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Rated 4.0 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 Sistema de Facturación Tardia El sistema de facturación es pésimo, tardo 1 días en llegar mi factura, el precio no es el mismo que cuando yo pague con mi tarjeta de crédito. Al llegar tarde mi factura, yo terminando pagando el hospedaje y ahora a mi me pagaran hasta dentro de 14 días, cuando se haga el próximo deposito a mi cuenta. Sin embargo el servicio es Excelente, me gustaría que mejorara lo arriba descrito y que la cotización/reservación fuera en Pesos y no en Dólares January 29, 2016
Rated 4.0 out of 5.0 by Excelente ! En mis últimas dos visitas la calidad del servicio en este hotel ha sido muy agradable a diferencia del de Cd. Juarez. El personal muy atento, muy presentable y muy proactivos ante las necesidades de los clients. Al personal de este hotel lo felicito !!.. Solo recomiendo que al personal (meseros) del hotel los capacitan más en cuanto al servicio al cliente. Como lo narre en mi experiencia de Cd, Juarez la gran decepción en este hotel es el ser mienbro del club rewards IHG ya que tampoco te dan el beneficio de subir a una major habitación por que nunca hay disponibles. Pueden checar y por lo menos viajo tres veces al año a esta ciudad. Gracias January 21, 2016
Rated 5.0 out of 5.0 by No me dejaron usar mis puntos como miembro delIHG Rewards Club No me han dejado ustilizar mis puntos como socio delIHG Rewards Club, por eso mejor no voy a seguir hospedandome en ese hotel . January 8, 2016
Rated 5.0 out of 5.0 Excelente estancia Me encantó! Super recomendable! Excelente bienvenida y ser parte de IHG rewards club está super, y el checkout mas tarde es ideal para descansar! Vale la pena, la relación precio/beneficio es perfecta! December 29, 2015
Rated 4.0 out of 5.0 by Slowest Invoice (staff) EVERYTIME! And they Never post Ihg Points. Everytime we stay at this particular property, the staff tends to make mistakes writing down address or my name, even though I gave them written they do not care to be more careful, this time we arrived at 1 am in the morning, tired and restless and we wanted to leave early in the morning so we decided to give them the info so the invoice would be ready to go early, we stay to see if the lady entered correctly because of past experiences, and so even that we were so tired we did it hoping to be able to leave much earlier in the morning. But instead when we arrive at the check in office they didn't even know we would need an invoice!!! And asked for the info AGAIN!!. They made us waste almost 45 minutes doing it three times because of constant mistakes and omissions. But the thing is that everytime we stay is the same thing, their system it is not accurate to our IHG account, so they say they have to enter the info everytime. And above all that Everytime We stay in Hermosillo Holiday Inn points never show. So staff, DO BETTER, please!!!!! December 28, 2015
Rated 5.0 out of 5.0 by Servico Excelente Buen servici, desde la llegada asta el servicio de comida 100% recomendado December 21, 2015
Rated 5.0 out of 5.0 by Buen descanso y buena ubicacion. Me agrado la ubicacion, bastantes restaurantes por la zona. Ademas cuenta con una cama que realmente permite descansar. December 9, 2015
  • 2016-02-10 T10:33:32.431-06:00
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