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Rated 3.3 out of 5 by 32 reviewers.
Rated 4.0 out of 5.0 by Food I order some hot cakes and were really bad, no one do nothing even I told them July 18, 2014
Rated 3.0 out of 5.0 by habitacion inómoda No funcionó aire acondicionado cuando en exterior había una temperatura de 42°C. July 12, 2014
Rated 4.0 out of 5.0 by Great Hotel, terrible Restaurant I stay at 2 to 3 different Hotels each week. This is one of the best I have encountered. Hotel staff is friendly and helpful check in and out generally easy to accomplish. The Restaurant is another matter. People here do not give you the time of day, the cook works on her terms and you better comply if you want to be served, coffee was cold and I had to ask 3 times to get any. As in so many places the waiter complained openly to each other when a neighboring table left them no tip (for the breakfast buffet) as if they did anything right for the customer. But worse was the fact that there was a Hostess that I never saw doing anything but to chat with the cashier. The large Bar looked like it was about to go out of business, instead of bottles the shelves were filled with empty plastic mugs. If they fixed the Restaurant, this would be one of the best Holiday Inns I know. June 28, 2014
Rated 5.0 out of 5.0 by Un buen lugar para relajarse. En general todo estuvo muy bien, lo que no me agrado fue el que no se me reconociera como socio IHG , al momento de hacer check-in fue un servicio muy insípido, nada en especial, la muchacha no es buena. Lo que mas me gusto y lo voy a recordar es la temática del bar con música y comediante en vivo y la amabilidad del mesero, también la alberca esta muy relajante y el gimnasio tiene lo necesario. Lo que si les recomendaría es que estuvieran checando la maquina de hielo, ya que esta no tenia nada y el camino para llegar a este es algo raro. June 24, 2014
Rated 5.0 out of 5.0 by Great even during the remodel Check in staff were outstanding. Restaurant servers for the most part were professional. The hotel will be a world class hotel once the remodel has been completed. Stayed at the hotel three nights and had a different room each night. All were super. If you are staying at a hotel in Hermosillo then make it this Holiday Inn. June 24, 2014
Rated 1.0 out of 5.0 by Servicio deficiente La calidad del servicio no está a la altura de la cadena IHG, sobre todo en el área de recepción, ya que el personal no es el mas calificado y lametablemente parece que no hay un gerente que atienda las necesidades de los clientes. Es muy frecuente tener problemas con la facturación además de que son muy tardados. June 11, 2014
Rated 1.0 out of 5.0 by Mal Servicio Creo que el servicio de este hotel demerita el de los demás en los que me he hospedado de esta cadena. Instalaciones en mal estado, camine entre escombro para llegar a mi habitación desde la recepción, el equipo de A/C muy ruidoso y nunca llego a mantener la temperatura, Internet muy inestable por si vas en plan de trabajo no te ayuda en nada, baño sucio, instalaciones en mal estado, mal servicio en el restaurante, solo un joven como botones (solo esta por la tarde), NUNCA ME HICIERON MENCION DE MIS BENEFICIOS COMO MIEMBRO DE IHG (cuando pregunte nisiquiera supieron darme respuesta) etc.... June 9, 2014
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