Rated 3.3 out of 5 by 79
Rated 5.0 out of 5.0 by 5travelers Great Stay
Perfect location, River Walk was lit up with spectacular Christmas light display! Room clean, updated, and spacious (even with rollaway), beds comfortable, staff pleasant, parking garage convenient (just a 3 dollar charge), did not use fitness center or pool, terrific restaurants nearby, Fayzes always worth the wait. Busters restaurant onsite had fantastic individual pizzas.
December 7, 2012
Rated 5.0 out of 5.0 by Beatsie Great location and great service.
Everything from the location, to food and beverage service, to hotel staff support was wonderful. I enjoyed my stay immensely and will be back the next time I am in LaCrosse. Thank you.
November 24, 2012
Rated 5.0 out of 5.0 by buggaboo22 fantastic stay and amenities
Our recent trip to this Holiday Inn was by far the best trip we have had in a very long time! We got a fantastic rate, and our room was far superior in amenities compared to other rooms we have stayed at in more expensive price brackets. The overall value was so incredible that we would definitely stay here again without hesitation and would certainly recommend it to anyone!
Location is great, close to everything in the busy area of entertainment in LaCrosse. Our only "complaint" is that it was a "river-view" suite, and granted, you could see the river from the room, however it was grossly obstructed by the view of a huge and ugly building between the hotel and the river. That was a bummer, however we quickly forgot about it after a few drinks and a long simmer in the jacuzzi ;)
November 15, 2012
Rated 1.0 out of 5.0 by TM36 Terrible front desk experience.
My four colleagues and I made reservations at this hotel for a conference we were attending. At the time the reservations were made, our office faxed a credit card authorization form with our corporate card information, which the hotel promptly lost. When we arrived, we were forced to put our personal cards down to secure the rooms while our office re-faxed the form. We were assured that our personal cards would not be charged for the rooms. I verified later with the front desk that they'd received the authorization. When we checked out, our personal cards had been charged. I had to spend 15 minutes arguing with the front desk about this, and they STILL couldn't find the form my office had faxed TWICE, which they'd confirmed that they had. They also refused to let two colleagues who arrived separately from me check in without my "permission", which I had already given at the time I checked in. Additionally, every time I had to contact someone at the front desk, they were rude and short with me, in spite of the fact that the difficulties I was having were caused by them. The accommodations were also shoddy - the "digital" temperature control totally did not work - there was no real way to adjust how much heat was pumped into the room, so the temperature was never comfortable, and the bathroom ceiling was peeling and cracking apart. I recommend that anyone looking for a comfortable, hassle-free night stay away from this hotel.
November 14, 2012
Rated 1.0 out of 5.0 by vlaegeler poor
I understand that this hotel is located in a college town, but in my experience there are things that I've come to expect from a hotel. You have failed miserably at these
October 26, 2012
Rated 5.0 out of 5.0 by DEBD Great service and friendly staff.
The staff was very accomodating. They were able to copy our wedding programs for us on Saturday morning for a Saturday afternoon wedding. The restaurant was wonderful for our present opening on Sunday morning. Allowed us to use the bar area when we wete frinished with breakfast to open gifts.
The room was comfortable and the pool area was great.
October 26, 2012
Rated 5.0 out of 5.0 by Gabby13 Home away from home
This staff and hotel make you feel like you are at home and as comfortable as possible.
October 23, 2012
Rated 1.0 out of 5.0 by Smiles008 Walk into a reaity show
This facility has been going down hill for years, I have stayed at this location on and off since 2001.
Most recent experience and the last straw at this location was walking down from the second floor entrance and walking into what I was told later was a reality program shoot. No warning to people entering the lobby or request just walk in and your in the shot. Then I was approached later by someone stating that I needed to sign a release form. Forget this place and stay away.
Then there were five parking spots taken in the parking lot for the vans of these people shooting the videos. Must be nice as I drove by several times and NEVER saw more than two vans present at any one time.
Also while checking in the head of HK threw dirt from a can on the floor behind me and made rude remarks about guests.
The room was in very poor condition, paint peeling, bathroom dirty and the carpet was in horrible shape. I am a Platinum member and I will NEVER stay at this location again. I will drive more than an hour if needed.
October 17, 2012
Rated 4.0 out of 5.0 by Ba1955 Ebenezers
My only complaint is the bar maid at Ebenezers. We asked for directions to a restaurant and she sent us in the wrong direction and we ended up 8 blocks away when the restaurant was actually 1 1/2 blocks away. She was quite rude when we asked.... I'm sure she thought that was funny.
The hotel was wonderful....alittle overpriced but I guess since it was Octoberfest, you had to raise the price. The employees at check in were very nice.
October 15, 2012
Rated 3.0 out of 5.0 by Hanowill Downtown location is a plus.
Good location for events, business and access to University. If more care and attention were given to the upkeep and general maintenance of the the rooms, the experience would likely be better. That said, the staff was very accomodating with room change requests.
October 14, 2012
Rated 1.0 out of 5.0 by Smiley008 Poor Service From Entering Lobby
To start I drove into parking lot and six parking spaces in a very small lot are reserved for some media unit which requires you to park in the adjacent parking structure. No real issue except that the entire time I was at the location no more than two spaces were occupied.
Then after walking down the stairs to enter the lobby to check in I walk into an active shoot with a reality tv show, or so Iam told. First there was no warning sign in the entrance to the lobby warning of the shoot nor anyone else warning you, you walk out and into this clown circus of an event.
I check in and the whole time, unknown to me, they are shooting and someone from HouseKeeping throws dirt all over the floor behind me and bad mouths people that come into the hotel.
Then as I am walking to the elevator someone who does not identify himself walks up to be and says that I need to sign this consent form. Yeah right, I gave no one any right to use me in a shoot.
This hotel has fallen apart over the past several years. I have stayed at this hotel for 11 years and early on it was clean and well maintained. Now it is filthy dirty and not well maintained at all. The bathroom was dirty, an attempt to cover the poor conditions of the sink was peeling off, the shower was dirty and the carpets were filthy. They finally applied some form of a cover to the elevators to cover the poor condition of the brass and wood walls but looks cheap.
I have found another hotel that is well maintained and close by and is my new home in this city. Clean, nice lobby and no one confronting you in the lobby as well as plenty of parking.
I am a Platiunum member for several years and normally do not have issues with Holiday Inn brands but this location needs to change.
October 1, 2012