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Rated 4.2 out of 5 by 383 reviewers.
Rated 5.0 out of 5.0 by 1 night stay prior to holiday Ideal place to stay and catch transport prior to travelling to Southampton port Great service July 7, 2014
Rated 5.0 out of 5.0 by A place to stay in Lancaster I have stayed here several times before, but I must say that a lot of effort has obviously been made at improving the overall experience for the guests. The staff are chatty and approachable and catered well for my needs. The restaurant has also improved greatly with a new menu that delivers quality, well prepared food promptly. Having a selection of bottled beers from a local brewery is also innovative for a large hotel chain. Perhaps a real ale hand pump next time!? Well done all. July 4, 2014
Rated 4.0 out of 5.0 by Excellent facilities Having stayed in this hotel in the past my wife and I were pleased to use it as a stopover en route from Glasgow to a Channel port and on our return journey.. We were not disappointed with anything our two stays - indeed, we were delighted with our upgraded rooms and found all staff members friendly, attentive and very helpful, without being intrusive. As a light-hearted aside we were amused at the phraseology of a notice warning that flies could enter our room through a window. July 3, 2014
Rated 4.0 out of 5.0 by Mr I can only give this a four star even though I loved this hotel due to a few problems I requested a smoking room as I had one last year at the same place to be told it is no longer a smoking hotel upon getting into my room it stunk of smoke odour and damp so either the rooms have not been done since the no smoking policy or someone had smoked I don't know the other thing is me and the wife checked before leaving if there was room service available to eat as we was heading out to a concert mumma mia in blackpool some 40 odd miles away and knew we would not be back by the time the restaurant closed we was told yes so after leaving the show headed back without eating and looked at the menu to see there was all of only 2 choices and charged 26.00 for two little bowls July 2, 2014
Rated 3.0 out of 5.0 by Nice touch on the room towel presentation (elephant shape). Housekeeping was the best service in the house ... by far. Compliments to all involved. July 1, 2014
Rated 5.0 out of 5.0 by "Great service and stay for a reasonable rate" I was looking for somewhere to relax after a 7.5hrs drive from London, Holiday Inn ticked all the boxes for me, a swim, sauna and steamroom and an evening meal and a great Breakfast in the morning was a great start for my return back to London the next day!, the service and staff was great! also great parking for my work vehicle, even if it was for leisure I will definitely use this this Hotel again, and anywhere else I will use Holiday Inn! thanks to all at Holiday Inn for your excellent service!!!!. June 28, 2014
Rated 5.0 out of 5.0 by short stay Convenient, clean and good value for a short break June 26, 2014
Rated 4.0 out of 5.0 by Average Hotel to stay with In Lancaster not many decent places to stay. SO I always choose this one. It was my 4th time staying at this location. This location is getting worst as time passes. Breakfast is great. but in our 2 nights stay what was observed that bakery Items such as Croissants, muffins, fruit basket etc. in the morning was never there. It was observed on both the morning during my stay that I had to ask the stewards to kindly bring us some muffins or croissants or fruits only then they wold bring me in a plate from the kitchen. If a new customer doesn't know about this he would be lost and assume that the hotel is like this. Second day I had to literally tell the steward that do you keep all these things for your own self in the kitchen and take these home at the end of day. Only then one brought the whole bucket of fresh baked breads and muffins along with fruit basket in the front area where breakfast was served. June 25, 2014
Rated 4.0 out of 5.0 by Convenient stop on M6 Easily accessible from M6. Easy to book at last minute via mobile. June 20, 2014
Rated 4.0 out of 5.0 by Good staff Staff very good, helpful , and warm welcome, good food at a fair price June 20, 2014
Rated 5.0 out of 5.0 by Convenient location and high standard if comfort This Holiday Inn was very well placed for Motorway and City access. The staff were helpful and friendly and the rooms well furnished and comfortable. Unfortunately at the time of our visit the weather was very warm and there was a slight sewage smell in the bathroom. Overall the hotel was good value and the service good. June 15, 2014
Rated 5.0 out of 5.0 by Leisure break The Holiday Inn, Lancaster is well situated off the M6 junction 34 set on the banks of the river Lune. The hotel is convenient for an overnight stay when making a journey to The Lake District/Scotland. Morecambe is only a short drive (although the route is at times congested). The Yorkshire Dales, Blackpool and Lytham St. Anne's are also within easy reach. There are ample parking facilities, a welcoming reception area, a large bar/lounge and restaurant. There is a fitness centre and generous size pool. The staff are warm, friendly and very helpful June 13, 2014
Rated 5.0 out of 5.0 by Lancaster em This was a refreshing stopover on a recent Scottish trip. Instead of using motorways we travelled o trunk roads admiring ling forgotten countryside. The location of this hotel is surprisingly good for Lanacaster, Morecombe and the Lakes being hardly a mile off the M6. We had intended to eat out but with an elderly relative we decided to use the hotel restaurant. The food and service was excellent. The staff were superb even expressing sympathy with my having a nasty cold!. This visit restored my faith in Holiday Inn ( After a bad experience in Holiday Inn Express Poole I had been using Jurys Inn hotels!) Perhaps Holiday Inn should use this hotel for their Staff Training. We left after an enjoyable breakfast and my mother promptly told all her family how good the hotel was. Praise indeed! June 8, 2014
Rated 5.0 out of 5.0 by Comfortable stay at Lancaster I enjoyed my stay at HI Lancaster. The staff were excellant and attentive. The set menu in the Dining room was good and great value. The front desk staff were very helpful when I found that a selfish car owner blocked me from getting into my car. Overall when travelling on business a hassle free hotel is what you want and that is what I got at this hotel. June 7, 2014
Rated 5.0 out of 5.0 by Excellent accommodation We stayed for two very enjoyable nights. Our Gold Elite welcome was spot-on, we had a high floor as requested, the room was large and tastefully decorated, the aircon was very effective and despite the hotel being very busy we heard no noise whatsoever and enjoyed an excellent sleep on both nights. Also, our requested newspaper was on the floor outside our room on both mornings! Breakfast was most enjoyable, the staff were very friendly and efficient and the hot food trays were regularly replenished. There was a good selection of hot and cold food, fruit and pastries. We liked and used the pancake making machine! We certainly plan to return. June 5, 2014
Rated 4.0 out of 5.0 by Shame about the breakfast The Hotel, staff and room were great but the breakfast lets the side down. The food that was available at breakfast was good but Overpriced. There were No mushrooms because "the delivery hadn't come" - well couldn't someone have shown initiative and gone out and sourced them from a local market ? They were on sale we saw them around Lancaster. Pancake maker still not working - thankfully the grandkids were not with us. Why was a spare one not available ? The breakfast was "OK" but Next time I will source breakfast at another venue in the vicinity June 2, 2014
Rated 5.0 out of 5.0 by Good menue and food lived up to expectations Dishes with similar names causing confusion in the Kitchen however, the mix up with the food order was quickly resolved. All food very good when it arrived June 2, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn As expected at Holiday Inn's everything was great for a one night stay. Very comfortable June 2, 2014
Rated 5.0 out of 5.0 by Spa break with kids! An enjoyable overnighter with the kids! Excellent customer service from all staff & very friendly. Trainee Receptionist at checkin was extemely helpful. The only downfall is that there is no family changing room. There is a disability changing room in the ladies although this is difficult if you have a teenage son with disabilities as there is no disability changing in the mens. Other than this we had a great time at the pool and spa area and the overnighter as a whole. Many thanks. June 1, 2014
Rated 2.0 out of 5.0 by disabled access difficult This hotel is old, a little tired, but quite good value . However, the evening food we experienced was appalling, totally substandard, and the wheelchair access within the hotel is difficult because of the differing levels, and lack of easy access to the pool area. Breakfast is good, the rooms clean if tired, and the staff helpfull June 1, 2014
Rated 5.0 out of 5.0 by Great Stay Hotel was very clean and tidy with new looking furniture. Public areas and rooms were well designed and spacious. Great service, all the staff were friendly and helpful. Breakfast and dinner was good quality and good value. Very impressed! May 30, 2014
Rated 4.0 out of 5.0 by Very good value Good friendly staff, clean and comfortable in a really good location May 28, 2014
Rated 4.0 out of 5.0 by Location The Holiday inn Lancaster is an ideal place to stay for location which is not far from the town centre and motorway. May 28, 2014
Rated 5.0 out of 5.0 by extremely clean and great staff service using hotel for base for a wedding, suited our needs perfectly. High standards of cleanliness throughout, up to date furnishings and décor. Attentive staff in all areas, Spa was lovely and family enjoyed there visits. Great to have free supplies on request ( toothbrushes and paste, showers caps) as these came in handy. overall a great hotel however free wifi for hotel guests would have been appreciated as bringing teens with us meant we didn't use as only two items can be linked for a fee anyway. May 28, 2014
Rated 4.0 out of 5.0 by Ideal location The hotel was all you would expect from Holiday Inn Good service and helpful staff May 26, 2014
Rated 5.0 out of 5.0 reception always found all staff very professional in all areas of hotel,the pool area and fitness room in excellent condition and very well organized,restaurant had a good selection of food meals and breakfast,i thought the drinks were a bit pricey but the package for our stay evened it out.location wise was ideal for lancaster town centre and the lakes. May 23, 2014
Rated 4.0 out of 5.0 by Mostly very good value All in all - a very good experience but please, a latte and a cup of tea should not cost £8 !!! May 23, 2014
Rated 5.0 out of 5.0 by A great place to stay Holiday inns always have good standards.How these standards are presented is down to the staff.During our stay at Lancaster from the moment we checked inthe staff were outstanding.Reception,Bar,Resataurant and Breakfast staff were friendly,helpfull and above all very good at what they did.They turned a routine stay into a truly enjoyable,relaxing experience May 23, 2014
Rated 3.0 out of 5.0 by Wedding Party My wife and I went to my sons wedding in this hotel. On checking in they had a trainee on duty who clearly had a lot to learn. The rooms were comfortable tho whilst tea and coffee was available there were no complimentary biscuits. Wifi was available at a charge of 4 quid per hour, even wetherspoons give free wifi. The staff were very friendly but were constantly apologising for the queues and long waits at the bar and to check out. For a function like a wedding you would think the you'll deploy extra staff. Drinks at the bar were a good 30% dearer than anywhere else at 4 quid a pint. food was good and as I said staff were friendly and helpful but I wouldn't recommend staying or bookin a function here May 22, 2014
Rated 5.0 out of 5.0 What a shock! Plastic corporate, overpriced, and uninterested was what I expected...BUT welcoming, accommodating great value for money and very customer focussed is what I found. This is the first review I have ever been moved to write because we were knocked out by the service and standards at this hotel. Maybe its a Northern England thing but the friendliness and efficiency of the staff combined with the superb breakfast made our stay very enjoyable and we will definitely use again. May 22, 2014
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