Rated 4.3 out of 5 by 85
Rated 5.0 out of 5.0 by virtualaris Should be re-branded as Intercontinental for its excellent services
From the moment arriving at the hotel, having breakfast, checking out the hotel and even getting the parking stamp; the staffs are amazing ! They really recognized my loyalty with IHG. Therefore I said that this hotel should be re-branded as Intercontinental for their excellent services. I have stayed twice in Intercontinental Jakarta but the services provided by Holiday Inn Jakarta Kemayoran are much better than the service provided by Intercontinental Jakarta Midplaza.
The breakfast were very tasty. I love the noodle stations because the noodle was very delicious. For those who have lounge access, they have two other refreshments; afternoon tea and evening cocktails which are plus side staying in IHG Properties in Jakarta. Comparing to other chains which have lounge, other hotel chain lounge in Jakarta only provide 1 time refreshment other than breakfast, so having two other refreshments in HI Kemayoran are really satisfying. I also ordered room service (Soto Betawi and Mie kemayoran something...I forgot the name) and both of them are very delicious.
Once I complaining why I was not given a choice for the welcome drinks vouchers as Platinum. I asked to the one of the staff in FO, (turned out that he is Concierge). He didn't know the answer but I was surprised that he escalated the issue to the DM and even informing me back to solve this matter; which are really I appreciated. Sorry I didn't remember his name but if I were the GM, he should have been given employee of the month.
All in all, it was very pleasant stay in Holiday Inn Kemayoran. As regular stay in IHG properties in Asia and Europe, I think level service provided by HI Kemayoran is one of the best. For those all IHG Platinum and Gold members, I really recommend you to book here for their excellent services if you look for IHG properties in Jakarta.
January 24, 2015
Rated 5.0 out of 5.0 by Ukconsulant well above the avrage
I have stayed in a number of hotels in Jakarta, a few looked slightly more luxurious, even ostentatious but nobody has better service which was the match of any in my experience. in an area free from street hassles the hotel security was good and comfortable the environment great for relaxing at the end of a hard days work.
January 23, 2015
Rated 5.0 out of 5.0 by chrisnaripan Clean room, good beds, and friendly staff
The room was great, clean, big beds with good air con.
the bathroom is also clean. only complain is the pressure level of the shower, and the water is kinda yellow and smells. The pool was nice but my kids complained there were too much chemical in it and make the teeth hurts. otherwise, the hotel was great for our family.
January 19, 2015