Rated 3.9 out of 5 by 53
Rated 3.0 out of 5.0 by jcedillo50 Sleepless in Laredo
AC didn't work; told no one was there to fix it. Room quality is of a 2 star; service shuttle only goes across freeway. Offered to change rooms, but did not offer to send help to move luggage. Key didn't work in new room assigned. parking a problem when events are held; no towels in the pool. not a lot of staff around to help; looked like they were short of staff. Parking could use more lighting; feels unsafe.
July 2, 2014
Rated 5.0 out of 5.0 by Victor2014 Excelente ubicacion
Muy buen hotel, facil de llegar, y cerca de la frontera
June 16, 2014
Rated 1.0 out of 5.0 by John8152 Overall service and condition
I am Priorty Club member and this was,by far, the Worst experience ever at holiday!!! I would certainly recommend you consider new personel for that property and totally remodel! It was horrible!!!! Never stay there again and certainly WILL NOT RECOMMEND that property!!! Keys to room NEVER worked, air condition did not work properly, one curtain missing from window!!! Front desk staff did not seem to b concerned with problems!!!
June 11, 2014
Rated 4.0 out of 5.0 by skippybr549 excellent hotel, shame about the wifi
it's just a shame that in this day and age, dial-up quality wifi service is tacked onto a nice hotel with an absolutely awesome staff. Hopefully there will be enough comments to have this issue addressed. It is hard to imagine many people not being agitated with waiting several minutes just to load a web page, particularly during peak hours.
June 7, 2014
Rated 5.0 out of 5.0 by burro007 always with a smile
Everyone does a great job from the drivers to the front desk , cleaning personnel ,dining staff area, and bar staff , everyone is always cordial
June 4, 2014
Rated 3.0 out of 5.0 by Waco2 vacum
The floor around the bed needs to be vacuumed better. Otherwise, I enjoy my monthly stay. Restaurant & Bar personnel are great.
May 25, 2014
Rated 4.0 out of 5.0 by stay0424 my stay
staff was friendly, but ALL of the tv channels had very poor quality, bed could use a change as you could feel and hear the coils.
April 28, 2014
Rated 5.0 out of 5.0 by AUUE Muy bien para descansar
Hotel de buena comodidad, esta antiguo, pero cómodo, ideal para descansar y hacer escala hacia el norte o viceversa, limpieza, y amplitud en la recámara, buena iluminación , amabilidad, se me hizo caro comparado con lo que ofrece
April 25, 2014