice facility with excellent front office support. The only meaningful issue we had was that the coffee service in the room was not replenished each day; coffee maker was left dirty with no coffee pouches. Also, the carpets in the ahllways could use a good vacuuming. Otherwise, excellent. May 31, 2014
Rated 2.0 out of 5.0 by Not a good stay this time We have stayed at this hotel before, and been happy with our stay, but this time we were not. We had more than one room, with different check out dates, and were given the wrong rooms, and it was a real hassle to straighten it out at the front desk, rather than everybody having to move their stuff from room to room. On Sunday morning, the lobby was full of guests waiting for the breakfast room to open, and it never did. After quite a while and several inquiries, we found out that the cook had not shown up, and no one had done anything about it. They didn't inform the guests, they didn't bring in a different cook, and they didn't make any attempt to rectify the situation. People could either skip breakfast, or have cold cereal. The staff, and manager, tried to avoid everyone, and spent most of their time in the back room rather than at the desk. We stay here because it is close to our event, it has a decent breakfast, and even though the rates are a little higher we figure that evens out for the breakfast. When we did go to check out, the room rate was listed as $15 higher a night than we have been given, and the desk clerk could not figure out how to make that change, although she assured me she would make a note and work on it later. The rooms were clean, and quiet. The pool was fine for temperature, but extremely chlorinated. Overall, I wouldn't say it was a great stay this time, and I would hope that the hotel would do some staff training at a minimum. May 28, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a nice, clean, comfortable and quiet IHG property located outside the hustle and bustle of downtown Portland. I travel to the Portland area for business and really enjoy this hotel. Easy commute into town. I've stayed here on two trips for multiple days and I will stay here again. May 26, 2014
Rated 5.0 out of 5.0 by The Best Breakfast! I've stayed at a lot of Holiday Inns and IHG brand hotels.. This, so far, had the best breakfast! May 18, 2014
Rated 4.0 out of 5.0 by Nice Room It was ACE! Nice facility close to everything we needed to visit. May 10, 2014
Rated 5.0 out of 5.0 by Stayed during the ice storm It was a cold dark and very icy night in Portland. We were on our way to the Seattle area from Klamath Falls and had been driving in the snow and ice all day. Then we passed (actually slid past) this very attractive looking Holiday Inn Express at about 8:00PM and decided that Seattle could wait one more day! :-) The front desk guy and the guy running the lounge/restaurant were absolutely phenomenal! Very friendly, hard-working and helpful. I guess they had gotten iced/snowed in and had worked all day because no other employees could travel the roads to get to work, and they were going to be there all night. I don't have enough room to tell how nice they were to us, but I hope the management of this hotel realizes that they have some real gems working for them. The hotel property itself was reasonably nice (nothing stood out), the restaurant was actually pretty good, but the staff are what make this property a 10. February 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I was traveling alone and arrived the day after Christmas. There were few patrons in the dining room. The one waiter on duty was extremely accommodating. I loved that the big screen TV was turned on to the History channel and not sports. Food was excellent and made from scratch, not packaged foods. January 1, 2014
Rated 2.0 out of 5.0 by Front desk needs training As an Ambassador Platimum member. I was greeted welcome I've got your membership number on file. When asked for an upgrade (should have not needed to ask), front desk: no we are sold out. Looked online and found numerous rooms available. Clock in the bedroom did not work. I did not call front desk, did not have any confidence that it was going to be taken care of. If your are a Platimum member I would suggest to stay away from this one. December 19, 2013
Rated 2.0 out of 5.0 by No heat in room. No heat in room,restaurant and bar close at 9 to early for travelers with nothing in area to eat. Coffee pot in room broken,shower sounded like plane taking off with loud whining noise. When I left in morning front attendant more concerned with looking down at computer than even asking how things were. Never asked!!!! I stay in a lot of IHG hotels and this is below grade . Also next morning maintenance knocks on door and wants to fix heat while I am trying to get ready and leave. December 11, 2013
Rated 5.0 out of 5.0 by Good value and great staff Having stayed for over a hundred nights in various IHG hotels in the last few years, this one is of average décor, very spacious room and includes a great breakfast for a very reasonable price. What really stood out for this establishment was the friendly staff and their outstanding service. When I checked out of the hotel I carelessly left a very expensive camera in the room. I only discovered the item missing about 12 hours later. The cleaning staff had found my camera and handed it in to the management and I was able to retrieve the camera. A big thank you to the staff of the Holiday Inn Portland-Gresham. November 19, 2013
Rated 3.0 out of 5.0 by Not bad. Staff friendly. Hotel clean. If your looking for a place to get a good night sleep it will be just fine. If your on business wifi not good. Food in restaurant average. (Get a sandwich not steak) if your looking for a hotel that has a good bar and TVs for sports not here. (No beer on tap anymore) one tv no sport packages. So if your on business I would recommend the holiday inn in wilsonville. But again if your passing through and need a night to sleep this will do. November 4, 2013
Rated 3.0 out of 5.0 by hier sind nur zahlende Gäste willkommen, Gäste die Ihre Punkte benutzen sind nicht willkommen da man ja nicht bezahlt Wir haben hier mit Clubpunkten 2 kostenlose Übernachtungen gebucht. Beim einchecken wurde uns gesagt das Clubmitglieder nur im ersten Stock beim Aufzug ein Zimmer bekommen. (Man hat dies uns natürlich in anderen Worten gesagt) Beim nochmaligen Nachhaken wurde dies nochmals bestätigt. Nachdem wir dann etwas gemeckert haben war dann ganz plötzlich doch noch ein Raum im zweiten Stock für uns frei. Meiner Meinung nach ist das Kundenverarschen. So ein Hotel sieht mich nicht wieder. Wasserdruck Dusche: ist noch in Ordnung, man bekommt die Seife in normaler Zeit wieder runter Zimmer: sind in Ordnung und sind sauber Betten: sind in Ordnung Hoteleindruck: ist in Ordnung Lautstärke: ist ok, man kann sogar sagen ruhig gelegen Parkplätze sind ausreichend vorhanden und kostenlos WLAN ist kostenlos und die Daten werden beim einchecken mitgegegeben Das Frühstück ist für die Hotelklasse ok. Gegessen wird von richtigen Tellern mit richtigen Besteck, nicht die Plastikvariante. Microwelle und Kühlschrank im Zimmer vorhanden, sofern man ein teureres Deluxe Zimmer nimmt Klimaanlage ist recht leise Pool ist vorhanden, wie bei allen HI recht klein Die Verdunklung des Zimmer durch die Vorhänge ist sehr gut Die für Clubmitglieder versprochene Zeitung wurde nicht geliefert, ist zwar für uns nicht von Bedeutung, aber wenn man es schon zusagt sollte es auch eingehalten werden. Dieses Hotel beteiligt sich am "GreenEngage" Programm, um den Gästen zu zeigen wie Energie und Müll gespart werden kann. Allerdings solange weiterhin Glühbirnen vor sich hinheizen und beim Frühstück Tellerschäumlinge, Plastikbesteck etc. benutzt werden, kann von Energiesparen keine Rede sein. Fazit: dieses Hotel ist absolut nicht empfehlenswert, denn hier werden nur die viel zahlenden Gäste geschätzt, treue Kunden wird das Gefühl gegeben nicht willkommen zu sein, da man ja kostenlos übernachtet. October 30, 2013
Rated 5.0 out of 5.0 by Very pleasant hotel, with nice complimentary breakfast. Very nice hotel. It overall was very clean. Hot tub seemed a little grungy along edges but think Lego Fest was going that weekend so might of just been extremely busy. Liked the restaurant for dinner. Very well priced and nothing outrageous in terms of price. The complimentary breakfast, included in certain room rates, was very nice. A lot better than some of the Holiday Inn Express hotels. As this is only a Holiday Inn the fact they had a breakfast was a surprise as only the Express brand has had them before with my travel across the US so far. October 22, 2013
Rated 5.0 out of 5.0 by Would recommend to friends and family. We would recommend to family. the only complaint I have is the way the beds are made. We felt like we were short sheeted. We had friends and family there and they said the same thing. Other than that everything was great. Thank you October 18, 2013
Rated 5.0 out of 5.0 by Great place to stay in Portland Thanks to the staff for a great stay!!! I travel a lot, usually stay at Hampton Inn. Decided to give Holiday Inn Express a try, after many years away! Glad I did, price was right, and the people were great!!! Have already stayed at two more, and will continue. October 13, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable We really enjoyed our stay at this property. The room was very spacious, clean and comfortable. The front desk staff were courteous and competent. Overall this is a very attractive property. We appreciated the multiple ways we were recognized as Rewards Club Members. October 3, 2013
Rated 4.0 out of 5.0 by Clean rooms and good location! Rooms and surroundings are very inviting. Staff was very helpful in all aspects of meeting our needs. September 27, 2013
Rated 5.0 out of 5.0 by A reliable and Relaxing Place to Stay Whenever we are in the Gresham area we stay at this facility. They are very good about providing the type of room we request. The rooms are nicely furnished and the beds are comfortable. The front desk staff, Betty, Robert, and Ashley are always ready with a smile and a warm greeting and are excellent problem solvers if there is an issue. Being dog friendly is also a plus. The breakfast buffet is tasty with a nice variety. I highly recommend the Gresham Holiday Inn Express. September 26, 2013
Rated 3.0 out of 5.0 by No Fridge or microwave We stayed for 5 nights. On the 3rd night some of our family checked in as well. In conversation we found out they had a fridge and microwave in their room, we did not. When we addressed this with the front desk they told us we had an upgraded room. Are you kidding me ???? An upgraded room with no fridge and microwave!!!!!! By the way our room was exactly like our families room, except they had a fridge and microwave. The front desk staff could not care less and brushed us off. She actually blamed us for not asking for a fridge and microwave when we booked. We have stayed in many hotels in the US. and never been treated like this. Also our family has stayed in this hotel numerous times , never asked for a fridge and microwave and have always had them. Replace the front desk individual before you lose more customers. we will not be back if she is still representing your hotel. September 24, 2013
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