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Rated 4.4 out of 5 by 706 reviewers.
Rated 5.0 out of 5.0 by awesome bed! friendly courteous staff!!! great food. beds were amazing and felt like i was a valued guest! dosent get much better than this!! August 7, 2014
Rated 4.0 out of 5.0 by Room cleanliness The floor was not very clean. streaks of dust were on the TV stand and pieces of the cleaning cloth were clinging to the bathtub spigot. This is not very welcoming. August 7, 2014
Rated 5.0 out of 5.0 by Overnight stay I arrived late and the staff who registered me was excellent. There was a loud group of guests in the lobby and I was concerned they would keep me awake as my room was on the same floor. The staff assured me she would take care of it if it were a problem; however, I could not hear any noise in my room. The room was very clean and I enjoyed my stay at the hotel. I will definitely return when I'm in the area. August 7, 2014
Rated 5.0 out of 5.0 by Great facility adults and children The facility was awesome for the adults and kids! We hope to stay at this hotel again next year should we have a ball tournament in the area. August 7, 2014
Rated 4.0 out of 5.0 by Great pool area The hotel staff was very friendly. We especially enjoyed the pool. The boys from the baseball team could play in the pool, volleyball and basketball. We even had a few Dads join in for awhile. It was a nice relaxing environment for the parents to share a pizza and stories. A great weekend. August 7, 2014
Rated 5.0 out of 5.0 by Grand hotel Being an old resort, the rooms, common areas and restaurant were quite large and impressive. Staff is super friendly and accommodating. An excellent value! August 6, 2014
Rated 3.0 out of 5.0 by Hotel Please read my previous statements. Your staff was fine, the hotel just did not meet it's committment to pick me up at the airport, espicially after I made an EXTREME effort to contact you for pickup. August 6, 2014
Rated 5.0 out of 5.0 by Excellent stay Went to this hotel for a quick trip to Hershey Park. Hotel is in need of some updating, but was exceptionally clean. Hotel staff was extremely helpful and friendly. LOVED the granola on the breakfast buffet. August 6, 2014
Rated 5.0 out of 5.0 by Sinage There should be better signage from the highway. It is very difficult to tell where to turn. We drove by it 3 times before we found it August 6, 2014
Rated 5.0 out of 5.0 by Convention Holiday Inn is a great place for a Convention. Lots of meeting rooms, great Lobby to meet people to talk in between meetings. The only draw back is the restraurant is not open umtil 6:30 a.m. which does give time to eat before a 7 a.m. meeting. August 6, 2014
Rated 5.0 out of 5.0 by Friendly Every stafff====every===was courteous and friendly==== i thought i was in another country GREAT EXPERIENCE---PLEASE KEEP UP THE GOOD WORK [[[NOT A TYPISY]]]] August 6, 2014
Rated 5.0 out of 5.0 by Best amenities in the area The room was very spacious. The entire hotel staff was very friendly and helpful. The amenities offered were the best in the area. We made use of the outdoor pool, indoor pool, hot tub and the large deck. Perfect for families with children because there is so much to do at the hotel. I would stay at this hotel again. August 6, 2014
Rated 5.0 out of 5.0 by Business Trip Staying at the Holiday Inn Harrisburg last week was wonderful, as always the staff was very friendly and the rooms were great. I would recommend this hotel to anyone for business or personal travel. August 6, 2014
Rated 4.0 out of 5.0 by Two room suite comfortable, relaxing--home-away-from-home This was a community service-oriented meeting. The clean, comfortable accommodations allowed me to relax yet complete computer work, presentation preparation and other tasks related to my trip. Staff members were accessible and very willing to help and make my trip a productive one. August 5, 2014
Rated 4.0 out of 5.0 by Great stay near Hershey The night Manager was Awesome. He took the time when we were trying to check in early before heading to the park to ensure our large group was placed together. Everything was ready when we returned for the park and the easy of checking in and out was a breeze. Was able to get a great nights rest before heading out to do some shopping. Only issue was the tub not draining in the bathroom. August 5, 2014
Rated 5.0 out of 5.0 by Clean And Comfortable Hotel Very Kid-Friendly. Very clean and comfortable. Hotel is located only 15mins from Hershey Park. Very Convenient. August 5, 2014
Rated 3.0 out of 5.0 poor a/c and water I had a difficult time adjusting the temperature in room 406. Too warm or too cold, and noisy. The water in the sink and the shower was luke warm at best - and we had to waste a lot of water to get it to luke. Also, I was with the Lions and they had some of us setting in the dining room - about 100 feet away from the food. I am usually not a complainer, but this time you made it easy to do so. On the positive side, the folks at the front desk were very pleasant and helpful. August 5, 2014
Rated 4.0 out of 5.0 by Weekend It was great that we were able to check in to our room before 4 pm. When we got to our room I noticed a lot of trash (bottles, cans, clothes) out on the balcony. Went to front desk and by the time we got back to the room it was all cleaned up. Thank you very much. The breakfast food could have been hotter at 6:30 am. With meetings starting at 7:00 am it is a rush to eat. August 5, 2014
Rated 4.0 out of 5.0 by enjoyed our stay, relaxing. Hotel was nice and relaxing, breakfast was good enjoyed the pool area as well as the bar. Would come back!! Some areas could use some upgrading thou. August 5, 2014
Rated 5.0 out of 5.0 by Always A Pleasurable Experience It is always a pleasurable experience for my stay at your hotel. I was attending our yearly event with the PA Lions State Council meeting. Your staff is always cheerful and helpful when needed. Plan to see more of the PA Lions in the future! August 5, 2014
Rated 4.0 out of 5.0 Great Stay for a Night in Pittsburgh I went to see Cats at the Benedum Center and this was the place to stay! Front desk was quick to receive us and gave us good advice for parking downtown. My daughter was able to take a quick swim at the outdoor pool next to a quaint cabana before eating dinner at the hotel restaurant and leaving for the show. No major issues for the evening and a great one night stay! August 5, 2014
Rated 4.0 out of 5.0 by Great Stay The overall stay was great as far as the overnight. The meeting rooms were too warm for Jackets, Ties and Slacks. Water should be offered at all meetings. August 4, 2014
Rated 3.0 out of 5.0 by Nice Hotel stay but some small issues and improvements needed We had a very nice overall stay with our children while visiting Hershey Park. We slept well, it was quiet, the childen loved the indoors pool and the dining area waitstaff went way beyond attentiveness for us. One waitress named Jaime was exceptional and I wanted to let the manager know she was excellent taking care of us. There were however, a few issues during our stay: 1) The first room we were placed in had a very bad septic odor. It may have been from the bathrooms and lack of ventilation to air out the room. We asked the front desk to change our room and they took care of it immediatley which was appreciated. 2) The coffee maker in our room was missing a part in order for us to make coffee in our own room the next day. It was broken. 3) The next morning we went to breakfast and the indoor pool and found our room keys stopped working by 9am although we did not have to check out until 11am. 4) They removed the coffee station area a little toovearly from the lounge area (before 10:30am). The hallway carpeting could using some rennovations and updates. Other than that- the staff was wonderful and we had a great stay. Thank you! August 4, 2014
Rated 5.0 out of 5.0 by Great vacation spot The staff were very helpful and kind during our stay. Rooms were comfortable and the indoor as well as an outdoor pool was a real treat. August 4, 2014
Rated 2.0 out of 5.0 by Room as far away as possible Reception person told me that I was upgraded to a room looking over the pool. What he lied about was that my room was as far away from the elevator as possible. He should have been honest and told me that it was a really long walk to my room. Also, carpets are really old and run down. August 3, 2014
Rated 5.0 out of 5.0 by Great staff and service I was quite pleased overall. We needed a cot and it was delivered to your door within 20 minutes, all made up. We needed a late check out and was accomodated with no problem and was even offered to stay at the pool after checking out. This was an overall very nice experience. Would highly recommend this HI. August 2, 2014
Rated 5.0 out of 5.0 by Always friendly and helpful I have stayed at this property off and on since January. Normally at other locations as a long term guest I am overlooked, but the staff at this location continues to impress with their attention and genuine appreciation for my business. Recently the managers of the property held a reception to show appreciation for all the workers from our company staying at the property. That was a first in my 27 years of staying away from home for work and was greatly appreciated. July 31, 2014
Rated 1.0 out of 5.0 by disappointed this is the only positive thing of this hotel the hotel is very expensive and dirty. July 31, 2014
Rated 3.0 out of 5.0 by Regular Visitor I come to Harrisburg on a fairly regular basis to see my kids. I've stayed in this property many time and it's never been bad. This trip was a bit crazy due to two huge events going on there, but it really didn't get in our way. Two downsides to this property and visit: 1. The property, at least where we were located, is getting somewhat long in the tooth, that is, worn down. I assume all the big events they have there are taking a toll. But, it wasn't beat to death either, nothing major was wrong, just not up to the typical condition I'm used to at this property 2. I wasn't allowed to book both of my room using my Rewards Points, which really bothers me. I'm a loyal customer, not only of HIs but of this property and to not be allowed to use my point is inexcusable to me. I even tried to book (twice) through the chat and call services. Felt a bit persona non grata to be honest. I would stay there again mainly because I am loyal, and the property works for us in most ways, given our situation. So, hopefully next time will be better... July 30, 2014
Rated 4.0 out of 5.0 by Excellent hotel amenities(minus the dripping leak in the fitness room(due to pool on above level) and A++ staff. This hotels ammenities were excellent! Indoor AND outdoor pool, excellent selection in the fitness room, front desk clerks were always friendly and helpful(especially Tyrese? - Can't remember the manager on duty at time of check in and Mitchell (I think) - cook in the kitchen). Only downside from our stay was the leaking ceiling in the fitness room which was caused by the splashing of the pool on the above level. Also, the elevator was always hot with a stuffy stench to it - maybe let the elevator air out when not in use. Hotel could use a little more TLC or updating to their fixtures. Overall great stay! July 29, 2014
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