Rated 3.7 out of 5 by 18
Rated 3.0 out of 5.0 by JohnDo666 Horrible Service
The food and the restaurant service are just horrible at this hotel. You should avoid staying here if you can
November 11, 2013
Rated 4.0 out of 5.0 by David10008000 Some issues, but everything was solved on time.
I had a problem with some adjust that I made to the reservation, I was asking to include breakfast and in the morning when I asked for was refusd to me, 'cause somebody forgot to specify/link the adjust and payment already done a day ago. The only recommendation that I can do is to give breakfast tickets in advace to avoid this kind of issues, everything else was OK. K.R.
September 24, 2013
Rated 4.0 out of 5.0 by markoavr Great service
Thank you for your kindness.
Very good attention in the restaurant.
September 19, 2013
Rated 4.0 out of 5.0 by David10008000 Todo OK
Todo muy bien, no hay quejas ni sugerencias, buena estadía,
September 17, 2013
Rated 5.0 out of 5.0 by imsunnyb Wonderful hotel.....not so wonderful dining room
Although we had the privilege of staying at this hotel twice during August of 2013, I think I would have a difficult time convincing my husband that we should stay there again. The hotel itself is terrific, however, the staff in the restaurant leave much to be desired. They are certainly courteous, however, it seems as though they've had either no training as a wait staff or just don't care about the service industry. What a shame as the rest of the staff are totally incredible!
August 24, 2013
Rated 2.0 out of 5.0 by RossinDetroit Older property under renovation. Minimal amenities.
Good news: food in the restaurant is very good though expensive. Decent location. Reliable WiFi.
1) Under noisy renovation 08/13. Expect jackhammers.
2) Service generally slow/poor and inattentive
3) Rooms and public areas lack even basic amenities (fridge, microwave, sundries shop, coffee).
4) Rooms are small.
5) 2 floors, no elevator. Must haul bags up stairs.
6) Outdoor pool is cloudy and unwholesome looking.
7) Desk, restaurant unable or unwilling to make change
8) Rooms are clean but showing wear due to age.
This is the 3rd Holiday Inn I've stayed in in Mexico and the 20th one overall this year. I would not return to this property. The other Mexican Holiday Inns were very good and exceeded expectations. The Hermosillo facility was several grades below standard. Really the only HI property I've found that I would not recommend. Very disappointing in numerous ways.
August 11, 2013
Rated 5.0 out of 5.0 by 40Maxy Congratulations!!
It´s a great place to rest and work. Thanks a lot to everybody people who is working in this hotel. The pool and gardens are beautiful.
August 10, 2013
Rated 4.0 out of 5.0 overall
EVRYTHING FINE, YOU HAVE TO WORK ON FOOD QUALITY, i do not have anything more to say
July 8, 2013