Rated 4.2 out of 5 by 89
Rated 4.0 out of 5.0 by Jr58 Good job as always
I currently live and work in the Middle East and have for 2 years. When I do return to the US on leave Laurel West HIE is my first stop. Quick, fast close to Dulles Airport its perfect. I have never been disappointed at this location and I hope that never changes.
May 5, 2013
Rated 4.0 out of 5.0 by alien78 Surprise
I thought that all Holiday Inns Express offered a free breakfast or at least a free continental breakfast. I even paid for a coffee. I was under the impression that this was a staple feature at all Holiday Inns Express. My main attraction to this hotel was the availability of a smoking room plus the Outback restaurant.
May 4, 2013
Rated 3.0 out of 5.0 by LN302 mixed feelings
no refrigerator in room
first day we were missing the tray to hold the coffee packet, when we went down to mention it at the desk, one lady kept saying the grounds are in a filter packet but the second one understood and the gentleman at the coffee counter gave us two coffees, the second morning we had no coffee cups
One lady at the front desk was very unfriendly and stand offish
One server in the cafe was extremely helpful and kind, we saw her both mornings and the afternoon of the cocktail hour for the CW wedding
we were disappointed that we couldn't swim in the morning or early afternoon
May 3, 2013
Rated 5.0 out of 5.0 by MarioLeoBilly Laurel West
Our stay was both comfortable and enjoyable. We also enjoyed the ability to be able to walk to Outback Restaurant.
May 1, 2013
Rated 5.0 out of 5.0 by Naceguy Good experience all around
I spent 4 nights at this location during my stay in Laurel. The staff was great from the fronk desk , house keeping, and dining. They were friendly, helpful and made me feel like a VIP.
The room was clean and the bed was very comfortable. I would highly recommend this hotel for anyone
April 28, 2013
Rated 5.0 out of 5.0 by AnnC Great value
Have stayed here several times and rate it excellent because of the value for what you get...comfortable and clean room with good amenities. Front desk service and dining staff are always pleasant and attentive.
April 21, 2013
Rated 1.0 out of 5.0 by churchill overnight stay
The hotel had many groups of kids staying the night. The disturbance during the night was one thing, but the fire alarm being pulled at 7:45 in the morning is not a healthy way for a heart attack victim,such as myself, to start off his day. At least I am alive to fill out this eval.
April 11, 2013
Rated 5.0 out of 5.0 by Tubby1960 My Choice for 10 Years...
... and the hospitality and service has never changed. From the first time I visited a decade ago, I've never had a bad stay.
Sure, you can say since I've been a long term customer I get superior service, but that's just my point; it's always been a great stay. From Natasha at check-in, to the ladies who serve me breakfast in the morning, the folks at the Holiday Inn Laurel can't do enough for ya.
I especially ike having an Outback attached to the property. A couple of beers under my belt and it's a short walk to bed.
It's a perfect location for me as I have business in Baltimore AND Washington. Easy to get to.
April 8, 2013
Rated 4.0 out of 5.0 by Rosie1942 Convenient location
Great location off I 95. Comfortable and clean. Pleasant staff.
April 7, 2013
Rated 5.0 out of 5.0 by MrsAvery Can't Beat The Value
I stayed here for a weekend with my fiancee. We had a great time!
For the price, in this area, it can't be beat.
HIGHLIGHTS: The beds are the absolute best (I wanted to take it home with me). Service at the Outback Steakhouse downstairs was fast and the food was delicious. Room service was prompt and professional. Staff was very polite and welcoming. The Wi-Fi was fast and easy to use (which was a GODSEND). The hotel was very quiet, and we were able to relax and meditate without disturbance.
NOT-SO HIGHLIGHTS: Prices for food at the cafe were pretty steep, and the TV channels aren't as stated on the guides they give you (which may not bother most people, but I have a pet peeve about stuff like that).
April 5, 2013
Rated 5.0 out of 5.0 by emjay09 Wonderful staff!
I had a great experience here recently. Was greeted immediately and my room was ready wayyy prior to normal check in. I think it was around 1pm.
Was offered a bottle of water at check-in & check-out!! Front desk staff offered to help with luggage if I needed it.
Gave all information at check-in, including restaurant hours - hours of the restaurant next door, location of elevators, etc.
Would definitely stay again!
** Natacha was especially pleasant & helpful!
April 1, 2013
Rated 5.0 out of 5.0 by fjrdrum Awesome Staff!
The staff here are awesome and the beds are great!!! I always stay here when I'm in town.
March 31, 2013
Rated 4.0 out of 5.0 by johncgpa dont be so cheap with points
Hotel was fine.... pretty clean... food can be a lil better... but my biggest complaint is priority should give points for anyone who stays .... not just some people......if u there ... then u there no matter who paid for the room or how much it cost.... the person who stays there should be able to get points....
March 30, 2013
Rated 3.0 out of 5.0 by lynnieree Service at the Outback was horrendous and they weren't even crowded
Food came on top of each other. Appetite greasy and undercooked
March 15, 2013
Rated 5.0 out of 5.0 by blondie33160 Great Bed
The bed is the best feature of this hotel. You have to ask for a refrigerator and microwave and that's a big if (something that should be an automatic given in each and every room). The doors to the rooms have enough cracks to let in all sound and all the heat from the hall way. The maids were so noisy it was unbelievable (I was a third shift worker and I could hear them each day out in the hall just chattering away and slamming doors and beating on something). The bed is to die for however. The TV choices could stand a lot of improvement (namely LMN). Give me a fridge and microwave without having to ask for it, my points, LMN, quiet hallways, A/C that stays on even in the winter time, continental breakfast and I'll stay here any time. Natacha was wonderful as was Bryan.
February 22, 2013
Rated 5.0 out of 5.0 by DallasJ Comfortable bed, fantastic service, good breakfast
I have stayed here the last three weeks, not that I had to but good service, friendly people, and close to anything you may need. The Outback next door is a plus.
February 1, 2013
Rated 5.0 out of 5.0 by Haven Bed very comfortable , room service great
Overall great experience
Some guest very loud in halls
January 27, 2013
Rated 3.0 out of 5.0 by Rowdie Excellent bed- posturpedic mattress
We have been staying here for the last 13 years on our way to Florida because of the mattresses. The hotel is getting very tired- room carpeting stained, room wallpaper damaged, elevators need refurbishing, and no floor vending machines so we will consider another hotel next year.
January 15, 2013
Rated 5.0 out of 5.0 by Rayatlarge comfortable close parking warm welcome
Great atmosphere feel welcome easy check in, always clean.
I wish the pool was open in the morning, Needs a shuttle to the metro
The breakfast should be like a holiday Inn Exspress
December 12, 2012
Rated 2.0 out of 5.0 by Bigbmh48 No Internet
If you need a dependable Internet service for work or whatever stay away from this hotel. Their Internet drop every 5-10 minutes and rarely had a decent connection (2 bars) when connected
I told front desk they reset router several times with mono improvement. Just be aware
November 20, 2012
Rated 4.0 out of 5.0 by Zoey Large suite room, great price, comfortable beds and pillows.
The room was great and the beds & pillows were great as well. The noise in the hallway is heard too well in the room. Didn't know if new insulated doors would help that. Also, a small fridge in the room would have been nice. I notice much un-used space in the cabinets below the sink in the bedroom. Putting a fridge in one of those spaces would be a great idea.
October 27, 2012