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Rated 4.4 out of 5 by 707 reviewers.
Rated 4.0 out of 5.0 by Musty but great service It is an older hotel and had a musty smell but the service as well as the breakfast was really good. September 2, 2013
Rated 4.0 out of 5.0 by My stay It was a good stay at this location!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 September 2, 2013
Rated 5.0 out of 5.0 by Best IHG hotel stay ever From check in to check out every member of the staff made me feel valued and extremely important. I was over tired and hungry when I arrived and my key didn't work. Guest services went with me to my room to ensure I didn't have to make an additional trip to the lobby. Room service was superior and the food was fantastic. Best of all, I must say I when I saw the proximity to the highway I was concerned about possible noise pollution. My room which faced the highway, was perfectly quiet. I woke the next day well rested. I recommend this hotel to anyone traveling in the area. September 2, 2013
Rated 5.0 out of 5.0 by Great Value & Location for $$$ We have stayed at this Holiday Inn several times when we visit Hershey Park. The location is perfect, right off the highway and 15-20 minutes from Hershey. Room is always clean, staff friendly and food decent. Shopping down the hill if you need to buy something. The pool is good (outdoor), indoor is also good . Plenty of kids though, so if you are looking for quiet this is not the place. If you like golf, drop the kids at Hershey, Deer Valley Golf Club is only 15-20 minutes, rates are only $27 daily with a cart! Beautiful course, played in 4 hours midweek. September 2, 2013
Rated 5.0 out of 5.0 by Great Stay My stay at Holiday Inn - Harrisburg East was very pleasurable and relaxing. The staff was very friendly and helpful. I wish my stay was longer so I could have enjoyed the pool and other amenities which I will try on my next stop in Harrisburg. Thanks to all at HI. September 2, 2013
Rated 5.0 out of 5.0 by Great Stay Great value.Not the newest renovation,but very clean and comfortable.The staff was very nice and helpful.I loved it. August 31, 2013
Rated 5.0 out of 5.0 by Great Hotel I loved it! The hotel has a great outdoor pool and jacuzzi. The staff is great and helpful. The rooms are clean and comfy! I would recommend this place! I will be back! August 30, 2013
Rated 5.0 out of 5.0 by Great location! I loved it!! It has an indoor and outdoor pool which my son loved so much. The staff was warm and inviting. The rooms are clean and comfortable. I will be back again. August 30, 2013
Rated 5.0 out of 5.0 by HOME AWAY FROM HOME Our family comes down to Pa. twice a year. The Holiday Inn Harrisburg East is our home away from home! We love it here! It's always clean and the staff is always very friendly and helpful!! They are just AWESOME & AMAZING!!!! They have become part of our family. I would recommend this Holiday Inn to any and all friends n family I know,who are coming to visit Pa.. We just love Randy,Amber,Zac,Corrine,Terrence,Jada,Pat,Mary, & Mitch, as well as the rest of the Staff. They are all just awesome!!! We wouldn't trade them for the world! August 29, 2013
Rated 4.0 out of 5.0 by We loved it The staff and amenities were great. Our Executive room was roomy and the pools and onsite games were great for the kids. The front desk staff accomodated a few specific requests we had (I only remember Zac and Keslie's names, but they were all really helpful#. We were able to relax and enjoy the hotel, even during our short trip. It was a great place to come back to after a long day at Hershey Park. The only complaint was the restaurant. The wait and service were slow, and food wasn't great at dinnertime on Friday night. The Sunday morning breakfast buffet was good and service was better. All in all it was a really enjoyable stay and we have already decided to return next time we go to Hershey. BTW- Hershey was about 20-25 minutes away with just a little bit of traffic, and there are lots of stores #Target# and restaurants #chains and independent) very close to the hotel. August 28, 2013
Rated 5.0 out of 5.0 by Great size room with comfortable seating as well. We found the staff to be very accommodating and they were readily available to help and answer questions. We have a pet and it is very nice to find a nice hotel that allowed us to bring him along. There is a large area in the back were it is lovely to walk your pet. We were with other family members and they enjoyed the stay as well and liked the double room accommodations. It was a easy trip to the local attractions from the hotel as well. Thanks for a great stay!! August 28, 2013
Rated 3.0 out of 5.0 by Visit for pleasure We checked in and were given the wrong breakfast tickets, as we had prepaid for free breakfasts. After much discussion and back and forth with the employees, it was finally straightened out. There is no coordination between the servers. A table had been made up for my party and another server just seated another party. This happened n=more than once until I had to say something. Our rooms were not made up, beds not made, floors not cleaned. I must add that the help that we came in contact with were very pleasant and tried very hard to accommodate. The ice machine on the floor was inoperable. August 28, 2013
Rated 5.0 out of 5.0 by Perfect This hotel was exactly what I was looking for. I brought my dog, and had a great room with a door leading to a great lawn where he could run. Thanks! August 28, 2013
Rated 5.0 out of 5.0 by wonderful service and front personnel mick wonderful service and front personnel mick ,exercise room wonderful,food breakfast good,room service wonderful. August 27, 2013
Rated 4.0 out of 5.0 by Nice for the price We wanted to stay somewhere a little nicer than where we've stayed before for our yearly Hershey excursion, so we booked a room here. The public areas are great - very nicely done, very clean - the pool/hot tub/playground area is a lot of fun, and the game rooms are a great downtime activity area for the kids. While the public areas look good, the wing where our room was located did show significant signs of wear. The carpet was pretty worn, the paint on the doors and trim was patchy, and the bathroom shower enclosure had enough caulk around it to make me think that a replacement was probably warranted. Also, the dining room features a breakfast buffet - the good news is that kids under 12 eat free, and we had a good meal the first morning we had breakfast there. However, the second morning (a Saturday) was much more crowded, which may have accounted for the watery eggs and under cooked bacon we discovered. To the staffs credit, when we needed more shampoo, or towels, or needed the coffee-to-go dispenser refilled, they were right on it. The staff responds immediately to any issue and does their best to bring it to your level of satisfaction - if management can be as pro-active about the issues I've mentioned above, we will definitely try them out again. August 27, 2013
Rated 5.0 out of 5.0 Thank you all for a WONDERFUL stay! My husband and I took our kids on our first vacation together, and we stayed at the Holiday Inn Harrisburg-East. The service from the moment we got there until the moment we left was outstanding. We want to give a special thanks to Mick at the front desk, who went above and beyond his call of duty to make sure we were satisfied with our stay. He is definitely a key factor of what made our vacation so memorable. We didn't have to worry about a thing with our hotel stay. It was as if we were home, but with much, much more luxury. The room was clean, the restaurant's food was delicious and very affordable, and the staff was superb. We loved staying here and will be back in the area again. Thank you for all your efforts. August 26, 2013
Rated 5.0 out of 5.0 by Great Really great place to stay! I will definitely be back!! August 25, 2013
Rated 5.0 out of 5.0 by Excellent place to stay/ family friendly My stay here was great. I traveled with my two children, ages seven and two. There are alot of fun things for the kids to do. They have an indoor and outdoor pool, a tennis court, volleyball, a playground and a great deck to eat on. My kids had a great time and so did I. We are going to come back on the weekends for a little getaway. Very nice hotel, has a resort feel. August 20, 2013
Rated 2.0 out of 5.0 by dusty head board, bathroom dusty, smell of mildew in bathroom August 19, 2013
Rated 5.0 out of 5.0 by Great room great bed ver clean I stay a few times a month and the staff is just the best always say my name . They are always so kind and courteous .even the van pick up is great. August 19, 2013
Rated 3.0 out of 5.0 by Staff was great. Manager Randy was awesome! I stayed there August 9th for 2 nights with my husband and 2 granddaughters. We stayed there 2 nights for a weekend Hershey Park trip. Location was about 15 minutes from Hershey. Let me start by saying the staff was the best I have ever encountered in my travels and we travel alot. The Manager Randy was the best. He went over and above to make sure our weekend was comfortable and enjoyable. I have never had a hotel manager who cared about us and made us feel like we were part of his family. He kept checking on us to make sure everything was good and asking if we needed anything, and making sure we were enjoying our stay. The hotel was clean. Our room was nice. We were on the 6th floor. Hotel does need some work. But everything is usable. Hotel has an indoor and an outdoor pool plus a very nice playground. They also have a small game room. Plus a bar and a restaurant. Kudos to the staff and to Randy the manager for taking care of us. Thank you!!!!! August 18, 2013
Rated 5.0 out of 5.0 by Exceptional service My husband and I stayed at this Harrisburg Holiday Inn due to its proximity to the airport and the "park and go" package. We arrived late and had to leave early. The front desk staff couldn't have been more accomodating and efficient. The airport shuttle was timely and staff very professional and friendly. The room was very large, clean and very comfortable. Since we arrived late, we chose to just take the extra points offered instead of a complimentary drink, I certainly liked that add-on! We will definitely stay there again! August 18, 2013
Rated 4.0 out of 5.0 by Hershey Park Weekend We were very pleased with the size of the room and how clean it was. Our only issue was the rowdy neighbors that allowed their kids to run and scream in their room at 1:30 in the morning. We will most likely stay the next time we are traveling through Harrisburg! August 17, 2013
Rated 5.0 out of 5.0 by Great People and Great Value The staff were excellent, anticipating and providing for my every need. Couple this with the excellent value of the number of points required for each night's stay and the value was unbeatable. A memorable stay of the good kind of memory. August 16, 2013
Rated 1.0 out of 5.0 by Nice staff but not very knowledgable or forthcoming Very disappointed with the cleanliness of the room and halls of the hotel. The bar area near the pool was closed on Monday and the staff did not know this and there was no place to get any food or drink! The entire place Needs a good vacuum and updated paint job! Was told they ad no ping pong balls left due to there was a lot of young boys staying at the hotel and that they destroyed all of them. Will not recommend to anyone I know and not worth the money I paid per night. Extremely very disappointing and will not stay at a holiday inn in any state!!!!!! August 16, 2013
Rated 5.0 out of 5.0 by Great everything! Holiday Inn is always my first choice in hotels to stay in. The rooms are clean and comfortable. Staff ae very freindly and caring. Food is great and affordable. I aways recommend to stay at a Holiday Inn to family & friends. Thank You August 16, 2013
Rated 1.0 out of 5.0 by Poorest experience at Holiday Inn Our recent stay included 6 nights at various Holiday Inn and Express locations. The Harrisburg East-Airport location was a horrible experience for a too expensive price. Check in reception was rude. Room was filthy. There were actual blood stains under desk on carpet. Room had a foul and musty odor. Our family will never return. This was our first negative experience as IHG club members. August 15, 2013
Rated 4.0 out of 5.0 by Hotel stay All of the people at the front desk were very nice. The hotel was clean the pools were clean. Most of all I felt safe . This is a very important issue for women traveling alone. Yes I will stay there for the next conference in August of 2014. August 15, 2013
Rated 4.0 out of 5.0 by Excellent staff!!! The best staff anywhere...very cordial, helpful, and professional. They are primary reason that I continue to choose this location. Other pros are the price and location. Cons...although the wait staff is very good, (including room service), the quality of the food in the restruant has gradually deterorated to poor. August 14, 2013
Rated 2.0 out of 5.0 by Family Visit We had a late arrival to this hotel. 2am. The attendant was not at the desk. In fact when we called to reserve they said there were no rooms available, but we booked online after that call. Carpet was in very poor condition....dirty walls. Staff was not a typical Holiday Inn staff. August 12, 2013
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