Rated 3.8 out of 5 by 104
Rated 2.0 out of 5.0 by Rhcp What a mess
We were told our rooms would be available at 3:00. At that time we were informed that no rooms were available. As more and more people arrived to check in with no rooms available the lobby filled up with people who were getting angrier by the minute. What a mess We finally got into our rooms at 6:00
What a mess
November 4, 2012
Rated 3.0 out of 5.0 by Heather83 Historic building...Service could be better
I stayed in a room with my husband and child for a wedding. We stayed 2 nights. The building is older, which is charming; however, the ventilation system is old too. When the guys in the room next to us got loud it was like they were literally in my room too! Friday night around 11:00 - loud.....returned from P&L at 2:30 AM - even louder! Sunday 4 AM - VERY LOUD. I don't think they even realized how loud they were. I asked for my room to be serviced several times and when it was finally done while we were out we received no new towels (that's annoying). Also there was a mix-up when checking in, so that took a while. The views from the hotel if you are on the side facing the city are amazing! LASTLY - the cards for the bride/groom were STOLEN during the reception and since there are NO CAMERAS on the ballroom floor they were never recovered...
November 3, 2012
Rated 2.0 out of 5.0 by HotelGuest Had trouble with noisy guests on our floor
The Aladdin is a beautiful, old, downtown hotel just blocks from the Power & Light District and the Sprint Center. The lobby was elegant. The second floor lounge, which overlooked the lobby, was a great place to sit back and enjoy a beverage. The complimentary champagne at check-in was an unexpected bonus.
As expected in an old hotel, the rooms were small. The beds were "firm," a positive attribute to some people, negative for others.
Our dissatisfaction was due to several noisy guests who disrupted sleep on our floor both Friday night and Saturday night. After the front desk was called, the noise quieted down quickly on Friday night. On Saturday night, the noise continued even after the hotel staff responded. Perhaps it was an isolated incident. Perhaps the proximity to the Power & Light District (nightclubs, bars & entertainment establishments) was part of the problem.
October 19, 2012
Rated 2.0 out of 5.0 by Beach32 Hard Bed and average service
I am a priority club member and try to stay at a Holiday Inn where ever I have an option. This was one of the worst ones we have stayed in by far. The bed was hard as a rock. The room was small and bathroom was cramped. There were left over hairs from a previous guest all over the shower base. The first night the air conditioner didn't work and there was no one on site over night to do anything about it. Since it was a downtown location and we weren't on a low level, the windows couldn't open so it was not a great evening sleeping. The second night was more comfortable after the AC was fixed.
We ate the breakfast at the hotel each morning. We purchased breakfast vouchers with our room and thought it covered our meals. Each person we asked, we received a different answer so one morning it covered our meal, the second we only received the value we paid for the coupons off so we didn't really save anything by purchasing these with the rooms. Next time I won't buy them and eat somewhere that has better service. The waitress hardly came around to fill up our waters and coffee.
The reception desk was the only enjoyable part of the hotel. The staff there was welcoming and provided complimentary champaign . They were friendly and very courteous.
October 19, 2012
Rated 5.0 out of 5.0 by Randy2003 Great Stay
Enjoyed every aspect of my stay, especially the "alleged" bullet holes in the lobby floor.
October 18, 2012
Rated 1.0 out of 5.0 by cjstephens Management does not respect security of guests
Management demanded photo ID when I checked in, despite the fact that this violates the terms and conditions of its contract with Mastercard (it's a policy that helps prevent identity theft). Management was also rude and defensive when I pointed this out. Clearly they value adhering to their own policies - whether or not they make any sense or violate existing contracts - over the safety of their guests. Makes you wonder what other policies they're violating. Fire safety? Securing my personal data?
In short: stay somewhere else.
October 16, 2012