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Kansas City SE - Waterpark
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1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 1-816-7370200
Hotel Fax: 1-816-7374712
Hotel Fax: 1-816-7374712
Rated 3.1 out of 5 by 124
reviewers.
Rated 4.0 out of 5.0 by Fisher5 Hectic, but fun
Our family stayed for one night to enjoy the water park. We arrived around 5pm on a Saturday and the crowd was almost a little to much. The inner tubes were scarce and the line for the body slide barely moved, so much so that one of our girls gave up after standing in line for 30 minutes. My husband waited in line with our other daughter and finally got to go down after waiting almost 45 minutes! That was the end of going down the body slide! We did enjoy the lazy river, when it wasn't the "crazy" river. The jungle gym in the center had to be our favorite spot! Smaller slides, smaller lines, everything was just our size!
The room we stayed in was nice. The only thing I hate is noise from the hallway all night! I'm a light sleeper and we usually bring a fan to sleep with, but we forgot one and there was ALOT of action all night, not to mention the bell from the elevator binging all night (and we were quite a ways away from the elevator). The bed was comfortable though and I really can't complain about the actual room itself.
The staff was pretty nice. The only room for improvement would have to be with the water park staff. They seemed young, bored, annoyed and didn't want to get their hair wet. That's somewhat to be expected when you go to a place like that, but they could work on the overall attitude of the workers at the water park!
The food was okay. Dinner was pretty much anything you want that would usually be found at a bar and grill. Nothing fancy, which is fine with us cuz we're not fancy! Breakfast bar was a little expensive for what was on it, not real impressed! Kids under 12 eat for free, but you have to know what that means for the price of an adult meal, lol, it ain't cheap!
Overall we had a good time, but next time we might just try and go for the day and not stay over night and save ourselves a few bucks. The crowd on Sunday was a little more thinned out, but go early if you don't like crowds!!!
April 12, 2013
Rated 1.0 out of 5.0 by Socbutfly Not worth the money
Well, my family and I decided to stop here for the night and thought it would be cool to take advantage of the waterpark. After we booked online we called to see what time the park closes. When we arrive we find out that the park is closed and has been and will be the rest of the week!!! The front desk workers were no help and inexperienced in helping with my issues. I was irrate, I would have stayed somewhere cheaper to just chill in the room. We decided to go to dinner downstairs I ordered a BLT and my husband ordered a hamburger. The bacon and burger were burnt (we were the only ones there). They gave us the bottom of the barrel. The server was very sweet and apologized and gave us 2 free breakfast buffets. My husband didn't want to take them since they don't know how to cook, but my response was...you can't mess up pancakes and eggs...WRONG!!! All in all we were truly disappointed with our stay. I read the reviews and was weary about staying, but I did for the waterpark but was lied to about it being open.
April 9, 2013
Rated 3.0 out of 5.0 by KansasGrandma Kids eat free
There were large waiting lines, and empty tables in the café, hungry children, not enough staff to wait on tables, clean them and get the crowd in, would of been better to not order off the menu at all for breakfast, just do buffett, pay, find your table and staff would only have to stock buffet and keep tables clean. Hungry, kids waiting for hours not a good deal. PS they knew the night before how many people had reservations.
Also not enough tubes in the pool/slide area, flat tubes, and then the lifeguards were not equally fair to riders, made some give up their tubes and others didn't have to give them up.
April 5, 2013
Rated 4.0 out of 5.0 by wishom4 Room
The room was very nice and clean!! But when I called down to the front desk to tell them about people in the hall talking, and messing with my door at 11:30 at night. The worker told me well it nothing I can do.... Did you need anything else? She was rude and I didn't like it. The room we had was under a storage room or something. I got woke up at least 4 times throughout the night, it sounded as if something was coming through the floor. That night the front desk worker was very sweet.
April 5, 2013
Rated 2.0 out of 5.0 Total Chaos..
I made reservations online, because I live out of state.
When I walked in I was shocked to see so many people everywhere!! Like you would see if you walked into a mall on a busy day...
*Spent 45 minutes waiting in line just to check in.
Never seen so many young kids running around in the foyer of a hotel in my life..
Short Staffed the Staff that is there is not so friendly you can tell they are just working and can't WAIT to get out of there
Parking Lot is WAY to Small for that Hotel..Good Luck Finding a Spot..
Be prepared to wait for EVERYTHING elevators, room service, towels etc.
The exterior of the hotel tower looks old,dated and needs to be SCRUBBED..
April 5, 2013
Rated 3.0 out of 5.0 by TeamJAYS NICE HOTEL OVERALL
The hotel itself was very nice and had everything one would need. The only issues that we had was getting our room cleaned and stocked with an adequate amount of supplies. We had to keep calling down to the front desk for towels because the room wasn't stocked and was missing simple things such as the blow dryer, do not disturb knob hanger, iron, etc. Other than requesting things from the front desk, the experience was nice and the children loved it!! I would visit again in hopes that there isn't a repeat of my last experience.
April 4, 2013
Rated 2.0 out of 5.0 by Markettby Not as great as we thought
Our family had some issues with this hotel. First they had us in a king size room when we booked for 2 queen size beds room. Then it was really hot in our room. I could just go on and on. It was a bad experience all around. Will not be coming back.
April 4, 2013
Rated 1.0 out of 5.0 by kcguy Too noisy
Smelly hallways, Parade of children. Do not stay here if your not going to coco keys. Children running up the hallway at night time. My last stay was descent before it added coco keys.
April 3, 2013
Rated 1.0 out of 5.0 by STL1234 Nice Idea Poorly Serviced
The all inclusive package waterpark,hotel, & meals is a nice concept. Unfortunately, on probably the busiest part of the year(spring break) there didn't seem to be enough staff or management to cover the demand in the hotel, or restaurant. Extremely slow service in the restaurant & dirty dishes on the breakfast bar, The heating/air conditioning in the rooms were loud and never went off during the night. Luke warm shower water, toilets did not flush completely.
April 1, 2013
Rated 1.0 out of 5.0 by Edna3000 Would NOT recommend
I stayed at this Holiday Inn last weekend with my family and was extremely disappointed, I would not recommend this hotel to anyone.
Our room was dirty - there was a half eaten hamburger patty under the bed from the previous guest, the bathtub had a hairball in the drain that was the size of a golf ball (not kidding), and the walls were sticky like someone had sprayed soda all over them. I was afraid to touch anything and made sure my kids used plenty of hand sanitizer.
The elevators took forever, the food was cold at the breakfast, and the walls seemed to be very thin - we could hear our neighbors' conversations.
Don't waste your money.
March 29, 2013
Rated 2.0 out of 5.0 by Zeiva apathetic front desk manager
Not the best experience. The room did not have washcloths and had only one towel for the water park.
Due to the weather, we needed to check out a night early in order to get home before the snow storm. The front office manager was not sympathetic and charged us the full rate for one night stay instead of honoring the rate that we purchased. We felt like we were treated like a number and no concern as to our opinion. Upon reviewing the charges, it's hard to tell if we were still charged the room taxes for the second night. Plus, for two people, the breakfast buffet cost over $30. The breakfast was not worth that amount.
If we decide to visit CoCoKey Waterpark again, we'll stay at a different hotel.
March 28, 2013
Rated 3.0 out of 5.0 by SpringBreakFamily Nice waterpark, hotel layout and facilities were lacking for a waterpark resort
Waterpark was nice. Almost exactly like the Omaha resort. Kids had a blast. Probably not enough attractions for children over 12 years old.
Hotel was not designed for the waterpark. Three elevators for 14+ floors. Lots of delays waiting for elevators. Check in was a nightmare. You can not get into your hotel room until 4pm but can check in and swim prior to that which is great. Check in went smoothly early afternoon but had we to return at 4pm for keys. At that time the line was 30+ deep with only two people working the front desk. After standing in line for 15 mins we called the hotel and asked if all we needed was a key did we need to be in this long line or a different line. We were told to go to the front desk and speak to manager for the key. Other guests in line were not pleased with the appearance of us cutting in line. About 45 mins later the hotel finally created two lines - it seems this would be an everyday event and do not understand why this was not the normal procedure.
Package offered free food for children with paid adult. Lines were so long to get into the restaurant at all times that some in our group waited - others left the hotel for meals. Those that stayed advised food was average to below, service extremely slow.
Rooms were old, but average.
Staff was very pleasant - the building is just not set up for this type of added waterpark attraction. If you are not planning to use the waterpark would highly recommend not staying here. If you plan to spend your time in the waterpark and can adjust to the rest of the issues it was a good value.
Price was fair, but you must come prepared to wait and be patient. Long lines, tired kids, and angry parents - many guests forgot the Golden Rule during our stay.
March 27, 2013
Rated 2.0 out of 5.0 by SpringBreakBirthday NOT Equipped for Large Crowds! Spring Break Nightmare!!
The room was clean and comfortable. No problems there.
We stayed during Spring Break and the hotel was overbooked, so we had to wait to get our room and the place was PACKED with confused and angry people.
The water park was WALL-TO-WALL people.
The restaurant was totally overwhelmed and was clearly not staffed to handle large crowds and the employees were clearly not trained well. Most were in no hurry to make sure that they got the tables bussed or orders taken. It was very poorly managed.
The chef was good though and kept up as best as he could. The breakfast buffet was excellent once we actually got seated.
Overall it was fun but was definitely a stressful experience. I will probably never go back there.
March 27, 2013
Rated 1.0 out of 5.0 by FiveDs Spring break disaster
Worst experience I have ever had. Waited in long lines to check in, to receive room key, to enter elevator and to be seated at breakfast. This hotel should of staffed more to accommodate all the people. The breakfast was the worst I have ever had. All the dishes were dirty and the staff kept bring out new dishes that were cleaned but were still dirty.There was no silverware or napkins available. The food was horrible.
March 27, 2013
Rated 4.0 out of 5.0 by Johnsonof6 Hotel & Resort Good
Kids loved Coco Resort. We will be back
Breakfast for Adults way over priced. Eggs, Biscuits, Bacon were cold.
NO Service. Only time we seen a waitress was when she brought us our bill.
I feel like if it was better organized, the Restaurant area would run a lot smoother.
March 27, 2013
Rated 4.0 out of 5.0 by momhjm Enjoyed the water park
We had a great time staying at the hotel and spending time at the water park. The staff was extremely courteous and accommodating. We were impressed with their ability to manage the huge crowds in town during Spring Break. Our kids loved being in the water park, and we felt they were very safe. Life guards were attentive and even rushed to our son as he got in a little over his head. The all-inclusive package was fun for the kids....ice cream, arcade, t-shirts. All in all, we had a great time without traveling too far from home. Also, the location is awesome!
March 26, 2013
Rated 5.0 out of 5.0 by sarasmile spring break vacay
I was a bit leery staying at this property after reading many negative reviews. However, our family of 5 stayed in town for spring break and wanted to do something fun with our kids. Great Wolf Lodge raised their price for spring break week to $420 for one night! We could have paid that, but really, that's ridiculous, so we chose CoCo Key.
Our room was ready at 1pm, a great surprise. It was clean and everything was functioning as it should. The lobby, restaurant and water park were all clean. Employees were polite. Our experience was enjoyable. It was crowded, as I stated it was spring break. You are free to use the water park at opening the day you arrive as well as until closing the day you check out. Food options are minimal, there is one restaurant and the water park has standard consession fare.
My only complaint would be that the front desk should be better staffed from 2-8pm. I noticed only 3 employees for the 50 or so guests who were checking in. This isn't the fanciest hotel in KC but if you are looking for a reasonable priced family getaway, I would recommend.
March 26, 2013
Rated 3.0 out of 5.0 by jakkg Ok, but needs some maintenance
We found our over all experience to be ok. The kids had fun at the water park and swimming pool. The elevators are really busy and slow. The room's ceiling had water damage, the shower was luke warm at best, and the room's windows were dripping with condensation, at one point we had to wipe away with a towel.
March 26, 2013
Rated 2.0 out of 5.0 by Jamie05 Spring break with a 3 & 4 year old.
Checking in was a breeze, and our room was clean. But the restaurant in the lobby was horrible! We ate there 3 times, and was very disappointed every time! If we were familiar with the area, we would have went else where to eat. The food was over priced, the service was, well two of the visits we had to go find service.
We stayed at the hotel for three days, and getting a hot shower was a treat.
Now for the water park, CoCo Key, the life guards could not have cared less to be there. They were not watching the kids. The facility as a whole was very dirty.
March 25, 2013
Rated 3.0 out of 5.0 by MelMadiHarry OK for kids, overpriced for overnight stay.
The hotel was very basic. The waterpark experience was good and the convenience of having the hotel connected was nice. The hotel restaurant where "kids eat free" was still overpriced and the service was horrendous. The dinner buffet was lukewarm and did not provide many kid-friendly options. The breakfast buffet was better, but we did not see a server the entire time we were there. I left cash on the table and we left. As the market is fairly slim for indoor waterparks in the area, we may revisit this location but next time will be for a day pass only and we will not eat or stay onsite.
March 25, 2013
Rated 1.0 out of 5.0 by famfive50 Thankful they refunded our second night.
It appeared the room had not been cleaned. Sheets had washed blood stains, and food crumbs. Something was splattered on the wall. The bathroom had toothpaste smeared in the sink and hair on the floor. It rained and the window leaked. The tub drained slow so I was standing in a pool of water in the shower. The water park smelled like sour bleach. We should have complained when we arrived and tried to change rooms but did not which was our mistake. We checked out first thing in the morning and were thankful to get a refund for our second night.
March 25, 2013
Rated 4.0 out of 5.0 by jessiebaby8563 fun for kids
Kids had a great time Housekeeping knocked on door at 650..It woke everybody up. Other then that had a great time.
March 25, 2013
Rated 2.0 out of 5.0 by 4visitors I'd recommend ONE night package only
My girls enjoyed the water park. We arrived before the check-in time, so the girls could enjoy the water park w/ their friends (the water park opens @ 1000 and closes @ 2100). The room was stinky, the heater didn't work properly, and we could hear everything next door. I'd only recommend ONE night package only.
March 24, 2013
Rated 2.0 out of 5.0 by Supermom34 Inadequate service and furnishings
While our family found the water park to be very good, the hotel experience was disappointing.
The room was very small and cramped. The alarm clock did not work at all. Fortunately we had cell phones with alarms, but it was still anoying. The TV remote had dead batteries. We took it to the front desk where they said they would replace them and send it right back up to our room. After two hours we still had not recieved it. We called down and they apologized again, and said it would be right up. After another 30 min. without a remote, I went back down to the front desk myself. They assured me it was on its way. We did get it about 15 min. after that.
The hotel room had no hair dryer! What? Even cheep hotel chains have hair dryers in the rooms. We had not packed one and found that very inconvenient. The hotel did have good food in the restauraunt, however, both times we ate there, it took about an hour before our food arrived.
I will not be staying here again. I will gladly pay a little more for a similar water park, but much better quality hotel where we can actually relax.
March 24, 2013
Rated 1.0 out of 5.0 by Africa1 very poor service
The Beds were very uncomfortable very poor service and the costumer service girls were to young to take care of any complaint, I pay for two nights and I only stay for one.
March 24, 2013
Rated 5.0 out of 5.0 by dlpmom Great value for a family vacation
We had a great time over the Spring break visit. It was the right choice for us: a family with a 5 yld and a 6 mo old. The place was extremely busy, but that did not in any way worsen the experience for us. I liked the fact that I could eat at the hotel's restaurant without having to pack the family every time to go out: the menu was both kid and adult friendly. If baby got fussy, I could run to the room and get whatever was needed while still enjoying the evening - priceless in my book. The pool and the video game rooms were great for the 5yld. I liked the idea that you just charge for the waterpark a separate daily pass instead of making people stay at the hotel to use the resort (we were able to meet up with our KC friends this way!#. I would not pick this for an adult vacation getaway :), but for a 'family stay' events this is excellent. The rooms were good, for the price right what I was expecting. The staff was great. I only had one request and it was done promptly. The restaurant service was good #it got extremely busy one night so the delays were understandable#.
March 24, 2013
Rated 4.0 out of 5.0 by Mom2syd Better than expected
I was worried about staying after I read other reviews, but it was better than expected. The hotel was clean, the front desk staff was great, and the location had easy accessibility to the highway.
My daughter and her friend enjoyed the waterpark, and the cafe/ store was very convenient and always open when we needed snacks
I do think they need new mattresses, sheets, and pillows as they were definitely old and worn.
March 23, 2013
Rated 4.0 out of 5.0 by alisha12 Great hotel and park, terrible restaurant
We really enjoyed everything about our stay except for the restaurant (Casey's). We waited a really long time for our waitress to even come to our table, as did everyone else in the place. They seemed incredibly understaffed.
Just so we could get our food quick, my husband and I ordered the buffet. The kids could eat free from the kids menu, so we ordered those for them. The buffet food was not very good and they were out of several things. For the kids they were out of chocolate milk.
The buffet had several dessert choices, but only one item didn't have nuts. We have nut allergies in our family.
We did not return for breakfast the next morning.
March 23, 2013
Rated 2.0 out of 5.0 by kjgm decent room
Room was clean and comfortable, however the condensation on the window never went away, so the ventilation wasn't good. The restaurant service was slow, the kitchen couldn't keep up with the amount of people eating at the restaurant. The menu was glorified bar food. I ordered boneless wings, and received oversized nuggets, no sauce. Didn't eat most of them. No ribs in Kansas City? Water park was ok, very crowded. Locker room smelled like it needed to be disinfected.
March 23, 2013
Rated 4.0 out of 5.0 by My3Sunz Always happy
This is our third time to Holiday Inn and Co Co Key. Of course is was busy but the staff was very pleasant as always. Our room was next to the elevators and it was kind of noisy. We are usually on a higher floor facing the stadium. Our only complaint was we tried to eat at the restaurant and stood for about five minutes before we were told it was a 1/2 wait. Surprised since there were open tables and no one else waiting. So instead of being able to eat there and two of our children eating free, went some where close and spent $70. We are a family of five and look for places to stay that cater to families, like kids eat free. But we will be back and with more knowledge to make our visit better. I have to say again, the Holiday Inn staff is always pleasant!!!!!
March 23, 2013
