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Rated 3.7 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Front Desk Staff I am a regular at this location but I wanted to give special recognition to Juanita at the front desk. Juanita always greets me with a smile, is always very courteous and professional . On a recent Friday night stay on a busy weekend Juanita came through for me and adjusted the room rate to my normal rate, upgraded my room and doing all of this while the facility was booked solid. I have always appreciated Juanita's friendliness and professionalism and is one of the reasons I continue to be loyal to this location. February 25, 2014
Rated 3.0 out of 5.0 by Average Just the food was not great. The service and the staff was great February 23, 2014
Rated 3.0 out of 5.0 by Not your Average Holiday Inn Best thing about my stay was the dining, other than that - way below what I've come to expect from this brand. A/C did not work the way it was supposed too, Front Desk that evening was a joke. Late check out? I think not sir, the Hotel is fully booked. January 14, 2014
Rated 2.0 out of 5.0 by Needs security! The hotel itself is not bad for the area but i have been in better hotels in more remote locations. The beds are a too firm not the quality I am used too for holiday inn. The city itself Laredo, tx isnt a very safe place and thus the hotel itself should have security. As i parked in the garage i noticed some kids trying to break into a vehicle there already. I notified the staff and they were quick to respond but i believe there should be some security, Holiday Inn is a big named hotel i would expect to stay comfortably and i couldnt do i left that same night. January 9, 2014
Rated 4.0 out of 5.0 by Carpet Carpet had stains that need some attention. Pay for breakfast. January 5, 2014
Rated 4.0 out of 5.0 by After 7 continues weeks! After 7 weeks of living at this Hotel, I just miss my family!.. Breakfast are good, i just believe you should change from time to time buffet. Dinners are great! good food serve.... Thanks to all the Hotel Staff for their hospitality!!!! Thanks to all, and have a great Holidays !!! See you next Year!!! December 23, 2013
Rated 5.0 out of 5.0 by Convenient Location I liked everything at the hotel I just didn’t like that I was first in line at the front desk and they took other customer that just arrived first. Besides that everything else was ok. I previously stayed at a Holiday Inn in McAllen and they had the same problem. December 17, 2013
Rated 1.0 out of 5.0 OLD HOTEL... BAD EXPERIENCE This hotel is very old and does not meet Holiday Inn expectations. I booked a "Breakfast for 2 Included" rate an all i got was a 20 dollar rebate on the restaurant which is not enough to cover for the buffet and drinks. December 4, 2013
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