Rated 4.2 out of 5 by 415
Rated 3.0 out of 5.0 by Sue338 good location but poor welcome and housekeeping
We arrived at 12.30pm and were told you can't check in it's too early, there are no rooms ready as we were full last night. I said I know the procedure but can we leave our luggage. I had to ask for a receipt.
Our room was a good size for four of us but only given 2 set of towels, bathroom bin not emptied one day and no extra toilet roll or a bath mat given on another. Worse thing was our sheets were not changed in the four days that we stayed and our night clotbes were just heaped in a pile and the pillows on our last but one day were not even fluffed up and put on the beds nicely. Dinner on our first night was good and breakfast service was good too.
Great location for the Lakes.
August 22, 2014
Rated 4.0 out of 5.0 by Another night away Ageing style
Older layout, stay here if you get a good deal large comfortable room, for the full asking price you will find better value at this standard.
August 20, 2014
Rated 5.0 out of 5.0 by Celia S Good location
Efficient, friendly staff added to our most enjoyable stay in Lancaster. This hotel is ideally situated to enable easy access to the Lake District, being just off the M6. Although close proximity to this motorway, traffic noise could not be heard from our room, even with the windows open throughout the night. The restaurant food was delicious, and reasonably priced. Would certainly recommend this hotel as a cheaper alternative to Lake District hotels.
August 19, 2014
Rated 4.0 out of 5.0 by Khan14 Good Stay but finding Pet's Hair in the Room was bit Off Putting
We enjoyed our stay overall. It would have been better if there was more choice for vegeterians in the breakfast like Omelates etc. Swimming, Jacuzzi, Steam Room and Suana facilities were good. Find Pet's hair in the room spoiled it a little bit.
August 18, 2014
Rated 5.0 out of 5.0 by CLP78 Perfect to break a journey, great for families
Lovely staff, nice big family room, and great pool. Right by the motorway too, so it was perfect as an overnight stay when we were heading further north
August 18, 2014
Rated 3.0 out of 5.0 by Dartmoorjack Bedrooms
Comfortable, spacious and clean. Only sIgnificant drawback was noise from adjoining room (there were connecting doors)
August 12, 2014
Rated 3.0 out of 5.0 by Chris1709 Poor room
When I checked into my room the bed had not been changed from previous guest.
Thinking I might get an upgrade no just another room one floor up.
Very disappointed in the very poor housekeeping staff.
August 11, 2014
Rated 5.0 out of 5.0 by Judyuk Great location
Great riverside location. Free wifi. Very spacious and comfortable room.
August 7, 2014
Rated 5.0 out of 5.0 by judyeuan Pleasant surprise
Stayed one night in the height of summer. Booked late so we could not get anything else. We were not hopeful but we were very wrong. The hotel was clean, the staff were pleasant and polite, the room was very spacious, the food was good and reasonably priced and the pool and spa were great. We thoroughly enjoyed our stay and would definately return.
August 7, 2014
Rated 3.0 out of 5.0 by Rgbargee Not as expected.
We decided to use this hotel as it is the closest to our destination ,in the Lake District.
It was an easy check in ,but even though we are Platinum and stay over 70 nights each year in IHG hotels no upgrade was offered as the hotel was full. Fair enough but as we were staying 3 nights we would have expected a better room. Room 313 is not great, it overlooks the kitchen and has a chimney which exhausts constantly day and in to the night. The room also overlooks the kids play area which at school holiday time can be noisy . The room is large and the bed comfortable. The furniture is dated but OK,the carpet however is stained which is off putting.The bathroom was fine with good towels and had the usual toiletries but no extras such as a face cloth.
The restaurant food was good but spoiled by the restaurant being the only access to the kids play area so there is a constant flow of noisy children going in and out to play.
The staff were the saving grace as they make the hotel a much better experience.
We would not stay here again based on this experience.
August 6, 2014
Rated 5.0 out of 5.0 by judyeuan very pleasantly surprised
We were visiting the area for 1 night in high summer and left it to the last minute to book therefore most places were fully booked. I did not have high hopes for the Holiday Inn but how wrong I was!
Check in was swift and efficient, the room was spacious and clean, the staff were friendly and helpful and the food was good and reasonably priced.
We thoroughly enjoyed the swimming pool and spa using it in the evening and again in the morning. We will definately be using the Holiday Inn again!
August 5, 2014
Rated 3.0 out of 5.0 by RDJH Fairly reasonable but needs refurbishing and updating
Generally reasonably clean but greatly in need of refurbishing and updating, I booked two rooms for two nights but unfortunately my adult daughter is in poor health and was only able to travel and stay on the Saturday night and had to cancel the Friday night. When she arrived she was kept waiting at Reception for 15 mins as when making the original booking I had explained her health needs and that she needed a quiet room but on arrival none was available. The Receptionist did not show her any empathy and my daughter was upset by him as he said her need for a quiet room was "only a request" when in fact, on booking, I had stipulated it was a requirement. It was eventually sorted out but it was stressful and embarrassing for my daughter and I. Also, because of health reasons, my husband also required a quiet room and we were allocated a room at the back. however, the room directly overlooked the hotel's service area and the machinery was very noisy all night! The room was very hot but we couldn't open the window because of the noise which meant my husband slept very badly which affected his health adversely. In my opinion, the hotel did not show an understanding of disability and ill health issues .On our first night's stay we ate in the hotel's restaurant and were far from impressed. In my view, the prices were extortionate and the portions extremely small- for example I had Hunters Chicken which cost £12.45 and the chicken was very small #a child size portion# and the sweet potato wedges turned out to be 1 wedge and 4 very thin strips! A cup of coffee cost over £3!! We recently stayed in a Premier Inn in central London and the food was better quality, better quantity and less expensive: much better value for money.
August 5, 2014
Rated 2.0 out of 5.0 by the.airtraveller WEAK CUSTOMER SERVICE
Always a shock when the advertised and staff trained Holiday Inn 'can do approach' is ignore by staff.
£1.20 for photocopying 6 sheets is mean. Especially the response from staff - 'its policy' being a ridiculous irrelevant reply.
I was the group leader for a party with 28 rooms and luggage handling was paid for. I paid for luggage handling for the full group despite some guests not having a suitcase or taking their own and also assisted with the bag handling. All I was asking for was a few sheets photocopied in return.
I am also a Platinum member and an IHG shareholder.
Posting this review because this sort of nitty gritty experience gives a much more accurate picture of actual staff attitude and service.
August 4, 2014
Rated 5.0 out of 5.0 by elr644 Useful location
Good value. Nice to find a moderately priced hotel with pool. Useful that restaurant is on Gourmet Society list. Only gripe was that the mattress was far too firm for comfort.
August 4, 2014
Rated 5.0 out of 5.0 by colin 884 hotel stay
We stayed over night twice the hotel was more than we expected the staff couldn't do enough for us they bent over backwards to make our stay so enjoyable, we both thank you all so much
August 1, 2014
Rated 5.0 out of 5.0 by HIGHGROVE Tenth time we have stayed here. We have never been disappointed. Have stayed in Bahrain, Sydney indeed Singapore, Mid West USA, lovely staff.
Staff Brilliant, Breakfast Incredible. Spa Brilliant. Ideal for a tired traveller. Room always spotless.
We always look forward to our visit.
Just want to say a special thanks to the young man on reception , seen him many times before and the mature gentleman, well younger than us who is always on each time we go breakfast. Very efficient and always focused.
In a service industry it can be very difficult to ascertain to 100%
all the time but you get 110%
P.S. Don't forget to thank every smashing member of your team.
August 1, 2014
Rated 4.0 out of 5.0 by miscmusc A bsae for the Lake District
Nice comfortable hotel about 30 minutes from Bowness, Windermere. Close to the M6
July 30, 2014
Rated 5.0 out of 5.0 by MJPSOUTHERN Holiday Inn Lancaaster
Good Hotel if you want to explore the south lakes and Lancaster area
July 30, 2014
Rated 5.0 out of 5.0 by JORJA great service
always enjoy our stays at this hotel look forward to our next stay in September
July 28, 2014
Rated 5.0 out of 5.0 by kol78 Great hotel
Stayed 4 times at Lancaster, we have stayed as a couple and as a family, all stays have been excellent.
Stayed DBB (booked late, so didn't get as good deal as last time, hence 4/5 rating) good choice of food on the DBB rate
Breakfast is always fresh and lots of choices, pancake machine a bonus.
Good location just off M6, 10 min max drive to Lancaster and approx 15 min drive to Morecambe.
July 27, 2014
Rated 4.0 out of 5.0 by samoansm Good hotel, convenient Location
Had a short stay in the Holiday Inn Lancaster. Room was clean and comfortable. Airconditioning was effective and noise from outside was minimal. Breakfast was plentiful and good value for money. Staff were friendly and efficient.
Only problem was with the internet. My daughter connected her ipod to the internet for 5 minutes and I ended up paying £19.95 for the privilege.
July 24, 2014
Rated 3.0 out of 5.0 by eddie the teddie overnight stay
fair to average hotel, morning male staff lazy in restaurant not working anywhere as hard as the female staff.
breakfast fruit bowl had old fruit and had to be replaced and wasn't informed of when it had.
July 23, 2014
Rated 2.0 out of 5.0 by TravellerUk24 Could be better
Poor quality control of the room, minor inconveniences which are not up to Holiday Inn standard, no milk for tea, bath and shower gel already used, toilet roll not replenished, middle of Holiday Inn book missing. Poor breakfast choice and quality, warm insipid tea made from jug flask, choice of bread and pastries poor.
The furniture in this standard room has seen better days and the view of the pipework looking down from the bedroom widow reminded me of an oil refinery, we normally like to open the windows but were put off this, fortunately the air conditioning worked adequately, peaceful and quiet are not terms we would use to describe our stay.
July 23, 2014
Rated 5.0 out of 5.0 by bag man Lancaster holiday inn
Clean comfortable bed with good amenities.
Lounge area seating could be more comfortable menu could have a little more variety.
Staff very friendly and helpful.
July 23, 2014
Rated 4.0 out of 5.0 by Danny356 Bar service
Both food and drinks served by the bar staff absolutely excellent. Both relaxed and enjoyable can't wait to return.
July 22, 2014
Rated 4.0 out of 5.0 by DawnR123 Good for purpose but be aware; dog friendly.
Booked a night here for myself, husband and daughter but did not realise the hotel was dog friendly until checking our info the day before travelling. Was very concerned as my daughter has asthma and dog allergies.
I called the hotel who moved us to a third floor room which does not allow dogs. Luckily this was sufficient and my daughter did not suffer any reaction so I am very grateful for the hotel's help with this matter.
I accept that if you look carefully, the website does advise that pets are accepted but this should be made much clearer on the FIRST page of their website and on trip advisor too to help people with allergies.
July 22, 2014
Rated 3.0 out of 5.0 by Super Spur Topsy Turvey stay
4th visit here so really looking forward to quiet stress free stay this time.Poor check in.Reservation made direct with hotel but we were booked for following night.Had to produce E.Mail confirmation.Grudgingly a room was found,then we found it was the wrong type.Back to the desk and more tut tutting before we settled.Onday 2 duty manager,Dan did his best to smooth things by actually changing our roomThe problem now was a trickle in the wash basin and a toilet that would not flush properly.It took 6mins to refill as well.The tap was fixed on day 3 but the toilet was still not working properly when we left after 4nights.On a more cheerful note the staff in the restaurant were absolutely first class and the breakfasts were as good,if not better than any other H.I. we have visited.But overall,a stress free break?i do not think so.
July 21, 2014
Rated 3.0 out of 5.0 by Markcl Disappointing stay
Shower didn't work properly
Bin in the toilet was full when I arrived
Stains on the sheets of one of the single beds, and had to get them changed
Not what I expect from a holiday inn
July 16, 2014
Rated 5.0 out of 5.0 by PTC1 Comfortable stay in a good location
Whilst visiting family this provided a good stopover offering friendly, can do attitudes from staff, comfortable, quiet room with good aircon, a good selection at breakfast and a nice pool to relax in prior to starting our onward journey.
July 15, 2014
Rated 1.0 out of 5.0 by Poppy007 Very Disappointing
We had high hopes for the Holiday Inn but were very disappointed.
The room was okay but there were no toiletries in the bathroom; shampoo, soap etc, the shower did not work properly and there were no details in the room of the opening times of the swimming pool and health club
The staff were unable to confirm details of the breakfast, what was on offer, cost etc and were not very welcoming at all, especially in the Spirit Club. There was no shower or/and foot bath between the changing rooms and the poolside and the steam room was not clean with hairs and grime all over he floor.
I have tried to address these issues, and others, with Holiday Inn via customer care twice before I wrote this review, but no one has had the courtesy to contact me back.
I am very, very disappointed in their customer care and
standards at this Holiday Inn .
July 12, 2014